Posted:1 day ago|
Platform:
Work from Office
Full Time
Background : At least 1 year of team handling experience, working at a managerial level
Industry: Automobile / Hospitality / Service Industry
Qualification : Minimum Graduate, PG or MBA preferred
Competency Required :
- Customer centric & Service oriented
- Team management skills
- Floor & Hospitality management
- Planning & Organizing Skills
- Understanding of Sales Process & Operations
- Good communication & Networking skills
Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed up
Ensuring that 100% customer queries are responded
Ensuring implementation of SOP & Quality of sales aspects in showroom
Handling of customer utilities & conveniences including processes of floor management, valet, Pantry & car delivery
Capturing of customer complaints, response with-in 1 hour and resolution with-in 24 hours through RMs
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