410 Resource Planning Jobs - Page 4

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Customer Service.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Health and Welfare (HW). Experience: 5-8 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Order Management(Comms). Experience: >10 YEARS.

Playing an integral part of coding team and will be responsible for efficient and effective management of day-to-day operations. Overseeing coding activities to ensure customer service and quality expectations are met. Be the primary contact for coding questions relating to Client services and operations. Reviewing reports to identify specific issues, investigate and correct as per the coding guidelines, and implement solutions. Managing multiple tasks and creating solutions from available information. Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company. Total ownership and leadership responsibility for team development. Resource Planning based on Business volume forecasting. Continual improvement of process through regular interactions with clients. Preparing manuals, training kit and other documentations for the processes Preparing the month end reports and invoicing the clients. Evaluating the trends and comparison on month end collections for each client. Submitting the annual appraisal report by evaluating the team members on KRAs. Required Expertise & Qualification: Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects. 8 10 years of overall coding experience, out of which a minimum 4 years in team handling of a team size ranging between 30 to 55 team members. Any one of the following coding certifications CPC, COC, CRC, CPCP from AAPC CCS, CCSP, CCA from AHIMA Excellent communication skills, both verbal and written. Strong leadership skills & Outstanding organizational skills. Hands on Experience in generating reports using MS Office Excel, word and MS powerpoint

Playing an integral part of coding team and will be responsible for efficient and effective management of day to day operations Overseeing coding activities to ensure customer service and quality expectations are met Be the primary contact for coding questions relating to Client services and operations Reviewing reports to identify specific issues, investigate and correct as per the coding guidelines, and implement solutions Managing multiple tasks and creating solutions from available information Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company Total ownership and leadership responsibility for team development Resource Planning based on Business volume forecasting Continual improvement of process through regular interactions with clients Preparing manuals, training kit and other documentations for the processes Preparing the month end reports and invoicing the clients Evaluating the trends and comparison on month end collections for each client Submitting the annual appraisal report by evaluating the team members on KRAs Required Expertise & Qualification: Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects 8 10 years of overall coding experience, out of which a minimum 4 years in team handling of a team size ranging between 30 to 55 team members Any one of the following coding certifications CPC, COC, CRC, CPCP from AAPC CCS, CCSP, CCA from AHIMA Excellent communication skills, both verbal and written Strong leadership skills & Outstanding organizational skills Hands on Experience in generating reports using MS Office Excel, word and MS power point

Playing an integral part of coding team and will be responsible for efficient and effective management of day to day operations Overseeing coding activities to ensure customer service and quality expectations are met Be the primary contact for coding questions relating to Client services and operations Reviewing reports to identify specific issues, investigate and correct as per the coding guidelines, and implement solutions Managing multiple tasks and creating solutions from available information Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company Total ownership and leadership responsibility for team development Resource Planning based on Business volume forecasting Continual improvement of process through regular interactions with clients Preparing manuals, training kit and other documentations for the processes Preparing the month end reports and invoicing the clients Evaluating the trends and comparison on month end collections for each client Submitting the annual appraisal report by evaluating the team members on KRAs Required Expertise & Qualification: Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects 8 10 years of overall coding experience, out of which a minimum 4 years in team handling of a team size ranging between 30 to 55 team members Any one of the following coding certifications CPC, COC, CRC, CPCP from AAPC CCS, CCSP, CCA from AHIMA Excellent communication skills, both verbal and written Strong leadership skills & Outstanding organizational skills Hands on Experience in generating reports using MS Office Excel, word and MS power point

Playing an integral part of coding team and will be responsible for efficient and effective management of day to day operations Overseeing coding activities to ensure customer service and quality expectations are met Be the primary contact for coding questions relating to Client services and operations Reviewing reports to identify specific issues, investigate and correct as per the coding guidelines, and implement solutions Managing multiple tasks and creating solutions from available information Owning challenging people and project assignments independently with ease and delivering fulfilment of work across the company Total ownership and leadership responsibility for team development Resource Planning based on Business volume forecasting Continual improvement of process through regular interactions with clients Preparing manuals, training kit and other documentations for the processes Preparing the month end reports and invoicing the clients Evaluating the trends and comparison on month end collections for each client Submitting the annual appraisal report by evaluating the team members on KRAs Required Expertise & Qualification: Life Science graduation or any equivalent graduation with Anatomy/Physiology as main subjects 8 10 years of overall coding experience, out of which a minimum 4 years in team handling of a team size ranging between 30 to 55 team members Any one of the following coding certifications CPC, COC, CRC, CPCP from AAPC CCS, CCSP, CCA from AHIMA Excellent communication skills, both verbal and written Strong leadership skills & Outstanding organizational skills Hands on Experience in generating reports using MS Office Excel, word and MS power point

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Preferred candidate profile Must have 8+ Years experience in ecommerce(B2C) Last Mile delivery Operations of low shelf life products handling multiple Clusters of Hubs and min 4+ years in team handling Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery. Responsible for the Last Mile Cost of the city with accountability of budgets / P&L ownership of the city, including Managing the performance of all employees in the city Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning. Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets Play a significant role in long term planning with view to deliver operational excellence Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Digital Marketing. Experience: 5-8 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Financial Planning & Analysis . Experience: 8-10 Years .

