Quality Analyst (QA)

Job Title- Quality Analyst- Malalayam
Location- Bellary, Karnataka
Shift Type- Day Shift (10 AM to 7 PM), Work from office, 6 days Working

Conduct quality audits on customer interactions (calls, chats, emails) and identify improvement areas.

Collaborate with operations and training teams to drive quality excellence across the floor.

Prepare and analyze daily/weekly/monthly quality reports and share actionable insights.

Facilitate quality calibration sessions and feedback sessions with agents and stakeholders.

Create and maintain knowledge documents, SOPs, and e-learning modules for internal use.

Assist in content development for refresher trainings and new hire programs.

Monitor training metrics like TNI (Training Need Identification), training effectiveness, and performance improvement post-training.

Required Skills

· Minimum 1 year of experience in a Quality Analyst role, preferably in an e-commerce BPO process.

· For Salem - Must know Malayalam

Salary Range

· INR 25,000/ - INR 30,000/- per month

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off

Language:

• English and Malayalam (Required)

Work Location: In person