Reservations Ticketing Agent

Job Title:

Company:

Location: Ahmedabad Gujarat

Shift:

Experience Required:

GDS Required:

Food and Accomodation Facility is available

Job Summary:

Travel Consultant

Key Responsibilities:

• Manage

  flight and hotel reservations

  , cancellations, schedule changes, refunds, and reissues using

  Amadeus, Sabre, and Galileo

  .
• Handle

  PNR creation and updates

  , including SSR requests and special service handling.
• Process

  ticket voids, reissues, and refunds

  , including securing

  lower fare bookings

  when possible.
• Support

  global corporate clients

  with travel bookings and modifications.
• Follow up on

  refund cases

  and ensure timely resolution.
• Manage and respond to

  escalation mailbox

  inquiries in a professional and timely manner.
• Provide

  training and refresher sessions

  to colleagues to ensure team knowledge and performance.
• Maintain accurate records of all client interactions and ticketing activities.

Requirements:

• 2+ years of experience

  in international travel operations, specifically for the

  UK/USA market

  .
• Proficiency in

  Amadeus, Sabre, and Galileo

  GDS platforms.
• Experience handling

  corporate clients

  in a travel services environment.
• Strong understanding of

  fare rules, ticketing, reissues, and refunds

  .
• Excellent communication and email handling skills.
• Ability to work

  overnight shifts

  and manage UK market time zone requirements.
• Team player with a focus on training and knowledge sharing.

Nice to Have:

• Familiarity with

  fare audits

  and

  quality control processes

  .
• Experience in

  customer escalations and issue resolution

  .

Why Join Us?

• Be a part of a growing global travel support team.
• Work with prestigious corporate clients.
• Opportunities for growth, learning, and internal training initiatives.
• Competitive compensation and a supportive work environment.