87 Regional Head Jobs

Dynamic Regional Head with 15+ years of preschool n childcare experience managing branches. Proven track record in team building, strategic planning, corporate tie-ups n setups, escalation handling, and driving operational excellence. Strong leadership and integrity. Apply only with experience letter and references from heads.Manage and provide strategic direction for a region of preschool and childcare centers. Oversee all aspects of branch operations, including curriculum implementation, staff development, and budget management. Build and lead high-performing teams, fostering a positive and collaborative work environment. Develop and implement strategic plans to achieve regional growth and enrollment goals. Secure and manage corporate partnerships and collaborations. Effectively handle escalations and ensure timely resolution of any issues. Drive continuous improvement and operational excellence across all branches. Uphold strong ethical standards and demonstrate impeccable integrity in all interactions.

Be responsible for profitability of the retail business of entire Region per targets allocated by the Bank from time to time Strategize & execute actions for balance sheet growth, retail acquisition & growth Lead a team of Cluster Heads & Managers Required Candidate profile Good experience in Retail Banking at a Leadership role Prefer candidates who have handled Regional level roles/ currently as a Cluster Head Age prefer upto 48 Good communication & interpersonal skills

We're Hiring | Cluster Head Corporate Salary | Leading Private Bank | Bangalore CTC: Up to 25 LPA for Male & 27LPA for Female Location: Bangalore Exciting opportunity to lead the Corporate Salary vertical with a top private sector bank! Key Responsibilities: Lead and manage a team of Area Managers, Relationship Managers , Sales Managers handling corporate salary accounts. Drive new corporate acquisition and manage end-to-end relationship with large corporates. Ensure revenue growth through salary account acquisition, cross-selling, and deepening strategies. Drive new corporate tie-ups and revenue growth Build strong corporate relationships Ensure team performance & compliance Who Should Apply: 812 years of banking / Telecom / Any industry B2B experience 23 years in a leadership role Strong network and proven track record in corporate engagement Interested? DM me or send your CV to selvi.sai@upgrad.com You can also connect via WhatsApp: [9361184170] #Hiring #BankingJobs #ClusterHead #CorporateSalary #BangaloreJobs #LeadershipRole #PrivateBank #JobAlert #BankingCareers

JOB SUMMARY - Drive Bharat Bank segment business in coordination with Axis Regional Head Bharat Bank & MAB Segments, formulating regional business strategies, leveraging and Implementing business directions along with Bharat Bank & MAB leadership in line with organizational objectives and driving sales through team of Relationship managers. Handling sales targets & taking sales initiatives to achieve business goals. Leveraging existing Max life team of Circle Heads, Cluster Managers and RA strength of MLI and influencing to win the mindshare across MLI regional leadership hierarchy JOB SUMMARY - Drive Bharat Bank segment business in coordination with Axis Regional Head Bharat Bank & MAB Segments, formulating regional business strategies, leveraging and Implementing business directions along with Bharat Bank & MAB leadership in line with organizational objectives and driving sales through team of Relationship managers. Handling sales targets & taking sales initiatives to achieve business goals. Leveraging existing Max life team of Circle Heads, Cluster Managers and RA strength of MLI and influencing to win the mindshare across MLI regional leadership hierarchy

