320 Remedy Jobs - Page 13

IT Application Support Ananlyst - Analytics - 6+ Years - Mumbai/Bengaluru We are looking for an experienced IT Application Support Analyst with a background in analytics to join our team. If you are passionate about data and technology and have a keen eye for problem-solving, this opportunity is for you. Location : Mumbai/Bengaluru Your Future Employer : You will join a leading organization in the analytics domain, committed to fostering a diverse and inclusive workplace. Responsibilities Provide support for various IT applications with a focus on analytics Troubleshoot and resolve technical issues to ensure optimal performance Collaborate with cross-functional teams to identify and implement solutions Contribute to the enhancement and optimization of existing applications Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 6+ years of experience in IT application support with a focus on analytics Proficiency in troubleshooting and resolving technical issues Strong understanding of data analytics principles and tools Excellent communication and interpersonal skills What's in it for you Opportunity to work in a dynamic and collaborative environment Competitive compensation package Professional development and growth opportunities Reach us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at rohit.kumar@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile keywords IT Application Support, Analytics, Troubleshooting, Data Analytics, Information Technology, Communication Skills

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Employee Record mgnt-Core Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc. Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors) and assist in identifying gaps and matching automation opportunities Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live Provide input to the creation of a Global Quality Framework with quantified measurement criteria's in alignment with client/contractual needs Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation Own and manage all process escalations, while working with Global Service delivery teams What are we looking for? Hands on experience with HRIS cloud-based technologies like Workday, SuccessFactors and Ticketing tools like ServiceNow, WQM, Remedy etc Workday or SuccessFactors certification preferred Cross industry exposure on HR transformation projects Exposure to Lean, Six Sigma and Operational Excellence practices Preferred Global HR certification (like SHRM, APA)People Management: Individual Contributor Role working with senior internal/external stakeholders, but may have a small team of junior PME's reporting into themCore Competencies: Change Management, leadership, coaching and Influencing skills Very strong oral & written communication and Senior stakeholder management skills Ability to work and deliver under compressed timelines Excellent analytical and problem-solving skills and ability to handle difficult client interactions Excellent MS Office Skills (Power point, excel, Visio) Global exposure know-how of different cultures Travel readiness and flexibility to work in different time zones Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to identify and understand business requirements. Troubleshoot and resolve technical issues related to ServiceNow IT Service Management. Perform system configuration and customization to meet client needs. Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in ServiceNow. Experience in system configuration and customization using ServiceNow platform. Good To Have Skills:Experience with IT service management tools such as JIRA or Remedy. Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of IT service management principles and practices. Experience with ticketing tools such as ServiceNow or Remedy. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Pune office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize exceptional communication skills to maintain ongoing client relationships. Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of Cloud Technologies, Experience with ITIL Framework Strong understanding of IT operations, including incident management, problem management, and change management. Experience with ticketing systems such as ServiceNow or Remedy. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelor Degree

