Reservation Executive

Company Description

"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Coimbatore, India. As a key member of our reservations department, you will be responsible for managing guest bookings, ensuring optimal room utilization, and delivering exceptional customer service.

• Handle incoming reservation requests via phone, email, and online booking platforms
• Provide detailed information about room types, rates, and hotel amenities to potential guests
• Manage and update the hotel's reservation system to ensure accurate booking records
• Collaborate with other departments to accommodate special requests and ensure guest satisfaction
• Identify and capitalize on upselling opportunities to maximize revenue
• Monitor and analyze occupancy trends to optimize room availability and pricing
• Respond promptly and professionally to guest inquiries and concerns
• Maintain up-to-date knowledge of hotel promotions, packages, and local events
• Assist in training new team members on reservation procedures and best practices
• Generate reports on booking statistics and reservation trends for management review
  

Qualifications

• Minimum of 2 years of experience in a similar role within the hospitality industry
• Proficiency in reservation management systems, preferably Opera or similar platforms
• Strong interpersonal and problem-solving skills with a customer-centric approach
• Excellent communication abilities in English, both verbal and written (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment
• Solid understanding of hospitality industry trends and best practices
• Proven track record of meeting or exceeding booking targets and revenue goals
• Ability to multitask and prioritize effectively while maintaining accuracy
• Strong organizational skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays as required
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
  

Additional Information
experience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus