97 Qualtrics Jobs - Page 3

Position: User Experience Designer Location: Chennai Experience Level: 5+ years Employment Type: Full-time Shift Time : 10:00 AM to 6:00 PM IST (Flexibility required for key afternoon meetings) Mode of Work : Hybrid (Mondays, Tuesday, Wednesdays and Friday) About the Role: We are seeking a User Experience Designer with a strong background in crafting meaningful, end-to-end experiences. If you're a systems thinker who connects the dots between people, processes, insights, and platforms to deliver seamless, scalable services—this role is for you. Key Responsibilities: Collaborate as a Service Designer or UX Designer to develop human-centered experiences across the full user journey. Lead journey mapping, service blueprinting, rapid prototyping , and iterative design processes. Anticipate change through effective planning and forecasting , aligning design efforts with organizational goals. Track benefits and ensure value realization for users and stakeholders. Facilitate workshops and collaborative sessions to align diverse stakeholders. Desired Skills: Strong collaboration and facilitation abilities. High level of data literacy to support design decisions. Exposure to content strategy , project management , and process mapping . Proficiency in visual design and ability to bring ideas to life through compelling visuals. Familiarity with platforms like Workday and ServiceNow is a plus. Experience with survey tools such as Glint or Qualtrics is an added advantage. Qualifications: Bachelor’s degree in any discipline (Master’s degree preferred) If you're passionate about designing intuitive experiences and driving innovation through design thinking, we’d love to connect with you. Show more Show less

Job Description Your Responsibilities The Global Procurement COE team is looking for candidate for the position of Global Source to Contract Specialist. This position requires a deep understanding of procurement business processes and working knowledge of using IT systems & tools to help drive standardized sourcing, supplier performance management (SPM) and Contract Lifecycle Mgmt. (CLM) processes using technology platforms such as Jaggaer, Coupa etc. This position plays to help ADMs Global procurement achieve targeted business outcomes across a broad spectrum of spend categories Responsibilities associated with this role can be divided into 4 broad categories: ESourcing Drive global use and adoption of RF(x) tools across Global Procurement teams, ensuring adherence to ADM’s standard processes Partner with category mgmt. teams globally to deliver best-in-class eRF(x) and eAuction mgmt. processes to maximize value and process effectiveness Serve as ADM’s expert on best practices for eRF(x) processes and tools, methodologies and advanced sourcing strategies Partner with the purchasing hub globally to deliver best-in-class eAuction management processes to maximize value and process effectiveness Supplier Performance Mgmt.(SPM) Manage / enhance existing Standard Operating Procedures (SOP’s) to ensure global consistency and compliance in use of the SPM program Manage the supplier scorecard process and support the category management team in executing the Supplier Performance Mgmt. process Contract Lifecycle Mgmt. (CLM) Serve as a SME on CLM processes and activities Participate in design, deployment and maintenance of the CLM business process globally Continuous Process Improvement Using existing technology such Office365 ecosystem (PowerApps, PowerBI, MS Teams etc.), Qualtrics, Coupa, Jaggaer – drive processes standardization Your Profile Bachelor’s Degree in Business Administration, Information Technology required. MBA a plus 3+ years of Purchasing or Supply Chain experience required 2+ years in Strategic Sourcing and/or exposure to eRF(x) tools (especially Jaggaer/SAP Ariba /Coupa) preferred. Experience with advanced sourcing and optimizations a plus Preferred Experience in Food/ Agri-business industry ISM CPSM is a plus. Innovative professional with proven ability to think strategically and manage aggressive assignments Procurement driven – clear understanding of Procurement business processes such as Sourcing, Contract Mgmt. SRM is a plus Technology savvy – good understanding of IT systems and MS Excel is required. MS PowerApps, MS Power BI and Database a plus Driven team player with excellent written, verbal and interpersonal skills Strategic focus with an ability to prioritize, self-manage and focus on performance excellence Language: As this is a global role fluency in English is required. Fluency in other languages such as: Portuguese, Spanish, French is a plus. Should be able to work in EMEA hours i.e. in 2nd shift starting ~1:00 PM onwards #IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. Req/Job ID 97957BR Ref ID Show more Show less

Tenure : Full-Time Hours : Monday/Tuesday – Friday/Saturday, (8:30 PM IST– 4:30 AM IST) OR (1:30 AM IST– 9:30 AM IST) · Rotational weekend shifts Start Date: Immediately Summary: As a Programmer Analyst, you will be responsible for our public opinion surveys' programming and deployment process from inception to completion. You will gain exposure to a user-friendly survey platform for political data collection and analysis and practical applications of JavaScript and HTML. We are looking for adaptable and eager individuals with a thirst for knowledge to grow in our fast-paced industry. Working in a closely-knit team environment, you will be critical in our core department to ensure accurate survey programming, field preparation, and project launches under quick turn-around times. Responsibilities and Duties: Program phone and online surveys using our proprietary, user-friendly survey platform Professionally converse with multiple clients to determine programming set-up and project specifications Interpret and generate unique programming solutions, through HTML and JavaScript, for various client programming requests Vigorous testing and quality checks of surveys, on a surface and backend level, to confirm accurate programming Analyze skip logic in Excel to verify all programming scenarios are set up correctly before projects launch to ensure data integrity Troubleshoot and respond to mid-field programming changes from internal team and external clients Required Skills: Advanced knowledge of Microsoft Excel Basic knowledge of HTML or JavaScript Strong attention to detail Eager and willing to learn new skills and techniques Demonstrate initiative and creativity in solutions to programming issues Ability and desire to adapt to a fast-paced, changing environment Strong analytical and communication skills Preferred Qualifications: Experience with Qualtrics or SAS Experience with jQuery Benefits: A Global Team of Individuals to help you reach your potential Opportunities for Career Advancement Training and development Higher than average pay Job Type: Full-time Pay: ₹480,000.00 - ₹540,000.00 per year Schedule: Monday to Friday Night shift Weekend availability Experience: similar work: 1 year (Required) Work Location: In person

Overview: The Market Research Team conducts custom survey projects for institutional investment firms, consultancy firms, and corporate organizations. Our team is focused on facilitating custom primary research survey projects for clients who wish to understand market trends within the Healthcare, TMT (Technology, Media & Telecom), Consumer Goods, and Energy & Industrials markets. Office Location - Pune/Mumbai/Bangalore/Delhi Work Model - Remote Early Shift Timing 1:00am-9:00am IST OR 3:00am-11:00am IST What You’ll Do: Work alongside Market Research Project Managers and manage online surveys throughout the entire project life cycle. Tasks include: Edit survey questionnaires to fit respondent-friendly formats and programming formats in Qualtrics Research, identify, and recruit appropriate respondents needed to meet quotas for survey recruiting Program and test questionnaires for online surveys Manage relationships with survey respondents and vendors, and answer all technical and non-technical questions about the survey Respond to RFQs and assess pricing and feasibility Conversion of large quantities of data from surveys into client-deliverable formats using Microsoft Excel, Word, and PowerPoint Ensure clients are regularly updated on survey status and their needs are continually met Work on ad-hoc project requests Work with other teams across Guidepoint in assisting and implementing surveys What You Have: Completed bachelor's degree in related field Minimum 4 years of market research or related experience Expert level Qualtrics experience required – ability to create and troubleshoot complex surveys Experience creating dashboards and data visualizations with tools such as Tableau and PowerBI Excellent communication skills; both written and verbal Proficient use of the internet for completion of timely research projects Demonstrated ability to work in a team atmosphere with minimal supervision A desire to work in a fast-paced entrepreneurial environment What We Offer: Competitive compensation Employee Medical Coverage Casual, multicultural work environment Central Office Location About Guidepoint: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. Show more Show less

✍️ We’re Hiring: Digital Content Writer (UK & AUS Shifts) 📍 Location: Bangalore / Pune (Hybrid) 🕒 Shift Options: UK Shift: 3:00 PM – 11:45 PM IST AUS Shift: 7:00 AM – 3:30 PM IST 💰 Salary: Up to ₹15 LPA 👥 Openings: 2 (1 per shift) 📧 Apply: lavi .sahu@platinoxconsultants.com Are you a digital storyteller with a passion for user-focused writing and SEO-driven content? We’re looking for experienced Digital Content Writers to join a global digital experience team creating engaging website content that drives impact and performance. 🧩 About the Role: You’ll work across global websites and collaborate with UX, SEO, marketing, and design teams to craft content that speaks to B2B audiences across insurance, risk management, and BFSI sectors. From research and stakeholder interviews to writing and optimizing content for performance, you'll help shape the digital presence of one of the world's top professional services brands. 🔍 Key Responsibilities: Write & edit high-performing SEO-optimized website content Collaborate with global stakeholders to create content briefs and gather insights Use tools like Figma, Workfront, and Google Analytics to develop and optimize content Maintain brand tone across UK and US audiences Conduct content audits and help shape content strategies Proof and QA content across web platforms before launch ✅ Requirements: 5+ years of content writing experience, with 2+ years specifically in website content Strong writing/editing skills for both long-form and short-form content B2B experience required (Insurance/BFSI preferred) Experience with Google Analytics (Universal, GA4), Semrush, and content performance tracking Familiar with proofreading, stakeholder interviews, and cross-team collaboration Ability to manage multiple projects and work across time zones ⭐ Nice to Have: Knowledge of tools like Hotjar, Usertesting.com Qualtrics Experience with content creation inside Figma Understanding of digital journey mapping and lead generation strategies 📍 Location: Hybrid – Bangalore or Pune (on-site attendance required as needed) 📩 Apply today: lavi.sahu @platinoxconsultants.com Show more Show less

Location: Noida, UP, IN, 201306 Salary: Nil Division: Academic Department: HE Editorial Job Title Title: Editorial Operations Assistant Department: Higher Education Location: Sector-62, Noida About the Role The Editorial Operations Assistant will support the Higher Education (HE) team by working closely with Content Acquisition & Development, Upper-Level content teams, and Production. The role focuses on assisting with project management of content handovers, identifying and resolving issues to meet timelines, maintaining workflow processes, and supporting the implementation of editorial systems across HE. The assistant will also help develop team expertise in tools such as Qualtrics, iThenticate, Oxford Publish, and Oxford Purchases. Key Accountabilities Support the implementation of new systems and business processes, adapting workflows to evolving publishing needs. Administer and track project handovers. Assist in ensuring timely delivery of throughput, schedules, and quality. Provide technical support and documentation for editorial systems (e.g., Qualtrics, iThenticate, Oxford Publish, Oxford Purchase). Take responsibility for other assigned activities, such as contributing to an index of HE content assets. Ensure adherence to workflow visions and escalate issues when necessary. Maintain handover information using established tracking systems. Contribute to tasks as assigned by the Editorial Operations Lead. Skills, Knowledge, and Experience Aptitude for project management, innovation, content development, and goal delivery. Willingness and ability to learn assigned systems. Ability to collaborate productively across teams and within a matrix management structure. Excellent written, interpersonal, and verbal communication skills. Please apply on Careers.oup.com We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. Job Category: Publishing & Content

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Wärtsilä Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in Wärtsilä. IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride? Job Description Solution Expert, HRIS Introduction We are looking for a skilled and experienced HRIS Expert to join the Wärtsilä Information Management (IM) organisation. The main responsibility is ensuring our global HR systems are operational which helps in global HR annual clock activities (e.g. merit review) are carried out. You will be working closely together with your HRIS colleagues, the broader HR Tech Solutions team and HR stakeholders. This position is based in IM’s India Delivery Centre Mumbai, India and reports to Manager, Integration, API & HRTech delivery Services. A matrix manager within HR Tech Solutions will oversee and support the daily operations. About The Position The Solution Expert, HRIS (HR information systems) role is all about ensuring smooth running of our Global HR systems by providing technical support, and managing HR Processes, while adhering to data security and regulatory compliance. In this role, you will: Perform system administration, technical configuration and maintenance tasks such as mass uploads, central changes, large organizational changes and administrative system backend changes etc. for the Global HR systems e.g., SuccessFactors, Cornerstone, Centric and Qualtrics. Participate and collaborate in various HR initiatives and development project as HRIS subject matter expert. Ensure systems are functioning optimally and that data integrity is maintained. Technically configure and enable annual HR specific activities, such as merit and performance & development processes. Troubleshoot technical issues, identify and document root causes, and transfer advance cases to higher level support team. Support and consult HR users with HR systems related queries. Generate regular and ad-hoc reports from the HRIS to support HR decision-making. Identify, propose, and implement process improvements to enhance efficiency and effectiveness of the HRIS. Stay up-to-date with the latest HRIS technologies and best practices. About You You are a technology and solution-oriented systems expert, who is not afraid to learn something new every day. To be successful in this role, we expect you to: Be experienced in SuccessFactors (our core master data system) and other HR systems, wanting to continuously develop your system expertise. Be proactive about continuously improving our systems and ways of working Take on things you have never done before, but enjoy some routine work every now and then Be service-minded. If you don’t know something, you will for sure find it out! Be a strong team player as the HRIS team collaborates heavily together Have strong problem-solving/analytical skills with attention to detail and a high level of accuracy Take data privacy and compliance seriously Be able to work in a dynamic organization by balancing multiple priorities Qualifications and experience: Overall 5 years of IT experience, including 3 years of proven experience as HRIS expert or in similar role. Bachelors’ degree or Post Graduations in Information Technology, Computer Science, or other relevant HR systems degree. Proven experience working with SuccessFactors as HRIS system. Having experience in other HR systems e.g., Cornerstone, Centric, and Qualtrics etc. is an advantage. Proficiency in data management and security, and very good understanding of integrations in HRIS Experience in MS Office for data preparation and reporting using Excel and PowerPoint. Strong communication and interpersonal skills Ability to work independently and as part of a team Excellent verbal and written communication skills in English Last application date: 27.05.2025 At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Discover Wärtsilä IM’s engaging and dynamic culture on YouTube. Show more Show less

Let’s be #BrilliantTogether ISS Market Intelligence (ISS MI) is looking for an Primary Market Research Analyst to join to join the Mumbai based Research team in support of our ISS MI Research. Overview ISS Market Intelligence Research forms part of the Market Intelligence (MI) division of ISS STOXX. As a Research Analyst you will work on small project teams to support our syndicated research studies, analyze research results, and help develop client deliverables. Coverage will focus on a recurring series of sentiment surveys but may also include other survey research products. Analysts develop critical skill sets by contributing to all phases of our research. They gain valuable market research experience, becoming well-versed in survey design and implementation, data collection and validation, and analysis of results to arrive at strategic implications. Additionally, Analysts develop deep knowledge of our clients’ businesses and strong project management skills. Finally, they gain broad exposure to the US financial services industry and the unique market dynamics for advisor-sold products in the asset management, annuity and life insurance space. Responsibilities Program surveys using Qualtrics. Customize surveys with advanced features like embedded data and custom JavaScript. Implement logic and branching to ensure a smooth survey flow. Conduct thorough testing of surveys to identify and fix any issues before deployment. Monitor survey distribution and response rates. Ensure data quality and integrity during collection. Clean and preprocess survey data. Analysis if market research results in SPSS, Excel and database environments Identify recurring themes and patterns in qualitative data and assign categories. Correct spelling and grammar in qualitative data. Visualize quantitative and qualitative data using charts and graphs to highlight key findings. Qualifications University Degree with academic distinction 1-2 years of experience in market research or related field Strong quantitative skills and a passion for analyzing statistical data Desire to work in a team-oriented, entrepreneurial environment Strong sense of ownership of responsibilities combined with proactive mindset when working autonomously Exceptional attention to detail and organization Demonstrated ability to work with quantitative data Excellent communication skills, both written and verbal Ability to proactively manage time to achieve target dates Demonstrated ability to juggle multiple priorities simultaneously Ability to work independently as well as collaborate effectively with other teams Proficiency with Microsoft Office software (Excel, PowerPoint, Word) Experience with SPSS or another statistical program a plus Utilize critical thinking skills to analyze data trends and derive actionable insights. Able to identify discrepancies in data and propose effective solutions. #ANALYST #MI What You Can Expect From Us At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether. About ISS STOXX ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. Visit our website: https://www.issgovernance.com View additional open roles: https://www.issgovernance.com/join-the-iss-team/ Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. Show more Show less

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Delivery Excellence Analyst As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS’s Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions. What you'll do Impact Stories Management Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact. Collaborate with cross-functional teams to identify, curate, and validate impactful stories. Perform quality assurance and test updates to the workstream content to ensure accuracy and consistency. Continuously evaluate and recommend improvements to the storytelling process. Operations and Change Management Oversee day-to-day operations related to the Delivery Excellence team’s initiatives. Support the implementation of change management strategies to enable smooth adoption of new processes and systems. Drive stakeholder alignment and process adherence across global teams. Marketing and Strategic Communications Create, coordinate, and deliver compelling presentations that effectively communicate ZS’s impact stories to internal stakeholders. Collaborate with marketing and communications teams to amplify visibility of these stories while maintaining message consistency and tone. Lead and facilitate meetings to align stakeholders and support internal campaigns. Net Promoter Score and Feedback Analysis Administer and manage client feedback mechanisms including Net Promoter Score (NPS) surveys using platforms like Qualtrics. Analyze and synthesize feedback to identify trends, insights, and opportunities for improvement. Develop and share regular readouts with delivery teams and leadership to influence action and service improvements. What you'll bring: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field. Master’s degree is a plus. 3-4 years of experience in delivery excellence, business operations, marketing communications, change management, or a similar function in a professional services or consulting environment. Strong experience in requirement gathering, process documentation, stakeholder coordination, and project execution. Proficiency with Qualtrics (for survey management), Microsoft Office tools (Excel, PowerPoint, Outlook, Word), and SharePoint (for collaboration and content management). Experience in developing and delivering internal marketing or executive presentations. Ability to analyze feedback data and translate insights into recommendations and process improvements. Strong written and verbal communication skills with the ability to engage stakeholders across different functions and levels. Familiarity with change management principles (e.g., ADKAR, Kotter) and a structured approach to managing transitions. Additional skills Strong organizational skills and proven ability to manage multiple priorities in a fast-paced, dynamic environment. Demonstrated ability to work independently, take initiative, and drive tasks to completion. Excellent written communication skills, with an emphasis on clarity and structure in storytelling and internal messaging. Experience with internal storytelling, branding, or organizational communications. Ability to work effectively across global teams and navigate cross-cultural communication nuances. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

We're looking for an experienced Mid & Senior UX Researcher to lead research initiatives across multiple product areas. The candidate will have deep expertise in user research methodologies and significant experience applying these in various domains - Grade Specific - 4-9years of experience in UX research - Bachelors degree in human-Computer Interaction, Psychology, Anthropology, or related field - Proficiency in a variety of research methods (e.g., usability testing, interviews, surveys, field studies) - Experience with research tools like User Testing, Lookback, Qualtrics, etc. - Strong analytical and problem-solving skills - Excellent communication and presentation skills - Ability to work across multiple domains and quickly grasp new concepts

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day : This role sits within the CX Data & Operations team in the Customer Analytics org. We have the operational ownership and responsibility to work collaboratively across business and technology. The position requires a blend of strategic and multidimensional thinking, strong communication skills, and a passion to influence how our processes are improved. We’re seeking a proactive and detail-oriented Business Systems And Operations Senior Analyst to join our CX Data & Operations team. In this role, you’ll be responsible for analyzing data, data quality, troubleshooting, issue resolution, as well as building and maintaining automations. Your technical capabilities will be used across multiple proprietary and non-proprietary tools. Collect, manage, and analyze customer feedback data using Qualtrics and other analytics tools. Build and maintain dashboards, trackers, and automated reports for CX metrics. Identify trends, root causes, and opportunities for experience improvements using structured analysis. Collaborate with stakeholders to define requirements, validate data, and track progress of CX initiatives. Present findings and actionable recommendations through clear and concise reports and presentations. Troubleshoot data flow or reporting issues independently and escalate when necessary. Maintain and streamline document and survey process management, ensuring version control and compliance. Monitor, prioritize, and action support tickets related to surveys, dashboards, or data issues, while meeting defined SLAs. Stay current on customer experience best practices and emerging analytics tools .Provide support to team members on tools, workflows, and documentation as needed. What We’re Looking For : Bachelor’s degree in business, Analytics, or related field. Minimum 3 years of relevant experience with data analysis, data reporting, or operations. Experience with Qualtrics is a plus, but strong proficiency is essential. Proficient in Microsoft Excel, Access, Word, PowerPoint, Outlook Proficient to intermediate level skill set in Alteryx Experience with SQL (Hive), JavaScript, CSS, HTML, JSON preferred Familiarity with SharePoint List creation and maintenance Strong analytical and critical thinking skills. Proven business acumen refers to the demonstrated ability to effectively understand and navigate business situations, making informed decisions that lead to positive outcomes. Excellent communication skills—able to explain complex data clearly and confidently. Proven track record of independent task ownership and follow-through Ability to manage multiple priorities in a deadline-driven environment High attention to detail and process integrity. Strong collaboration skills, with ability to work across global teams and time zones Familiarity with customer experience metrics (e.g., CSAT, NPS) is an asset Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

We are seeking a Customer Experience (CX) Research Specialist to join our dynamic Innovation Studio. In this role, you will serve as the right-hand to the Experience Strategist, delivering research, insights, and curated inspiration that drive customer-centric innovation. You’ll combine research rigor with creativity, helping uncover customer needs, market opportunities, and experience best practices across industries such as Telecom, B2B, and MarTech. Responsibilities Research and Discovery Conduct qualitative and quantitative research to understand customer behaviors, needs, motivations, and pain points. Perform competitor and market landscape analyses with a focus on Telecom, B2B, and Marketing Technology industries. Support primary research activities, including survey design, customer interviews, and usability testing. Insights Curation and Analysis Curate relevant case studies, customer journey maps, industry reports, and customer experience benchmarks. Analyze research findings to extract actionable insights and strategic recommendations. Prepare research briefs, trend reports, and insight summaries for use by the Experience Strategist and broader studio team. Strategic Support Assist in designing and preparing workshop materials, innovation frameworks, and ideation session inputs. Collaborate with the Experience Strategist to translate research into opportunity areas and CX strategies. Help visualize insights through charts, infographics, and storytelling formats to enhance strategic presentations. Operational Excellence Maintain an organized and up-to-date research and inspiration library for the studio. Track and manage research project timelines and deliverables to ensure alignment with broader strategic initiatives. Qualifications 5+ years of experience in research, insights, customer experience, UX research, Design, or related fields. Strong skills in qualitative and quantitative research methodologies. Comfortable gathering, analyzing, and synthesizing large amounts of data into clear narratives. Familiarity with customer journey mapping, persona development, and experience frameworks. Experience using research and insights tools such as: Survey and feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey) Journey orchestration and CX platforms (e.g., Salesforce, Adobe Experience Cloud, Genesys) Analysis and visualization tools (e.g., Excel, Tableau, Adobe, Power BI, Airtable) Collaboration and documentation tools (e.g., Miro, Confluence) Excellent written, visual, and verbal communication skills. Highly organized, proactive, and passionate about delivering exceptional customer experiences. Preferred Industry experience or familiarity with Telecom, B2B business models, or the MarTech ecosystem. Background in CX, Design, Innovation Strategy, or UX Research. Familiarity with design thinking, agile methodologies, or human-centered design processes. Ability to work in a fast-paced, ambiguous environment and manage multiple priorities. Show more Show less

Job Description R2 Manager, Data Analyst (User insights) The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are seeking energetic, forward-thinking professionals who love the challenge of digging into complex, distributed and unstructured data, to join our IT Global End User Services (GEUS) as Data Analyst. In GEUS, we adopt the customer-first mindset when delivering our services and products to our colleagues. You will help us understand the pain-points of our colleagues across the globe, uncover the insights and opportunity areas to improve the user experiences with IT. Collaboration with various stakeholders across the globe is crucial to this process, as is ongoing research and evaluation of user experience. With a keen eye for detail, analytical mind, and a commitment to customer (employee) excellence, you will make a significant impact in this role. What Will You Do In This Role Perform qualitative and open text data mining to provide actionable insights to key stakeholders such as market leaders, product managers and executive leaders. Manage the production of dashboard reports and review, design and modification of reports. Ability to handle such projects independently. Possess a problem-solving attitude and ability to identify insights and recommendations. Analyze and interpret data to identify patterns, trends and possible solutions. Advance knowledge of quantitative and qualitative data research methodologies to design them effectively What Should You Have Bachelors’ degree in Information Technology, Computer Science or any Technology stream. 2-3 years of relevant experience in data analysis and dashboard visualization Technical knowledge of IT stacks such as end-user computing, print, applications, servers, network, infrastructure. Experienced in data engineering, integration, modelling and visualization. Experience in data co-relation across various platforms such as ServiceNow, AWS Cloud. Experience with programming survey on tools such as Qualtrics XM. Skilled in programming using SQL, API, Python and other database integration scripting. Demonstrated curiosity in understanding what really matters to our customers. Strong analytical aptitude problem solving, logical reasoning. Good interpersonal skills and team-player attitude. Ability to effectively communicate program plans, proposals, results, and negotiate options. Good at partnering, innovating, and making things happen. You are aligned to our core values. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Required Skills Business Intelligence (BI), Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Relationship Management, Waterfall Model Preferred Skills Job Posting End Date 06/30/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R341137 Show more Show less

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Application Consultants understand the client business process, current and future, and map it to the technologies being used, giving a demarcation of what can be achieved through a standard implementation and what would need customizations or extensions to be done to the application. They may functionally customize the application, partner with application developers to design application enhancements and extensions, and work with business users to implement process changes. Job Description - Grade Specific Individual should be able to conceptualize a business or technical solution leveraging colleagues and partners and must mastered at least one methodology in-depth and have an advanced knowledge of one or more business domains, and one or more SaaS or package software solutions. This role has wide knowledge of industry innovations and competitor activity and actively engage in, and contribute to, internal and external knowledge developments. Individual has the solution knowledge and consulting skills to lead process improvements, “as-is/ to-be” analysis on business processes and/ or IT and can advise clients on the implementation of one or more package modules. This role is responsible for workshop facilitation, integration testing and user acceptance testing. Individual is seen as active member within technology communities. Certifications: maintain certifications on Saas or Package Based solution and relevant methodology​ Skills (competencies) Active Listening AMDOCS (ACC) AMDOCS (Clarify) AMDOCS (Enabler) Analytical Thinking APEX Aprimo Configuration Aprimo Customization Aprimo Functional BA Aprimo Reports Aprimo Testing Apsona for Salesforce Assertiveness Brandwatch Business Acumen Client Centricity Collaboration Coupa Critical Thinking D365 CE Dynamics 365 for Marketing Dynamics CRM 2011 Dynamics CRM 3.0 Dynamics CRM 4.0 Dynamics CRM Online Dynamics CRM Services EMIND - PAYROLL EMIND - Personnel Administration Empathy Employee Management Self-Service (ESS/MSS) Facilitation Field Service Force.com GlobalWebIndex HighRadius inconsoWMS X Influencing Infor Birst Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning JDA - Floor & Space Planning JDA - Intactix Knowledge Base JDA - Master Planning JDA - Merchandise Mgmt System JDA - Monitor JDA - Planogram Generator JDA - SCPO JDA - Sequencing JDA - TM and Logistics JDE Financials JDE Manufacturing JDE Order Management JDE Projects (Project Mgmt) JDE SC Planning & Exe-Logistic JDE Supply Mgmt (Procurement) K-System Learning Mindset Lightning Design System Maximo Functional Maximo TSRM Meridium Enterprise APM MS Dynamics Portals Netsuite - GL/AR/AP/JE Netsuite - Business Analytics Netsuite - Case Management Netsuite - E-Commerce Netsuite - Manufacturing Netsuite - Procurement Netsuite - Retail Management Netsuite - SaaS Integration OpenText for SAP Oracle CRM Cloud Oracle Financials Cloud Oracle HCM Cloud Global Core HCM Oracle HCM Cloud Talent Management Oracle Manufacturing Cloud Oracle Order Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Sales Cloud Oracle Supply Chain Management Cloud PeopleNet - ADB PeopleNet - Payroll PeopleNet - Performance Management PeopleNet - Personnel Administration Peoplenet - PRL PeopleNet - RAM-DL PeopleNet - Recruitment PeopleNet - Trainning Proactiveness Problem Solving Project Management Relationship-Building Requirements Gathering S/4HANA - Planning and Detailed Scheduling S/4HANA EHSM - Environment Management- Emission Management SAFe Sales Cloud Salesforce (Functional) Salesforce Billing Salesforce Classic Salesforce Commerce Cloud Salesforce CPQ Salesforce Einstein Salesforce Experience Cloud Salesforce Field Services Lightning Salesforce Gearset Salesforce Health Cloud Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service Cloud Salesforce SFDX Salesforce Work.com Salesforce Zuora SAP ACM - Agricultural Contract Management SAP AFS - Apparel and Footware SAP Ariba SAP BRIM Functional SAP CAR – Customer Activity Repository SAP CFM - Corporate Finance Mgt SAP Concur SAP Core Banking SAP Core Insurance SAP CRM Customer Relationship Management SAP CS - Customer Service SAP CX - Commerce Cloud SAP CX - Commission (Callidus) SAP CX - CPQ (Callidus) SAP CX - Customer Data Cloud SAP CX - Marketing Cloud SAP CX - Qualtrics SAP CX - Sales Cloud SAP CX - SAP Emarsys Customer Engagement Implementation SAP CX - Service Cloud SAP DMS - Document Management System SAP EAM - Enterprise Asset Management SAP ECC - Controlling (CO) SAP ECC - Financial Accounting (FI) SAP ECC - Plant Maintenance (PM) SAP ECC - Quality Management (QM) SAP ECC - Sales and Distribution (SD) SAP ECC HCM SAP ECC Project Systems (PS) SAP ECC Treasury (TR) SAP EM - Event Management SAP Enable Now SAP Environment Health Safety (EHS) SAP FI-CA Contract Accounting SAP Fieldglass SAP File Lifecycle Management SAP FM - Funds Management SAP for Automotive SAP for Oil & Gas - Downstream SAP for Oil & Gas - Upstream SAP FSCD SAP FSCM SAP GTS - Global Trade Services SAP IBP - Integrated Business Planning SAP IM - Investment Management SAP IS-Retail SAP IS-Utilities (ISU) - Functional SAP Logistic Execution System (LES) SAP LP - Liquidity Planner SAP MII - SAP Manufacturing Integration and Intelligence SAP MM - Material Management SAP PaPM - Profitability and Performance Management SAP PLM - Product Lifecycle Management SAP PRA/JVA SAP Predictive Maintenance and Service SAP Product Footprint Management SAP Public Sector Collection and Disbursement (PSCD) SAP Public Sector Management (PSM) SAP RE - Real Estate Management SAP Responsible Design & Production SAP RPM Resource Portfolio Management SAP S/4HANA - Asset Management SAP S/4HANA - Extended Warehouse Management SAP S/4HANA - Finance SAP S/4HANA - Human Capital Management SAP S/4HANA - Inventory SAP S/4HANA - Maintenance Management SAP S/4HANA - Management Accounting SAP S/4HANA - Manufacturing SAP S/4HANA - Portfolio and Project Management SAP S/4HANA - Product Engineering SAP S/4HANA - Quality Management SAP S/4HANA - Sales SAP S/4HANA - Sourcing and Procurement SAP S/4HANA - Transportation SAP S/4HANA - Warehouse Management SAP S/4HANA Central Finance SAP S/4HANA Cloud - Manufacturing SAP S/4HANA Cloud for Product Compliance SAP S/4HANA Field Service Management (CoreSystems) SAP S/4HANA for Fashion SAP S/4HANA Group Reporting (FIN-CS) SAP S/4HANA Production Operations SAP S/4HANA Service SAP S/4HANA Supply Chain SAP S/4HANA Treasury SAP SCM Advanced Planning and Optimization (APO) SAP SD - Transport Management SAP SRM - Supplier Relationship Management SAP SuccessFactors - Compensation Management SAP SuccessFactors - Dell Boomi SAP SuccessFactors - Employee Central SAP SuccessFactors - Employee Central Payroll SAP SuccessFactors - Learning SAP SuccessFactors - Onboarding SAP SuccessFactors - Performance and Goal Management SAP SuccessFactors - Recruiting SAP SuccessFactors - Reporting SAP SuccessFactors - Succession and Development SAP SuccessFactors - Variable Pay SAP SuccessFactors - Workforce Planning and Analytics SAP Sustainability Control Tower SAP TPM - Trade Promotion Management SAP Track&Trace SAP Treasury and Risk Management SAP TRV - Travel and expense SAP Vehicle Management System SAP VIM - Vendor Invoice Management SAP Vistex SAP Warehouse Management (WM) SAP Work Manager SAP Work Zone for HR SAP Workforce Management and Scheduling (ClickSoftware) SEMRush Stakeholder Management Teamwork T-Innova Veeva CRM Verbal Communication Vlocity CPQ Vlocity Enterprise Product Catalog (EPC) Vlocity Order Management Workday Advanced Compensation Workday Benefits Workday Compensation Workday EM Workday HCM Workday Onboarding Workday Payroll Workday Recruiting Workday Reporting Workday Talent/Performance Written Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Position Summary Job role The Global Delivery Services, Benchmarking Team Senior associate (65) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. While developing a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Senior associate partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas. This role also includes responsibilities to collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team as well as client-facing teams. Job Responsibilities Deliver client service(s): Supports client engagement teams with benchmarking requests, analysis and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security Serves in an execution role to provide end-to-end benchmarking support including data collection, validation and comparison of client’s data with benchmarks to derive areas of improvements Collaborates with the global benchmarking team to ensure program and project objectives are met Relationship Management: Supports with maintaining and sustaining relations with key executives Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders Analytical/Decision Making Responsibilities: Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence) Calculates quartiles and perform ad-hoc queries on database of third party and EY client responses Supports development of benchmarking deliverables incorporating insight from content specialist, analytics team and client team Participates in quality reviews to ensure highest quality client deliverables Works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives Knowledge And Skills Requirement Customer service skills to support request management and data collection Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously Demonstrated ability of analytics, insight generation, data aggregation and excel capabilities Ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment Strong time management, problem solving and organizational skills Self-motivated, with strong work ethics; proactive in identifying issues and opportunities Proactively promote an inclusive work environment by participating in Business Unit, geography, area or national gender/diversity investment efforts Report status of assigned tasks and adhere to Project deadlines Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership Willingness to travel international, if required Education M.B.A. or related Master's degree preferred Other Requirements (Preferred) Knowledge of data sources like APQC, CapIQ, Avansant Computer Economics, LESG, SSON and others Knowledge of additional tools/platforms like Qualtrics, analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI), Excel/Access spreadsheets and databases) Basic Qualifications: Approximately 1 to 3 years of professional experience Experience in core benchmarking domain and analytics, preferred EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

This role requires you to be an active team player in our survey scripting team, working along with other high performing members, and help maintain our high delivery standards. This role requires you to be an active team player in our survey scripting team, working along with other high performing members, and help maintain our high delivery standards. You will get the right environment and opportunities to demonstrate your skills and contribute to achieve the goals of Market Research function at Escalent Inc. Responsibilities Understand project requirements and script surveys of varying complexities Perform user testing and quality assurance of survey functionality Work along with research and project management teams, and ensure project execution is aligned to the research objectives Be consultative, recommend solutions, identify challenges, and work along with all stakeholders towards project success Adhere to the best practices and processes for scripting, and consistently contribute towards evolving those Innovate, Automate, and strive to better quality and efficiency within team Qualifications 2- 5 years of experience in survey scripting Expertise in CMIX and in one or more prominent survey scripting tools like Decipher, Confirmit, Qualtrics, etc Manage medium to high complexity projects independently. Knowledge of Java Script, jQuery Experience of working with international clients in multi-cultural environment Drive and flexibility to adapt to new platforms Ability to exhibit reliable independent decision making Ability to work in and adapt to a high-paced environment Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is a Project, Survey, Data, Dashboard and Reporting Management role and supports the Strategic Insights Optum Digital NPS team. The role is responsible for digital Optum NPS measurement, data analytics (both Quantitative and Qualitative), research support and digital survey management. Strategic Insights is an Enterprise Center of Excellence that supports all LOBs and Optum customer products. This role will support LOBs and team leads who drive digital insights to the business and business partners. This position is responsible for driving short and long-term data and insights support for all Optum digital properties. Additionally, this position is responsible for regular data and reporting pulls from Qualtrics to deliver to team leads and reporting partners. This role is responsible for supporting best-in-class digital measurement within UHG. Primary Responsibilities Work with and support Optum Digital team leads with project, survey, data, dashboard and reporting management Support Qualtrics operations and survey functionality Assist in analyses of website and app performance (integrating multiple data sources including quantitative results, trend information, behavioral analytics such as Glassbox/ DataDog, and Adobe data) Assist in preparing NPS and performance reports for LOB leads, business partners and reporting partners Performing quality control checks to ensure accuracy of work for programming Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free Understand business objectives and support the execution of research plans that effectively address needs of digital teams across the Enterprise Conduct pain-point analyses of Qualtrics data and insights to fit business needs Execute ad-hoc requests that support survey and data operations Engage in a collaborative work environment with other research operations team members Estimate and communicate effective deadlines Effectively self-monitors project related follow up tasks (revision/changes/etc) and escalate and address issues on projects proactively Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate in any discipline 5+ years of hands-on experience with Experience Measurement Platforms like Qualtrics or Medallia 3 + years of experience working with onsite clients/stakeholders Experience working on highly complex technical projects Experience with data processing tools Experience with Qualtrics or Medallia and survey data processing Customer Experience analytics or Market research experience Proficiency in using PPT and Excel Proven attention to detail Proven excellent written and oral communication skills Proven solid quantitative and analytical skills Proven abilities to solve the data issues by providing valuable suggestions

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is a Project, Survey, Data, Dashboard and Reporting Management role and supports the Strategic Insights Optum Relationship NPS team. The role is responsible for data analytics (both Quantitative and Qualitative), Understand Customers wants and needs through email or digital surveys and providing deeper analysis to understand customers pain points. Strategic Insights is an Enterprise Center of Excellence that supports research across all customer segments like Consumer, Client and Providers. This position is responsible for driving short and long-term data and insights support for all Optum Lines of Business and Products (wherever needed). Additionally, this position is responsible for regular data management, analytics, visualization, Reporting and Dashboarding on Qualtrics or other platforms as required. This role is responsible for supporting best-in-class customer experience measurement for Optum. Primary Responsibilities Work with and support Optum Relationship NPS teams with project, survey, data, dashboard and reporting management Support Qualtrics operations and survey functionality Lead regular or ad-hoc analysis to provide deeper perspectives on Customers Experience with Optum Assist in preparing NPS and performance reports for NPS leads, business partners and reporting partners Performing quality control checks to ensure accuracy of work for programming Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free Understand business objectives and support the execution of research plans that effectively address needs of Optum Relationship NPS teams across the Enterprise Conduct pain-point analyses of Qualtrics data and insights to fit business needs Execute ad-hoc requests that support survey and data operations Engage in a collaborative work environment with other research operations team members Estimate and communicate effective deadlines Effectively self-monitors project related follow up tasks (revision/changes/etc.) and escalate and address issues on projects proactively Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate in any discipline 5+ years of hands-on experience with Measurement Platforms like Qualtrics or Medallia 3+ years of experience working with onsite clients/stakeholders Experience working on highly complex technical projects Experience with data processing tools Experience with Qualtrics or Medallia and survey data processing Customer experience analytics or Market research experience Proficiency in using PPT and Excel Proven ability to solve the data issues by providing valuable suggestions Proven attention to detail Proven excellent written and oral communication skills Proven solid quantitative and analytical skills

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Delivery Excellence Analyst As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS’s Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions. What you'll do: Impact Stories Management: Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact. Collaborate with cross-functional teams to identify, curate, and validate impactful stories. Perform quality assurance and test updates to the workstream content to ensure accuracy and consistency. Continuously evaluate and recommend improvements to the storytelling process. Operations and Change Management: Oversee day-to-day operations related to the Delivery Excellence team’s initiatives. Support the implementation of change management strategies to enable smooth adoption of new processes and systems. Drive stakeholder alignment and process adherence across global teams. Marketing and Strategic Communications: Create, coordinate, and deliver compelling presentations that effectively communicate ZS’s impact stories to internal stakeholders. Collaborate with marketing and communications teams to amplify visibility of these stories while maintaining message consistency and tone. Lead and facilitate meetings to align stakeholders and support internal campaigns. Net Promoter Score and Feedback Analysis: Administer and manage client feedback mechanisms including Net Promoter Score (NPS) surveys using platforms like Qualtrics. Analyze and synthesize feedback to identify trends, insights, and opportunities for improvement. Develop and share regular readouts with delivery teams and leadership to influence action and service improvements. What you'll bring: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field. Master’s degree is a plus. 3-4 years of experience in delivery excellence, business operations, marketing communications, change management, or a similar function in a professional services or consulting environment. Strong experience in requirement gathering, process documentation, stakeholder coordination, and project execution. Proficiency with Qualtrics (for survey management), Microsoft Office tools (Excel, PowerPoint, Outlook, Word), and SharePoint (for collaboration and content management). Experience in developing and delivering internal marketing or executive presentations. Ability to analyze feedback data and translate insights into recommendations and process improvements. Strong written and verbal communication skills with the ability to engage stakeholders across different functions and levels. Familiarity with change management principles (e.g., ADKAR, Kotter) and a structured approach to managing transitions. Additional skills: Strong organizational skills and proven ability to manage multiple priorities in a fast-paced, dynamic environment. Demonstrated ability to work independently, take initiative, and drive tasks to completion. Excellent written communication skills, with an emphasis on clarity and structure in storytelling and internal messaging. Experience with internal storytelling, branding, or organizational communications. Ability to work effectively across global teams and navigate cross-cultural communication nuances. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com Show more Show less

locationsIndia, Bangalore time typeFull time posted onPosted 12 Days Ago job requisition idJR0273769 Job Details: About The Role : We are seeking a motivated and detail-oriented Survey Administrator to join our Workforce Science Solutions team in Human Resources at Intel. This is a team of soc ial scientists and data scientists responsible for running enterprise employee listening programs and conducting research projects aimed at improving employee programs and experiences. The Survey Administrator will be responsible for implementing survey setup requirements, configuring dashboards, and ensuring high-quality data collection. This entry-level role is ideal for individuals looking to develop expertise in survey administration and data management using Qualtrics. Key Responsibilities: Set up, configure, and administer surveys in Qualtrics according to project requirements. Develop and maintain dashboards in Qualtrics to visualize survey results effectively. Ensure data integrity and accuracy by performing thorough quality checks on survey logic, design, and response collection. Collaborate with global stakeholders to implement survey and reporting requirements. Troubleshoot technical issues related to Qualtrics survey setup and dashboard configurations. Assist with integration of survey data into other platforms as needed. Maintain documentation and best practices for survey setup and administration. Qualifications: Required Qualifications: Strong attention to detail and ability to follow technical requirements precisely. Familiarity with survey administration and data collection principles. Ability to set up and configure dashboards for reporting survey results. Proficiency in Excel for data manipulation and analysis. Strong problem-solving skills and ability to troubleshoot survey setup issues. Preferred Qualifications: Experience with Qualtrics survey administration. Experience with setup or administration in a cloud-based platform. Understanding of data visualization techniques. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research. Job Type: Intel Contract Employee Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description Unified Support Services (USS) Product Management Lead (U642. USS Product Management Lead) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. The opportunity EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities. The Product Management lead is a pivotal role within Unified support services teams, serving as the key liaison between the business, customers, and the development team. This individual is responsible for defining the vision for the support experience tools & products, managing the product backlog, and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs, strong leadership skills, and the ability to make strategic product decisions. The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen, a strategic mindset, and the ability to lead and inspire teams. Your Key Responsibilities Define and communicate the product vision and strategy to all stakeholders. Manage and prioritize the product backlog, ensuring that the team is working on tasks that maximize business value and meet user needs. Collaborate with stakeholders to gather and refine product requirements. Serve as the primary point of contact for the development team, providing clarity and guidance on backlog items. Ensure that the development team understands items in the product backlog to the level needed for implementation. Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy. Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Monitor product progress at each stage of the development process, and provide timely feedback. Keep abreast of industry trends, market changes, and the competitive landscape to ensure the product remains relevant and competitive. Analyze customer feedback and usage metrics to inform product refinements and future development. Skills And Attributes For Success To qualify for the role you must have Proven experience as a Product Owner or similar role in product management. Familiarity with Agile practices, Lean thinking, and new product development methodologies. Strong leadership and decision-making skills. Own the product roadmap and ensure aligns to business requirements Excellent communication and stakeholder management abilities. Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines. A customer-centric mindset with a focus on delivering value. Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization) Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements Adapts to the style and cultural differences of others to enhance relationships Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data. Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options Ideally, you’ll also have Product Management lead should effectively guide the product development process, ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives. Confidence and ability to make decisions quickly and effectively, often under pressure. A focus on customer needs and the ability to translate customer feedback into actionable insights for product development. Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy. Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs. Skill in negotiating priorities and scope with stakeholders and the development team. Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy. Aptitude for identifying problems and generating creative solutions that align with business objectives Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business. What We Look For Overall 10+years of product management experience in IT service desk industry Proficient in support experience tools such as Genesys, Qualtrics or equivalent Willingness to work in 24/7 What We Offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Summary Position Summary Senior Analyst—Primary Research & Analytics—Deloitte Support Services India Private Limited Understanding client objectives is key to creating a winning value proposition; finding solutions to address client requirements in time-efficient and cost-effective manner leads to a successful engagement. At SurveyHub, we provide these by supporting clients in their online primary research by building and administering surveys, as well as, conducting data analytics and presenting the analysis in a visually appealing way. If this interests you, why do not you sign up for this role? Work you will do Primary Research – Questionnaire design, Survey developmment and administration Draft and review questionnaire for logical consistency, completeness, and best representation of survey questions. Provide meaningful inputs, in terms of logic, flow and presentation of the question(s) to project leads/Deloitte practitioners, while developing the survey questionnaire. Design, Program, and test interactive surveys using Qualtrics, Confirmit and various other software(s). Customize surveys using JavaScript, HTML and CSS. Troubleshoot any programming issues independently. Monitor survey status and provide regular updates and interim trends. Follows the service delivery approach laid down by the manager/client. Provide inputs and draft proposal documents entailing research design (including sampling plan and selection of research methodology), analysis plan and approach. Data analysis and visualisation Buid understanding of the data structure and the project requirements, and provide inputs to project leads/Deloitte practitioners in developing the analytical plan In line with the analytical plan identify suitable analysis and create the analysis template(s). Conduct analysis and present them in visually appealing and meaningful format Check for consistency and accuracy of outputs and data files prior to delivery. Work on analysis tools like PPT, Excel, Tableau, PowerBI, QlikSense, R and Python to conduct analysis. Synthesise qualitative and quantitative data quickly and draw meaningful insights. Client, Projects, and Team Management Handle multiple Research & Analytics projects (including questionnaire review, survey development and analysis) of moderate to high complexity levels independently. Consistently engage with the Deloitte practitioners/leaders (over IM, telephone, and email) to deliver error free deliverables, while managing the communication flow throughout. Demonstrate deep understanding of consulting business and professional services, as well as research process and analytical frameworks. Extend ongoing support (or lead) to a business unit strategy initiative around business development, knowledge management, quality, process improvement, etc. Ensure all production is done in compliance with the process guidelines and client specific guidelines. Coordinate/lead 1-5 team members (Associate Analyst/Analyst) and ensure superior product quality and completion of ongoing projects within stipulated timelines. Provide meaningful inputs to Assistant Manager/Deputy Manager/Manager/Executive Manager on the junior team members (Associate Analyst/Analyst), while their goal setting and performance appraisal. Ensure data confidentiality, integrity, and protection of company's intellectual property. Work Location: Hyderabad Shift Timings: 11 AM to 8 PM The team Our SurveyHub team provides exceptional service and works to build long-term, mutually beneficial relationships. Our team members focus on what is possible and guide Deloitte clients to opportunities while taking into account their business culture, organizational structure, resources, and capabilities. Qualifications Required Science, Engineering, or Business graduate; Masters and MBAs will be preferred. Strong analytical and logical reasoning abilities. 3-6 years of relevant experience in Primary Research & Analytics Proficiency in PowerPoint, Excel, Word, Outlook, and survey development tools such as Qualtrics, Confirmit are essential. Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), SPSS, SQL, PowerBI, QlikSense, R and Python will be added advantage. Experience of working with corporate brand guidelines and templates Excellent oral and written communication skills Preferred General understanding of the management consulting environment Flair for creative problem solving, flexibility to manage multiple projects, and prioritization Understanding of basic statistics and application of analytics using programming tools, such as R and Python Customize the surveys using JQuery, Python, and other web technologies. Understanding of frameworks pertaining to various Consumer studies, such as Buying behavior, Market potential assessment, Brand perception study, and Campaign effectiveness assessment studies Understanding and experience in conducting studies using other primary research techniques such as FGDs, CATI, CAPI, expert intreviews, etc. Ability to provide meaning inputs to facilitate research design, including sampling plan and selection of research methodology #CA-SM Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301764 Show more Show less