319 Call Monitoring Jobs

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Karnataka Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 498 NTH/ per day + PF & ESIC

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not forDelhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Hiring Quality Analyst with 1+ yr experience in BPO/telemarketing. Monitor & evaluate calls, provide feedback, ensure script compliance & service quality. Strong English, QA tools knowledge & outbound sales QA experience preferred.

Quality Analyst Profile In Noida Location Call Auditing Salary upto 3 lac 6 days working Day shifts Location:- Noida sec 62 whatsapp :- 9311447553 Required Candidate profile Domestic calling Experience Required Experience in Auditing the calls and giving feedback to the agents Minimum 6 to 12 months of experience in QA profile English should be Good

Apply Now. Job Title. Associate, Planning & Scheduling. Job Description. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Role And Key Responsibilities. The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams.. The Lead WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership.. As a core and major responsibility candidate should be able to Monitor real-time queue, schedule adherence & attendance.. Resolve escalated issues and requests from site management. Root cause analysis of SLA deviations, action plan development and resolution. Optimize breaks the day of or day before the actual schedule. Schedule ADHOC intra-day training requests and update schedules. Produce and analyze daily efficiency reports (representative availability, access level etc.). Key daily exception requests and update schedules. Crosstrain with Scheduling Analyst. Attend centralized and/or site management meeting, as required. Cater to real time adhoc requests as and when required Preparation of daily / Weekly / Monthly MIS reports & presentations / decks. Key Skills And Knowledge. Required good communication skills.. Required good knowledge of MS Excel & Power point.. Clarity on basic WFM metrics must require i.e. service level, AHT, Shrinkage, attrition etc. Proficiency with computers. Willing to work 24*7. A candidate with Scheduling & Forecasting skills will be preferred.. Ability to handle pressure situations. Driving for self-learning and knowledge enhancement. Educational qualification: Graduate. Disclaimer:-. 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location:. IND Chandigarh DLF IT, Tower C, Site 2. Language Requirements. Time Type:. Full time. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply Now. Show more Show less

Date 7 Jun 2025 Location: Vadodara, IN Company Alstom Req ID:455668 JOB TITLE & JOB CODE Job Title (Job code) Project T&C (T esting & C ommissioning ) Manager (PrTCM) (IN-TT-01_001; IN-TT-01_002; IN-TT-01_003; IN-TT-01_004) PURPOSE OF THE JOB To get customer acceptance in due time for the given project To comply with T&C Work Package QCD ( Q uality- C ost- D elay) commitments and EHS ( E nvironment, H ealth, S afety) requirements for the given project To insure REX ( R eturn of E xperience) towards platforms and site teams ORGANISATION Organisation structure (job belongs to...) Industrial Reports directly to Site T&C Director (IN-TT-00) Other reporting to Chief Operation (IN-MT-02) Direct reports n.a. Network & Links Internal T&C Test Engineering Manager, Serial Test Manager, Serial Test EPU Manager Project Chief Engineer, Chief Operation, Train level & Sub-System roles Engineering Mtiers representatives of each domain & experts Validation Test Manager (TVE) Industrial Production Manager, Line Managers, Supply Chain Manager, Planning Manager Quality Industrial Quality Manager, SQA Manager DIS (D igital I nformation S ystems ): SIG teams Integrating & Participating Units External Customer representatives, suppliers MAIN RESPONSABILITIES Performance measurement Customer acceptance (start of contractual warranty) in respect with contract No fatality nor severe accident related to projects activities T&C Work Package QCD (to date + estimated at completion vs budget) Saving action plan in the background of the yearly budget Projects solution reference library updates Responsibilities Define clear and exhaustive Train Acceptance Criteria-PrTCM. Responsible for Serial Testing and Commissioning. He relies on Site T&C structures to provide and manage train managers and drivers for serial testing and commissioning activities. Definition of the expected vehicles configuration and quality level at the Hand Over from Manufacturing line milestone. To pronounce T&C Go/No Go decision, in narrow interface with PIM and PrQSM at milestone Hand-Over from manufacturing to testing (PC9) at milestone Hand-Over from testing to quality (PC11) Accountable of T&C contract documentation (tests programs, tests description, delivery planning, acceptance criteria, jigs and special tools, records, associated workload and workstation organization (TAKT)) based on contractual and design technical requirements. To supervise the global customer acceptance performance, for the T&C scope of work, integrating components and sub-systems contributions. To ensure, by early contact with Engineering with DFO, the testability of the trains/vehicles. To comply with projects T&C QCD commitments, acting as Work Package Owner, in compliance with CPR process. Efficient and transparent interface with the Warranty Implementation teams working in customers depots Ensures EHS is fully considered in project T&C scope. Reports Deviations, Near-misses and Accidents. To capture and report non-conformities and ensuring they are properly managed and closed, liaising with engineering, validation, RAMS ( R eliability, A vailability, M aintainability, S afety), manufacturing and site Quality. To ensure REX ( R eturn of E xperience) is fully taken into account. MAIN REQUIRED COMPETENCES Educational Mandatory Masters degree in engineering or equivalent Desirable Scholarship dedicated in Railway industry Experience Mandatory Minimum 5 years experience in Testing & Commissioning of Electrical, Control, onboard communications & network systems within process industry, railways or factory automation and minimum 2 years experience in Test Engineering (T&C Methods) Fluent in English language Desirable Be familiar with high-risk activities in association with Electrical work and EHS requirements Competencies & Skills: Have a good understanding of key electrical and/or mechanical processes (in particular earthing & bonding, cabling, protection and instrumentation, ) Strong leadership; result-driven mindset Ability to foster communications between multiple stakeholders (product engineering, manufacturing engineering, industrial functions) Ability for negotiation, problem-solving and efficient decision-making in complex environment Ability to work across sites/functions in a multi-cultural environment Team spirit approach and good communication skills You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Job Type:Experienced

