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1.0 - 2.0 years

3 - 3 Lacs

Navi Mumbai

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Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst Preferred candidate profile 5 Days working General Shift timing Need immediate joiner

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7.0 - 10.0 years

6 - 8 Lacs

Greater Noida

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Job Description : 1. Review the product quality plan and customer standard requirement for new project promote to implement in process,Review customer requirement implementation. 2.Guide the process of customer complaint and customer response / product defect analysis, and review the customer complaint report. 3.Analysis of manufacturing process, inspection quality data and reports, summarize and refine and guide closed-loop processing. 4. Review relevant quality data reports based on customer requirements for product process quality data 5. Lead improvement verification of major abnormalities. 6. Guide internal and external audits and implementation of corrective and preventive measures 7.Guide 8D analysis preparation report as per customer complain analysis,review improvement measure in manufacturing process as per customer requirement. 8.Review , trial production preparation with concern project members ,prepare trial report as per PE analysis, review trial report with customer and send closer report. 9.Analyze and deal with abnormalities generated and feedback on the production line. 10.Coordinate with various departments and stations and follow up on the progress of abnormal improvement, online data DPPM factory report update as per customer requirements. 11.Track and confirm improvement verification and analyze the defects. 12.Summarize customer online test result data DPPM and review customer required control measure. 13.Review customer IQC LAR result and abnormalities counter measures 14.Summarize the customer major issues at the current stage, analyze the root cause,review monthly report with customer and formulate an improvement plan to solve the problem from the root cause. 15.Provide skills training for engineers and other personnel to improve the comprehensive strength of the undergraduate office. 16.Summarize the abnormalities of the previous quarter and formulate targeted process improvement plans during the quarter. 17.Recognize process difficulties in this stage and develop improvement plans 18,Summarize the abnormalities in the first half of the year and formulate targeted process improvement plans during the quarter. Review half yearly report with customer and review last six month challenge and solution measures. Other Requirement : 1.Handle customer internal and external audit results 2.Summarize the customer major issues at the current stage, analyze the root cause,review monthly report with customer and formulate an improvement plan to solve the problem from the root cause. 3.Provide skills training for engineers and other personnel to improve the comprehensive strength of the undergraduate office. 4.Complaint handling management with 2485 principal 5.Review daily work management of team and their output 6.Increase team capability for individual work 7.Monthly ,half yearly , yearly meeting with customer 8.Customer relationship management 9.Proactive approach to handle customer issues timely and healthy relationship to meet company bushiness goal . Key skills & Capabilities : 1,Decisiveness. The ability to make decisions, particularly when under pressure, is an important skill to master 2.Empowerment of others 3.Leadership ,good team management 4.Able to handle and communicate with customer VIP levels personals 5.Able to present quality approach ,reports to customer with great satisfaction 7.Easily can handle internal factory issues and promote to improvement. 8.Good communication and report preparation knowledge 9. 8D report strong understanding Desired Candidate Profile : 1. Good professional ethics and high moral standards. 2. Conscientious, detail-oriented. 3. Strong psychological ability, can perform well, and maintain clear logic under pressure. 4. Candidate who can speak or write English will be preferred. PPT, Excel Perks and Benefits As per Company's Norms Role: CS - Quality Manager / Assistant Manager Industry Type: Electronic Components / Semiconductors Department: Quality Employment Type: Full Time, Permanent UG: B.Tech/B.E. in Any Specialization

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5.0 - 8.0 years

4 - 6 Lacs

Greater Noida

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Job Description : 1. Review product quality plans, validate customer requirement in process ,close customer quality requirement timely. 2.Customer online defect analysis ,guide to CS technician how handle online abnormality ,failure analysis and verification on time. 3.Guide the process of customer complaint and customer response / product defect analysis, and prepare the customer complaint 8D report. 4.Guide CS technician about software installation in customer IQC/LAB ,assistance in RMA verification process. 5.Trial production report preparation ,review with customer ,collect all data report for new project as per customer requirment ,summarize it and send to customer with closer report. 6.Review relevant quality data reports based on customer requirements for product process quality data. 7.Review customer online and IQC test result DPPM data ,if exceed standard follow-up control measures in manufacturing process as per customer standard DPPM requirements. 8.Prepare daily/weekly/monthly report and review with customer, validate repair product process as per customer requirements. Other Requirement : 1.Risk assessment 2.Customer complaint handling 2485 rule. 3. Follow-up improvement measure according to customer requirements. 4.8D review 5. Trial production customer requirements and review report 6. Customer online abnormality handling on time. 7. Customer Audit handling and closer follow-up Key skills & Capabilities : 1.Handle customer internal and external audit results 2.Summarize the customer major issues at the current stage, analyze the root cause,review monthly report with customer and formulate an improvement plan to solve the problem from the root cause. 3.Provide skills training for engineers and other personnel to improve the comprehensive strength of the undergraduate office. 4.Complaint handling management with 2485 principal 5.Review daily work management of team and their output 6.Increase team capability for individual work 7.Monthly ,half yearly , yearly meeting with customer 8.Customer relationship management 9.Proactive approach to handle customer issues timely and healthy relationship to meet company bushiness goal . Perks and Benefits As per company norms.

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2.0 - 7.0 years

2 - 5 Lacs

Gurugram

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Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

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6.0 - 10.0 years

4 - 7 Lacs

Kolkata, Delhi / NCR

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Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

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3.0 - 8.0 years

1 - 5 Lacs

Kolkata

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Roles and Responsibilities Conduct quality audits, call monitoring, and root cause analysis to identify areas for improvement. Develop and implement corrective actions (CAPA) to address non-conformities found during audits. Collaborate with cross-functional teams to ensure compliance with quality management systems (QMS). Provide feedback on customer quality issues and work closely with customers to resolve them. Utilize various quality tools such as Pareto analysis, RCA, QC tools, Call Calibration, Feedback, etc. to drive continuous improvement. Desired Candidate Profile 3-8 years of experience in a similar role within the BPO industry. Strong understanding of Quality Management principles and practices (ISO 9001:2015). Excellent communication skills for effective collaboration with internal stakeholders and customers. Ability to analyze data from various sources using tools like 7QC, Call Monitoring, Call Quality etc. Total Experience: 5 Yrs As Assistant Manager: 1.5 Yrs BPO experience is mandatory Work location: Kolkata Interested candidates can apply here puja.vishwakarma@startek.com

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8.0 - 12.0 years

6 - 15 Lacs

Kolkata

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ROLE: Quality Manager DESIGNATION: Manager II Quality LOCATION: Kolkata YEARS OF EXPERIENCE: 8+Years Educational Qualification: Bachelors degree Company is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommend changes Key skills and knowledge: Green Belt Six Sigma Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to team members. Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Demonstrated business acumen.

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2.0 - 7.0 years

2 - 5 Lacs

Kochi

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Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

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1.0 years

1 - 4 Lacs

Bengaluru

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Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

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1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

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Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediate to 15 days candidate Need Excellent communication candidate Salary Up to 30 to 40% Hike on current CTC 5 Days working 2 Way Cab facility Please send your resume and required details to below number if you have above Point Skills only Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com [ Please do not call] Please send you all below required details Name: Number: Location: Updated Resume: Total years of experience: Notice period:

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18.0 - 20.0 years

15 - 22 Lacs

Pune, Maharashtra, India

On-site

Key Responsibilities: Define, develop, and implement a Quality strategy that contributes to enhancing the capability of the QE function by providing technical and administrative support to improve the quality and yield of the product. Assure the reliability and consistency of production by checking processes and their output. Recommend changes to production processes or quality controls to eliminate any problems. Process and PPAP audits are conducted by the customer. Ensure records of quality reports, statistical reviews, and relevant documentation are available. Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority. Provide support to all functions to ensure that appropriate corrective and preventative measures are taken and implemented on a timely basis. Develop, motivate, and challenge all team members to perform to their full potential, providing direct and timely feedback in formal and informal media. Evaluate and schedule appropriate training programs and seminars for the Quality Engineering staff. Ensure plant-wide ESD Controls and Product Regulatory requirements are established, monitored, and maintained. Understand and drive regulatory and compliance certifications as appropriate for 9001: 2000, ISO 14001: 1996, ESD S20.20 20007. Drive management systems, i.e., ISO 14001, ISO 9001, ESD S20.20 2007 across the plant. Ensure speedy resolution of nonconformities related to system, process, and product. Closure of customer complaints through 8D format. Ensure application of various quality tools like Pareto analysis, 5-Why analysis, FMEA, Control Chart, Cause & Effect analysis, Scatter diagram, etc., are used at the plant level. Manage In-Process/Out-Going Quality Control functions. Devise procedures to inspect and report quality issues & monitor all operations that affect quality. Education Bachelors/Master s degree in Electronics / Electrical / Mechanical Engineering (60% throughout) Experience 18+ years

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18.0 - 20.0 years

20 - 25 Lacs

Pune

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" Job Title: Head - Procurement Quality Assurance / Software Quality Assurance Location: Pune About the client: PSS has been mandated to hire a Head - Procurement Quality Assurance / Software Quality Assurance for a fast-growing mechatronics/engineering organisation. Key Responsibilities: Define, develop, and implement a Quality strategy that contributes to enhancing the capability of the QE function by providing technical and administrative support to improve the quality and yield of the product. Assure the reliability and consistency of production by checking processes and their output. Recommend changes to production processes or quality controls to eliminate any problems. Process and PPAP audits are conducted by the customer. Ensure records of quality reports, statistical reviews, and relevant documentation are available. Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority. Provide support to all functions to ensure that appropriate corrective and preventative measures are taken and implemented on a timely basis. Develop, motivate, and challenge all team members to perform to their full potential, providing direct and timely feedback in formal and informal media. Evaluate and schedule appropriate training programs and seminars for the Quality Engineering staff. Ensure plant-wide ESD Controls and Product Regulatory requirements are established, monitored, and maintained. Understand and drive regulatory and compliance certifications as appropriate for 9001: 2000, ISO 14001: 1996, ESD S20.20 20007. Drive management systems, i.e., ISO 14001, ISO 9001, ESD S20.20 2007 across the plant. Ensure speedy resolution of nonconformities related to system, process, and product. Closure of customer complaints through 8D format. Ensure application of various quality tools like Pareto analysis, 5-Why analysis, FMEA, Control Chart, Cause & Effect analysis, Scatter diagram, etc., are used at the plant level. Manage In-Process/Out-Going Quality Control functions. Devise procedures to inspect and report quality issues & monitor all operations that affect quality. Education Bachelors/Master s degree in Electronics / Electrical / Mechanical Engineering (60% throughout) Experience 18+ years #LI-NV1 ",

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3.0 - 5.0 years

2 - 3 Lacs

Coimbatore

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Need to handle all quality related testing ,iso documentation ,kaizen,QC tools,need to check porosity,spectro,Xray

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1.0 - 6.0 years

3 - 6 Lacs

Kolkata, Pune, Bengaluru

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Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

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2.0 - 7.0 years

3 - 5 Lacs

Navi Mumbai

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AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Please Note - candidate should atleast 1 year of experience as a QA in international process. (This is a non technical role. We are looking for similar kind of an experience. Interested candidate can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

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2.0 - 7.0 years

2 - 3 Lacs

Chennai

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Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

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10.0 - 16.0 years

12 - 18 Lacs

Hyderabad

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Do you have more than one vacancy for this job? Location: Hyderabad, Telangana, India Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description: We are seeking a highly skilled and motivated Manager - Customer Experience to join our team. In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization. Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics Conduct regular quality audits and implement corrective actions as needed Collaborate with department heads to identify training needs and quality improvement opportunities Mentor and guide team members in both training and quality management practices Stay updated on industry trends and best practices in training methodologies and quality management Prepare and present reports on training outcomes and quality performance to senior management Qualification: Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience quality management roles Rich Experience in BFSI domain Proven track record in developing and implementing successful training programs Strong knowledge of quality management systems and process improvement methodologies Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization

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2.0 - 7.0 years

4 - 6 Lacs

Mumbai, Pune, Bengaluru

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Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

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6.0 - 8.0 years

5 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

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3.0 - 8.0 years

6 - 9 Lacs

Hyderabad

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Responsibilities Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor Coordinates and facilitates call calibration/training sessions for call center staff Publishes quality trends, feedback and improvement / enhancement reports Conduct quality monitoring and coaching Deal tactfully and courteously with clients Produce Quality reports and dashboards such as TNI, Pareto etc. Drive process improvement and ensure process compliance Contribute to the development of the short and long term goals of the process Ensure quality, NPS and CSAT targets are met at all times Drive first call resolution and quality initiatives in the program Skillset Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge in MS-Office. Works accurately and with an eye for details. Sales experience is required either retention or acquisition. Okay with Project-based type of employment Willing to work onsite for a shifting schedule.

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1.0 - 6.0 years

3 - 7 Lacs

Pune, Mumbai (All Areas)

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Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

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15.0 - 20.0 years

1 - 2 Lacs

Hoshiarpur

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Role & responsibilities 1. Quality Strategy & Planning- Define and implement the Quality Strategy aligned with business goals and customer expectations. Drive continuous improvement initiatives to enhance product quality and reduce cost of poor quality (COPQ). Set quality KPIs and monitor performance against benchmarks. 2. Defect Analysis & Corrective Actions Lead root cause analysis (RCA) of internal and customer-reported defects. Ensure implementation of effective corrective and preventive actions (CAPA) using 8D, DMAIC, or other tools. Review defect trends and introduce proactive measures to eliminate recurring issues. 3. Team Building & Training Develop an efficient team structure for the Quality department across all shifts. Mentor and train quality engineers, inspectors, and shop floor teams on defect identification, control plans, and inspection techniques. Build a culture of ownership, quality consciousness, and accountability within the team. 4. Process Control & Review Mechanisms Establish robust incoming, in-process, and final inspection procedures. Implement quality gates at critical stages of production. Conduct periodic quality reviews with cross-functional teams. 5. Rejection Control & First Time Right Drive initiatives to ensure reduction in internal and customer rejections. Monitor process capability (Cp, Cpk) and ensure adherence to specifications. Promote First Time Right approach across departments including melting, molding, and machining. 6. Documentation & Compliance Ensure adherence to ISO 9001 / IATF 16949 / customer-specific requirements. Maintain QMS documentation, SOPs, and calibration records. Coordinate with third-party inspectors, customers, and certification agencies. 7. Customer Communication & Support Act as the key quality contact for customer audits, complaints, and visits. Provide timely and effective resolution to quality-related customer concerns. 8. Technology & Systems Implement quality management systems (ERP/MES/QMS). Leverage data analytics for decision-making and quality improvement. Desired Profile Experience: 15+ years of experience in Quality Assurance in a casting foundry (SG Iron, CI, or Aluminum); minimum 5 years in a senior leadership role.