Job Title: Consultant Liaisoning (Retired Police Officer) Location: Telangana & Karnataka (Travel-Based Role) Employment Type: Consultant / Contractual Reporting To: Head Legal & Compliance / Regional Head Operations Job Purpose: To effectively manage and resolve site-level civil, legal, and regulatory issues by liaising with local authorities, law enforcement, and stakeholders. The role aims to ensure 100% statutory and legal compliance and maintain a fraud-free operational environment in Telangana and Karnataka regions. Key Responsibilities: Liaisoning & Coordination: Act as the primary liaison with local police, government officials, municipal bodies, and legal authorities. Represent the organization during inspections, audits, and investigations by external agencies. Site Visit Oversight: Conduct need-based visits to sites in Telangana and Karnataka to ensure smooth execution of operations and address any civil or regulatory concerns. Investigate and resolve any site-level disturbances or non-compliance matters. Compliance Assurance: Ensure all activities across the sites are compliant with local laws, regulations, and corporate policies. Proactively flag any potential legal issues or regulatory lapses and coordinate corrective measures. Issue & Conflict Resolution: Handle and resolve local disputes, land-related issues, and community unrest effectively and lawfully. Mediate and negotiate with third parties to prevent escalation of conflicts. Fraud Prevention & Monitoring: Monitor and investigate any suspicious or fraudulent activity reported from the field. Collaborate with internal teams to establish a robust control environment across regions. Candidate Profile: Retired police officer from state or central services (preferably from the ranks of Inspector and above). Extensive network and rapport with local authorities in Telangana and Karnataka. Proven experience in handling land disputes, legal coordination, or similar liaisoning roles. Strong understanding of civil laws, regulatory processes, and compliance norms. Ability to travel frequently within the assigned regions. Key Skills & Competencies: Strong interpersonal and communication skills Conflict resolution and negotiation Situational leadership and presence of mind High integrity and ethical conduct Proficiency in local languages (Telugu, Kannada, and Hindi/English preferred)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us Job Title: Regional Head of IT Infrastructure - IMEA (India, Middle East & Africa) Location: India Department: IT Infrastructure & Operations Reports To: Global CTO Role Overview: We are seeking a dynamic and experienced Regional Head of IT Infrastructure to lead the strategic and operational delivery of IT infrastructure across the IMEA region. This role is critical in ensuring robust, scalable, and secure IT services that support business operations and growth. The ideal candidate will have experience driving operational excellence, and leading cross-functional IT teams in a matrixed environment, and setting up and managing Global Delivery Centers (GDCs), Key Responsibilities: Strategic Leadership: Define and execute the regional IT infrastructure strategy aligned with global IT goals. Drive innovation and continuous improvement in infrastructure services. Take an active part in the setup and operationalization of Global Delivery Centers across IMEA. Operational Delivery: Ensure high availability, performance, and security of IT infrastructure. Oversee the implementation and maintenance of LAN/WAN, rationalization of infrastructure, move to cloud, and network policies. Manage IT service delivery, including incident, problem, and change management when needed. Project Management: Lead regional IT infrastructure projects from initiation to completion. Monitor project milestones, budgets, and resource allocation. Ensure timely delivery of infrastructure upgrades and deployments. Vendor & Stakeholder Management: Manage relationships with hardware, software, and service vendors for the region. Collaborate with internal stakeholders across business units and geographies. Team Leadership: Build and lead a high-performing regional IT team. Provide mentorship, training, and career development opportunities. Compliance & Security: Ensure compliance with corporate IT policies and regulatory requirements. Implement and monitor IT security measures and risk mitigation strategies. Qualifications & Experience: Bachelor s or Master s degree in Computer Science, Information Technology, or related field. 15+ years of experience in IT infrastructure management, with at least 5 years in a regional leadership role. Experience in setting up and managing Global Delivery Centers a plus. Strong background in logistics, freight forwarding, or similar industries is preferred. Expertise in network infrastructure, IT security, and cloud technologies. Experience managing large-scale IT projects and cross-functional teams. Skills & Competencies: Strategic thinking with strong operational execution. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Effective communication and stakeholder engagement. Proactive, results-oriented, and customer-focused mindset. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. . We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition

Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition

Roles & Responsibilities: Revenue achievement against allotted Revenue Targets Monitor day to day productivity of Team Leaders and Advisors Maintaining regular relations with clients Ability to advise the clients from time to time based on the research advices Prior experience in Broking industry is must. Should have excellent networking skills in order to generate clients. Should have ability to drive Third Party Products. Should be able to drive activation, reactivation, turnover and revenue drives through E-margin and Derivatives. Adherence of compliance policy. Requirements: NISM-8 certification is desirable. Candidates with relevant experience in Equity Dealing & Leadership is desirable.

