313 Remedy Jobs - Page 11

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Principal Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Collects and analyzes process, quality and/or financial data. Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, .html email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically more than 3 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Bachelors degree in journalism, mass communications and management are preferred. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Creates visual concepts (graphic designs) using computer software to communicate messaging that inspires, informs and/or captivates audience or viewer. Develops the overall layout and production design for internal and external communications such as banner ads, .html email pushes, ads, brochures and more. Principal Responsibilities: Works with internal groups and/or business partners to coordinate the design of new marketing/sales projects, discussing business objectives and requirements. Develops graphics, visual or audio images that identify a product or convey a message, while being mindful of brand guidelines. Presents ideas/concepts/final imagery to clients, and advises clients on strategies to reach particular audiences. Monitors and assesses effectiveness of design projects. Manages project details and develops daily activities to ensure the project is on-plan as defined. Keeps abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically more than 3 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Bachelors degree in journalism, mass communications and management are preferred. Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Principal Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Collects and analyzes process, quality and/or financial data. Initiates, develops and recommends business practices and procedures that focus on enhanced safety, increased productivity, reduced cost and improved decision-making. Other duties as assigned. Job Level Specifications: Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy. Work Experience: Typically less than 2 years with bachelors or equivalent. Education and Certification(s): Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: May be required to maintain certification in a quality management method, e.g., Lean or Six Sigma Position may require the ability to travel. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Manage &execute IT service delivery based on ITIL processes Handle incidents, service requests, &change management efficiently Maintain SLA compliance and escalate unresolved issues timely Collaborate with L1/L2 teams for troubleshooting, resolution Required Candidate profile Prepare reports and dashboards on incident trends and performance metrics Support continual service improvement initiatives Conduct root cause analysis and problem management Perks and benefits Perks and Benefits

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM Sterling B2B Integrator Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education:We are seeking a skilled and motivated Sterling File Gateway (SFG) / Sterling Integrator Specialist to join our integration support and operations team. The ideal candidate will bring strong experience in managing secure file transfers, working across mainframe and distributed environments, and supporting Connect Direct implementations. This role requires technical depth, hands-on troubleshooting, and the ability to collaborate effectively across various teams.Key Responsibilities:Manage and support Sterling File Gateway (SFG) and Sterling B2B Integrator environments.Configure and maintain Connect:Direct (C:D) across Mainframe and Distributed (Linux/AIX) platforms.Perform installation and configuration of Connect:Direct and Secure+, including key exchange and encryption policy setup.Monitor and troubleshoot file transfer issues, ensuring secure and timely delivery of business-critical files.Execute and support daily operational tasks including partner onboarding, certificate/key management, and flow setup.Utilize Linux and AIX command-line tools to perform configuration changes, system checks, and file system maintenance.Participate in incident and problem management processes, including root cause analysis and permanent resolution strategies.Collaborate with infrastructure, network, and application teams for end-to-end solution delivery and maintenance.Required Skills: 5+ years of experience working with Sterling File Gateway (SFG) and Sterling Integrator (SI).Proven experience working with Connect:Direct in Mainframe (z/OS) and Distributed (Linux/AIX) environments.Strong hands-on skills in Linux and AIX command-line administration.Experience in installing and configuring Connect:Direct and setting up Secure+ configurations.Understanding of file transfer protocols (SFTP, FTPS, HTTPS) and related security practices.Good communication and documentation skills to interface with internal teams and external partners.Preferred Qualifications:Exposure to monitoring tools and job scheduling systems such as ESP.Familiarity with ticketing tools like ServiceNow or Remedy. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze requirements and develop software solutions.- Design, develop, and test software applications to ensure optimal performance.- Troubleshoot and resolve technical issues in a timely manner.- Stay updated on industry trends and best practices to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management.- Strong understanding of ITIL framework and incident management processes.- Experience with incident tracking tools such as ServiceNow or Remedy.- Knowledge of IT service management principles and practices.- Hands-on experience in incident resolution and escalation procedures. Additional Information:- The candidate should have a minimum of 3 years of experience in Incident Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Design, develop, and implement BMC Remedy applications, including Incident Management, Change Management, Problem Management, Service Request Management, and Asset Management Customize and configure Remedy ITSM to meet business requirements specific to the Telecom domain Develop and modify Remedy AR System applications, forms, workflows, filters, escalations, and reports Integrate Remedy with third-party telecom systems (such as billing, provisioning, and CRM systems) Troubleshoot, test, and resolve issues related to Remedy applications Work with the telecom team to identify areas for process automation and improvement using BMC Remedy tools Collaborate with business analysts, project managers, and other developers to ensure proper implementation and timely delivery of Telecom-related features Ensure best practices are followed during the development and maintenance of Remedy applications Provide ongoing support and training for Remedy users, including creating user documentation and knowledge base articles Assist with system upgrades, patches, and version control of BMC Remedy applications Monitor and optimize Remedy performance and resolve issues proactively Stay updated on BMC Remedy releases, updates, and features, particularly those relevant to the Telecom sector Technology Skills Minimum 3-5 years of hands-on experience with BMC Remedy Development (AR System) Strong understanding of the BMC Remedy ITSM suite (Incident Management, Change Management, Problem Management, etc ) Experience with integrating Remedy with external systems (REST, SOAP, web services, etc ) Knowledge of the Telecom industry and associated business processes (e g , service provisioning, billing, network operations, etc ) Proficiency in Remedy development tools (AR System, Developer Studio, Workflow, etc ) Strong scripting skills (e g , Remedy scripting, JavaScript, SQL) Knowledge of ITIL best practices and experience applying them within Remedy Excellent problem-solving, troubleshooting, and debugging skills Strong communication skills, both written and verbal, with the ability to collaborate across teams Experience in agile methodologies is a plus Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 3-6 years of experience in BMC Remedy, with a focus on AR & BMC Helix Remedy version upgrade experience Familiarity with cloud-based telecom platforms and solutions Knowledge of network management systems and telecom-specific service automation Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience3-6 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

