97 Qualtrics Jobs - Page 2

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. As a Project Coordinator with Numerator Surveys, you’ll play an integral role in delivering the highest quality research and insights to our clients. This is a fantastic opportunity for a candidate interested in a career in research driven by powerful technology and proprietary data. Your responsibilities will include managing each assigned project from start to finish, ensuring all tasks meet both our high-quality standards, timelines, and client needs. You’ll be excited to work in a highly collaborative environment, partnering with our pre-field and post-field execution teams, Research client services teams, other internal stakeholders, and/or Numerator clients to ensure excellent execution on all phases of a project while juggling multiple engagements. Shift Timings: India Late Evening Shift: 5:30 PM IST-2:30 AM IST Late Evening Shift: 6:00 PM IST-2:30 AM IST Key Responsibilities ★ Responsible for executing on end-to-end operational management of all survey research projects, including questionnaire review and finalization, managing survey programming and deployment with our execution team, sample selection, quality control checks, field management, sample review and finalization, and data analysis and tabulation in conjunction with the execution and client services teams. ★ Act as the liaison between the Client Service teams (Research Managers & Survey Research Specialists), Consulting teams (Consultants & Analysts), Survey Operations teams (Pre-field, Post-field, Charting, etc.), and/or other Cross-Functional teams (Product, Marketing, Engineering, etc.) in coordination, scheduling, timeliness, and final QC/delivery of assigned projects, ensuring that they are delivered with excellence. ★ Responsible for direct execution of templated studies and support for all custom work. ★ Responsible and accountable for maintaining Numerator’s superior quality standards at every stage of the project while managing against key timelines and working with our global operations teams. ★ Responsible for maintenance of all project specs and KPIs within our project management software for assigned projects, ensuring proper alerts and controls if a project may go out of scope. ★ Responsible for creative troubleshooting and proactive communication throughout the project cycle. ★ Assigned to internal initiatives that push Numerator survey forward in some capacity. ★ Handles increasingly complex projects based on experience level, including stakeholder communication throughout the field process. What You'll Bring to Numerator Bachelor’s Degree or equivalent. Excellent written and verbal communication skills. Strong attention to detail and organizational capability with an ability to prioritize. Thrives in a fast-paced, growth-oriented environment. Highly collaborative team-oriented focus. Flexible, can-do spirit. Previous experience in a related field (project management, survey research, insights, or marketing) is a plus but not required. Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, etc.) is also a plus. If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing, and we value talent and interest over specific experience. Show more Show less

Job title: Listening/Survey Research Analyst Location : Hyderabad About The Job At Sanofi we chase the miracles of science to improve people’s lives. We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees. As we continue to transform the practice of medicine, the next chapter of Sanofi’s Play to Win strategy will require a focus on delivering transformation and simplification of our core processes, optimizing resource allocation and deployment to fuel business growth and investment in science. To facilitate this transformation, a new Business Operations Business Unit is being established, bringing together existing business service activities, and driving further expansion of centralized services at scale into a global unit, with a focus on driving simplification, efficiency, and productivity. We are seeking a highly skilled Listening/Survey Research Analyst to join our dynamic Master Data Management Team. This role is crucial in driving our understanding of employee experiences and enhancing our engagement strategies. The ideal candidate will have extensive training in quantitative research, expertise in survey question design best practices, and the ability to translate HR data collection into actionable insights. In this role, you will design, configure, and manage employee listening surveys to capture insights that drive organizational improvement. You will also maintain online dashboards that convey findings and democratize the organization’s understanding of employee engagement levels. You will collaborate with stakeholders and program leaders to ensure surveys are aligned with strategic goals, analyze results, and deliver actionable insights. This is a critical role in enhancing employee engagement and fostering a data-driven culture. Main Responsibilities Design and configure surveys using listening technologies such as Peakon, Qualtrics, or similar systems. Develop and refine survey questions to accurately measure employee opinions, experiences, and behaviors. Test and troubleshoot surveys to ensure functionality and user experience. Utilize statistical techniques to analyze data and identify trends, patterns, and correlations in employee listening datasets. Provide issue resolution to current survey errors and trouble shoot with P&C stakeholders Act as the primary contact point for survey-related inquiries from internal teams. Partner with People and Culture to interpret survey results and develop strategies for improvement. Ensure data accuracy, integrity, and compliance with organizational policies and regulatory requirements. Maintain confidentiality when handling sensitive employee data. Monitor the effectiveness of surveys and recommend enhancements for future iterations. Stay updated on best practices in employee listening strategies and survey methodologies. About You Experience: 2+ years of experience in survey configuration. Workday Peakon Employee Voice Fundamentals required. Demonstrated proficiency in survey platforms such as Peakon or Qualtrics. Excellent project management skills with the ability to manage multiple tasks simultaneously. Soft skills & Technical skills: Advanced skills in statistical software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI). Strong analytical and problem-solving skills, with the ability to assess complex situations and recommend effective solutions. Strong communication skills to present complex data insights in a clear and concise manner. Strong interpersonal skills, with the ability to build relationships and work effectively within cross-functional teams. Strong quantitative research skills, including statistical testing, causal inference, and A/B testing methodologies Education: Bachelor’s degree in business administration, Information Technology, Human Resources, or a related field. Languages: Fluent in English (spoken and written) null Show more Show less