Be responsible for profitability of the retail business of entire Region per targets allocated by the Bank from time to time Strategize & execute actions for balance sheet growth, retail acquisition & growth Lead a team of Cluster Heads & Managers Required Candidate profile Good experience in Retail Banking at a Leadership role Prefer candidates who have handled Regional level roles/ currently as a Cluster Head Age prefer upto 48 Good communication & interpersonal skills

• Prepare detailed plans and achieve defined sales targets in the Annual Operating Plan (AOP) for IM in defined geography. • Define and cascade various targets to the TMs and below as per the AOP • To build a robust and profitable distribution network of IM’s, IC’s and Posp’s. • To build a Roadmap to plan, achieve his target and expand by achieving his Monthly, Quarterly, Half Yearly and Annual targets in various parameters like Manpower, NB premium, product mix, persistency, IM ,IC & Posp’s Hiring and Activisation, club up gradation etc and business quality. • To implement sales strategy and ensure productivity of the field force through strong monitoring mechanisms Sales Review • Periodically conduct reviews with own team to monitor progress on set objectives, track deviations and provide recommendations on course correction to ensure achievement on each parameters. • Monitor and review the MIS to track achievement against set KRAs and parameters. • Analyze patterns to detect potential frauds, involve risk team as required. Business Quality • To ensure compliance and business quality as per the guidelines of the organization • Manage multiple business levers cross to ensure desired quality and quantity of business Market Intelligence • Gather market and competitor intelligence on sales and growth to assess external impact on own vertical and direct counter-action planning to achieve defined objectives. • Know Your Market to devise strategies for deeper market penetration and improved market share by using our strength over Competition. Support & Service To ensure all support/service is rendered to the customer by coordinating with HO/Regional departments and maintain fair & good relationship with the customers. Responsible to implement new changes/process implementing by the organization to the team. Ensure customer complaints/grievance are addressed. Team Building • Hiring and retaining talents for working in Life Insurance business • Participate in selection process to identify the right talent for positions within the function Set objectives, conduct reviews and close appraisal processes for the team as per timelines • Ensure team members achieve their goal sheet and support them for career development. • Facilitating constant rewards & recognition for team members. • Ensure team members complete their training Mandays.

Drive infrastructure & facilities operations in strict adherence to the organizational policies and industry best practices, for Regional Office, Sales Offices and Plant locations across the region Promote a culture of continuous process improvement and innovation by exploring opportunities for enhancement of customer experience and automation Develop and maintain effective working relationships with key internal and external stakeholders Ensure that infrastructure and facilities services across the region are standardized & well-maintained Continuously review existing operations with an aim to optimize the resources and improve operational standards, including regular physical visits to all the work locations across the region Ensure delivery schedules, quantity and quality criteria are met for all I&F deliverables Play an active role in selection, evaluation and performance review of all key I&F service providers Review and monitor performance of I&F team members and provide requisite developmental support MIS & Report on Facility Management Standardization and analytics Should be well versed with SAP Driving sustainability measures, quality certifications & initiatives

- Interact regularly with BMs / BSMs/ SOs to set targets & achieve required sales. - Training for competence development of BMs / BSMs & make joint calls with sales team, if req. - Developing sales strategies with RM / ZM & Driving Sales Processes. Required Candidate profile Role : Cluster Manager - Mortgage / LAP Product : Prime LAP only (Ticket size 1 CR+) Exp. : 8+ Yrs CTC : Upto 20 Lacs Location : Mumbai Others : No Job hoppers, Will be responsible for 8-9 Branches

