Posted:1 day ago|
Platform:
On-site
Full Time
Primary Skills
Quality Analyst Job Description
1. Monitor and listen to recorded customer service calls, providing feedback, prepare improvement data.2. Developing and implementing quality control audit plans.3. Call Quality Analyst should also responsible for other tasks assigned by the manager for process improvement.4. Analyse call data to identify trends and recommend process improvements to increase customer satisfaction5. Score calls using a pre-determined set of criteria, documenting results in a detailed report6. Escalate serious issues identified during monitoring to the appropriate management channels7. Generate weekly & monthly reports summarizing quality assurance findings and make recommendations for improving calls.8. Maintain up-to-date knowledge of industry trends and developments
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Schedule:
Work Location: In person
Speak with the employer
+91 9717933221
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