Summary Position Summary CBS Shared Services – Analyst/Senior Analyst Dashboards & Automation Team Deloitte Support Services India Private Limited Are you a quick learner? Do you enjoy automating work by building macros in Excel?Is slicing and dicing data your forte? Do you enjoy working on complex data and preparing reports and dashboards in Excel, Tableau, and Power BI? Do you enjoy offering solutions to clients on improving efficiencies? Responsibilities include, but are not limited to: Preparing reports and dashboards in Power BI, Tableau, & Excel Translate conceptual questions into data driven analysis for leaders to take informed decisions Creating timesaver templates and automating recurring actions through Excel macros Automating work for requestors to improve efficiencies and add value Creating dashboards and reports from Qualtrics survey data Creating forms and tables in Access and integrating with SharePoint Creating site pages and site contents (shared documents, lists, libraries, apps) and data entry into lists, forms, etc., in SharePoint Perform additional tasks as required Work location & shift timings Hyderabad office Hybrid model (work from Deloitte office minimum of two days in a week) 2 pm to 11 pm IST Qualifications A bachelor’s degree in statistics, computer science or mathematics with minimum of 2 to 5 years of work experience in data analytic tools Required Professional Skills : Excellent written and verbal communication skills with ability to communicate effectively with clients and leadership Strong time management, listening and comprehension skills to meet client’s expectations on quality and timelines Strong analytical and logical skills with great attention to detail Translate conceptual questions into data driven analysis for leaders to take informed decisions. Experience of metrics and analytics interpretation Coordinate work with other national and local teams virtually and in person Required Technical Skills : Advanced knowledge in Excel in using Power Query, pivots & slicers, graphs, functions & formulae, data validation, conditional formatting, advanced and custom filters, etc. Knowledge in Excel macros would be an addtional asset. Working knowledge in creating reports and dashboards in Power BI/Tableau Preferred Technical Skills : Advanced knowledge in MS SharePoint, PowerApps, SQL, Python and basic knowledge on Gen AI tools Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300373 Show more Show less

We are looking for a Sr. Learning Experience Designer to join our GTM Customer Enablement team. You will design engaging, scalable learning experiences for Avalara customers and our teams. Your work will directly affect customer success and retention, and internal sales effectiveness. You will report to the Sr. Manager. Job Location: Pune Shift timings: 1:00pm - 10:00pm What Your Responsibilities Will Be Design and develop learning experiences focused on Avalara products (onboarding and usage), translating complex tax automation concepts into clear, engaging learning experiences. Partner with subject matter experts, sales teams, and product managers to ensure content aligns with our needs. Collaborate with our Learning Experience Designers and Media Designers during review cycles, applying instructional design, UX, and accessibility principles to ensure quality. Produce a variety of learning formats including eLearning, video, webinars, job aids, games. Create and edit training videos to support product education and onboarding. Use tools such as Articulate Rise, Adobe Premiere Pro, Qualtrics, Confluence and Jira. Publish and manage learning content through our LMS and other channels. Improve learning effectiveness using data and learner feedback. What You'll Need to be Successful 5+ years in learning experience design—preferably in a SaaS environment. Proficiency with course and media development tools such as Articulate Rise and Adobe Premiere Pro / Camtasia. Portfolio displaying high-quality, self-paced eLearn training that you designed and developed. Work across a large organization while managing multiple priorities in a dynamic environment. Show more Show less

Job Role : Customer Service Representative / Support Manager for Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Analyze tasks and processes within your domain of expertise. Clearly describe, document, and annotate each step of the workflow in detail. Identify the tools, systems, and decision points involved in task execution. Domain Expertise Required : Respond to multichannel support tickets and update internal knowledge bases Monitor KPIs and optimize workflows for CSAT, speed, and resolution quality Handle escalations, coach agents, and refine processes across support channels Tools & Technologies You May Work With: ( worked in particular tools are fine ) Tools (Commercial): Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Intercom, Helpscout, NICE IEX, Verint, Assembled, RingCentral, Nextiva, Tableau, Qualtrics, SurveyMonkey, Slack, Teams Tools (Open/Free): osTicket, Zammad, Request Tracker, UVDesk, FreeScout, Rocket.Chat, Mattermost, Element, Jitsi Meet, DokuWiki, BookStack, MediaWiki, Outline, Metabase, Apache Superset, Google Data Studio (free), Google Forms, LimeSurvey Show more Show less

Requirement Job Title: Customer Excellence Manager (NPS) Reports to: Head of Customer Experience Location: Bengaluru or Remote, India Work Type: Full-time Role Summary: You will own Net Promoter Score across Bambinos programs. You will speak with parents, capture their feedback through calls and surveys, turn insights into clear action items, and partner with product, curriculum, and operations teams to improve learning outcomes and loyalty. Key Responsibilities: * Run our voice of customer program, schedule outreach, and close the loop with every respondent * Lead NPS, CSAT, and churn surveys, build dashboards, and surface weekly insights to leadership * Interview parents to explore pain points and unmet needs, document root causes, and prioritise fixes * Work with product managers and academic leads to translate feedback into feature ideas, curriculum tweaks, and service improvements * Track resolution progress, hold teams accountable, and keep customers informed of changes * Coach educators and support agents on best practices that raise satisfaction and referral intent * Design and run A B tests that validate improvement ideas before full roll-out * Publish monthly reports that highlight wins, gaps, and next steps Success Metrics: * NPS uplift quarter on quarter * Reduction in churn and support tickets * Increase in referral sign-ups and repeat purchases * Speed of closure for top customer issues What You Bring: * Three plus years in customer success, user research, or product feedback roles, preferably in edtech or consumer internet * Proven track record of moving NPS or CSAT by double-digit points * Excellent phone and writing skills, able to build trust quickly with parents from diverse regions * Strong analytical ability, comfortable with spreadsheets, SQL, or BI tools * Facilitation skills to drive cross-functional workshops and sprint reviews * Empathy for both children and parents, paired with a bias for clear action Nice to Have: * Experience with VOC or CX platforms such as Medallia or Qualtrics * Background in K-12 learning or early childhood pedagogy * Familiarity with product management frameworks and agile rituals Why Bambinos: * Mission that shapes the future of children’s learning * Rapidly growing user base across Unbox English, Alpha Math, and Little Yogi * Culture that trusts data, rewards ownership, and moves fast * Competitive pay, learning budget, and flexibility to work where you perform best Ready to raise the bar for thousands of families? Send your resume and a short note on the toughest customer problem you have solved to careers@bambinos.live. Show more Show less

Job Title: Colleague Experience Survey Analyst 📍 Location: [India – Chennai] 🕒 Work Type: Full-time | Individual Contributor 💼 Experience: 5–10 Years 🎓 Education: Bachelor’s (preferred Master’s) in Data Science, Statistics, HR, Psychology, or related field 🧭 About the Role Are you passionate about creating meaningful employee experiences through data and insights? We are seeking a Colleague Experience Survey Analyst to shape the future of employee engagement and workplace transformation. In this role, you will lead the design, execution, and analysis of employee listening strategies to provide actionable insights that help leadership make impactful decisions. You will bring together the science of analytics and the art of people experience — building the bridge between employee sentiment and strategic change across the organization. 🚀 Key Responsibilities Design, manage, and analyze employee experience surveys using platforms like Glint, Qualtrics, or Peakon Translate qualitative and quantitative survey data into strategic insights using statistical techniques (e.g., correlations, regression, trend analysis) Partner with HR, People Analytics, and Business Leaders to create dashboards and reports that influence decisions and enhance engagement Support the organization’s HR digital transformation by aligning survey data with Workday or other SaaS HR tools Contribute to change management and continuous improvement initiatives by tracking the impact of feedback on cultural transformation Collaborate cross-functionally to deliver consistent, high-impact employee listening programs Build predictive models and storytelling visuals that shape the colleague journey 🧠 Key Skills and Experience 5–10 years of experience in survey analytics , people analytics , employee engagement , or HR research Deep knowledge of survey research methodologies , questionnaire design, and analytics workflows Strong statistical foundation — regression analysis , inferential statistics , data validation , and trend forecasting Proficiency in SQL, Python, or R for data extraction, manipulation, and model building Hands-on experience with survey tools like Glint, Qualtrics, Peakon, CultureAmp, etc. Expertise in Excel, PowerPoint , and visualization platforms like Power BI or Tableau Excellent communication skills — able to simplify complex findings for non-technical stakeholders Exposure to HR SaaS platforms (e.g., Workday, SuccessFactors) and change management projects is a strong advantage 🌟 What You’ll Gain Work with a global team driving culture change at scale Directly influence employee satisfaction and leadership strategy Be a part of a forward-thinking HR tech transformation journey High visibility with leadership and impact on decision-making at a strategic level 📝 Nice to Have Experience in organizational development, DEI analytics, or HR transformation projects Certification in People Analytics , Organizational Psychology , or Statistical Modeling 📍 Location & Flexibility If you’re ready to turn insights into action and make a measurable impact on how people experience work — we’d love to hear from you. Show more Show less

Summary: Our product is on the trajectory of becoming a global leader, leveraging our core advantage of verified purchasing to decode the attitudes behind observed behaviors. We are on the cusp of a new era for surveys , aiming to significantly enhance both our offerings and our company's skills and knowledge. Worldpanel is looking for an Analytic Solutions Senior Manager / Director in the APAC region to mainly lead its Survey business, called PanelVoice . In this role, you will drive the commercial scale and product development of our PanelVoice Survey solutions across various APAC markets. You will lead sales penetration for core products, enhance expertise in premium solutions, and innovate the in-market growth strategies. Your background in survey design, familiarity with survey processing platforms, and experience with CPG/FMCG clients will be key to your success. Key Outcomes: Solution Growth and Commercial Scale for the Region: A sustainable revenue trajectory and plan for the overall PanelVoice Survey solution area, in collaboration with local market leaders. Winning Product Portfolio: Clearly famous survey offers available to Clients in APAC. Local Market Acceleration: Established frameworks that enhance business potential in local markets. Primary Responsibilities: Drive Sales Penetration of Core PanelVoice Survey Products : You will focus on increasing the sales penetration of select products across the APAC region. This involves identifying key markets, developing targeted sales strategies, and working with local teams to achieve revenue targets. Increase Expertise and Penetration of High Impact Consultative Solutions : You will work on enhancing the expert knowledge and accelerate penetration of highly strategic solutions across the region. This includes conducting training sessions, providing support to local teams, and ensuring that these premium solutions are effectively integrated into client offerings. Design and Implement Operational Transformation : You will be responsible for designing and implementing the necessary operational transformations for the Survey business across the region. This involves streamlining processes, improving efficiency, and ensuring that the operational framework supports the overall business objectives. Innovate Survey Solutions for APAC Growth : You will innovate and develop new solutions to drive growth in the APAC region. This includes providing a comprehensive APAC view to the Global Product Teams, identifying emerging trends, and developing strategies to capitalize on new opportunities. Provide Focused Support to Select Countries in APAC : You will offer additional focused support to key PanelVoice Survey markets to ensure business growth. This involves working closely with local teams, understanding market-specific challenges, and developing tailored strategies to drive growth in these markets. Your background will ideally look like this… 6-8 years commercial and product ownership: specifically, products that involve survey design, survey tools, and survey platforms Deep exposure and familiarity with survey processing platforms such as Crunch, Qualtrics, PowerBi and similar survey platforms. Awareness of survey analytical approaches such as derived importance, factor analysis, max diff or path modelling and similar approaches. Leadership or participation in successful product launches: Through working across different departments such as Analytics, Commercial/Sales, and Operations. Recent work with CPG/FMCG clients in leading strategic research: experience in client-facing roles in custom research work is preferred. Knowledgeable in shopper data and has experience combining multiple data sources to produce seamless results. Has worked effectively with multi-cultural teams. Qualifications Educational Background: A Diploma or Bachelor’s degree in Statistics, Data Science/Analytics, Market Research or related field. Language Proficiency: Proficiency in English (minimum B2 level). Additional fluency in regional languages is beneficial. Key Success Factors: Owns Commercial Success: Consistently and proactively identifying, proposing and implementing growth opportunities for the local markets and wider business to meet revenue goals. Leads with Impact: Consulting on and innovating within the PanelVoice solutions, demonstrating deep expertise, credibility and clarity in commuications. Drives Lasting Change: Leading the process of refining solution designs and proactively identifying gaps or optimizations. Open to challenge conventional thinking to drive innovative solutions that meet client needs. Connects to Win: Owning internal and external stakeholder management and communications on complex and long duration client projects that you are leading, adapting effectively to changing circumstances. Solves Problems Decisively: Embracing and promoting the adoption of new technology/tools to reduce roadblocks to impactful, fast and efficient deliveries. Amplifies professional expertise: Deep expertise in your subject area, leading working group/projects, providing compelling explanation of the benefits of our methodology. About Worldpanel by Numerator Global experts in shopper behaviour, we help brands, retailers and government organisations to make the right decisions. At Worldpanel, we turn purchase behaviour into competitive advantages through continuous monitoring, advanced analytics and delivering tailored solutions. Show more Show less

R021734 Gurugram, Haryana, India User Experience Regular Location Details: Gurgaon At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join our Team Are you passionate about representing the Voice of the Customer and driving game-changing growth? Are you known for your ability to craft and deliver amazing insights that produce bold business results? Do you seek out challenging work that will flex your intellectual muscles and empower entrepreneurs? If you do, the Global Research and Insights team at GoDaddy has a marketing research position that will help establish us as the trusted champion for anyone with an idea. What you'll get to do... Manage all aspects of primary research, including partnering with stakeholders, designing research methodology, while simplifying and facilitating decision-making. Manage research projects outsourced to vendors, ensuring alignment with GoDaddy's mission and values. Conduct various research projects, including market research, strategic assessment, and customer experience research including projects that require advanced statistical techniques such as Maxx-Diff and Conjoint focusing on understanding the needs of entrepreneurs and small business owners. Display expertise with market research tools and methods, and surface innovative approaches to problem-solving. Synthesize data and information from multiple sources to inform strategy, guide tactical decisions, and support GoDaddy's ambitious growth plans, translating research into actionable business insights that drive impact and successful outcomes, and meaningfully summarize research to succinctly communicate conclusions to executive-level audiences. Your experience should include... 7+ years of experience managing custom research and insights projects, particularly in the tech industry or areas related to digital entrepreneurship. Masterful at uncovering insights and analyze, using Excel, Word and Powerpoint. Excellent ability to develop clear and compelling presentations for senior executives, simplifying complex data to support decision-making. Solid experience with various forms of research, particularly those that support strategic growth initiatives and market expansion. Strong quantitative skills, able to manipulate and analyze large quantities of data from multiple sources. Possess strong planning, problem solving, teamwork and relationship-building skills. You might also have... Familiarity with Qualtrics. We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Bachelor’s degree in Analytics, Mathematics, Computer Science, Marketing, or other quantitative discipline Deep knowledge of website analytics and software with at least 2+ years of managing web analysts and data engineers. Adobe Analytics and Adobe Suite Experience (Target, Marketo, Launch, AEM) Strong communication skills and the ability to tell a story with data Successful track record of providing strategic recommendations to optimize the digital customer experience (B2B experience is a plus) Proficient Office 365 (Excel, PowerPoint, Teams, Outlook, etc.) Experience working in an Agile environment and running Agile team ceremonies Oversee complex data collection, defining requirements, optimizing the web analytics framework, and ensuring data quality/governance Responsible for analytics engineering and web data infrastructure, applying data best practices and continuous integration to the analytics code base Manage data-driven insights and ideas to support decision making, development efforts, funnel optimizations, marketing campaigns, and overall site optimization Stay aligned with company-wide objectives and ensure the analytics roadmap supports these objectives Coach, mentor, and train team on web analytics best practices, providing technical expertise where needed Be accountable to the health of the digital commerce sales funnel and proactively investigate any anomalies Establish and maintain strong relationships with key stakeholders in eCommerce, eProcurement, U/X, SEO, Demand Generation, Sales, and Leadership to drive actionable insights Oversee Adobe Analytics reporting to support functional teams across the organization Conduct deep analysis on customer pathing and conversions to optimize the site experience Evaluate the contribution of marketing channels to overall site performance and support marketing integrations via Adobe Launch Leverage session replay software to analyze optimization opportunities in partnership with UX/product teams Automate regression testing and identify bugs in tracking Stay informed on new analytics trends and raise enhancement suggestions to the team (privacy laws, cookie-less tracking, new software etc.) Train others on how to leverage data and insights, promoting a culture of digital data literacy and empowered product owners Run all scrum activities, including standups, sprint planning, grooming, and backlog management Develop and maintain processes and oversee timely delivery of quality analytics requests Present program progress to leadership, tracking timelines and communicating launches Master’s degree in Analytics, Mathematics, Computer Science, Marketing, or other quantitative discipline Decibel Insights (or other session replay), Qualtrics (or other site survey), OneTrust (or other cookie management software), Salesforce CRM Analytics (or other CRM) GA4 and Google Tag Manager Show more Show less

