181 Remedy Jobs - Page 6

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze requirements and develop software solutions.- Design, develop, and test software applications to ensure optimal performance.- Troubleshoot and resolve technical issues in a timely manner.- Stay updated on industry trends and best practices to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management.- Strong understanding of ITIL framework and incident management processes.- Experience with incident tracking tools such as ServiceNow or Remedy.- Knowledge of IT service management principles and practices.- Hands-on experience in incident resolution and escalation procedures. Additional Information:- The candidate should have a minimum of 3 years of experience in Incident Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Design, develop, and implement BMC Remedy applications, including Incident Management, Change Management, Problem Management, Service Request Management, and Asset Management Customize and configure Remedy ITSM to meet business requirements specific to the Telecom domain Develop and modify Remedy AR System applications, forms, workflows, filters, escalations, and reports Integrate Remedy with third-party telecom systems (such as billing, provisioning, and CRM systems) Troubleshoot, test, and resolve issues related to Remedy applications Work with the telecom team to identify areas for process automation and improvement using BMC Remedy tools Collaborate with business analysts, project managers, and other developers to ensure proper implementation and timely delivery of Telecom-related features Ensure best practices are followed during the development and maintenance of Remedy applications Provide ongoing support and training for Remedy users, including creating user documentation and knowledge base articles Assist with system upgrades, patches, and version control of BMC Remedy applications Monitor and optimize Remedy performance and resolve issues proactively Stay updated on BMC Remedy releases, updates, and features, particularly those relevant to the Telecom sector Technology Skills Minimum 3-5 years of hands-on experience with BMC Remedy Development (AR System) Strong understanding of the BMC Remedy ITSM suite (Incident Management, Change Management, Problem Management, etc ) Experience with integrating Remedy with external systems (REST, SOAP, web services, etc ) Knowledge of the Telecom industry and associated business processes (e g , service provisioning, billing, network operations, etc ) Proficiency in Remedy development tools (AR System, Developer Studio, Workflow, etc ) Strong scripting skills (e g , Remedy scripting, JavaScript, SQL) Knowledge of ITIL best practices and experience applying them within Remedy Excellent problem-solving, troubleshooting, and debugging skills Strong communication skills, both written and verbal, with the ability to collaborate across teams Experience in agile methodologies is a plus Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 3-6 years of experience in BMC Remedy, with a focus on AR & BMC Helix Remedy version upgrade experience Familiarity with cloud-based telecom platforms and solutions Knowledge of network management systems and telecom-specific service automation Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience3-6 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

"Teamcenter Support Your contribution: You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system - be it via E-Mail or by phone ErrorsNo issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit (BMG/BDO) are your daily work Ticket to success: You work hand in hand with other departments and the Bosch Corporate IT to successfully process and close tickets customer-oriented Cooperation: your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs You like updatesYou support Siemens Teamcenter platform version changes with your contributions in updating the training material in close coordination with Department. Failures you wanna avoidDuring Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success - a phase where you Teamcenter know-how and structural work is requested Your skills: at least 5 years experience in using or administrating Siemens Teamcenter Product Lifecycle Management (PLM) 5-10 years experience in using Autodesk Inventor 5-10 years experience in IT Support based on an IT Service Management System - ideally BMG Remedy at least 5 years experience in ITIL-based incident and problem management Reliable, team- and customer oriented and structured way of working Communication skills Fluent English (C-level) Ideally good German language ability (A-level) Soft Skills Quality oriented - stable IT operations as key factor for business, follow defined quality process Solution oriented - coordinate global requirements and strive for lean solutions Team oriented - collaborate in ww network of IT and Business experts Target oriented - efficient working style and people management - hands-on mentality Customer oriented - supportive and collaborative to business users and provide training on topics

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Lead the management of IT production systems and services, ensuring client satisfaction and risk management. Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM WebSphere MQ. Good To Have Skills:Experience with other middleware technologies. Strong understanding of IT production systems and services. Experience with IT service management tools such as ServiceNow or Remedy. Solid grasp of IT operations processes and procedures. Additional Information: The candidate should have a minimum of 7.5 years of experience in IT operations. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications NA

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows. Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline.