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score Mandatory Skills : Project Management. Experience : 8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 10 YEARS.

Roles and Responsibilities Conduct Time & Motion studies to optimize processes and reduce costs. Implement Quality Control measures to ensure high-quality products are delivered to customers. Analyzing the product and style at present running in section wises. Well in advance preparation production plan based on the MRP and Qty . Inward, finishing, barcode and sales section wise prepare the time study for style wise and implemented with immediate effort . Check with capacity of production manpower as per the targets and product. Check the availability of machinery for all sections well in advance plan. Co-ordination with Factory manager all section plan vs actual to implement. Improving the workers Skill grade, efficiency, create a multiskilling operator. Maintain the report and Standardization all formats. Study process and Set right the quality management mechanism. Put an Effective input to achieve the main target .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: >10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Competencies Client Centricity Execution Excellence Collaborative Working Learning AgilityMandatory Skills: Enrollment / Eligibility /Billing.Experience8-10 Years.

Role & responsibilities Define implementation plans, timelines, and resource requirements for successful product launches. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team.

Welspun Enterprises Ltd. Job Description - Construction Manager, WEL Role Title: Construction Manager Reporting to: Project Manager, WEL Purpose: To plan, organise and supervise the works to be carried out at designated locations in accordance with the specifications, drawings, schedules, QA/QC, safety and environmental requirements and the construction programme and within budgeted cost level. Key Responsibilities: A. Supervising all construction activities including providing technical inputs for methodologies of construction & coordination with site management activities. B. Day to day planning of site activities and in-charge of all functions of the project C. Identification of inputs required for timely completion of the project D. Mobilization of work force required for timely completion E. Attend progress review meetings and Should be very strong in Execution. F. Training subordinates and Coordination with HO G. Preparing bills for payments and estimating quantities & order of materials for construction. H. Preparing Schedule of quantities, measurement sheets & following up with client/consultant regarding drawings, design, etc. I. Bar Bending Schedule, monitoring all activities. Key Result Areas and Performance Indicators: 1. To plan, monitor, assess resources- • Make sure construction is proceeding in direct and act to ensure adherence accordance with drawings, specs, to the Construction program in order programme, QA plan and safety plan to complete the project within the contract period. • Be responsible for construction planning and work methods and for the adequacy of resources employed 2. To determine and monitor work methods and performance of subcontractors and employees in order to ensure compliance with their obligations and the company's management plan- • Ensure close liaison with Section Managers at all times to optimise use of plant and labour resource. • Ensure appropriate training and support is provided for subordinate staff and subcontractors as necessary to achieve best practice in construction techniques. 3. To advise and provide input into negotiation and selection of subcontractors and suppliers in order to meet project cost and quality. • Make sure subcontractors are comprehensive in scope and detail and consult with QS staff in their preparation and negotiation. 4. To manage terms and deliverables for both the prime contract and subcontracts in order to protect the Companys risks and obligations. • Work closely with the Planning and Billing depatment to ensure all aspects of main contract and subcontracts are complied withTo provide input into cost control in conjunction with the Billing Department and Project Manager in order to manage project cost and risk. • All construction records, returns and forecasting. • Confer regularly with Project Manager and Site Managers to review project progress on an informal basis and within regular meetings • Monitor costs of construction at all times and reported in line with contract policy and all opportunities are taken to minimize costs 5. To regularly review HSE safety at work site in order to ensure a safe work environment, in line with the Companys management plans. • Ensure site safety is in compliance with Project Safety Plan and all local regulations • Obtain a good understanding of company policies and procedures by reviewing procedural manual 6. Coordinate design deliverables in order to issue to Site Subcontractors areas of program. • Ensure construction staff are aware of their duties and responsibilities. • Coordinate the planning and organizing of resources with supervisors and subcontractors. Check Foremans diaries and countersign with subcontractors on a daily basis. 7. Coordinate interfaces between sections and suppliers in order to ensure project requirements are managed. • Maintain professional relationships with clients and Engineers • Maintain an accurate site diary of all activities and progress which may have implication on contract with client or subcontractors. Education: B.E/B.Tech/Dip in Civil Experience: 10 to 15 Yrs

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

Key Responsibilities: Project Leadership: Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables. Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly. Team Management: Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development. Resource Planning: Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution. Client Collabaration: Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle. Quality Assurance: Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality. Risk Management: Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed. Continuous Improvement: Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations. Documentation: Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication. Budget Management: Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders. You are a desired candidate if you have: Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains. Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture. In-depth understanding of HR processes and workflows. Excellent client management and communication skills. Solid project management skills with a track record of delivering complex projects on time and within budget. Knowledge of quality assurance processes and methodologies. Strong analytical and problem-solving abilities. Experience in risk management and mitigation strategies. Ability to thrive in a dynamic and fast-paced environment.

