275 Remedy Jobs - Page 9

Able to handle major incident Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations SME for 1 of 3 technologies (i.e. Routing & Switching or Network Security (Firewalls Load balancers and Proxy) or Cisco SD-WAN) Minimum CCNP Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

Experience: 15+ years in Banking IT Services with at least 8 years in post-go-live support leadership role, including hands-on experience with Temenos SaaS Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post-go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services Required Skills & Experience: Minimum 8 years of post-go-live support experience in banking applications (preferably in leadership role) Hands-on experience in supporting Temenos SaaS environments is essential Strong expertise in Temenos Transact and/or Infinity platforms in live operations Familiarity with SaaS deployment lifecycle Excellent understanding of banking operations, regulatory compliance, and audit readiness Proven ability to manage support operations with data privacy and GDPR compliance Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy) Skilled in incident, problem, and change management aligned to ITIL practices Strong communication, customer handling, and crisis resolution skills Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus Education: Bachelor s degree in Engineering, Computer Science, or a related discipline ITIL certification is required Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage Reporting Line: Reports to: Global Head of Temenos Implementations

We are looking for individuals who are ambitious about making a strong contribution to Fleets short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications Technical Management / Operations Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures Ensure all maintenance is performed to a high standard and as per manufacturer s recommendations Prepare specifications and evaluate tenders Supervise daily operational activities of all assigned vessels Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels related to technical Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals Ensure vsl strictly follow port operating guidelines. Closely monitor vessel all certification and SIRE requirements Regulatory/Legislative Statutory Compliance 100% compliance with International Maritime Organisation (IMO),class Flag State, charters operating standards and Port State rules and regulations Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels. Financial Management Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance) Support reporting manager to plan Operating Budget for all vessels under charge. Responsible for planning and execution of all dry-docking activities within the allotted budget limits Quality & Continuous Improvement Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Quality team Establish clear expected levels of performance from crew and work with manager on updating the SOP s. Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Health, Safety and Environment Compliance Responsible for creating and sustaining a positive safety culture on-board all vessels under charge Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits People and Leadership Management Articulates clear and specific goals for employees on board vessels under charge Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reports to drive learning and self-improvement Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers .

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 3 - 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench Expert level of Salesforce configuration, workflow, approval process and other automation features Good knowledge and understanding of Web Service APIs for integration purposes Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management. strong understanding on ITIL process. Functional knowledge of unit testing and best practices of SDLC. Good communication skills to deal with customers, peers & stakeholders. Support including, but not limited to, SFDC configuration and preparation of standard operating procedure (SOP) documentation for day to day process & a strong Incident handling skills. Ability to complete all assigned requests within projected time lines & SLA s. Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards Knowledge on Salesforce - Lightning Component is must. Good to have knowledge in DevOps tools like GitLab / Copado Good knowledge in Deployment & Sandbox refresh Open to work on rotational shifts (specific to EMEA & US region)

Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications. Requirement: 3 - 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud Has a good understanding of the cloud computing concepts Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench Expert level of Salesforce configuration, workflow, approval process and other automation features Good knowledge and understanding of Web Service APIs for integration purposes Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management. strong understanding on ITIL process. Functional knowledge of unit testing and best practices of SDLC. Good communication skills to deal with customers, peers & stakeholders. Support including, but not limited to, SFDC configuration and preparation of standard operating procedure (SOP) documentation for day to day process & a strong Incident handling skills. Ability to complete all assigned requests within projected time lines & SLA s. Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards Knowledge on Salesforce - Lightning Component is must. Good to have knowledge in DevOps tools like GitLab / Copado Good knowledge in Deployment & Sandbox refresh Open to work on rotational shifts (specific to EMEA & US region) . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