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelors degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Role Advanced Data Analyst Domain Global Finance Center- ISC Direct Reports (Y/N) N Key Responsibilities Critical activities of the job Business analytics and Process Improvement Define, develop, deliver, and maintain efficient and insightful global standard-based reporting and analytics for supply chain process Partner with Functional team in identifying and delivering process improvement opportunities. Challenge Status quo and bring in new analytics for process simplification and standardization Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Manage senior stakeholder relationships across Finance and Tech to align purpose, teams, and technology Monthly MOS management with established standards Ability to deliver under pressure and escalation management Highly experienced SAP reporting subject matter experts and data mining / management reporting specialists to engage with business users & Hubs to: o Capture and prioritize business reporting and analysis requirements. o Identify and mobilize to eliminate reporting and analysis pain points, review metric definitions and propose relevant policy changes o drive adoption of global process reporting solutions & build capability and advocacy o sustain robust BAU delivery of standard based reporting Technical Competencies Highly skilled and experienced reporting designers and architects to: Engage with the business facing team to define and deliver automated, robust, efficient and creative reporting solutions to meet identified reporting needs Leverage available, scalable technologies to implement sustainable reporting and analysis solutions Efficiently capture reporting issues through Remedy/Service Now and engage across Operational and Tech functions to ensure timely and effective resolution. Competencies Specific knowledge, skills and experience needed to successfully undertake duties of the job Education and Certifications Technical Grad/Engineer, with certification in Tableau, Power platform-based applications MBA in finance will be an added advantage Required Experiences Min 7-10 years of exposure of developing and maintaining analytical dashboard for supply chain management Expertise in Alteryx, Power BI, Tableau, Python, and other power platform-based applications Experience in supply chain process Knowledge and Skills Strong facilitation, communication, and interpersonal skills, ability to influence senior leadership and decision-making using data. Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Monthly management of actuals reporting, forecasting and budgeting experience. Ability to work independently & manage multiple priorities. Completer / finisher with ability to investigate and recommend new ways of working / process improvements. Process orientated with excellent problem-solving skills. Behavioral Attributes (Honeywell behaviors or COO attributes) Innovate and create value for customers Embrace transformation Win together Build exceptional talent Drive accountability culture Be courageous

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Take initiative to generate demand and sell products in identified projects by convincing the project owner s/influencers about our systems/products. - Appoint enough no of project dealers and ensure development of enough no of trained applicators attached to these project dealers. - To design and implement GCCT strategy and Major Initiatives for ensuring achievement of Sales and Margin Objectives - Planning, implementing and reviewing the Sales & Distribution Strategy - Achieve growth and hit sales targets by successfully managing the Customer - Design and implement a strategic business plan that expands company s customer base and ensure its strong presence - Identify emerging markets and market shifts while being fully aware of new products and competition status Sales Objectives Drive identified Initiatives in the assigned area to achieve the overall sales objectives Identify& effectively implement Major and Key initiatives in the areas of Market Development, Distribution expansion& Sales Operation Identify the critical/burning issues of the assigned area affecting sales & take remedial action/ escalate wherever needed Continuously identify gaps in the regular working of sales support staff and remedy the situation without allowing it to damage the business Support the Concrete Admixture, CPR & Injection business driven nationally from HO Work closely with the Channel partners to jointly secure business. Identify and work with the Marketing Team & Product Managers to develop Authorized applicators in the Zone. BE/B.Tech /Diploma Civil, BSC/ MSC Chemistry. Experience: 8-10 yrs #LI-DNI Come and share your courage to shine with us!

