Remote Engineer

Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio. Responsibilities include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provide highly qualified leads to sales.

Qualifications

Bachelor's or Master's Degree or equivalent.
Post-graduate, certification and/or license may be required. Typically, at least 4+ years relevant experience for entry into this level.

Additional Details

Travel Required:

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