Job Description: Align available internal and external (offshore, nearshore, contractor) resources to meet project demands and budget constraints. Partner with consulting leadership to maximize revenue, utilization, and client satisfaction. Gather, manage, and communicate detailed resource requirements for the assigned practice area. Collaborate with management to identify and propose suitable resources for open roles. Escalate urgent or critical staffing needs and ensure timely resolution. Maintain up-to-date knowledge of consultants skill sets and project experience. Coordinate with offshore teams and vendor partners to source relevant candidate profiles. Track and monitor the selection and onboarding process for assigned roles. Maintain accurate records and data integrity in internal systems, documenting selection decisions with supporting rationale. Contribute to regular practice reports and support ad hoc reporting as needed. Leverage available tools to provide statistical and trend analysis for resource planning. Preferred Qualifications Minimum 2 to 3 years of experience in Resource Management or Vendor Management. Prior experience in IT services or consulting organizations. Strong understanding of recruiting processes and metrics (Quality, Time-to-Hire, and Volume). Proven ability to manage high-volume hiring initiatives. Excellent interpersonal, written, and verbal communication skills. Ability to operate effectively as an individual contributor while managing multiple stakeholders. Strategic mindset in developing effective resource and hiring plans. Experience working with cross-functional teams including hiring managers and vendor partners. Job Title: Resource Management Specialist Location: Bangalore Experience: 3+ years in Resource Management or Vendor Management Education: bachelor s degree or equivalent professional experience. Additional Sills:

Planning Position: Job Description Please find the details: Experience: 5 - 12 Years Job Location : Vijayawada, AP Education : Bachelors Degree in Civil Engineering For Project Site (Buildings / Metro / Airport / Metro Bhavan / Staff Quarters / Data Center / Water Projects) Summary : Softwares : MSP / Primavera Planning regards to Project Site based positions Working Experience using PRIMAVERA Software P3, P6, P8, P16 (Version) / MSP. Responsible for Project Planning, Scheduling, Monitoring and Control Preparing Construction Programs, Progress Monitoring Control Sheets, Micro Planning, Budgeting, Base Line Schedules L1, L2, and L3, S-Curves and Progress Reports. Preparation of look-ahead schedules; activities forecast schedule, & pass on information to respective departments for timely availability of resources in site. Assisting Team in preparing presentations during Monthly Review Meetings with Client and PMC. Ensure submission of Daily Progress Reports (DPRs), Weekly Progress Reports (WPRs) and Monthly Progress Reports (MPRs), Delay Reports (DRs) and Tracking Reports (TRs) by the team of Engineers. Narrative Statement Progress Co-ordination with engineering team for timely submission of drawings for obtaining GFC drawings (good for construction). Attending client review meetings and submitting all details complying with the requirements of client. Effective communication & interpersonal skills with strong analytical and problem-solving abilities. Interested candidates can send their interest along with your updated profile.

Please find the details: Experience: 12 - 15 Years (Senior Planning Manager) 3 - 8 Years (Planning Engineer) Education : Bachelors Degree in Civil Engineering (Preferably Masters Degree / NICMAR) Location : Malad (Project Site), Mumbai Summary : The largest contract has been awarded by Municipal Corporation. of Greater Mumbai (MCGM). The scope of work comprises design and build of Malad waste water treatment facility WWTF Working Experience using PRIMAVERA Software P3, P6, P8, P16 (Version) Atleast 5 Years of Water Treatment (for Senior profile) Responsible for Project Planning, Scheduling, Monitoring and Control Preparing Construction Programs, Progress Monitoring Control Sheets, Micro Planning, Budgeting, Base Line Schedules L1, L2, and L3, S-Curves and Progress Reports. Preparation of look-ahead schedules; activities forecast schedule, & pass on information to respective departments for timely availability of resources in site. Assisting Team in preparing presentations during Monthly Review Meetings with Client and PMC. Ensure submission of Daily Progress Reports (DPRs), Weekly Progress Reports (WPRs) and Monthly Progress Reports (MPRs), Delay Reports (DRs) and Tracking Reports (TRs) by the team of Engineers. Narrative Statement Progress Co-ordination with engineering team for timely submission of drawings for obtaining GFC drawings (good for construction). Attending client review meetings and submitting all details complying with the requirements of client. Effective communication & interpersonal skills with strong analytical and problem-solving abilities.