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. Role Overview This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon. In This Role, You Will Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization. Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections. Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs. Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable, helping stakeholders immediately grasp both current pain points and future experience opportunities. Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction. Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results. Experience And Qualifications Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles. Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences. Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes, with proven success in gaining stakeholder buy-in for recommended actions. Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus. Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements. Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Show more Show less

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. JOB SUMMARY Lead Business Analyst - Data will be responsible for conducting Voice of the Customer (VOC) analyses, leveraging a wide range of analytical and data visualization tools to uncover and communicate opportunities to improve the customer's experience. Leveraging analytical tools such as Qualtrics, Tableau, and SAS, the Voice of the Customer team analyzes customer behavioral data and open-ended customer feedback TriNet receives through various sources, including: Net Promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. The Lead Analyst will collaborate with internal business stakeholders to: Deliver real-time, actionable customer insights, leveraging all tools and resources available. Integrate qualitative and quantitative customer feedback responses with customer behavioral data to address targeted business questions. Supporting the Net Promoter System program, including measurement of NPS, analysis of the drivers of NPS, and management of the Closed Loop process. Continuously improve the effectiveness and efficiency of the team's research and analysis methodologies, processes, and deliverables." Essential Duties/Responsibilities Regular exposure to complex, cross functional projects in either a project or program management capacity. Experience in presenting data visually to tell a clear story. Experience in presentation and translation of complex findings into layman’s terms. Experience with unstructured data analysis, including text analytics. Experience with and understanding of data and analysis tools, including Tableau and SAS. Experience with and understanding of various statistical methods. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent analytical skills, including strong business acumen. Ability to communicate, build trust, and influence employees at all levels of the organization. Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities. A demonstrated commitment to high professional ethical standards and a diverse workplace." Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelor's Degree or equivalent experience preferred Work Experience Typically 8+ years Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. Role Overview: This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon. In this role, you will: Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization. Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections. Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs. Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable , helping stakeholders immediately grasp both current pain points and future experience opportunities. Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction. Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results . Experience and Qualifications: Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles. Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences. Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes , with proven success in gaining stakeholder buy-in for recommended actions. Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus. Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements. Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. India - Haryana - Gurgaon Corporate Solutions Full-Time Regular 06/06/2025 ID # R-95279