Key Responsibilities Strategy Technology Management team is looking for an experienced tech support manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both operational metrics and internal / external business stakeholders. To collaborate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank. Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision. Apply and interpret audit compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools. Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. This role will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility. Applicants seeking a long-term relationship will get first consideration. Business Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service. Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations. Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience. Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users. Participate in developing and managing the relationship between IT and relevant business stakeholders. Processes Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup Disaster Recovery, support, and co-ordination of third-party vendors. Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors. Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes. Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs. People Talent To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. Risk Management Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services. Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met Governance Ensure that management of all IT services to the users across GBS are continually improving towards best practice with respect to cost, quality and service. Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Tech Management and Support services MT (GBS, Global) Other Internal Partners WPS and TA (EUS, Network, Voice etc. , ) CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams TO, Governance Change - Risk Control, Technology Governance Assurance Skills and Experience Digital Activation MS Office (especially PPT, Excel, outlook etc. , ) Collaborative Tools (MS Teams, One drive , Zoom etc. , ) Remedy / ServiceNow / ADO Agile / Scrum / Project Management Cloud / AI Qualifications Graduate (Engineering Pref. ) / Postgraduate or equivalent degree - Full time Good understanding on implementation of IT policies, procedures, and best practices across for Shared Service centres and exposure to the global IT operations contributing to continuous improvement will be an advantage. Proven track record of understanding and managing operational metrics. Fluent in written and spoken English. Good Presentation/PPT skills will be an advantage. Product/Project Management Experience Experience in managing senior stakeholders. Can work in high functioning environment. Self-starter with initiative and drive Motivated to rapidly learn new skills. Meticulous on quality; take pride of your work. Excellent planning and organization skills Craves receiving feedback and constructive criticism. Certification on Technology, Operational Risk Management, Risk and Compliance or Audit Management. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17828

About this role: Wells Fargo is seeking a Senior Information Security Analyst. In this role, you will: Provide information security consultation to improve awareness and compliance with Enterprise Information Security policy, processes and standards Perform remediation of security assessment review issues, complex ad hoc data, and reporting to support information security risk management Provide guidance and direction in reviewing assessment findings and mitigating controls to optimize information security Identify and direct information asset portfolio reconciliations and certifications Provide advanced data aggregation and data of information security risk exposure Develop and deliver Information Security Education Awareness and Training in accordance with the Enterprise Information Security Program standards Review draft and proposed control standards for business impact and recommend modifications or clarifications as required Conduct security control testing and consultation with stakeholders Evaluate and interpret internal and Enterprise Information Security policies, processes and standards, and provide recommendations to improve them Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Serve as a mentor to less experienced staff Required Qualifications: 4+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor of Engineering Degree, preferably of Computer science or Information Technology 4+ years hands on experience on Windows platform and Active Directory Provisioning Knowledge and experience with any IAM, Provisioning, role management and certification tool MCSE/MCITP/Information Security certification (Security +, CISSP, CIAM) /IAM vendor based certifications (Cyberark, Oracle, IBM) certified. Knowledge on server OS 2008/ 2012, 2016 AD structure & database Knowledge on DNS, DHCP, Group policies, Sites, FSMO roles and replication. Demonstrated experience in enterprise wide ticketing tools like Remedy, Zen desk, Service now etc. Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Strong knowledge and understanding of information security and IAM practices and policies Experience with Service Delivery and SLAs/KPIs monitoring . Proven ability for high volume/high quality results Strong time management skills with ability to participate in multiple projects/work streams simultaneously. Strong verbal and written communication, including technical writing skills. Strong documentation skills with the ability to collect, organize, analyze, update and disseminate significant amounts of information with attention to detail and accuracy. Strong problem solving and analytical skills with high attention to detail and accuracy Ability to analyze and summarize data, do trend analysis and reporting. Must have knowledge on AD Schema, domain controllers, member servers, partitions and shell scripting. Ability to assign BAU tasks to Team members and drive it till closure. Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment Ability to work effectively, as well as independently, in team environment. Ability to take an active role in the education, mentoring and training of less experienced team members. Job Expectations: Mentoring skills to help the team explore ideas and make them successful Good Understanding of Cloud concepts and types of cloud. Knowledge on project lifecycle is an added advantage. Cyber Ark administration knowledge. Good Understanding of Azure Active Directory and Basic cloud concepts.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelor's degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

