Regional Operations Manager

As the successful candidate for this role, you will be responsible for overseeing the day-to-day operations across properties to ensure smooth and consistent service delivery while maintaining adherence to company standards. You will conduct regular audits and site inspections to monitor cleanliness, guest satisfaction, safety, and compliance with standard operating procedures. Additionally, you will promptly address guest feedback and complaints, taking corrective actions as necessary. Your role will involve developing, managing, and monitoring various budgets such as profit and loss, forecasts, par stock, food and beverage costs, utilities, and labor costs. You will be expected to identify cost-saving opportunities without compromising service quality, prepare financial reports for senior management, and implement revenue growth strategies. In this position, you will set regional targets for occupancy, average daily rate, guest satisfaction, and revenue, and track progress accordingly. You will also be responsible for developing and implementing business and yield management strategies by analyzing market trends to optimize pricing and positioning. Collaboration with the marketing team to create local promotions and partnerships will be essential. Moreover, you will supervise and mentor property-level Managers, conduct formal performance reviews, and create development plans. Planning and executing training programs to uphold high service standards and regulatory compliance will be part of your responsibilities, along with fostering a culture of high engagement and succession planning within the team. Building and managing relationships with owners, suppliers, travel agencies, and other stakeholders will be crucial. You will conduct vendor performance reviews, negotiate contracts, and ensure the procurement of quality products and services. Compliance with health, safety, security, and local regulations will also be a key aspect of your role, requiring regular safety audits, firewalks, and emergency preparedness drills. This role will involve frequent travel to properties to provide hands-on management and direct engagement with teams. The position is full-time and offers benefits such as cell phone reimbursement, health insurance, and a provident fund. The work location is in person.,