Guest Service Associate Food and Beverage Service

Job Description

Company Description About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS Job Description Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service standard Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature Try to remember individual patron’s names and their preferences to extend a personalized service Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food & Beverage outlets with their operations during peak times or when required Qualifications Secondary / High school education Additional certification(s) in Food & Beverage will be an advantage Additional Information Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint