209 Call Audit Jobs

About the Role: This is a full-time hybrid role for an Head of Inside Sales - US Geography at NetCom Learning located in Hyderabad, with flexibility for some remote work. The Head of Inside Sales will be responsible for customer satisfaction, lead generation, account management, and overall sales activities within the assigned US geography. Key Responsibilities: Build/ Manage teams of sales development reps & sales reps. Achieve quota by helping team achieve theirs through direct sales enrolment and appointment conversation Help team achieve their KRAs. Team will source new sales opportunities through lead follow-up and outbound cold calls and emails Work with existing reps & resources and work on optimizing their potential Present insights, pipeline updates, and performance metrics to senior leadership during Quarterly and Annual Business Reviews (QBRs/ABRs). Hire, train & develop new reps to achieve sales & appointment goal Set & manage process by effectively working on the KRAs either individually or, in coordination with various stake holders Create/ manage campaigns effectively with an aim to deliver the desired outcome within agreed deadlines Use data to analyze & optimize campaign performance. Work with various divisions to execute the campaign strategy Monitor, audit & analyze to find ways to optimize the performance Get well versed with products so you are well equipped to takes escalated calls & 2nd voice talk offs Responsible for maintaining headcount, managing performance & attrition Learn & demonstrate good understanding & be a counterpart for Inside Sales Head The Head of Inside Sales Manager will be Instrumental in managing the Sales funnel via appointment generation Requirements: US sales/Inside sales exp. at least 5 years in the US Market. Team management for about 6-10 yrs. At least handling a team of 15+ senior reps. Responsible for Campaign Planning & Strategy Excellent communication skills with no MTI Education Training, SAAS or, other cloud based or, Top BPO

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. Contact Person :HR Suman (9934827654) share CV via WhatsApp OR Sumankumari1@policybazaar.com

2+ years call audit experience is a must Kannada and Marathi Speaking is a must Day Shift 6 days working Age should be less than 35. Max 5L CTC PA Call 7200550358, 9361349589, 7092982513

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis

Hiring for Travel Quality Analyst (US Process ) Min. 1 year exp. required in (Travel Company ) Salary up to : 45k Location : Gurgaon / Delhi (Kirti Nagar ) Both side cab plus meals Shift : Night & Rotational 5 days a week Sat & Sun fixed off

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Role : Manager Min 10 yrs exp required in Quality Analyst(voice). Deep understanding of monitoring quality in a sales environment for C2C. Must be a Graduate. UK shifts. CTC : 20lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Has good analytical skills to analyze and interpret data Mastered and has a solid understanding of quality control mechanisms Ability to identify trends, evaluate products, and make informed decisions Perks and benefits Attractive Incentives Health Insurance Day Shift

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regular performance reports for sales team managers, highlighting areas for training or improvement. Compliance and Process Improvement Experience: Prior experience in a call center, sales, or quality assurance role preferred. Familiarity with sales processes and understanding of sales goals and KPls. Analytical Skills: Strong attention to detail, with the ability to identify trends, patterns, and areas for improvement in sales calls. Ability to analyze data and create actionable insights for sales teams. Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Problem-Solving: Strong problem-solving skills to identify root causes of performance issues and suggest improvements. Techical Proficiency: Familiarity with call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)

Role and Key responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals • Key skills and knowledge: • Strong attention to detail. • Self-starter, sense of urgency and works well under pressure. • Demonstrated ability to multi-task and meet timelines of deliverables. • Proficient in Microsoft Office. • Strong communication skills, both written and verbal. Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Exp : 7-11Years Graduation is mandatory UK shifts Two Way Cabs CTC : 11lpa max Kindly whatspp resumes to Bhargavi @ 8096317698 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Candidate should be working as a Process Trainer on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Candidate should be working as a Quality analyst on papers in an International voice process. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Kolkata / Gurgaon / Mumbai Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

Job Title: Quality Analyst BPO Location:Sector - 18 Gurgaon CTC: 3.2 LPA Working Days: 6 Days a Week Reporting To: Quality Manager / Process Manager Key Responsibilities: Audit customer interactions (calls, chats, emails). Conduct call calibrations with internal and client teams. Use 7 QC tools for root cause analysis and quality improvements. Identify TNI (Training Needs Identification) and support training interventions. Provide feedback to agents and maintain quality dashboards. Requirements: 1 years of QA experience in BPO. Strong in QC tools, call audit methods, and Excel reporting. Excellent communication and analytical skills. Graduate in any stream; interested candidate whats app and call me on 9311240715 (prefered immediate joiner )

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Contact Person: Nidhi Rastogi 8630322833 Interested candidates can apply directly or share their resume on nidhi.rastogi@igtsolutions.com

Professional experience, skills, knowledge, and special expertise required: Key Performance Indicators (KPIs): • Ensure Quality score achievement (90% or as per defined process standards / SLA requirements). • Improvement in customer satisfaction scores (CSAT). • Reduction in quality-related escalations. • Agent performance improvement post-feedback sessions. • Timely and accurate reporting and analysis of quality metrics. Experience: • 3+ years of experience in a voice contact center environment, with at least 1 year in a mid-leadership or quality management role. • Proven track record in driving quality improvements and enhancing customer experience in a contact center setting. Skills & Competencies: • Strong leadership and team management skills. • Excellent analytical, problem-solving, and decision-making abilities. • Strong communication skills, with the ability to present complex data and insights clearly. • Proficiency in call center management tools and quality monitoring software. • Expertise in quality metrics (CSAT, AHT, FCR, etc.). • Ability to handle pressure, meet tight deadlines, and manage multiple priorities.

monitoring and evaluating of calls ensure quality standards identifying gaps in call handling analyzing performance metrics implementing effective solutions exp. in inside sales required Collab with sales & CRM teams to provide actionable feedback

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com