324 Remedy Jobs - Page 9

Description Conduct technical education at salons: Educate staff in salons about brands professional products theory, including techniques, applications, and unique selling points. Educate and inspire staff in salons on current trends by running workshops for S/S, F/W. Facilitate retail and professional calendar classes at Education Center: Retail Programs: New staff, Ritual & Selling Skills, Performance. Professional Programs: FSD, Gray Coverage, Puretone Solution 1 & 2, Trend Color, Trend Style, Damage Remedy and Scalp Remedy Renewal, Treatment. Conduct In\u2043salon training: Improve retail and professional product sales for salons. Educate new staff and stylists for concept salon. Solve individual problems and issues for every salon. Conduct product sales training for internal sales staff (SDPs). Provide training for newly opened salons. Create and update salon educational material: Create documentation for new products related salon retail, and professional products. Update retail product orientation and professional product/technique material. Update in\u2043salon training material. Create training documents for SDPs. Assist team and other departments: Assist or advanced care training for daymakers and PPT. Assist in technical education for concept salon promotional events. Assist PR team: SAFA backstage work/events/Press launches. Assist salon marketing team: Technical advice and support on locally developed trend collection brochures, salon services, and salon brochures. Assist professional product tests when necessary. Collect and report feedback on calendar class training. Qualifications College degree and/or cosmetology license Minimum 3 years of experience as a beauty/salon technical educator Multi National Company experience is preferred Verbal/Written English communicaion skills ", "

Information and consent on cookies & similar tools Team Lead Procurement (Markting)-IMEA &Turkey Job Details Unlimited / Full-Time Beiersdorf India Serv.Priv.Lim Supply Chain Management Your Tasks Strategy Responsible for the definition of a local Procurement strategy in alignment with Procurement and business strategies in alignment with PUM Safeguarding deployment of global and regional strategies within all local purchasing activities Providing local input for global and regional strategies in relevant categories Procurement Business Partnering Contributes and serves as a first point of contact for any requirement involving Procurement Roll-out of Procurement priorities into area of responsibility Knows the market of responsibility and utilizes this knowledge to the best achievement of the Business targets and the development of own categories Managing local Procurement activities against the needs of local demand owning functions and overall SC/business priorities in the area of responsibility as well as defined global or regional Procurement priorities and roadmap Performance Management Responsible for performance of total spend in the area of responsibility Setting top-down targets for own team based on targets and Procurement top-down expectations and considering market development Monitoring target achievement, initiating corrective actions as require Risk Management Implementing supply risk management processes and initiation of mitigating actions in conjunction with Global & Regional peers Procurement Processes & Systems Supplier Management Providing local input to the process to qualify, select and monitor suppliers Consulting audits Your Profile Category Management: Strong exposure to Marketing, Corporate Events categories Experience: Minimum 3 years in a People Management role, with 10- 14 years overall in procurement Stakeholder Management: Strong ability to partner with senior stakeholders like Heads of Departments / Business Partners System Knowledge: Proficient in SAP MM, Ariba, COPA Procurement Audits: Demonstrated experience Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Ceren Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, Care Beyond Skin. If youre looking for a place where you can grow personally and professionally, this is it.

Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. We are passionate about innovation. Our culture is built on 4 core values: 1. Respect for Individuals: We value every team members unique perspective and contributions. 2. Hunger to Learn: We encourage continuous growth and development. 3. Promises Delivered: We are committed to delivering on our commitments. 4. Keep it Simple: We strive for clarity and efficiency in everything we do. We are looking for talented individuals to join us on this exciting journey, working with our 25+ Global Customers. Let s build the future of tech together. Job Title : Netcool Developer Work Location : Gurgaon Experience : 4-8 Yrs. Job Mode : Hybrid Key Responsibilities Develop, configure, and maintain IBM Netcool OMNIbus , Impact , and WebGUI components. Design and implement custom probes and gateways. Develop Netcool rules, triggers, filters, and event enrichment logic. Integrate Netcool with third-party tools like ServiceNow, Remedy, or other ITSM systems. Automate event correlation and noise reduction using Impact policies. Work with monitoring teams to onboard new services and ensure observability. Troubleshoot and resolve event pipeline issues and performance problems. Collaborate with infrastructure and operations teams to ensure effective monitoring coverage. Prepare technical documentation and provide knowledge transfer sessions.