Full-time We are looking for a skilled Remedy Helix Developer with 6+ years of experience in BMC Helix ITSM, CMDB, and Digital Workplace Advanced . The ideal candidate will have hands-on expertise in customizing, integrating, and supporting BMC Helix solutions , working on system enhancements, API integrations, and issue resolution. Key Responsibilities Develop and integrate BMC Helix/Remedy solutions with enterprise systems and third-party applications . Customize BMC Helix modules, workflows, and user interfaces to meet business needs. Provide technical support and troubleshooting , ensuring minimal disruption to business operations. Configure Foundation Data, ITSM modules, and CMDB reconciliation jobs . Maintain detailed documentation , including design specifications, testing plans, and user guides . Collaborate with business analysts, project managers, and stakeholders to gather requirements and deliver solutions. Provide training and support to end-users and IT teams on BMC Helix functionalities. Stay updated with BMC Helix enhancements and recommend improvements for better performance. Develop reports, dashboards, and analytics solutions for ITSM monitoring. Ensure compliance with SLAs and engage with BMC support to resolve escalated issues. Required Skills & Experience 6+ years of hands-on experience in BMC Helix ITSM, CMDB, Digital Workplace Advanced, and iPaaS integrations . Strong knowledge of customization, API integrations, and workflow automation in BMC Helix/Remedy . Experience in Remedy Single Sign-On, Mid-tier, Smart IT, and Helix Dashboard . Hands-on expertise in configuration management , including CMDB reconciliation, datasets, attributes, and notifications . Ability to develop reports, dashboards, and automation scripts for ITSM monitoring. Strong problem-solving skills with experience in troubleshooting and debugging BMC Helix issues . Good understanding of enterprise ITSM processes and service management best practices . Experience with HTML-based notification customization and UI enhancements.

About the Role We re looking for a high-performance, experienced engineer to be a part of a team of Site Reliability Engineers. You will be working closely with engineering teams, product managers, as well as support and sales engineers to build the future of the Fivetran Data Platform Reliability. As a member of the Site Reliability Engineering team, you will take ownership over the overall performance and reliability of Fivetran s infrastructure, the robustness of the deployment pipeline, as well as timely and effective incident response and resolution. You will take responsibility for the growth and stability of Fivetran s infrastructure, and be a key player driving effective incident response and overall issue avoidance. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You ll Use Cloud Service Providers(CSPs): AWS, Azure Google Cloud Kubernetes: Managed Kubernetes services (EKS, AKS and GKE) Continuous Integration tools: github actions, Buildkite Continuous Delivery: ArgoCd Databases: Postgres and all the major Databases Languages: Go, Java Scripts: Typescript, Python, Shell IaC: Terraform and Pulumi RESTful API: FastAPI Cloud networking: reverse ssh tunnels, privatelinks in Azure and AWS and Private service connect in GCP & VPN tunnels. What You ll Do Responsible for ongoing reliability and robustness of Fivetran s production infrastructure by monitoring availability, capacity, and throughput. Evolve systems by adding reliability into our product roadmap Coordinate the re-prioritize or fix critical bugs for support or sales requirements as needed Make recommendations to production infrastructure by interfacing with engineering to ensure 100% availability Ensure scalable artifacts deployment to all environments by automation scripts Constantly monitor infrastructure vulnerabilities and remedy them by working with the security team Skills We re Looking For 2.5 years of experience working with SaaS products at scale Working knowledge of Kubernetes Knowledge of Cloud Platforms and related tooling: AWS, Azure, GCP, Terraform, Ansible, Buildkite, Pulumi, Ansible and ArgoCD Experience in Python/Shell scripting. Bonus if you have Java, Go etc Experience with Linux operating systems internals and administration Experience with cloud networking like VPNs, Privatelinks and Private Service connect (gcp)

Description Job Title: Level 1 Service Desk Agent Department : IT Service Desk Location : Pune, India or Monterrey, Mexico Reports To : Service Desk Lead or Manager Job Summary : A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service while diagnosing and resolving basic service requests or technical issues. The primary objective is to interact with the users to ensure that IT-related requests are categorized properly, and incidents are addressed promptly and efficiently, minimizing downtime and disruption for end-users. Key Responsibilities: Ticket Management: Create, log, and manage support tickets in the IT service management system. Prioritize and categorize tickets based on urgency and impact, ensuring a systematic approach to incident management. Follow up on open tickets and escalate as necessary to Level 2 or Level 3 support teams. User Support: Provide first-level technical support to end-users via phone, email, or chat. Respond to user inquiries and troubleshoot technical issues related to hardware, software, and network connectivity. Ensure a high level of customer satisfaction through effective communication and problem resolution. Basic Technical Troubleshooting: Assist users in resolving common hardware and software issues such as password resets, printer problems, and application errors. Walk users through basic diagnostic procedures and guide them to resolve straightforward technical problems. Documentation: Maintain accurate and detailed records of incidents, service requests, and resolutions. Contribute to the creation and updating of knowledge base articles for common issues and solutions. User Training and Education: Educate end-users on basic IT best practices, such as data security and password management. Provide guidance and assistance with common software applications. Communication: Keep users informed of the status and progress of their support requests. Collaborate with colleagues and support teams to ensure a coordinated response to incidents. Adherence to Service Level Agreements (SLAs): Ensure that support requests are resolved within established SLA timelines. Communicate proactively with users if SLAs cannot be met, providing an estimated resolution time. Continuous Improvement: Actively participate in training and development opportunities to enhance technical skills and knowledge. Provide feedback and suggestions for process improvements to enhance the efficiency of the service desk. Qualifications: High school diploma or equivalent; technical certification or IT-related degree is a plus. Strong customer service and interpersonal skills. Basic understanding of IT hardware, software, and networking concepts. Familiarity with common operating systems (e.g., Windows, macOS) and Microsoft Office applications. Excellent problem-solving and troubleshooting abilities. Effective communication skills, both written and verbal. Ability to work well under pressure and handle multiple support requests simultaneously. Preferred Skills: Knowledge of IT service management (ITSM) tools, such as ServiceNow, Remedy or ManageEngine. Experience in a service desk or help desk environment. IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician). Working Conditions: This is typically an office-based role, but remote work options may be available. The position may require rotational on-call duties and flexibility in working hours, including evenings and weekends. A Level 1 Service Desk Agent plays a crucial role in ensuring the smooth operation of an organizations IT systems by addressing user issues promptly and professionally. This position provides a valuable entry point for individuals seeking to build a career in IT support and help desk services.

BMC is looking for a Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written)

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311

Arcadis Development teams within our Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug - they make a significant impact on the design and development of state-of-the-art projects. We are looking for a DevOps Engineer to join our growing and dynamic product team. Responsibilities: Proficiency in working with a variety of operating systems including Windows, Linux, Hyper-V, VMWare, and Unix. Configuration and maintenance of secure infrastructure, including address translations, port security for firewalls, and ensuring compliance with security standards. Installation, configuration, management, and maintenance of network devices and appliances. Collaboration on defining security requirements and conducting tests to identify weaknesses. Creating disaster recovery plans and monitoring network backups. Building, securing, and maintaining on-premises and cloud infrastructures. Ensuring availability, performance, security, and scalability of production systems. Troubleshooting system issues causing downtime or performance degradation with expertise in Agile software development methodologies. Implementing CI/CD pipelines, automating configuration management, and using Ansible playbooks. Enforcing DevOps practices in collaboration with software developers. Automating alerts for system availability and performance monitoring. Enhancing development and release processes through automation. Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Leading the automation effort and maintaining servers to the latest security standards. Understanding source code security vulnerabilities and maintaining infrastructure code bases using Puppet. Building deployment and testing pipelines using Jenkins, CloudFormation, and Puppet for automated provisioning of cloud infrastructure. Supporting and improving Docker-based development practices. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practices. 1+ year of hands-on experience in DevOps in Linux based systems Familiarity and/or experience with network technologies (Cisco, Juniper, HPE, etc.), Cloud technologies (VMware, Openstack, Azure, GCP, AWS), CI-CD tools (Jenkins, Ansible, Github, etc.), Linux user administration. Good understanding of code versioning tools like Git, strong knowledge of containerization using Docker. Developing and managing infrastructure as code using Ansible and docker-compose, experience in implementing CI/CD pipelines using Jenkins. Knowledge of AWS services like EC2, EBS, VPC (Virtual Private Cloud), ELB, SES, Elastic IP and Route53 Knowledge of setting up HTTPS certificates and SSL tunnels Experience in setup of application and infrastructure monitoring tools like Prometheus, Grafana, CAdvisor, Node Exporter, and Sentry. Experience of working with log analysis and monitoring tools in a distributed application scenario, independent analysis of problems and implementation of solutions. Experience in setting up high availability in databases like Postgres, Elasticsearch, managing on-premises infrastructure software like Xen Server. Experience of Change Management and Release Management in Agile methodology, DNS Management. Understanding of web-related terminologies and software such as web applications, webrelated protocols, service-oriented architectures, and web services. Routine security scanning for malicious software and suspicious network activity, along with protocol analysis to identify and remedy network performance issues. Experience in orchestration technologies such as Docker Swarm/Kubernetes, scripting experience with Bash Scripting and Python is desirable. Experience in managing BI Applications like Tableau, conducting load testing of applications using JMeter is desirable

Help Desk Support - Night shift Job Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills Experience:Level 2 Requirements: 3-5 years of experience in IT support, helpdesk, or service desk roles. Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools. Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.). Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.). Experience with Citrix, VPN, and cloud-based healthcare solutions. Strong troubleshooting skills and ability to handle escalations.

We are seeking a confident, collaborative, and solutions focused Manager, Labor Rights to support the execution of Novartis global labor rights program, with a focus on India and the broader Asia Pacific Middle East and Africa (APMA) region. This role will support labor rights and raw material certification risk assessments due diligence for external partners; drive mitigation efforts and contribute to the development of the Labor Rights (LR 2.0) program. The role will also support in meeting our corporate responsibility under Corporate Sustainability Due Diligence Directive (CSDDD), particularly focused on supply chain risks beyond primary Tier 1 partners. This is an execution-focused position, requiring strong project management, stakeholder engagement, and hands-on experience in operationalizing labor rights standards in Novartis value chain. About the Role Key Responsibilities Lead risk assessments due diligence on labor rights and raw material certification for all in-scope external partners, including creating, tracking and closing mitigation actions/corrective action plans (CAPAs), in line with Novartis global labor rights risk management protocols and international human rights standards. Deliver capability-building programs for external partners using a maturity model framework. Provide targeted training and guidance to internal stakeholders viz. Procurement, Business Owners, Legal and other relevant functions to embed labor rights due diligence into business processes. Support the deployment of risk tools (eg, worker voice, grievance mechanisms) to enhance labor rights risk assessments remediation. Investigate and resolve relevant SpeakUp cases related to external partners. Track and report relevant program KPIs and maintain labor rights data for reporting and continuous improvement. Support implementation of labor rights-related projects and activities identified through CSDDD gap analysis, especially in the APMA region. Contribute to relevant CSDDD workstreams especially Assessments, Risk Mitigation, Remedy, and Stakeholder Engagement. Actively support the broader Human Rights team strategy and cross-functional projects. Qualifications Experience Degree or equivalent experience in law, human rights, supply chain management, international relations, international development, or related fields. Experience in labor rights risk management, including hands-on engagement with external partners on labor rights compliance with international labor standards. Familiarity with international labor standards (eg, ILO Core Conventions, UNGPs, OECD Guidelines) and CSDDD. Strong analytical skills to translate data into clear, actionable insights. Fluency in English; additional languages relevant to the APMA region are a plus. Key Attributes Strategic Analytical: Comfortable interpreting risk data and identifying trends to inform decisions. Collaborative: Builds strong partnerships across internal stakeholders and external partners. Agile and proactive : Responds quickly to evolving priorities, anticipates issues, and drives practical solutions. Effective Communicator: Clear, persuasive, and audience appropriate. Results-Oriented: Owns deliverables end-to-end and thrives in a fast-paced environment. Structured: Manages multiple workstreams with clarity and discipline. Commitment to a people-first, risk-based approach that prioritizes worker we'll-being

Expertise in the respective business domain and SAP FICO in SAP ECC. Should have expertise in Banking payments, DMEE, batch job processing, GL, AP, AR and Asset Accounting. Should have good understanding on CO master, cost element accounting, cost center accounting, profit center accounting, COPA and product costing. Should have working experience in IDOCs, PI, PS, WBS, partner profiles, remittance advices and integrations. Should have experience in understanding and customizing for Z reports and Z programs. Should have adequate knowledge on the integration aspects and configuration dependencies with MM, PS, PI, PP SD. Should be able to prepare documents such as SDS, high level design document functional specifications based on the requirements. Should be able to prepare Test scenarios, test scripts and end user training materials for a business process. Should have experience in Incident Change Management tools like SAP Solution Manager, ServiceNow, Remedy. Should have worked on integration of 3rd party systems like Bottom line, work day, concur, Coupa, Juno and Veeva. Should have been involved in new developments as per business requirement which includes configuration changes and workbench changes (design changes) Should have work experience on month end closing, year end closing and reconciliation.

Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures Ensure all maintenance is performed to a high standard and as per manufacturer s recommendations Prepare specifications and evaluate tenders Supervise daily operational activities of all assigned vessels Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels related to technical Drives all technical related mobilization activities, refits, dry-docking major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals Regulatory/Legislative Statutory Compliance 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels. Financial Management Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance) Support reporting manager to plan Operating Budget for all vessels under charge. Responsible for planning and execution of all dry-docking activities within the allotted budget limits *subject to change based on company policy. Quality Continuous Improvement Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Quality team Establish clear expected levels of performance from crew and work with manager on updating the SOP s. Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Health, Safety and Environment Compliance Responsible for creating and sustaining a positive safety culture on-board all vessels under charge Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit Ensures a safe compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits People and Leadership Management Articulates clear and specific goals for employees on board vessels under charge Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reports to drive learning and self-improvement Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers .

FLEET Management Limited Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Incident Vetting Management : Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels. To carry out Incident investigation, root cause analysis and recommend corrective actions which can be translated into workable solutions and writing reports for Dry Bulk Vessels (Cat A, B and C, only). To carry out efficiency analysis of recommended long term corrective actions to determine trends in incident occurrences. To engage with external Dry Bulk Stakeholders such as BHP, Rio Tinto, FMG, Terminals and RightShip etc., for queries on adverse feedback or incident investigations or closure submissions for inspections carried out by such stakeholders. To liaise with RightShip inspections team and technical teams for Inspection bookings. To maintain records on PARIS for all incident related data for Dry Bulk vessels (Cat A, B and C, only) globally onboard company vessels. To maintain records on PARIS for all Dry Vetting related data globally, such as RightShip inspections, and closures. To assist with the preparation of circulars / bulletins / safety alerts related to Global Dry Vetting and Incident Investigation cell. To attend vessels, if needed, for the purpose of carrying out incident investigations from time to time. To assist in Office audits / BMSA preparations within the scope of Global Dry Vetting Incident investigation cell. To carry out shipboard and shore-based training in matters pertaining to Global Dry Bulk Vetting and Incident investigations. To carry out any other tasks that may be assigned from time to time, in order to support the Global Dry Vetting Incident Investigation department. To develop, maintain and implement Global Dry Vetting and Investigation cell content. Regulatory/Legislative Statutory Compliance : 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations Financial Management : Work closely with DGM Global Dry Vetting and Incident Investigation, Technical staff, purchasing and finance controllers to ensure that vessel related expenses for the Global Dry Vetting department is within the agreed variables/targets Quality Continuous Improvement Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting Incident Investigation team. Quality Continuous Improvement : Demonstrates a complete understanding of the Safety QMS policies procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness Scan the environment and recommend improvement in processes to enhance productivity and efficiency in the system Drive implementation of approved Continuous Improvement projects in collaboration with the Global Dry Vetting Incident Investigation team. Health, Safety and Environment Compliance : Responsible for creating and sustaining a positive safety culture on-board all vessels under engagement. Ensures a safe compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health safety policies and practices of the organisation Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role Owns and responsible for delivery of training to off-shore employees during site or vessel visits within the purview of Global Dry Vetting and Incident investigation cell. People and Leadership Management Articulates clear and specific goals for employees on board vessels under engagement. Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion Responsible for continuous performance discussions with direct reporting Manager to drive learning and self-improvement Manage and maintain the talent pool, when entrusted, by engaging top performers and taking definitive action on bottom performers. .

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Incident Management Analyst1 Key Responsibilities Own and manage the end- to- end incident lifecycle , including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident ( P1/ P2) calls , engaging cross- functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis ( RCA) post- resolution and ensure timely closure of follow- up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs , KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews , including post- mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management , with a focus on Major Incident Management ( MIM) . Strong understanding of ITIL processes , especially Incident, Problem, and Change Management. Proven experience coordinating P1/ P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non- technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools ( e. g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/ v4 Foundation or Intermediate certification . Experience in managing incidents across cloud, network, application, and security platforms . Familiarity with monitoring and alerting tools ( e. g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on- call support during critical events. Ability to work in a fast- paced, global IT operations environment .