"Teamcenter Support Your contribution: You support our customers in all technical and application specific support cases within the Siemens Teamcenter and Autodesk Inventor eco-system - be it via E-Mail or by phone ErrorsNo issue for you: you have the solution ready. Independent troubleshooting, root cause analysis in coordination with the Bosch Corporate IT and the functional IT department of the business unit (BMG/BDO) are your daily work Ticket to success: You work hand in hand with other departments and the Bosch Corporate IT to successfully process and close tickets customer-oriented Cooperation: your close contact with world-wide distributed key-users for Siemens Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within the given SLAs You like updatesYou support Siemens Teamcenter platform version changes with your contributions in updating the training material in close coordination with Department. Failures you wanna avoidDuring Siemens Teamcenter platform changes executing and documenting functional tests are a key factor to success - a phase where you Teamcenter know-how and structural work is requested Your skills: at least 5 years experience in using or administrating Siemens Teamcenter Product Lifecycle Management (PLM) 5-10 years experience in using Autodesk Inventor 5-10 years experience in IT Support based on an IT Service Management System - ideally BMG Remedy at least 5 years experience in ITIL-based incident and problem management Reliable, team- and customer oriented and structured way of working Communication skills Fluent English (C-level) Ideally good German language ability (A-level) Soft Skills Quality oriented - stable IT operations as key factor for business, follow defined quality process Solution oriented - coordinate global requirements and strive for lean solutions Team oriented - collaborate in ww network of IT and Business experts Target oriented - efficient working style and people management - hands-on mentality Customer oriented - supportive and collaborative to business users and provide training on topics

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Lead the management of IT production systems and services, ensuring client satisfaction and risk management. Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM WebSphere MQ. Good To Have Skills:Experience with other middleware technologies. Strong understanding of IT production systems and services. Experience with IT service management tools such as ServiceNow or Remedy. Solid grasp of IT operations processes and procedures. Additional Information: The candidate should have a minimum of 7.5 years of experience in IT operations. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications NA

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows. Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline.