About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we'deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. we're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial we'll-being. The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security technology function is responsible of development and maintenance of security products across Bank of America. Team works on various security products and also develops in-house products. Job Description* This role is a servant leader, who is responsible for optimizing the flow of epics/features and the value delivered by a smaller Agile Release Train (ART). Key responsibilities include coordinating and facilitating the ART ceremonies, managing dependencies across teams in the ART, and providing visibility into the health of epic/feature delivery and the overall program increment. This role ensures impediments to epic/feature delivery are resolved quickly and protects the teams from outside disruptions to delivery. Promotes and coaches the Agile mindset and principles, empowering individual teams to become self-managing and fulfill their cross-functional potential. Responsibilities* Guide and coach the teams on the Agile Release Train on Scrum practices and develop their understanding of Agile principles. Define, schedule, and coordinate Release trains. Coordinate and facilitate ART ceremonies (for example, Backlog Refinement, Program Increment (PI) Planning, ART Sync or PO Sync, Scrum of Scrums), System Demos, and Retrospective. In collaboration with the Product Manager, ensure the program has a healthy product/program backlog. Ensure that Releases follow Enterprise change policies and guidelines. Facilitate dependency management/risk management/impediment removal for the ART. Promote/facilitate communication and collaboration within the ART to support value delivery and PI commitments. Responsible for providing status updates and reporting pertaining to ART plans / delivery / timelines / impediments to stakeholders and leadership. Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered by the ART. Measure ART delivery, maturity, and performance and review the metrics with the ART to identify improvement opportunities. Capture data to help determine/track product funding and resource acquisition needs. Requirements* Education* bachelors degree in computer science, or related technical discipline Certifications If Any : NA Experience Range* Minimum 10 years of strong Scrum Master or Release Train Engineer experience Foundational skills* Strong professional experience with Scaled Agile, preferably as a Scrum Master or Release Train Engineer. Familiarity with Atlassian Jira and Confluence as we'lls as ITSM platforms such as Service Now or Remedy. Incident or Problem management and change management systems experience (ITMS/Remedy) Exceptional verbal, written, and visual communication skills. Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately. Strong understanding of and experience with change management concepts and standard practices. Ability to participate in occasional weekend and after hour change activity. Desired skills Knowledge of software development lifecycle; preferably with Agile, Kanban/Scrum Experience with cyber security related workflows / solutions / implementation. Work Timings* 11.30 AM to 8.30 PM Job Location* Chennai/ Hyderabad

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Role: Master Data Team Lead (Projects) Reporting to Global MDM Manager Technical Competencies: Should have hands on experience on Master data creation and maintenance (Material / Vendor / Pricing / Customer / PIRs / Source List/BOM data etc) Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, LTMC, BODS, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-MDG, Ariba , SFDC, MW (Informatica etc) or additional ERP platforms, IT tools and technologies is desirable Experience in Data Management Processes (Data Profiling & Cleansing, Workflows, Data Quality, Governance Process, relationships & dependencies with IT teams etc.), or functional knowledge in SAP MM/PP or OTC modules will be an added advantage Should have prior experience of handling a team. Primary Responsibilities/ Role Expectations: As an MDM Team Lead, the role would involve: Getting adept with MDM process and gaining knowledge by initially working on daily business requests for master data objects - creation / update / obsolete / reactivate. Responsible for holding key business stakeholder interactions for feedback, business requirements and to maintain data governance and data quality. Testing master data creations/updates across tools and interfaces Participation in key projects - S/4 HANA global implementation support as functional master data management expert Work with project team on definitions, design, build and implementation of in-scope technology solutions Support MDM 360/MDG Workflows design and deployment ensure integrity of the solution, user acceptance testing, end-user tools and documentation, training, and support Multiple stakeholder interaction and leading a team to meet the above deliverables Keep inhouse team engaged & updated on MDM projects (S4, MDG, MDM360 etc) & key activities (Data Quality etc) Getting the team and the allocated region ready for future additional tasks/requirements/projects as and when needed Responsible for maintaining data governance, data quality and for data cleansing activities Mentoring the team members on topics of expertise Strong ownership focus, drive to excel & deliver Flexibility to work in shifts. Other Skills & Experience: Professional experience of ~ 8 - 10 years Good communication skills, stakeholder alignment, experience of interaction with end clients/ international colleagues across geographies Ability to resolve conflicts, share, collaborate and work as a leader for the allocated team.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CO Management Accounting Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a seasoned SAP CO – Management Accounting Subject Matter Expert (SME) to join AMS (Application Management Services) team, supporting ongoing operations, enhancements, and continuous improvement of SAP CO solutions. This role demands strong functional expertise in management accounting and a deep understanding of business processes to ensure operational excellence in a steady-state SAP environment. Roles & Responsibilities: Serve as the go-to expert for SAP CO modules, including: Cost Center Accounting (CCA) Profit Center Accounting (PCA) Profitability Analysis (CO-PA) Product Costing (Standard, Actual, and Material Ledger) Manage incident resolution, service requests, in line with AMS SLAs. Provide functional analysis for recurring issues, perform root cause analysis, and develop permanent solutions. Work with Finance stakeholders to understand requirements, troubleshoot issues, and deliver improvements in management accounting processes. Support financial closing activities, including cost allocations, assessments, and settlements. Collaborate with cross-functional teams (SAP FI, MM, PP, SD, ABAP) to ensure effective resolution of integrated issues. Monitor SAP CO system performance and recommend opportunities for optimization or automation. Participate in governance meetings, providing updates on ticket status, service performance, and open issues. Professional & Technical Skills: 7-8+ years of hands-on experience in SAP CO, specifically in AMS support or steady-state projects. Strong functional expertise in: Cost and Profit Center Accounting Profitability Analysis (CO-PA) – both account-based and costing-based Product Costing and Material Ledger Experience in incident and change management tools (e.g., ServiceNow, Remedy, Solution Manager). Solid understanding of FI/CO integration and familiarity with other SAP modules. Prior experience supporting month-end / year-end closing activities. Experience with S/4HANA CO is a strong plus. Excellent communication, problem-solving, and client interaction skills. Additional Information: SAP CO certification (preferred). ITIL Foundation certification (optional but preferred). Ability to work independently and manage priorities in a support-intensive environment. Detail-oriented with strong analytical and documentation skills. Flexibility to support different time zones and participate in on-call rotations during peak periods Location:Any 15 years full time education is required. Qualification 15 years full time education