Date 9 Jun 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Testing & Commissioning Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your extensive testing and commissioning expertise in the dynamic field of railway signalling. Youll work alongside innovative, committed, and safety-conscious teammates. You'll contribute significantly to the success of our projects and programs by executing testing activities in line with Alstoms high standards and regulatory requirements. Day-to-day, youll work closely with teams across the business (Field Operation Test & Commissioning, Validation & Verification, and Project Management), ensuring rigorous test execution and reporting, and much more. Youll specifically take care of preparing testing procedures and documentation, but also support the V&V team and perform tests on platforms/in factories as required. Well look to you for: Preparing and executing test activities for various projects or bids Ensuring compliance with EHS procedures and quality standards Using and maintaining the tools and equipment for test activities Maintaining personal protective equipment (PPE) and safety standards Reporting any risks identified during testing activities Supporting continuous improvement by providing feedback to the hierarchy All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Engineering or equivalent diploma Experience or understanding of Testing & Commissioning activities in the railway industry Knowledge of EHS standards and quality control processes Familiarity with MS Office tools (Word, Excel, PowerPoint) Proficiency in the English language Excellent communication skills Agility and time management skills Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our supportive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards senior technical and managerial roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Career Area: Operations : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. To ensure timely reporting of Hazards and near miss. Training to operators on good safety practices Daily/monthly safety reports/target completion Active participation in Zero waste to landfill practices To ensure First time right products by developing Operator. Identifies top paint defects & implementing action plans for resolution.Daily efficient production planning to meet organisation production target Daily Line efficiency monitoring, analysis and action plan implementation on losses. To monitor and control absenteeism, Manpower handling-Deployment, multiskilling. Maintain accurate & up-to-date records material consumption (paint, Chemical, packaging material etc). Monitor& control material usage & waste to minimize cost. Posting Dates: June 18, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Quality Education and specific training : Graduate & Above Knowledge of Quality Tools Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

Responsibilities: * Conduct call audits, monitor calls, ensure quality through regular checks. * Collaborate with teams on improvement initiatives, provide feedback.

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. Professionally communicate findings with leaders through reports, emails, and chat platforms. Accurately and efficiently deliver quality measurements to support operations. Identify areas for improvement and present findings to leadership for coaching and performance enhancement. Create and deliver client assignments for QA database Help create and maintain speech analytics Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 2.5 Lacs Per Annum Immediate Joining Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088