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelors degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Role Advanced Data Analyst Domain Global Finance Center- ISC Direct Reports (Y/N) N Key Responsibilities Critical activities of the job Business analytics and Process Improvement Define, develop, deliver, and maintain efficient and insightful global standard-based reporting and analytics for supply chain process Partner with Functional team in identifying and delivering process improvement opportunities. Challenge Status quo and bring in new analytics for process simplification and standardization Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Manage senior stakeholder relationships across Finance and Tech to align purpose, teams, and technology Monthly MOS management with established standards Ability to deliver under pressure and escalation management Highly experienced SAP reporting subject matter experts and data mining / management reporting specialists to engage with business users & Hubs to: o Capture and prioritize business reporting and analysis requirements. o Identify and mobilize to eliminate reporting and analysis pain points, review metric definitions and propose relevant policy changes o drive adoption of global process reporting solutions & build capability and advocacy o sustain robust BAU delivery of standard based reporting Technical Competencies Highly skilled and experienced reporting designers and architects to: Engage with the business facing team to define and deliver automated, robust, efficient and creative reporting solutions to meet identified reporting needs Leverage available, scalable technologies to implement sustainable reporting and analysis solutions Efficiently capture reporting issues through Remedy/Service Now and engage across Operational and Tech functions to ensure timely and effective resolution. Competencies Specific knowledge, skills and experience needed to successfully undertake duties of the job Education and Certifications Technical Grad/Engineer, with certification in Tableau, Power platform-based applications MBA in finance will be an added advantage Required Experiences Min 7-10 years of exposure of developing and maintaining analytical dashboard for supply chain management Expertise in Alteryx, Power BI, Tableau, Python, and other power platform-based applications Experience in supply chain process Knowledge and Skills Strong facilitation, communication, and interpersonal skills, ability to influence senior leadership and decision-making using data. Experience of SAP/Oracle system, data mining, financial planning and reporting system. Experience in designing BI queries, Tableau development. Exposure to Alteryx/R/Python Monthly management of actuals reporting, forecasting and budgeting experience. Ability to work independently & manage multiple priorities. Completer / finisher with ability to investigate and recommend new ways of working / process improvements. Process orientated with excellent problem-solving skills. Behavioral Attributes (Honeywell behaviors or COO attributes) Innovate and create value for customers Embrace transformation Win together Build exceptional talent Drive accountability culture Be courageous

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Take initiative to generate demand and sell products in identified projects by convincing the project owner s/influencers about our systems/products. - Appoint enough no of project dealers and ensure development of enough no of trained applicators attached to these project dealers. - To design and implement GCCT strategy and Major Initiatives for ensuring achievement of Sales and Margin Objectives - Planning, implementing and reviewing the Sales & Distribution Strategy - Achieve growth and hit sales targets by successfully managing the Customer - Design and implement a strategic business plan that expands company s customer base and ensure its strong presence - Identify emerging markets and market shifts while being fully aware of new products and competition status Sales Objectives Drive identified Initiatives in the assigned area to achieve the overall sales objectives Identify& effectively implement Major and Key initiatives in the areas of Market Development, Distribution expansion& Sales Operation Identify the critical/burning issues of the assigned area affecting sales & take remedial action/ escalate wherever needed Continuously identify gaps in the regular working of sales support staff and remedy the situation without allowing it to damage the business Support the Concrete Admixture, CPR & Injection business driven nationally from HO Work closely with the Channel partners to jointly secure business. Identify and work with the Marketing Team & Product Managers to develop Authorized applicators in the Zone. BE/B.Tech /Diploma Civil, BSC/ MSC Chemistry. Experience: 8-10 yrs #LI-DNI Come and share your courage to shine with us!

Full-time We are looking for a skilled Remedy Helix Developer with 6+ years of experience in BMC Helix ITSM, CMDB, and Digital Workplace Advanced . The ideal candidate will have hands-on expertise in customizing, integrating, and supporting BMC Helix solutions , working on system enhancements, API integrations, and issue resolution. Key Responsibilities Develop and integrate BMC Helix/Remedy solutions with enterprise systems and third-party applications . Customize BMC Helix modules, workflows, and user interfaces to meet business needs. Provide technical support and troubleshooting , ensuring minimal disruption to business operations. Configure Foundation Data, ITSM modules, and CMDB reconciliation jobs . Maintain detailed documentation , including design specifications, testing plans, and user guides . Collaborate with business analysts, project managers, and stakeholders to gather requirements and deliver solutions. Provide training and support to end-users and IT teams on BMC Helix functionalities. Stay updated with BMC Helix enhancements and recommend improvements for better performance. Develop reports, dashboards, and analytics solutions for ITSM monitoring. Ensure compliance with SLAs and engage with BMC support to resolve escalated issues. Required Skills & Experience 6+ years of hands-on experience in BMC Helix ITSM, CMDB, Digital Workplace Advanced, and iPaaS integrations . Strong knowledge of customization, API integrations, and workflow automation in BMC Helix/Remedy . Experience in Remedy Single Sign-On, Mid-tier, Smart IT, and Helix Dashboard . Hands-on expertise in configuration management , including CMDB reconciliation, datasets, attributes, and notifications . Ability to develop reports, dashboards, and automation scripts for ITSM monitoring. Strong problem-solving skills with experience in troubleshooting and debugging BMC Helix issues . Good understanding of enterprise ITSM processes and service management best practices . Experience with HTML-based notification customization and UI enhancements.

About the Role We re looking for a high-performance, experienced engineer to be a part of a team of Site Reliability Engineers. You will be working closely with engineering teams, product managers, as well as support and sales engineers to build the future of the Fivetran Data Platform Reliability. As a member of the Site Reliability Engineering team, you will take ownership over the overall performance and reliability of Fivetran s infrastructure, the robustness of the deployment pipeline, as well as timely and effective incident response and resolution. You will take responsibility for the growth and stability of Fivetran s infrastructure, and be a key player driving effective incident response and overall issue avoidance. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You ll Use Cloud Service Providers(CSPs): AWS, Azure Google Cloud Kubernetes: Managed Kubernetes services (EKS, AKS and GKE) Continuous Integration tools: github actions, Buildkite Continuous Delivery: ArgoCd Databases: Postgres and all the major Databases Languages: Go, Java Scripts: Typescript, Python, Shell IaC: Terraform and Pulumi RESTful API: FastAPI Cloud networking: reverse ssh tunnels, privatelinks in Azure and AWS and Private service connect in GCP & VPN tunnels. What You ll Do Responsible for ongoing reliability and robustness of Fivetran s production infrastructure by monitoring availability, capacity, and throughput. Evolve systems by adding reliability into our product roadmap Coordinate the re-prioritize or fix critical bugs for support or sales requirements as needed Make recommendations to production infrastructure by interfacing with engineering to ensure 100% availability Ensure scalable artifacts deployment to all environments by automation scripts Constantly monitor infrastructure vulnerabilities and remedy them by working with the security team Skills We re Looking For 2.5 years of experience working with SaaS products at scale Working knowledge of Kubernetes Knowledge of Cloud Platforms and related tooling: AWS, Azure, GCP, Terraform, Ansible, Buildkite, Pulumi, Ansible and ArgoCD Experience in Python/Shell scripting. Bonus if you have Java, Go etc Experience with Linux operating systems internals and administration Experience with cloud networking like VPNs, Privatelinks and Private Service connect (gcp)

Description Job Title: Level 1 Service Desk Agent Department : IT Service Desk Location : Pune, India or Monterrey, Mexico Reports To : Service Desk Lead or Manager Job Summary : A Level 1 Service Desk Agent is the first point of contact for users seeking any assistance and support within an organization. This role involves providing excellent customer service while diagnosing and resolving basic service requests or technical issues. The primary objective is to interact with the users to ensure that IT-related requests are categorized properly, and incidents are addressed promptly and efficiently, minimizing downtime and disruption for end-users. Key Responsibilities: Ticket Management: Create, log, and manage support tickets in the IT service management system. Prioritize and categorize tickets based on urgency and impact, ensuring a systematic approach to incident management. Follow up on open tickets and escalate as necessary to Level 2 or Level 3 support teams. User Support: Provide first-level technical support to end-users via phone, email, or chat. Respond to user inquiries and troubleshoot technical issues related to hardware, software, and network connectivity. Ensure a high level of customer satisfaction through effective communication and problem resolution. Basic Technical Troubleshooting: Assist users in resolving common hardware and software issues such as password resets, printer problems, and application errors. Walk users through basic diagnostic procedures and guide them to resolve straightforward technical problems. Documentation: Maintain accurate and detailed records of incidents, service requests, and resolutions. Contribute to the creation and updating of knowledge base articles for common issues and solutions. User Training and Education: Educate end-users on basic IT best practices, such as data security and password management. Provide guidance and assistance with common software applications. Communication: Keep users informed of the status and progress of their support requests. Collaborate with colleagues and support teams to ensure a coordinated response to incidents. Adherence to Service Level Agreements (SLAs): Ensure that support requests are resolved within established SLA timelines. Communicate proactively with users if SLAs cannot be met, providing an estimated resolution time. Continuous Improvement: Actively participate in training and development opportunities to enhance technical skills and knowledge. Provide feedback and suggestions for process improvements to enhance the efficiency of the service desk. Qualifications: High school diploma or equivalent; technical certification or IT-related degree is a plus. Strong customer service and interpersonal skills. Basic understanding of IT hardware, software, and networking concepts. Familiarity with common operating systems (e.g., Windows, macOS) and Microsoft Office applications. Excellent problem-solving and troubleshooting abilities. Effective communication skills, both written and verbal. Ability to work well under pressure and handle multiple support requests simultaneously. Preferred Skills: Knowledge of IT service management (ITSM) tools, such as ServiceNow, Remedy or ManageEngine. Experience in a service desk or help desk environment. IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician). Working Conditions: This is typically an office-based role, but remote work options may be available. The position may require rotational on-call duties and flexibility in working hours, including evenings and weekends. A Level 1 Service Desk Agent plays a crucial role in ensuring the smooth operation of an organizations IT systems by addressing user issues promptly and professionally. This position provides a valuable entry point for individuals seeking to build a career in IT support and help desk services.