Job Title: Regional Head Fulfillment Centre (North & East) Level: Director Location: Mumbai & Gurgaon Function: Fulfillment & Supply Chain Operations Industry: E-commerce Logistics Role Overview We are seeking a dynamic and experienced Regional Head Fulfillment Centre to lead and manage fulfillment and warehousing operations across the North & East regions . This strategic leadership role will be responsible for driving operational excellence, optimizing supply chain processes, enhancing customer experience, and ensuring achievement of key business metrics across multiple fulfillment centers. Key Responsibilities Strategic & Operational Leadership Provide end-to-end leadership across warehousing, inventory management, logistics, and last-mile delivery operations. Design and implement scalable processes, systems, and standards to ensure high warehouse productivity, order fulfillment efficiency, and inventory accuracy. Drive automation and process improvements to enhance cost efficiency and service quality. Sales & Regional Account Management Own and nurture key regional sales accounts; ensure SLA adherence, profitability, and customer retention. Collaborate with Sales and Business Development teams to identify upsell, cross-sell, and renewal opportunities. Monitor account health and customer satisfaction; initiate corrective actions to address service gaps or churn risks. Warehouse & Fulfillment Excellence Lead warehouse operations across multiple sites, ensuring compliance with safety, quality, and regulatory standards. Maintain 100% stock accuracy, reduce shrinkage, and optimize inventory turnover and carrying costs. Continuously evaluate performance metrics and drive operational improvements. Financial & Performance Management Manage full P&L responsibility for regional fulfillment operations. Control costs and ensure budget compliance while driving margin improvement. Track, analyze, and report on operational, sales, and fulfillment KPIs. Oversee regional budgeting, forecasting, and capital expenditure planning. Requirements Bachelor’s or Master’s degree in Business, Supply Chain, Logistics, or related field. 10+ years of progressive experience in e-commerce, supply chain, or logistics, with 5+ years in a senior leadership/director role . Demonstrated expertise in warehouse operations, regional account management, and fulfillment strategy. Strong proficiency in WMS, ERP systems, and e-commerce logistics platforms. Excellent leadership, communication, negotiation, and stakeholder management skills. Proven ability to lead large teams across multiple geographies and deliver high performance

Job Description Position Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 4a / 4b KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 4a / 4b KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4 KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4 KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

Sales (just and example) Responsible to drive business through Territory Managers/Insurance Manager and to ensure Region meet its monthly/quarterly & annual business targets. Help, assist and guide sales managers & Insurance consultants to procure necessary business. Training & Development of Territory Managers/Insurance Manager to ensure sales team in fully equipped with Company products, compensation, market/industry updates. Plan and execute activities/strategies which can improve business. Responsible for constant recruitment of Insurance Manager by coordinating with Territory Managers. Ensure Branch Territory Managers/Insurance Manager budget is full filled and everyone achieves goal sheet. 2. Sales review Monitor and review the sales performance on daily/weekly/Fortnightly/Monthly basis for assigned units. Regular TM /IM meeting to understand hits and misses at appropriate frequency. Daily call monitoring of Cluster Managers/ Area Managers /Territory Managers/Insurance consultants and doing joint calls for smooth execution of business. 3. Support & Service To ensure all support/service is rendered to the customer by coordinating with HO/Regional departments and maintain fair & good relationship with the customers. Responsible to implement new changes/process implementing by the organization to the team. Ensure customer complaints/grievance are addressed. 4. Team Building Ensure Branch Managers/Sales Managers budget is full filled by coordinating with HR. Ensure team members achieve their goal sheet and support them for career development. Facilitating constant rewards & recognition for team members.

