453 Renewals Jobs - Page 5

You are being offered an exciting opportunity to join a top MNC in the Property & Casualty Insurance with Claims division. We are specifically looking for Diversity Candidates to apply for the position. As a potential candidate, you should have experience in Property & Casualty Insurance with Claims and proven team handling skills as a Team Lead or Assistant Manager for at least 6+ years. The offered CTC is up to 9LPA with a notice period ranging from Immediate to 30 days. The work locations for this role include Noida and Pune, and you should be open to working in night shifts as required. In this role, we are looking for a highly experienced Team Lead to oversee our Property & Casualty (P&C) division. The ideal candidate should have a strong background in Insurance Products, particularly in the domains of Renewals, Changes/Endorsements, Auto - Policy Admin, and Property & Casualty Insurance. Your responsibilities will include leading the team to manage and optimize insurance product offerings within the P&C domain, ensuring compliance with industry standards and regulations, providing strategic direction for renewals and changes/endorsements processes, delivering high-quality service to clients, monitoring key performance indicators for continuous improvement, fostering relationships with stakeholders, facilitating training programs, streamlining policy administration processes, ensuring compliance with regulations, and driving initiatives to enhance customer satisfaction and retention rates. To qualify for this role, you should possess a minimum of 10 years of experience in the insurance industry, specifically focusing on P&C insurance. You should have expertise in managing renewals, changes/endorsements, and auto policy administration, a deep understanding of insurance products, strong leadership and team management skills, proficiency in analyzing and improving key performance indicators, and a commitment to compliance with regulations and industry standards. If you meet the qualifications and are interested in this opportunity, please share your resume with Asha G at asha.g@inspirationmanpower.co.in or contact her at 7624836555.,

Order Management Skill-Order Management,Order Fulfillment,Sales Order, Stakeholder,Supply Chain, Logistic, Order Booking,SCM Exp-2-5 Yrs In Order Management PKG Upto-5.5 LPA Loc-Bangalore NP-Imm-30 Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill- Order Management, Order Fulfillment, Sales Order, Stakeholder, Supply Chain, Logistic, Order Booking, SCM, Order Tracking, Order to cash, Order Processing

Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Join our dynamic International Business team across Bangalore, Hyderabad & Chennai. Job Description Multinational Client Servicing (MCS) – AM/Manager/Sr. Manager Summary: We at @Prudent Insurance Brokers, are seeking an experienced Employee Benefit-Multinational Client Servicing professional for our International Business (IB) vertical. Employee Benefits Practice at Prudent is a strategic business unit dedicated to strengthening Prudent’s global brand in the international market. The individual will be responsible for relationship management and engagement for MNC relationships, account management etc. We are committed to delivering bespoke Benefit & Total Reward Solutions with high standards of service excellence, world-class advisory and consultancy support for MNC clients who have their operations in India. Our team forms a bridge of trust between the expectations of senior stakeholders globally and the seamless delivery of these best practices in India. Roles & Responsibilities: 1) Effective relationship management & engagement for MNC relationships Responsible for strengthening client relationships & effective year-round engagement Work very closely with GPG in consistently building quality, review & feedback Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc. 2) Central Focal Point for Account Management: Serve as a key bridge between global & local stakeholders Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review. 3) Managing client grievances Point of escalation for any client challenges & dissatisfaction Bridge between internal coordination & external communications for cases of client grievances & resolutions 4) Renewal Management: Managing client renewals in line with IB protocols 5) Up-sell/Cross-sell: Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios Desired profile/who should join: Excellent communication skills Good listening skills and ability to determine clients' needs efficiently Proficient in using Excel, Word & PowerPoint Should have good technical knowledge about Employee health Insurance/ General Insurance products. Experience in General Insurance/ Insurance Brokers Years of experience: 3 to 8 years Education qualification: Bachelor's Degree, Master’s Degree If the opportunity interests you, kindly share your updated CV with Tanay Srivastava (tanay.srivastava@prudentbrokers.com) or Yogesh Nagar (Yogesh.nagar@prudentbrokers.com) with the subject ‘’MCS role_*Location*’’

Position: Team Leader Process: Outbound Collections-Voice (Banking Domain) Exp: Minimum 1 years as a Team Leader in a banking collections voice process Salary: 4.5 LPA Job Location: Mira Road/Mahape /Nerul/Belapur On Payroll with Bank Required Candidate profile Motivate the team to achieve their targets Manage and lead a team of 20 agents Maintain attrition and shrinkage rate of the team Excellent English communication Graduation mandatory

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

Leading by example to provide support and direction to a team of Customer Renewals Associates Providing a focused and friendly service to all customers, providing quotations and assisting with queries, taking messages where appropriate Assume ownership of the enquiry made until such time the issue is fully resolved. Deliver a quality customer retention service at IRIS, ensuring customer expectations are exceeded Communicate quotations, advising the most appropriate in terms of price and cover to meet the client's needs Responding to enquiries from clients received by email/phone ensuring that all information required by clients is obtained and communicated in a timely manner Maintaining the system for raising renewals and ensuring they are actioned before the renewal date Maintaining an acceptable level of product knowledge by keeping up to date with product developments Provide and coordinate proactive customer communications and tracking of customer activities and other duties as assigned. Preferred candidate profile The ideal candidate should have prior experience in Renewals process with team management. Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation. 5 days working (Mon - Fri) Candidate should be interested to work from Chennai Office (Nungambakkam) One Way cab (Drop) Facility will be provided for female candidates only

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Job Location: Work from office (Noida Sec-132) Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Why Join Us : This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast[1]paced environment and are ready to enhance their skills by learning something new. Being a part of Info Edge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Fixed Day shifts ( Rotational offs) + 5 days WFO Whatsapp Sapna on 9313787329 for more information

Title - Senior Design Engineer Renewables Role - Lead the design and project engineering of renewable power projects Educational Qualification - Graduate in Electrical Engineering Masters in Energy / Renewable Energy preferable Prior Experience - Minimum 8 years of industrial experience Minimum 3 years of design experience in utility-scale solar PV / wind Responsibilities Guide and manage team of design, project and site engineers Deliver assignments meeting quality metrics, within budget and on time Project management (internal to organization) and project management consulting (clients) Lead interactions with clients during project delivery Lead interactions with vendors and partners Must have - In-depth knowledge of relevant standards and codes like IEC and IS Hands on experience - AutoCAD, MS office, PVSyst, Meteonorm. In-depth knowledge of relevant regulations Knowledge of new technology trends in relevant domain Knowledge of commercial aspects of power projects Travel - Willing to travel and stay as per requirement in India and abroad. Seniority Level - Mid to Senior Location - Indore Time frame for joining - Immediate Those interested may please submit their profiles, via email, with the subject "Job opening - Senior Design Engineer – Renewables" to career@arbutus.co.in

SUMMARY This is a remote position. Hiring for Tamil/Kannada speakers for Customer Support- Work from home Location: Pan India Permanent Remote Salary: 14,000 16,000 in-hand + Avg 6,000 Incentives Experience: Freshers & Experienced welcome Industry: Real Estate / Prop Tech Key Responsibilities: Handle inbound & outbound calls with paid customers Understand requirements & assist with real estate services Coordinate internally to ensure timely service Address escalations and drive customer satisfaction & renewals Maintain call records via CRM tools Requirements 10th/12th/grad/master can apply Fluent in English + Tamil / Kannada Excellent communication & interpersonal skills Basic computer skills & familiarity with CRM Comfortable with weekend shifts (Week off between Mon Thu) Must have laptop + stable Wi-Fi connection Benefits Permanent work from home Incentive as per performance

Payroll-Mutual Fund Co Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 24500 Work Location-Belapur / Airoli Call-8169642494 Yogesh Email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs

Des-Online Activation Desk Executive Payroll-Third Largest Broking Co Location-Airoli Salary-upto 21k Graduate Fresher with good com skills Fixed sun off Fixed Day shift call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Free Placement Required Candidate profile Need to call new to bank customer help them activate service welcome calling and giving all the information related to new demat account cross selling and do activation of Digital broking account

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related field Strong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail

Walk In Drive for Inside Sales / Telesales Role II Infoedge II Job Hai Date: 11th July, Friday Time: 10 AM - 5 PM Venue: Express Trade Tower 2, 9th Floor, B-36, Sector 132, Noida, Uttar Pradesh 201301 HR SPOC : Jaismine Roles and Responsibilities Develop and maintain relationships with existing customers to identify selling premium product opportunities through emails, telephone calls, and live website chats Research and understand customer needs and tailor premium product recommendations to their specific situation Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Perform effective online demos for prospects Build and maintain relationships with existing customers to drive repeat business and customer referrals Negotiate and close sales deals to achieve monthly sales targets Stay up-to-date on industry trends, products, and competitors Requirements and skills Proven inside sales experience of 1-4 years Strong communication and interpersonal skills Strong phone presence and experience dialing 100-120 calls per day. Results-oriented and able to work independently with minimal supervision Proficient in using CRM software and other sales-related tools Strong listening and presentation skills. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly.

Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 5 - 10 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.

Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 2 - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Mandatory work experience in property & casualty insurance Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required

Job offer 1) VIP Product Counsellor (Male | International US/Canada/Australia) Job offer2) VIP Service (Customer Service + Renewals) Requirement: Min 1 year of International / Domestic send cv at sosmybyjupaul@karmaassociates.in Annual bonus Office cab/shuttle

We are the suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience (B2B preferred) Roles and Responsibilities You will be responsible for closing sales deals over the calls and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via calls as well as dealing with complaints and doubts. Contact potential or on-boarding new clients to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Interested candidates can share their resume - pujita.verma@tradeindia.com or whatsapp at 7054121294 ( Message only)

Order Management Team Lead Pune 5-10 Yrs(2 yrs on ppr as TL)---Mandate Graduate 11 LPA 4+ Yrs exp in Order Management, order fulfillment renewal, quotation Immediate to 15 Days Joiner Excellent communication Drop CV's Karishma.imaginators@gmail.com Required Candidate profile 4+ Year exp for Order Management/renewal, quotation End to End order management Order taking, Order tracking, Order fulfillment BPO environment Retail/CPG ERP systems SAP Order Amendments

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Role: Process Executive / SME Exp.: 2+ Yrs Must have: Quoting & Renewals, IT Support Industry, Pricing, Discounts, Gross Margin, Purchase Order Loc: Pune Interview Mode: Walk-in Preferably an immediate joiner. Regards sneha 7845475147

Role & responsibilities Seamless processing of Insurance Claims till the closure & recovery of the cost incurred in repair. Co-ordination with third party service providers with respect to timely collection of claim documents, verification of the documents and submission to the insurer for settlement. Ensuring 100% documents are checked and verified to achieve FTR > 98%. Ensuring compliance with all applicable processes, policies & standards and adherence to timelines. Analysis of claims data to identify trends and potential areas for improvements in the claims handling process Propose and assist in the implementation of improvements in the claims handling process to enhance efficiency & accuracy and also help in minimizing losses. Implementation of automation to enhance efficiency and reduce turn around time. Data management & publishing of key dashboards the internal/external stakeholders involved. Maintain and update of various data sets required for the business through various channels Ability to handle team and constantly reviewing the team performance. Ability to manage team by setting clear goals, providing regular feedback and coaching, fostering open communication and collaboration, recognizing and leveraging individual strengths, addressing conflicts constructively Preferred candidate profile 6+ years of experience in processing insurance claims Experience with Affinity product claims is highly preferred

1.The primary goal of the role is to identify and maximize opportunities to sell insurance products to existing customers 2.The role focuses on driving sustainable revenue growth by cross selling a variety of life insurance plans to clients

Summary We are looking for a detail-oriented and proactive professional to lead audit, compliance, and risk initiatives within the renewals and customer retention domain. The role focuses on ensuring regulatory adherence, process improvements, and governance across customer communication, payments, and journey flows. It also includes cross-functional project execution, automation, and internal control development to enhance operational efficiency. Responsibilities – Audit & Compliance (40%) Conduct deep-dive audits and compliance reviews for payments, communication, and surrender processes. Present key findings and mitigation plans to senior stakeholders. Maintain the operational loss database and ensure adherence to IRDAI reporting and internal compliance systems. Monitor journey flows, identify operational gaps, and coordinate with teams for resolution. Ensure timely closure of compliance observations; escalate critical issues in governance forums. Customer Communication & Payments (40%) Design and track Standard Internal Controls (SICs) to strengthen intent-based communication and process accuracy. Lead process improvement initiatives using feedback from internal stakeholders and distribution partners. Drive automation and system enhancement initiatives in collaboration with IT and Risk functions. Analyze data for root cause identification and track efficacy of solutions implemented. Ensure seamless coordination with cross-functional teams for initiative execution. Project Management & Governance (20%) Drive re-engineering of processes based on customer/distributor feedback. Deploy targeted communications to improve customer and partner experience. Support regulatory compliance through ongoing reviews and governance mechanisms. Track project progress and report outcomes in management committees. Requirements – Graduate or Post-Graduate in Management preferred. 4–5 years of relevant experience, with at least 2 years in Operations or Customer Service. Exposure to operational audits, risk assessment, and regulatory compliance. Hands-on understanding of payments processes, automation, and system enhancements. Prior managerial experience with strong documentation and communication skills.