BMC is looking for a Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written)

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311

Arcadis Development teams within our Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug - they make a significant impact on the design and development of state-of-the-art projects. We are looking for a DevOps Engineer to join our growing and dynamic product team. Responsibilities: Proficiency in working with a variety of operating systems including Windows, Linux, Hyper-V, VMWare, and Unix. Configuration and maintenance of secure infrastructure, including address translations, port security for firewalls, and ensuring compliance with security standards. Installation, configuration, management, and maintenance of network devices and appliances. Collaboration on defining security requirements and conducting tests to identify weaknesses. Creating disaster recovery plans and monitoring network backups. Building, securing, and maintaining on-premises and cloud infrastructures. Ensuring availability, performance, security, and scalability of production systems. Troubleshooting system issues causing downtime or performance degradation with expertise in Agile software development methodologies. Implementing CI/CD pipelines, automating configuration management, and using Ansible playbooks. Enforcing DevOps practices in collaboration with software developers. Automating alerts for system availability and performance monitoring. Enhancing development and release processes through automation. Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Leading the automation effort and maintaining servers to the latest security standards. Understanding source code security vulnerabilities and maintaining infrastructure code bases using Puppet. Building deployment and testing pipelines using Jenkins, CloudFormation, and Puppet for automated provisioning of cloud infrastructure. Supporting and improving Docker-based development practices. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practices. 1+ year of hands-on experience in DevOps in Linux based systems Familiarity and/or experience with network technologies (Cisco, Juniper, HPE, etc.), Cloud technologies (VMware, Openstack, Azure, GCP, AWS), CI-CD tools (Jenkins, Ansible, Github, etc.), Linux user administration. Good understanding of code versioning tools like Git, strong knowledge of containerization using Docker. Developing and managing infrastructure as code using Ansible and docker-compose, experience in implementing CI/CD pipelines using Jenkins. Knowledge of AWS services like EC2, EBS, VPC (Virtual Private Cloud), ELB, SES, Elastic IP and Route53 Knowledge of setting up HTTPS certificates and SSL tunnels Experience in setup of application and infrastructure monitoring tools like Prometheus, Grafana, CAdvisor, Node Exporter, and Sentry. Experience of working with log analysis and monitoring tools in a distributed application scenario, independent analysis of problems and implementation of solutions. Experience in setting up high availability in databases like Postgres, Elasticsearch, managing on-premises infrastructure software like Xen Server. Experience of Change Management and Release Management in Agile methodology, DNS Management. Understanding of web-related terminologies and software such as web applications, webrelated protocols, service-oriented architectures, and web services. Routine security scanning for malicious software and suspicious network activity, along with protocol analysis to identify and remedy network performance issues. Experience in orchestration technologies such as Docker Swarm/Kubernetes, scripting experience with Bash Scripting and Python is desirable. Experience in managing BI Applications like Tableau, conducting load testing of applications using JMeter is desirable