14249 Query Jobs - Page 31

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Specialty Development Practitioner Location: Chennai Work Type: Hybrid Position Description 5+ years of Data Engineering experience 3+ years of Cloud experience (GCP preferred) with solutions designed and implemented at production scale Strong understanding of key GCP services, especially those related to data processing [Batch/Real Time] Big Query, Cloud Scheduler, Airflow, Postgres, Data Flow, Pub/Sub, Cloud Logging and Cloud Monitoring Experience with infrastructure as code Terraform/ GitHub Experience in design, development and implementation of data pipelines using Data Warehousing applications Experience in integrating various data sources like Oracle, Teradata, DB2, Big Query & Flat files Hands on experience in performance tuning and debugging ETL jobs Involving in review meetings and coordinating with the team in job designing and fine-tuning the job performance. Skills Required Big Query,, Data Flow Experience Required Minimum 5+ years Education Required Bachelor's Degree TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Software Engineer Practitioner Location: Chennai Work Type: Hybrid Position Description Work hands-on with the team and other stakeholders to deliver quality software products that meet our customer's requirements and needs. Help Product Owners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization. Grow technical capabilities / expertise and provide guidance to other members on the team Identify the opportunities of automation and create working software products. Skills Required Big Query,, GCP, Full Stack Java Developer Experience Required Strong communication skills Strong collaboration and influencing skills Strong analytical skills TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Software Engineer Practitioner Location: Chennai Work Type: Hybrid Position Description: We're seeking a highly skilled and experienced Full Stack Data Engineer to play a pivotal role in the development and maintenance of our Enterprise Data Platform. In this role, you'll be responsible for designing, building, and optimizing scalable data pipelines within our Google Cloud Platform (GCP) environment. You'll work with GCP Native technologies like BigQuery, Dataform,Dataflow, and Pub/Sub, ensuring data governance, security, and optimal performance. This is a fantastic opportunity to leverage your full-stack expertise, collaborate with talented teams, and establish best practices for data engineering at client. Basic Qualifications: Bachelors or Masters degree in a Computer Science, Engineering or a related or related field of study 5+ Years - Strong understating of Database concepts and experience with multiple database technologies optimizing query and data processing performance. 5+ Years - Full Stack Data Engineering Competency in a public cloud Google Critical thinking skills to propose data solutions, test, and make them a reality. 5+ Years - Highly Proficient in SQL, Python, Java- Experience programming engineering transformation in Python or a similar language. 5+ Years - Ability to work effectively across organizations, product teams and business partners. 5+ Years - Knowledge Agile (Scrum) Methodology, experience in writing user stories Deep understanding of data service ecosystems including data warehousing, lakes and Marts User experience advocacy through empathetic stakeholder relationship. Effective Communication both internally (with team members) and externally (with stakeholders) Knowledge of Data Warehouse concepts experience with Data Warehouse/ ETL processes Strong process discipline and thorough understating of IT processes (ISP, Data Security). Skills Required: Data Architecture, Data Warehousing, DataForm, Google Cloud Platform - Biq Query, Data Flow, Dataproc, Data Fusion, TERRAFORM, Tekton,Cloud SQL, AIRFLOW, POSTGRES, Airflow PySpark, Python, API Experience Required: Excellent communication, collaboration and influence skills; ability to energize a team. Knowledge of data, software and architecture operations, data engineering and data management standards, governance and quality Hands on experience in Python using libraries like NumPy, Pandas, etc. • Extensive knowledge and understanding of GCP offerings, bundled services, especially those associated with data operations Cloud Console, BigQuery, DataFlow, Dataform, PubSub Experience with recoding, re-developing and optimizing data operations, data science and analytical workflows and products. Experience Required: 5+ Years Education Required: Bachelor's Degree TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor's degree or equivalent practical experience. 11 years of experience in management consulting, product management and strategy, or analytics in a technology company. Experience working with and analyzing data, and managing multiple cross-functional programs or projects. Preferred qualifications: Advanced degree or equivalent practical experience. Experience with R, SQL, spreadsheets, or similar analytics tools, and experience working with product and engineering teams. Expertise in data analytics and visualization including experience with SQL or other business intelligence and reporting query systems. Experience in strategy or product functions of Smartphone OEMs. Excellent communication, negotiation, and collaboration skills, with the ability to build relationships and influence stakeholders at all levels, and comfortable with data. Excellent strategic thinking, problem-solving, and teamwork skills, with ability to take initiative. About The Job Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines. Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands. Android is Google’s open-source mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world. Responsibilities Lead projects to gather, analyze, and understand research about Android markets, users, partners, and products to develop comprehensive, data-backed assessments of our strategic hypotheses. Draw logical conclusions, organized into easy-to-understand frameworks and develop compelling presentations for leadership on business challenges and opportunities. Communicate recommendations effectively and adeptly facilitate conversations designed to help leaders make the right decisions. Collaborate with Product, cross-functionally, and team members to develop holistic strategies and enable strategy execution in the most efficient way to address our largest challenges and opportunities. Work with team members and product area leaders to identify data needs and help develop key insights around Android growth, apps and products distribution and monetization. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India About The Team The Lowes Media Network team delivers best-in-class insights that help clients better understand the performance of their media, while powering an insights-centric model that enables selling, planning, and operations to maximize the revenue growth of LMN as a whole. Job Summary Responsible for delivering end-of-campaign recaps, leveraging deep category knowledge and digital media expertise to enhance the insights in our reporting deliverables. Accountable for translating data into compelling media and consumer stories that highlight successes and key learnings from media campaigns of each brand. Roles & Responsibilities Core Responsibilities: Efficiently pull data from our reporting dashboards and conduct quality analysis to identify any irregularities, issues, or missing data. Generate client-facing reports by performing complex data analysis and creating detailed reports by ensuring 100% data accuracy. Integrate media and consumer insights to enrich campaign recaps. Communicate effectively with partners and stakeholders, leveraging internal data knowledge and tool proficiency. Understand and prioritize reporting needs. Years Of Experience 1 to 3 Years Education Qualification & Certifications (optional) Required Minimum Qualifications Bachelors degree in: Mathematical sciences: Engineering, Mathematics, Statistics, Economics etc Business Administration (BBA) Skill Set Required Primary Skills (Must Haves) Key Skills: Marketing Analytics, Market Research, Campaign Performance, A/B Testing, Media Insights Curiosity and desire to understand and uncover the “why behind the results. Proficient in Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, and data visualization tools. Analytical skills - Ability to pull data and translate valuable consumer and media insights. Effective Communication - Ability to present campaign results to clients in a way that is understandable to audiences of all levels of analytical sophistication. Building Relation - Setting realistic expectations, be dependable for the partners; build confidence and trust with respect to timeliness Secondary Skills (Required) Familiarity with Media data, especially retail media - Basic understanding of media metrics, along with closed-loop measurement solutions. Familiarity with big-data, and ability to query/run models- SQL, Python, R. Web Analytics - Adobe Data Visualization - Tableau, Domo, Superset Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Job Title: Python Developer Experience Level: 5-7 Years Location : Hyderabad Job Description We are seeking an experienced Lead Python Developer with a proven track record of building scalable and secure applications, specifically in the travel and tourism industry. The ideal candidate should possess in-depth knowledge of Python, modern development frameworks, and expertise in integrating third-party travel APIs. This role demands a leader who can foster innovation while adhering to industry standards for security, scalability, and performance. Roles and Responsibilities Application Development: Architect and develop robust, high-performance applications using Python frameworks such as Django, Flask, and FastAPI. API Integration: Design and implement seamless integration with third-party APIs, including GDS, CRS, OTA, and airline-specific APIs, to enable real-time data retrieval for booking, pricing, and availability. Data Management: Develop and optimize complex data pipelines to manage structured and unstructured data, utilizing ETL processes, data lakes, and distributed storage solutions. Microservices Architecture: Build modular applications using microservices principles to ensure scalability, independent deployment, and high availability. Performance Optimization: Enhance application performance through efficient resource management, load balancing, and faster query handling to deliver an exceptional user experience. Security and Compliance: Implement secure coding practices, manage data encryption, and ensure compliance with industry standards such as PCI DSS and GDPR. Automation and Deployment: Leverage CI/CD pipelines, containerization, and orchestration tools to automate testing, deployment, and monitoring processes. Collaboration: Work closely with front-end developers, product managers, and stakeholders to deliver high- quality, user-centric solutions aligned with business goals.Requirements  Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.  Technical Expertise: o At least 4 years of hands-on experience with Python frameworks like Django, Flask, and FastAPI. o Proficiency in RESTful APIs, GraphQL, and asynchronous programming. o Strong knowledge of SQL/No SQL databases (PostgreSQL, MongoDB) and big data tools (e.g., Spark, Kafka). o Experience with cloud platforms (AWS, Azure, Google Cloud), containerization (Docker, Kubernetes), and CI/CD tools (e.g., Jenkins, GitLab CI). o Familiarity with testing tools such as PyTest, Selenium, and SonarQube. o Expertise in travel APIs, booking flows, and payment gateway integrations.  Soft Skills: o Excellent problem-solving and analytical abilities. o Strong communication, presentation, and teamwork skills. o A proactive attitude with a willingness to take ownership and perform under pressure.

Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials. Job Summary Performs data management activities in support of clinical research studies that includes review of clinical data, external vendor supplied clinical data, laboratory data, serious adverse event data, unexpected adverse device events, query management (identification, generation, resolution review and close-out). Primary Responsibilities Track and maintain audit-ready clinical study documentation in support of data and listing reviews within the electronic and/or hard copy Trial Master Files for multiple projects Perform data entry and query management including data listing review, query creation and resolution Perform study related activities within budgeted time Work with QC and QA teams to make the internal TMF ready for study deliverables in regard to data review, reconciliation and listing documentation Perform study conduct activities including, but not limited to Query Management, Listing Review Perform 3rd party reconciliation and SAE reconciliation as assigned Adhere to all aspects of SDC's quality system Comply with SDC's data integrity & business ethics requirements Perform other duties as assigned Adherence to all essential systems and processes that are required at SDC to maintain compliance to business and regulatory requirements The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified Requirements Required Skills Basic proficiency with Microsoft Word and Excel software Ability to work well in a team environment Excellent organizational skills and attention to detail Ability to successfully work on multiple projects and prioritize daily tasks and responsibilities Effective communications skills both written and verbal Possess strong problem-solving skills, be solution-oriented Additional desired skills might include any of the following{​{:}} medical terminology, familiarity with relational databases/electronic data capture systems; clinical research coordinator experience; working knowledge of clinical trials and Data Management's role in the clinical trials proces sEducation Or Equivalent Experienc e Bachelor's degree, preferably in applied or life science, and at least 3 years work experienc eBenefit sWhy SD CSDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry . We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefit s We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitmen t We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture clu b We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industr y With a proven track record, SDC has been successfully executing client clinical programs since 200 5Take a look at how you can join our team !

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in written & verbal communication. Good call handling skills. Candidate should be comfortable with night shift ranging from 5.00pm - 8.00am. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Customer Care Customer Satisfaction Customer Support Operations Customer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us Your Role Generate or convert doctors for our product portfolio. Secondary sales – Ensuring to achieve secondary sales targets through prescription generation by each of his BE. Good at relationship with KOLs (Top Physicians, Endocrinologists & Cardiologists) Day to day sales reporting Effective query handling and customer queries. Ensuring 100% Implementation of Company’s strategies Pharmacovigilance (Adverse Event Reporting) – To collect adverse drugs reaction (ADR) incidences including lack of efficacy related to medicinal products up to the maximum possible level of completeness and forward to local Patient Safety team immediately within 24 hours of ADR awareness. The additional information can be submitted as soon as possible Who You Are Any graduate Freshers or minimum of 1-2 years of experience in any pharma company Should have strong product knowledge & communication skills What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Trainer Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Training Delivery and Management, Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project Roles and Responsibilities: Management of all training resources onboarded Implementation/Roll-out of required up-skilling ,new products and services training, cross- skilling, and continuous education program(s) and other training/education as needed to meet the identified business need(s) Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process Years of Experience: 5 to 7 years Vertical Experience – Retail with sales background ( 1 + years ) Night shift with brick and mortar setup ( in office ), Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation