Reception Manager

• Supervise and manage the daily operations of the reception/front desk team.
• Ensure prompt and courteous service to all patients, visitors, doctors, and staff.
• Coordinate front desk duties including patient check-in/check-out, appointment scheduling, and telephonic inquiries.
• Handle patient complaints, escalations, and service recovery as needed.
• Maintain patient confidentiality and adhere to hospital policies and medical ethics.
• Train, mentor, and evaluate performance of receptionists and front desk staff.
• Prepare and maintain duty rosters for front office staff.
• Coordinate with billing, nursing, and other departments for seamless patient service.
• Monitor cleanliness and readiness of the reception and waiting areas.
• Maintain visitor log, issue passes, and ensure smooth visitor management.
• Maintain accurate records and daily reports related to front office operations.
• Ensure compliance with hospital protocols, especially during emergencies.

Required Qualifications:

• Bachelor’s degree in any field (Hospital Administration preferred).
• Minimum 3–5 years of experience in a hospital or healthcare front office, with at least 1–2 years in a supervisory role.
• Excellent verbal and written communication skills in English and local language.
• Proficiency in using hospital management software and MS Office.
• Strong interpersonal, leadership, and problem-solving skills.

Desirable Skills:

• Ability to manage pressure in a fast-paced hospital environment.
• Patient-centric approach with a calm and composed demeanor.
• Flexibility for shift work if required.
• Knowledge of medical terminology and hospital workflow is a plus.

Job Type: Full-time

Pay: ₹10,190.62 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person