5 - 7 years
5 - 6 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Candidates who want to apply for the role can share their CV's to saumyasirothiya@aesl.in Contact No. 9625972018 Job Title: Quality Analyst Desired Work Experience: - 3- 6 Years in quality Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.
Aakash Educational Services (AESL)
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