Information and consent on cookies similar tools Regional SCM - East Job Details NIVEA India Pvt. Ltd. Your Tasks Regional Shopper Customer Marketing for GT is responsible for the one of the key verticals of SCM at Nivea i.e., Indirect Channel Partners of Top 8.5K, 20K, Chemist and Wholesale. Key responsibilities include shopper activations, customer management, budget management for trade scheme and evaluating implementing strategies for business growth. He/she would be the key person involved with all launch planning along with HO team, driving channel efficiencies channel programs. Create Retail Excellence at point of sale and develop stronger customer partnerships by building customer blueprints driving excellence in execution. Developing implementing GTM strategies initiatives to improve efficiency effectiveness of trade coverage. Planning Sub Channel Planning Management: Plan and manage the sub-channel growth, contribution to the overall sales plan. Manage Chemist, top 7.5K stores, top 20K stores, Rest of Retail, Super Distributors and Wholesale channels. Drive select MSL SKUs. SOP Planning: Closely partner with indirect channel to ensure that bottom up SOP forecast is baked into the overall plan led by Supply Chain. Represent the direct channel in the SOP discussions Marketing Planning: Plan and drive and executing market share strategy. Sales capability planning: Plan capability interventions for direct channel field force on various topics Field Execution RE Mapping Ensure Execution of Defined RE in system Align the RE basis trax, checks every quarter Bi yearly updates and corrections if any MSL MSL Availability by RE Ensure 100% MSL execution as per RE/ TRAX INNOVATION PICOS: New Products Guidelines as per HO Selling Story Execution by RE Availability in Primary and secondary shelf as per defined norms CSR: Execution as per CSR actionable AVC: AVC Audit + Execution as per new SOP Active Accounts: Target Delivery for AA regions/ ASM Top 10: Top 10 Penetration as per the ABP targets, availability, execution, width etc TRAX: As per the guidelines. Commercial Driving Trade scheme efficiency across channels providing inputs to HO SCM team for localized trade plans. Damage Management Maintain regular and structured engagement with all key distributors via monthly or quarterly business reviews (MBRs/QBRs). Engage with distributors basis their classes and contribution. Field Force Management Drive the quarterly and annual incentive scheme for the field force based on the strategic sales priorities POS execution Coordinate with the ASM teams to ensure the sub-channel delivery. One point of contact in region for all data reporting to HO SCM team Your Profile Knowledge, Skills and Experience Education: MBA from Tier 1 Institute from in Sales Marketing. 6-8 years experience in Sales out of which 1-2 yrs should be in frontline sales and 2 yrs in Customer/Trade Marketing in GT. Experience in FMCG industry is desired. Please apply to the job latest by 20th june 2025. Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

Req ID: 323888 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist - Nexthink/ 1E Tachyon/ SysTrack to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Happiest Minds Technologies, Hiring , Hiring for Service Desk Engineer interested professionals can reach out to me Ankita Patari Ghosh or ankita.patari@happiestminds.com for one of our Leading Client for Bangalore Location: Please find below JD for your reference: Exp Range:1-4 Years Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Excellent Communication Skills Ready to work for 24/7 Shifts Location: ECity phase 1 Bangalore Hybrid(4 Days WFO/1 Day WFH) Only Shortlisted candidate will come for F2F interview on Wednesday,18th June25. Thanks and Regards, Ankita

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call kishore 9176149292 for more info Thanks, kishore 9176149292

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the . Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Position may require the ability to travel.

NA Master Data Senior Associate Job ID 308063 Date posted 06/11/2025 Location : Bengaluru, India Category STRATEGIC SOURCING / PROCUREMENT Job Status Salaried Full Time Job Purpose and Impact NA Master Data Senior Associate will perform complex steady state CRUD maintenance activities on SAP to help ensuring service levels are met in adherence with relevant data standards. In this role, you will collaborate to turn data into business insight and commercial value for NA region. Key Accountabilities Execute master data process activities on customers, vendors or materials master data objects in an enterprise resource planning system in compliance with predefined data standards. Provide support and maintenance execution across multiple enterprise resource planning systems and ensure service level agreements are met. Complete and maintain master data management solutions to optimize system capabilities. Facilitate communications to remove barriers, explore new ways of execution and add value to the process. Perform complex duties related to transaction monitoring and issues originating from business partners that are master data related to diagnose root cause and solution analysis. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications MINIMUM QUALIFICATIONS Bachelor Degree or equivalent 2 4 years of experience in the P2P (Procure-to-Pay) and S2C (Source-to-Contract) process domains. Strong email writing and communication skills. Hands-on experience with Microsoft Excel and Power BI. Prior experience in ticketing tool (SNOW, Remedy ect.) PRIOR BENEFICIAL EXPERIENCES Confirmed experience with email, spreadsheet, and word processing applications Familiar with PR2PO process with some good exposure related to outline agreements and pricing.