We're Hiring | Cluster Head Corporate Salary | Leading Private Bank | Bangalore CTC: Up to 25 LPA Location: Bangalore Exciting opportunity to lead the Corporate Salary vertical with a top private sector bank! Key Responsibilities: Lead and manage a team of Area Managers, Relationship Managers , Sales Managers handling corporate salary accounts. Drive new corporate acquisition and manage end-to-end relationship with large corporates. Ensure revenue growth through salary account acquisition, cross-selling, and deepening strategies. Drive new corporate tie-ups and revenue growth Build strong corporate relationships Ensure team performance & compliance Who Should Apply: 8–12 years of banking experience (Corporate Salary / Retail Liabilities) 2–3 years in a leadership role Strong network and proven track record in corporate engagement Interested? DM me or send your CV to selvi.sai@upgrad.com You can also connect via WhatsApp: [9361184170] #Hiring #BankingJobs #ClusterHead #CorporateSalary #BangaloreJobs #LeadershipRole #PrivateBank #JobAlert #BankingCareers

Be responsible for profitability of the retail business of entire Region per targets allocated by the Bank from time to time Strategize & execute actions for balance sheet growth, retail acquisition & growth Lead a team of Cluster Heads & Managers Required Candidate profile Good experience in Retail Banking at a Leadership role Prefer candidates who have handled Regional level roles/ currently as a Cluster Head Age prefer upto 48 Good communication & interpersonal skills

Job Description Position Regional Head - Bharat Bank & MAB Segment Incumbent Name Department Axis Function Alternate Channel Reporting to Head - Bharat Bank & MAB Segment Band 4B Location Team size (D/I) 5-6 DRs JOB SUMMARY - Drive Bharat Bank segment business in coordination with Axis Regional Head - Bharat Bank & MAB Segments, formulating regional business strategies, leveraging and Implementing business directions along with Bharat Bank & MAB leadership in line with organizational objectives and driving sales through team of Relationship managers. Handling sales targets & taking sales initiatives to achieve business goals. Leveraging existing Max life team of Circle Heads, Cluster Managers and RA strength of MLI and influencing to win the mindshare across MLI regional leadership hierarchy KEY RESPONSIBILITIES- Relationship Management with the Axis Bharat Bank & MAB Regional Leaders. Drive the sales through Bharat Bank & MAB Customers Overseeing complete Bharat Bank & MAB business operations for the Region, forecasting monthly/ annual business targets, & executing them in a given time frame. Providing a growth-driven environment to the team. Responsible for assigning the targets and organizing joint monthly PRP with the DRs. Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined geography and building a progressive partnership with the bank Periodic and Daily updates in alignment with Axis Bharat Bank, MAB and MLI team, ensuring meet business Plan, drive the Bharat Bank & MAB managers , ensuring activation and persistency and thereby tracking the performance in all the vectors and thereby do a traction analysis Driving the people agenda by leading the team and ensuring higher engagement of the key talents of the zone, ensuring minimum compliance issues and retain talents Implement the BOLD system and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Product Mix Product Mix Plan Vs actual Persistency- 15th month Persistency (%) - >85% (By Value) Joint Calls /Effective Management of Process- Unit -Joint Calls Plan Vs Actual BOLD audit score Effective Management of People & Customer Retain talent 70%, G2M2 retention >85%, Kenexa Score and improvement over last year Key competencies/skills required Relationship, Leading people, Effective Management of Process Desired qualification and experience- Master of Business Administration from a premier business school or equivalent. 8 to 12 years of experience in Distribution Operations & Channel Management, Prior experience in insurance essential. Result Orientation, Working With & Through Others, Innovation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving & Decision Making, Business Acumen, Role Modeling Core Values, Strategic Planning & Execution. Org Chart-Executive Vice President - National Relationship Head - Axis Bank Relationship SVP & Head - Alternate Channel Head - Bharat Bank & MAB Segment Regional Head- Bharat Bank & MAB Segment Relationship Manager - Bharat Bank & MAB Segment Job Description Position Regional Head - Bharat Bank & MAB Segment Incumbent Name Department Axis Function Alternate Channel Reporting to Head - Bharat Bank & MAB Segment Band 4B Location Team size (D/I) 5-6 DRs JOB SUMMARY - Drive Bharat Bank segment business in coordination with Axis Regional Head - Bharat Bank & MAB Segments, formulating regional business strategies, leveraging and Implementing business directions along with Bharat Bank & MAB leadership in line with organizational objectives and driving sales through team of Relationship managers. Handling sales targets & taking sales initiatives to achieve business goals. Leveraging existing Max life team of Circle Heads, Cluster Managers and RA strength of MLI and influencing to win the mindshare across MLI regional leadership hierarchy KEY RESPONSIBILITIES- Relationship Management with the Axis Bharat Bank & MAB Regional Leaders. Drive the sales through Bharat Bank & MAB Customers Overseeing complete Bharat Bank & MAB business operations for the Region, forecasting monthly/ annual business targets, & executing them in a given time frame. Providing a growth-driven environment to the team. Responsible for assigning the targets and organizing joint monthly PRP with the DRs. Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined geography and building a progressive partnership with the bank Periodic and Daily updates in alignment with Axis Bharat Bank, MAB and MLI team, ensuring meet business Plan, drive the Bharat Bank & MAB managers , ensuring activation and persistency and thereby tracking the performance in all the vectors and thereby do a traction analysis Driving the people agenda by leading the team and ensuring higher engagement of the key talents of the zone, ensuring minimum compliance issues and retain talents Implement the BOLD system and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Product Mix Product Mix Plan Vs actual Persistency- 15th month Persistency (%) - >85% (By Value) Joint Calls /Effective Management of Process- Unit -Joint Calls Plan Vs Actual BOLD audit score Effective Management of People & Customer Retain talent 70%, G2M2 retention >85%, Kenexa Score and improvement over last year Key competencies/skills required Relationship, Leading people, Effective Management of Process Desired qualification and experience- Master of Business Administration from a premier business school or equivalent. 8 to 12 years of experience in Distribution Operations & Channel Management, Prior experience in insurance essential. Result Orientation, Working With & Through Others, Innovation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving & Decision Making, Business Acumen, Role Modeling Core Values, Strategic Planning & Execution. Org Chart-Executive Vice President - National Relationship Head - Axis Bank Relationship SVP & Head - Alternate Channel Head - Bharat Bank & MAB Segment Regional Head- Bharat Bank & MAB Segment Relationship Manager - Bharat Bank & MAB Segment