Skill required: Talent Development - Learning Delivery Operations Qualifications: Any Graduation What are we looking for Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferredCross industry exposure on HR transformation projectsExposure to Lean, Six Sigma and Operational Excellence practicesPreferred Global HR certification (like SHRM, APAPeople Management:Individual Contributor Role working with senior internal/external stakeholders, but may have a small team ofjunior PME s reporting into them Core Competencies:Change Management, leadership, coaching and Influencing skillsVery strong oral & written communication and Senior stakeholder management skillsAbility to work and deliver under compressed timelinesExcellent analytical and problem-solving skills and ability to handle difficult client interactionsExcellent MS Office Skills (Power point, excel, Visio)Global exposure know-how of different culturesTravel readiness and flexibility to work in different time zones Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Requirements Knowledge of Foundry Technology Processes. Knowledge of Metallurgy , Various C. I. Grades its Micro structures etc. Expert Knowledge about Induction furnace and its auxilary equipments like cooling / Water circulations etc. can independently manage and controll. Expert knowledge about Induction Furnace melting operations and Auto Pour Holding Furnace / Rrefractories/ Monitoring of condition analysis and necessary measures. Knowledge of preceding and subsequent process like Core making, Sand Plant, Molding, Fettling and Rejection etc. Knowledge of 7QC tools, Daily Work management, TPM , Lean manufacturing, ISO, TS 16949, 5S, OHSAS18001. etc. Knowledge of casting defects and analysis and its remedy. Knowledge of DCP, PPAP, APQP Knowledge of Revenue cost elements and it s measures to control it. Knowledge about Energy audit and energy conservation techniques. Knowledge about resource planning and resource optimization. Education Qualification B. E or Diploma in metallurgy/Mechanical / Post Diploma in Foundry Technology. General Experience 4-6 Years of relevant work experience Competencies Metallurgy , Foundry CI Production Process, Man Management skills, Competency on Induction Furnaces and Press Pour Furnaces efficient operations. Castings Defects and its remedy. Raw material. Furnace Refractories. Understanding of Improvement Tools like TPM/5S/Lean manufacturing. Technical knowledge and skill about Induction Melting practices. Foundry Process knowledge. System Generated Secondary Skills

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Principal Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Collects and analyzes process, quality and/or financial data. Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, .html email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically more than 3 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Bachelors degree in journalism, mass communications and management are preferred. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, .html email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically more than 3 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Bachelors degree in journalism, mass communications and management are preferred. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Principal Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Collects and analyzes process, quality and/or financial data. Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Manage &execute IT service delivery based on ITIL processes Handle incidents, service requests, &change management efficiently Maintain SLA compliance and escalate unresolved issues timely Collaborate with L1/L2 teams for troubleshooting, resolution Required Candidate profile Prepare reports and dashboards on incident trends and performance metrics Support continual service improvement initiatives Conduct root cause analysis and problem management Perks and benefits Perks and Benefits