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workspace Experience Enabler Work Dynamics What this job involves: Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client’s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Daily review of feedback ( DSAT ) & connecting with the employee for its closure until satisfaction Collecting Anecdote feedback from the employees using services of transport to have real time feedback on ground Weekly analysis of POY ( Qualtrics ) to see the trend and work upon required training & modification Coordinating End to End movement of VIP coming to the building including the follow-up on the transporation status Sound like you? To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 1 year in the facility management industry/hospitality industry/transport industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview This role will act as an lead for Gallaghers internal employee listening and assessment capabilities. The individual in this role will be responsible leading a team to utilize our technology in designing, delivering, administering, and reporting Gallagher’s survey and assessment initiatives. This role will oversee the end to end process from requirement gathering to delivery in supporting our global businesses. How you'll make an impact Responsibilities Be the point of contact for our business and Talent teams to facilitate the end to end delivery of internal employee listening initiatives, surveys, and assessments (180/360) Act as an Qualtrics SME through delivery and including the development of SOPs and best practices for delivering surveys, assessments, and dashboarding capabilities in Qualtrics EX platform. Collaborate with internal stakeholders and partners to gather and articulate requirements, manage expectations, and to ensure successful delivery. Design and document functional and technical requirements and SOPs to develop consistency in timelines, delivery, and expectations of projects and deliverables. Monitor and review progress for timely implementation of all programs/projects. Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials. Logical thinking and problem-solving skills along with an ability to collaborate. Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data. Attention to detail in providing high quality deliverables. About you Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred. Minimum of 4 years of experience in talent management or a related HR function. Strong knowledge of talent management principles, practices, and trends. Proven experience in designing and implementing talent development programs, including leadership development and performance management process. Familiarity with talent assessment and succession planning processes. Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Strong project management skills, with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Proficiency in HRIS and talent management software is preferred. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join us as User Experience Designers to craft seamless experiences that connect people, platforms, and purpose. To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful as a " User Experience Designer ", you should have experience with: Hands on exp with Service Designer or UX Designer who thrives on crafting meaningful, end-to-end experiences. Planning and forecasting abilities to anticipate change and align resources. Proficiency in benefits tracking is crucial to ensure value realization. Toolkit should include journey mapping and service blueprinting, rapid prototyping, and iterative design. Being a natural collaborator and facilitator who can align diverse stakeholders and thinking in systems—connecting the dots across people, processes, insights, and platforms to deliver seamless services that scale—are also key attributes. Additional Skills: Data literacy to support your decisions, expertise in content strategy, project management, and process mapping. Visual Design proficiency Familiarity with systems like Workday and ServiceNow, as well as experience with survey tools such as Glint or Qualtrics, are a massive plus. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai, Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions – apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst “you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills: Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. Role Overview: This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon. In this role, you will: Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization. Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections. Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs. Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable , helping stakeholders immediately grasp both current pain points and future experience opportunities. Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction. Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results . Experience and Qualifications: Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 2+ years of experience in customer/partner experience analytics or similar data-focused roles. Demonstrated expertise in data storytelling - proven ability to transform technical findings into compelling narratives that articulate business impact, persuade decision-makers, and drive measurable improvements in partner experiences. Exceptional skill in building persuasive, evidence-based cases that connect partner insights to business outcomes , with proven success in gaining stakeholder buy-in for recommended actions. Advanced proficiency in text analytics methodologies and tools for extracting meaningful insights from unstructured feedback, with experience using platforms like Gong, Qualtrics, or similar systems being a plus. Proven ability to develop frameworks that enable the successful adoption of analytical insights, with a track record of creating actionable recommendations that drive measurable improvements. Strong strategic thinking coupled with outstanding communication skills and stakeholder management abilities, ideally complemented by consulting experience and knowledge of AI/ML technologies to enhance data storytelling impact. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. India - Haryana - Gurgaon Corporate Solutions Full-Time Regular 06/06/2025 ID # R-95279

Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions – apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst “you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

Join us as User Experience Designers to craft seamless experiences that connect people, platforms, and purpose. To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful as a " User Experience Designer ", you should have experience with: Hands on exp with Service Designer or UX Designer who thrives on crafting meaningful, end-to-end experiences. Planning and forecasting abilities to anticipate change and align resources. Proficiency in benefits tracking is crucial to ensure value realization. Toolkit should include journey mapping and service blueprinting, rapid prototyping, and iterative design. Being a natural collaborator and facilitator who can align diverse stakeholders and thinking in systems—connecting the dots across people, processes, insights, and platforms to deliver seamless services that scale—are also key attributes. Additional Skills Data literacy to support your decisions, expertise in content strategy, project management, and process mapping. Visual Design proficiency Familiarity with systems like Workday and ServiceNow, as well as experience with survey tools such as Glint or Qualtrics, are a massive plus. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai, Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions – apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst “you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. 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Join us as User Experience Designers to craft seamless experiences that connect people, platforms, and purpose. To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful as a " User Experience Designer ", you should have experience with: Hands on exp with Service Designer or UX Designer who thrives on crafting meaningful, end-to-end experiences. Planning and forecasting abilities to anticipate change and align resources. Proficiency in benefits tracking is crucial to ensure value realization. Toolkit should include journey mapping and service blueprinting, rapid prototyping, and iterative design. Being a natural collaborator and facilitator who can align diverse stakeholders and thinking in systems—connecting the dots across people, processes, insights, and platforms to deliver seamless services that scale—are also key attributes. Additional Skills Data literacy to support your decisions, expertise in content strategy, project management, and process mapping. Visual Design proficiency Familiarity with systems like Workday and ServiceNow, as well as experience with survey tools such as Glint or Qualtrics, are a massive plus. Qualification – Minimum bachelor’s degree (Preferred master’s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai, Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Job Title: SME Annotator - Customer Service & Support Job Summary: We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support. Key Responsibilities: 1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models. 2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT). 3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows. 4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies. Required Toolsets: 1. Commercial Software: - Zendesk - Freshdesk - Salesforce Service Cloud - ServiceNow - HubSpot Service Hub - Intercom - Helpscout - NICE IEX - Verint - Assembled - RingCentral - Nextiva - Tableau - Qualtrics - SurveyMonkey - Slack - Teams 2. Open/Free Software: - osTicket - Zammad - Request Tracker - UVDesk - FreeScout - Rocket.Chat - Mattermost - Element - Jitsi Meet - DokuWiki - BookStack - MediaWiki - Outline - Metabase - Apache Superset - Google Data Studio (free) - Google Forms - LimeSurvey Skills and Qualities: 1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality. 2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement. 3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows. 4. Flexibility: Adapt to different data types, annotation tools, and project requirements. Show more Show less