Position : Sr. Sales Executive (Laboratory Equipment Division) Reports to : Territory Manager Location : Delhi, Hyderabad, Bangalore and Chennai Years of Experience : 3- 6 years of Experience Minimum Qualifications : Diploma in Electronics / Chemical / Instrumentation Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics /Botany/Zoology/ Biotech/Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering Responsibilities: Visit customers and promote Memmert, Preekem, Toshvin, and other Laboratory Equipments Identify new business opportunities through cold calling/visits and phone calls to regular and new customers To update opportunities and daily management through CRM Keep technical knowledge up to date of related products Understand technical specifications of products and offer consultative solutions Need to convince customer for sale of quality products Attend and drive commercial negotiations Build and maintain strong relationships with key decision-makers (end users, lab managers, scientists, procurement heads, etc.) Follow up with customers for orders and payments To work on active cases, co-ordinate with regional head, regional sales team to generate new enquiries and ultimately achieve LED Business targets of assigned territory To coordinate with Toshvin service team for installation and services to customers Need to coordinate with product manufacturer for order booking, shipments and getting service solutions Key Success Behaviours (Key Competencies): The candidate should be sincere, hardworking and target oriented The candidate should have excellent English communication skills Ability to travel and meet customers within assigned territory Learn and improve technical and commercial knowledge continuously for effective product selling Looking for opportunities to build strong relationship with customers