Supports engineering activities such as design, test, check-out, modification, fabrication, and assembly of prototype electro-mechanical systems, experimental design circuitry, or specialized test equipment Applications may include analog, digital and/or video circuits and logic systems Works from schematics, diagrams, written, and verbal descriptions, layouts or defined plans to perform testing, checkout, and trouble-shooting functions Performs operational test and fault isolation on systems and equipment Assists in determining methods or actions to remedy malfunctions Assists in the design, construction, test, and check-out of test equipment Uses manufacturing, test, development, or diagnostic equipment, including, but not limited to, test programs oscilloscopes, signal generators, and specialized test apparatus

Job Summary: Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns. Principal Responsibilities: Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups. Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions. Designs, creates and implements templates to collect, display and analyze data for assigned projects Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis. Develops reports and other tools to deliver internal company information enabling business users to make informed decisions. Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects. Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation. May participate in or lead project teams. Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Supports and / or facilitates the receiving and distribution of materials and equipment for internal and external customers. Researches and resolves supply chain inventory issues. Utilizes applications to track, log and understand inventory levels. Provides pickup, delivery and loading / unloading of material, customer premises equipment (CPE) and mail by safely operating fleet vehicles. Tracks and manages inventory levels, working with customers and end users to ensure appropriate levels are sustained at all times. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Supply Chain Operations. Good business English skills (Written and spoken). Gains familiarity with Supply Chain Operations concepts, practices and methodologies. With guidance, learns to perform Supply Chain Operations duties, including: Handling parts with or without material handling equipment, requiring safety and delicate handling procedures, Delivering materials to final destination, Expediting parts to remedy shortage problems. Learns and complies with Supply Chain Operations practices and policies. Assists with special projects as assigned. Executes assigned tasks within given KPIs.

We are looking for a skilled System Engineer L3 to provide advanced remote support for operating systems, applications, and end-user technical issues. The ideal candidate will handle escalations, document issue resolutions, and ensure consistent delivery of high-quality customer support experiences. Must-Have Skills - Strong communication and customer handling skills -Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, Citrix, VDI, VPN, and endpoint security tools - Solid experience in resolving technical issues via remote support channels - Ability to document technical issues and create clear, reusable SOPs -Proficient in incident routing, trend recognition, and escalation management - Familiarity with ticketing systems (e.g., ServiceNow, Remedy)

Arcadis Development teams within our Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug - they make a significant impact on the design and development of state-of-the-art projects. We are looking for a DevOps Engineer to join our growing and dynamic product team. Responsibilities: Ensuring availability, performance, security, and scalability of production systems. Troubleshooting system issues causing downtime or performance degradation with expertise in Agile software development methodologies. Implementing CI/CD pipelines, automating configuration management, and using Ansible playbooks. Enforcing DevOps practices in collaboration with software developers. Enhancing development and release processes through automation. Automating alerts for system availability and performance monitoring. Collaboration on defining security requirements and conducting tests to identify weaknesses. Building, securing, and maintaining on-premises and cloud infrastructures. Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Leading the automation effort and maintaining servers to the latest security standards. Understanding source code security vulnerabilities and maintaining infrastructure code bases using Puppet. Supporting and improving Docker-based development practices. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practices. 2+ year of hands-on experience in DevOps in Linux based systems Proficiency in Cloud technologies (AWS, Azure, GCP), CI-CD tools (Jenkins, Ansible, Github, Docker, etc.) and Linux user administration. Expertise on OpenShift