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM Sterling B2B Integrator Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education:We are seeking a skilled and motivated Sterling File Gateway (SFG) / Sterling Integrator Specialist to join our integration support and operations team. The ideal candidate will bring strong experience in managing secure file transfers, working across mainframe and distributed environments, and supporting Connect Direct implementations. This role requires technical depth, hands-on troubleshooting, and the ability to collaborate effectively across various teams.Key Responsibilities:Manage and support Sterling File Gateway (SFG) and Sterling B2B Integrator environments.Configure and maintain Connect:Direct (C:D) across Mainframe and Distributed (Linux/AIX) platforms.Perform installation and configuration of Connect:Direct and Secure+, including key exchange and encryption policy setup.Monitor and troubleshoot file transfer issues, ensuring secure and timely delivery of business-critical files.Execute and support daily operational tasks including partner onboarding, certificate/key management, and flow setup.Utilize Linux and AIX command-line tools to perform configuration changes, system checks, and file system maintenance.Participate in incident and problem management processes, including root cause analysis and permanent resolution strategies.Collaborate with infrastructure, network, and application teams for end-to-end solution delivery and maintenance.Required Skills: 5+ years of experience working with Sterling File Gateway (SFG) and Sterling Integrator (SI).Proven experience working with Connect:Direct in Mainframe (z/OS) and Distributed (Linux/AIX) environments.Strong hands-on skills in Linux and AIX command-line administration.Experience in installing and configuring Connect:Direct and setting up Secure+ configurations.Understanding of file transfer protocols (SFTP, FTPS, HTTPS) and related security practices.Good communication and documentation skills to interface with internal teams and external partners.Preferred Qualifications:Exposure to monitoring tools and job scheduling systems such as ESP.Familiarity with ticketing tools like ServiceNow or Remedy. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze requirements and develop software solutions.- Design, develop, and test software applications to ensure optimal performance.- Troubleshoot and resolve technical issues in a timely manner.- Stay updated on industry trends and best practices to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management.- Strong understanding of ITIL framework and incident management processes.- Experience with incident tracking tools such as ServiceNow or Remedy.- Knowledge of IT service management principles and practices.- Hands-on experience in incident resolution and escalation procedures. Additional Information:- The candidate should have a minimum of 3 years of experience in Incident Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Design, develop, and implement BMC Remedy applications, including Incident Management, Change Management, Problem Management, Service Request Management, and Asset Management Customize and configure Remedy ITSM to meet business requirements specific to the Telecom domain Develop and modify Remedy AR System applications, forms, workflows, filters, escalations, and reports Integrate Remedy with third-party telecom systems (such as billing, provisioning, and CRM systems) Troubleshoot, test, and resolve issues related to Remedy applications Work with the telecom team to identify areas for process automation and improvement using BMC Remedy tools Collaborate with business analysts, project managers, and other developers to ensure proper implementation and timely delivery of Telecom-related features Ensure best practices are followed during the development and maintenance of Remedy applications Provide ongoing support and training for Remedy users, including creating user documentation and knowledge base articles Assist with system upgrades, patches, and version control of BMC Remedy applications Monitor and optimize Remedy performance and resolve issues proactively Stay updated on BMC Remedy releases, updates, and features, particularly those relevant to the Telecom sector Technology Skills Minimum 3-5 years of hands-on experience with BMC Remedy Development (AR System) Strong understanding of the BMC Remedy ITSM suite (Incident Management, Change Management, Problem Management, etc ) Experience with integrating Remedy with external systems (REST, SOAP, web services, etc ) Knowledge of the Telecom industry and associated business processes (e g , service provisioning, billing, network operations, etc ) Proficiency in Remedy development tools (AR System, Developer Studio, Workflow, etc ) Strong scripting skills (e g , Remedy scripting, JavaScript, SQL) Knowledge of ITIL best practices and experience applying them within Remedy Excellent problem-solving, troubleshooting, and debugging skills Strong communication skills, both written and verbal, with the ability to collaborate across teams Experience in agile methodologies is a plus Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 3-6 years of experience in BMC Remedy, with a focus on AR & BMC Helix Remedy version upgrade experience Familiarity with cloud-based telecom platforms and solutions Knowledge of network management systems and telecom-specific service automation Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience3-6 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

"Teamcenter Support Your contribution: You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system - be it via E-Mail or by phone ErrorsNo issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit (BMG/BDO) are your daily work Ticket to success: You work hand in hand with other departments and the Bosch Corporate IT to successfully process and close tickets customer-oriented Cooperation: your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs You like updatesYou support Siemens Teamcenter platform version changes with your contributions in updating the training material in close coordination with Department. Failures you wanna avoidDuring Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success - a phase where you Teamcenter know-how and structural work is requested Your skills: at least 5 years experience in using or administrating Siemens Teamcenter Product Lifecycle Management (PLM) 5-10 years experience in using Autodesk Inventor 5-10 years experience in IT Support based on an IT Service Management System - ideally BMG Remedy at least 5 years experience in ITIL-based incident and problem management Reliable, team- and customer oriented and structured way of working Communication skills Fluent English (C-level) Ideally good German language ability (A-level) Soft Skills Quality oriented - stable IT operations as key factor for business, follow defined quality process Solution oriented - coordinate global requirements and strive for lean solutions Team oriented - collaborate in ww network of IT and Business experts Target oriented - efficient working style and people management - hands-on mentality Customer oriented - supportive and collaborative to business users and provide training on topics

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Lead the management of IT production systems and services, ensuring client satisfaction and risk management. Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM WebSphere MQ. Good To Have Skills:Experience with other middleware technologies. Strong understanding of IT production systems and services. Experience with IT service management tools such as ServiceNow or Remedy. Solid grasp of IT operations processes and procedures. Additional Information: The candidate should have a minimum of 7.5 years of experience in IT operations. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications NA

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows. Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline.

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.