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1.0 - 6.0 years

3 - 6 Lacs

Pune, Bengaluru, Mumbai (All Areas)

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Quality Analyst | International BPO Must have Exp as a Quality Analyst into International Voice (Mandate) Exp Working in to International Voice Process (Mandate) Graduation Mandate Loc - Pune , Mumbai , Bangalore Need Excellent Communication Ready to Work in Rotational Shift and Off 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

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0.0 - 2.0 years

13 - 22 Lacs

Chennai

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Should have in depth knowledge of ISO 9001, ISO14001, & ISO 45001 standards. Certified internal auditor / Lead Auditor will be an added advantage. Proficiency in GD&T and engineering drawing standards. Knowledge about manufacturing processes / work experience in chemical etching process , electroplating , mechanical stamping, furnace operations etc. Should have detailed knowledge on process validation , feasibility study and part qualification methods. Collaborate with CFT to support new part development , process improvement, and risk management. Sound knowledge of risk assessments, PRD, CP, FMEA, and RCA (5 Why, 8D problem solving, Fishbone Diagram, and Pareto Analysis). Ability to perform and interpret tolerance analysis , SPC & measurement system evaluations . Lead a Team of 10-15 quality technicians and 3-5 quality engineers Train and mentor IQC & IPQC teams and promote quality culture and continuous improvement . Documentation – Creating and maintaining quality documentation, standardization and creating and developing quality business processes and systems Monitor quality KPIs , analyse trends, and report findings to the reporting manager. Take appropriate corrective actions on time to prevent recurrence. Responsible for conducting Inhouse QMS & Process Audits periodically as per the schedule. Lead and coordinate internal and external audits (supplier) , ensuring timely closure of non-conformities. Oversee calibration and validation of equipment, including master gauges, ensuring traceability and accuracy. Manage internal / external customer complaints , conduct a detailed root cause analysis , and implement corrective and preventive actions (CAPA) on time. Excellent leadership, communication, and analytical skills. Proficiency in MS office, ERP/MES systems , quality management software, data analysis. Understanding of industry specific regulatory standards and safety requirements (e.g., ISO, CE, UL, RoHS, REACH), is an added advantage. Education and Experience Required : Engineering in Mechanical with minimum 7-10yrs of work experience in Quality assurance is desired. Experience of working in stamping, chemical etching or electroplating industry is preferred. Skills:- 8D Problem Solving, ISO 14001, ISO 45001, ISO 9001, Measurement Systems Analysis (MSA), Production Part Approval Process (PPAP), Quality Assurance (QA), Statistical Process Control (SPC) Education: - Bachelor of Engineering / Bachelor of Technology (B.E./B.Tech) - Mechanical Engineering Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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5.0 - 10.0 years

4 - 8 Lacs

Chennai

Work from Office

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: As a Team Lead, you will support the quality team in PMO activities. This role demands a deep understanding of CMMI Dev ML 5 Appraisal and ISO 9001:2015, ISO 14001-2015, and ISO 27001-2013 audits for software development and services projects. Key Responsibilities: Strong experience in ISO 9001:2015 & CMMI Level 5 Dev & Services standards. Hands-on experience as an ATM for CMMI Level 5 Development certification. Experience in frameworks like Agile, SAFe Agile, Kanban and DevOps etc. Knowledge of Statistical Process Analysis methods and tools (Control Charts, Pareto Analysis, Minitab, Crystal Ball etc.) Strong expertise in handling PMO activities. Capability to understand business requirements and design suitable processes. Skilled in identifying gaps/improvement opportunities/risks in the existing QMS. Competence in planning, coordinating, and conducting internal audits. Ability to support business activities and projects as a process facilitator. Qualification: Minimum 8 years of experience in QA as Process facilitator, Auditor etc. A Professional bachelor s degree or postgraduate degree in Science (Regular Course) from an accredited university. Certifications such as ISO 9001:2015 Internal Auditor/LA, Certified ATM, CSM etc. Excellent communications skills. Proficient in MS Office.

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