Job Description The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks. Key Responsibilities Tasks Manage and resolve incidents, including complex hardware, software, and network issues. Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems. Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts. User access administration Providing access to users as per the process defined Maintenance of Active Directory security groups for managing access permission on file shares Managing MS-Exchange email distribution lists Providing/Removing access to engineering tools Ticket handling through SMT (Remedy) or any ticketing tool & documentation System Administration: Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy. Perform advanced tasks such as system imaging, software deployment, and virtual machine management. Oversee backup and recovery procedures to ensure data integrity and availability. Implement and manage security measures, including antivirus, patch management, and encryption. Documentation and Reporting: Maintain thorough documentation of technical issues, resolutions, and procedures for future reference. Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement. Collaborate with Level 1 support and other IT teams to improve overall service delivery. Preferred -Relevant certifications such as MCP, ITIL concepts Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field preferred.

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Albeena 8667573371 for more info Thanks, Albeena 8667573371

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill

Job Title: Sr. Technical Representative, Global Service Desk-1 Job Description Change Management Analyst (ITIL) The Associate, Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platforms Location: IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town Language Requirements: Time Type: Full time

Req ID: 321802 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Lead Engineer to join our team in Pune, Maharashtra (IN-MH), India (IN). Roles & Responsibilities: Experience in developing at least 10+ Power Automate Desktop (PAD) flows Have an experience in SQL data queries with/without PAD flows Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) Experience in Supporting the Power Automate projects Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others Having an understanding/experience in Automation Anywhere bot development is preferred Support the Hyper care period after the go-live. Basic Qualifications: Bachelor’s degree in business or related field 4+ years of support experience on Microsoft Power apps Certifications on Microsoft Power Platform (Power Automate Desktop / Power Apps ) is a plus Preferences: Experience working with development teams preferred Ability is work in the shift models (afternoon / night shifts) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Database, Developer, Java, SQL, Technology

Req ID: 309456 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate-DSS -Desktop to join our team in Bangaloe, Karnataka (IN-KA), India (IN). Role Responsibilities Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Technology

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

Report to Manager Work mode - Regular(5 days office) Support engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electro-mechanical systems, experimental design circuitry or specialized test equipment. Applications may include analog, digital or video circuits, and logic systems. Work from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. Perform operational test and fault isolation on systems and equipment. Help determine methods or actions to remedy malfunctions. Help with the design, construction, test and check-out of test equipment. Use manufacturing, test, development or diagnostic equipment, including test programs oscilloscopes, signal generators and specialized test apparatus. Mandatory skills: 3+ years of experience in Lab Engineer 3+ years of experience in Environmental testing 3+ years of experience in EMC Testing Benefits: The ability to collaborate with, learn from colleagues in a complex, global organisation. We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities. Hybrid work-from-home and at a determined Rockwell Automation facility. Corporate Social Responsibility opportunities, Support from our 24/7 employee assistance program. Primary work location: Bangalore, India. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SK2

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)