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating suppor

Overview Remedy Developer Sustaining & Maintenance Focus (On-Premise, Remedy 7 and Above) Overview We are seeking an experienced Remedy Developer with strong familiarity in on-premise BMC Remedy environments, version 7 and above, to join our team. This role primarily focuses on sustaining and maintaining existing Remedy ITSM systems deployed on-premise, ensuring system stability, troubleshooting issues, and delivering minor enhancements. The ideal candidate thrives in a maintenance-driven environment and has proven skills in supporting complex on-prem Remedy landscapes. Responsibilities Key Responsibilities Provide ongoing administration, monitoring, and maintenance of on-premise BMC Remedy systems (version 7 and above), including servers, mid-tier, core application, and database components. Troubleshoot and resolve Remedy application and infrastructure issues, delivering Level 3 support to end-users and internal stakeholders. Manage Remedy system health, including multi-application server configurations, performance tuning, and patching/upgrades in on-prem environments. Implement minor enhancements, bug fixes, and workflow optimizations to improve existing on-prem Remedy applications. Collaborate closely with infrastructure, database, and security teams to ensure Remedy on-prem environments are secure, stable, and compliant with IT policies. Track, document, and communicate system changes, incidents, and resolutions to project leads and management. Adhere strictly to IT security, data governance, and system administration best practices for on-prem deployments. Participate in periodic on-call rotations to support Remedy systems outside regular business hours. Maintain up-to-date technical documentation, runbooks, and user guides reflecting the on-prem Remedy environment. Stay informed on Remedy best practices, ITIL standards, and vendor updates relevant to on-prem sustaining operations. Required Qualifications Minimum 5 years of experience supporting and developing in on-prem BMC Remedy environments, with strong familiarity of Remedy version 7 and above. Experience configuring and customizing Remedy ITSM Suite (version 7, 8.x, or 9.x) in on-prem deployments. Proven troubleshooting skills resolving Remedy system and application issues in on-premise settings. Deep knowledge of Remedy AR System architecture, Developer Studio, and Atrium CMDB in on-prem environments. Proficiency in SQL, JavaScript, XML, and Remedy workflow/configuration. Solid understanding of ITIL processes, especially incident, problem, and change management. Experience with Remedy system administration tasks including multi-tier architecture support, server configurations, and patch management. Strong communication skills and ability to document technical processes and solutions. Bachelors degree in Computer Science, Information Technology, or equivalent work experience. Preferred Qualifications Experience with Remedy Helix SaaS/Cloud is a plus, but primary focus remains on on-premise Remedy. Familiarity with VMware ESXi, Windows Server platforms, and database management in on-prem Remedy environments. Experience automating sustaining tasks through scripting. Comfortable working within ITIL-driven, operational support teams. Exposure to ITSM reporting and monitoring tools for on-prem Remedy. Additional Information This role is predominantly sustaining and maintenance-focused, supporting critical on-premise Remedy ITSM systems. Occasional minor enhancements and optimizations will be part of the work scope. Candidates must be comfortable working in a support-driven environment with on-call responsibilities to ensure Remedy system availability and performance.

Do : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements.

Req ID: 305565 We are currently seeking a Power Automate Tech Lead to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Job Duties: "¢ Experience in developing at least 10+ Power Automate Desktop (PAD) flows "¢ Have an experience in SQL data queries with/without PAD flows "¢ Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) "¢ Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) "¢ Experience in Supporting the Power Automate projects "¢ Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others "¢ Having an understanding/experience in Automation Anywhere bot development is preferred "¢ Support the Hyper care period after the go-live. "¢ Able to work in the rotational monthly shift Minimum Skills RequiredPower Automate - 2+ years SQL - 1+ yrs Automation Anywhere - 0-2 yrs

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Location Bangalore/ Chennai Experience: 4 "“ 6 Years Number of openings 1 What awaits you/ Job Profile Implement operational strategies, policies, and procedures. Manage day-to-day operations to meet production targets. Enhance productivity, particularly in onPrem operations. Support backend development for client applications. Set up infrastructure monitoring and alerting systems and develop dashboards. Manage Microsoft IIS and batch jobs operations. Utilize initial Python experience for scripting and automation. Coach and support team professional growth. Support script troubleshooting and optimization. Manage updates from old to new infrastructure. Propose efficiency improvements. Participate in application cloud migration. What should you bring along 8-12 years experience in Operations Management, with strong leadership and organizational skills. Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. Operations experience in Payara on Linux Scripting and automation expertise for On Premise infrastructure. Infrastructure monitoring, alerting systems, and dashboards setup. Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Good to have Technical skills Reporting/Visualization tools like Tableau / Power BI. Basic experience with Python. Familiarity with cloud-based operations and DevOps practices. Experience with Java and GlassFish platform. Jira/Confluence

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration.

About The Role Do About The Role : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. ? Experience/ Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences ? ? ? Mandatory Skills: ITIL Cross Functional Service Management. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.