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary Lead Business Analyst - Data will be responsible for conducting Voice of the Customer (VOC) analyses, leveraging a wide range of analytical and data visualization tools to uncover and communicate opportunities to improve the customer's experience. Leveraging analytical tools such as Qualtrics, Tableau, and SAS, the Voice of the Customer team analyzes customer behavioral data and open-ended customer feedback TriNet receives through various sources, including: Net Promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. The Lead Analyst will collaborate with internal business stakeholders to: Deliver real-time, actionable customer insights, leveraging all tools and resources available. Integrate qualitative and quantitative customer feedback responses with customer behavioral data to address targeted business questions. Supporting the Net Promoter System program, including measurement of NPS, analysis of the drivers of NPS, and management of the Closed Loop process. Continuously improve the effectiveness and efficiency of the team's research and analysis methodologies, processes, and deliverables." Essential Duties/Responsibilities Regular exposure to complex, cross functional projects in either a project or program management capacity. Experience in presenting data visually to tell a clear story. Experience in presentation and translation of complex findings into layman’s terms. Experience with unstructured data analysis, including text analytics. Experience with and understanding of data and analysis tools, including Tableau and SAS. Experience with and understanding of various statistical methods. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent analytical skills, including strong business acumen. Ability to communicate, build trust, and influence employees at all levels of the organization. Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities. A demonstrated commitment to high professional ethical standards and a diverse workplace." Performs other duties as assigned Complies with all policies and standards Qualifications Education Bachelor's Degree or equivalent experience preferred Work Experience Typically 8+ years Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation. Show more Show less

Position: Colleague Experience Survey Analyst Location: Chennai Experience Level: 5+ years Employment Type: Full-time Shift Time : 10:00 AM to 6:00 PM IST (Flexibility required for key afternoon meetings) Mode of Work : Hybrid (Mondays, Tuesday, Wednesdays and Friday) About the Role: We are seeking a Colleague Experience Survey Analyst to help drive meaningful insights and continuous improvements across the employee lifecycle. This role blends data analysis, survey design, and a strong understanding of digital HR transformations to shape an exceptional colleague experience. Key Responsibilities: Conduct advanced data analysis including inferential statistics, correlations, and regression to identify patterns in employee feedback. Lead survey research end-to-end—from questionnaire design to statistical analysis and reporting. Develop and maintain forecasting models , conduct benefits tracking , and support the continuous evolution of change management methodologies . Contribute to digital HR transformation projects, particularly involving SaaS platforms. Collaborate with agile teams and stakeholders to deliver data-backed insights that improve employee engagement and workplace culture. Key Skills & Experience: Strong command of analytical and statistical techniques (e.g., inferential stats, regression analysis). Experience with survey programming platforms such as Glint, PeakOn, or Qualtrics . Proficiency in SQL , Python , or other database querying tools. High-level planning and resource alignment capabilities. Familiarity with technology change , particularly in SaaS environments . Exceptional problem-solving, presentation, and stakeholder communication skills . Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Additional Skills (Preferred): Experience in benefits realization tracking and strategic forecasting . Proven ability to work independently and in collaborative agile teams . A passion for employee experience and a proactive, insight-driven approach. Qualifications: Must Have: Bachelor’s degree in any discipline Preferred: Master’s degree Assessment Areas: Candidates may be assessed on the following: Change and transformation Risk and Controls Strategic Thinking Digital and Technology Orientation Technical and Analytical Capabilities Show more Show less