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QA-BPO Voice Process

Technotask Business Solutions Pvt Ltd

1 years

0 Lacs

Bhopal Madhya Pradesh India

Posted:2 weeks ago| Platform:

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Skills Required

monitoring service coaching audit reports training compliance calibration communication excel support certification sigma management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Experience Required:

Location:

Job Type:

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Job Summary:

Quality Analyst (QA)

Key Responsibilities:

Monitor live and recorded calls, chats, and emails to evaluate performance.
Identify quality assurance trends and suggest process improvements.
Provide actionable feedback and coaching to agents.
Maintain audit reports and share insights with team leaders and managers.
Collaborate with training and operations teams to close performance gaps.
Ensure compliance with company standards and client expectations.
Participate in calibration sessions and quality review meetings.

Key Skills & Requirements:

Minimum 1 year of experience as a QA in the BPO industry.
Good understanding of BPO operations and quality parameters.
Strong analytical and observational skills.
Excellent verbal and written communication skills.
Proficiency in MS Excel and basic reporting.
Ability to work under pressure and meet deadlines.
Knowledge of quality tools (QA forms, RCA, etc.) is a plus.

Preferred Qualifications:

Graduate in any discipline.
Exposure to customer service, technical support, or sales processes.
Certification in Six Sigma or quality management (if any) is a plus.

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Technotask Business Solutions Pvt Ltd

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QA-BPO Voice Process

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Bhopal, Madhya Pradesh, India

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QA-BPO Voice Process