We are seeking an energetic and strategic Cluster Head to lead our expansion efforts in the SaaS, Service Sales, and Marketplace sectors. This pivotal role involves managing the end-to-end sales process, driving business growth, and taking full ownership of the profit and loss (P&L) within your cluster. The ideal candidate will possess a strong sales acumen, adept communication skills, and the ability to cultivate meaningful industry connections. Key Responsibilities: Business Development Leadership Drive business development efforts within the cluster to acquire new customers and grow existing relationships. Ensure the team of Business Development Managers is focused on high-value opportunities, including account penetration, sales strategy, and solution positioning. Align cluster business goals with regional objectives, ensuring seamless execution of the sales plan. Team Management and Development Lead, mentor, and manage a team of Business Development Managers (BDMs) to achieve business and sales targets. Conduct regular performance reviews and provide continuous feedback to team members to support their growth. Foster a high-performance culture by motivating the team, setting clear goals, and providing the necessary tools and resources to succeed. Strategic Planning and Execution Assist in formulating cluster-specific strategies in collaboration with the Regional Head, focusing on revenue growth, market share, and customer success. Develop detailed business plans for the cluster, outlining key activities, budgets, and timelines. Execute the business development strategy by identifying key opportunities and ensuring that the team delivers results.

We are currently seeking an experienced professional to join our team in the role of Regional Head - Utilities Business: Global Operations Principal responsibilities Develop, implement and manage target operating model for technical service management within GPS Client Service with a view to deliver high quality service experience for clients on digital solutions. Plan, develop and be accountable for delivery of effective, efficient, and sustainable performance across the technical services construct in the region, ensuring the team executes on the defined service propositions and performs to agreed service levels. Manage and lead resolution of high priority incidents / escalations, coordinating with cross functional teams (clients, product, ops and IT) to ensure timely resolution, minimize disruption and facilitate post-incident reviews. Collaborate with product, technical and operations teams during major incidents to drive root cause analysis and continuous improvement initiatives Proactive risk management and development of solutions, both tactical and strategic, to solve ongoing issues impacting GPS Clients from a digital experience perspective. Support the review, communication and implementation of any operational regulatory requirements which impact the Bank in relation to client experience on digital solutions Build and maintain effective relationships with the multiple stakeholders including HSBCnet / Connect/ Digital Business banking product teams / Service Management teams and IT teams across regions and countries. Run appropriate governance forums, enabling holistic review of Key Performance Indicators (KPIs) and efficiency blockers Lead a diverse team across multiple locations, driving performance management, career development and talent retention. Demonstrate commitment to individual high-performance standards, whilst promoting a highly motivated and effective team culture through active mentoring and coaching Responsible for creating/sustaining continuous improvement & learning culture within the teams by implementing training and personnel development framework for new hires as well as existing staffs. Work with Group and other regions to develop and execute high quality and globally consistent processes to ensure effective and efficient delivery of digital and technical solutions for GPS clients. Develop a culture of continuous process improvement and quality measurement. Ensure operational integrity and service / support excellence for all service executives within the remit. Ensure provision of accurate and timely management information to support effective and efficient business management. Ensure skill levels and caliber of technical service executives / managers align with strategic goals set for client experience. Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. Adhere to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Requirements Technical knowledge: Knowledge on digital payment platforms / channels is essential for this role, with knowledge on HSBCNet and Connect is preferable. Knowledge on digital offerings for GPS and Treasury API is required. Knowledge of Banking Payment Systems and Gateways like SWIFT etc is essential. Client and stakeholder management: Proven expertise in managing senior client relationships, setting expectations and managing escalations. Building effective senior stakeholder relationships at a global/regional level. Confidence to constructively challenge the agenda to help the business and technical teams deliver effective results in a consistent and controlled manner Escalation & crisis management: Proven expertise in effectively handling high-severity escalations (from external clients & internal stakeholders), business/tech incident, change and release management procedures is preferable Proven ability to build strong relationships with Front office, Back office and partner teams whilst delivering a client centric outcome Proven ability to lead a team to deliver strong performance, effective governance and day-to-day controls, clear planning, communication, reporting and MI, risk and issue management (E) Strong analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined (E) Strong strategic planning and execution skills, including business case development and benefits realization (E) Highly energetic, resilient individual capable of managing significant teams and a proven ability to prioritize competing demands. Relevant experience of managing teams spanning across Regions/Markets.