Location: Ganesh Galaxy City, 4th floor Technotask, Ayodhya Bypass Bhopal. Department: Customer Support Job Type: Full-Time Work Mode: On-site Shift: Rotational Shifts Contact Person: Akansha 8450097147 Email: akansha.tomar@technotask.co.in Key Responsibilities: · Handle customer queries via chat and voice channels promptly and professionally. · Provide accurate information related to products, services, orders, billing, or technical issues. · Resolve complaints efficiently, ensuring first-contact resolution whenever possible. · Follow communication scripts and standard operating procedures. · Escalate unresolved or complex issues to higher support levels. · Maintain customer records and document all interactions in CRM systems. · Meet or exceed performance metrics (e.g., CSAT, AHT, FCR, quality scores). · Stay up to date with product knowledge, policies, and system changes. Skills: · Excellent verbal and written communication skills in English. · Strong typing speed and computer literacy. · Problem-solving ability and attention to detail. · Ability to multitask and work under pressure. Experience: · Experience in a customer service role (chat and/or voice). · Freshers with good communication skills are welcome to apply. Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020, aims to deliver unparalleled value to clients through omnichannel solutions that enhance customer experiences and drive business excellence. Based in Bhopal, we have expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients. With a 400% growth rate and expertise in diverse industries, we offer comprehensive services including voice, email, and chat support, among others. Join us to reshape the future of customer experiences. Role Description This is a full-time on-site role for a Customer Support Executive located in Bhopal. The Customer Support Executive will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing technical support, and offering online support. Day-to-day tasks include handling customer complaints, troubleshooting technical issues, and assisting clients through various communication channels. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Online Support and Technical Support skills Excellent communication and problem-solving skills Ability to work effectively in an on-site team environment Prior experience in customer service roles is an advantage Bachelor's degree or equivalent education in related fields Show more Show less

Solution Architect (Node.js & Python – Voice AI Focus) Location: Bhopal/Hybrid Experience: 7+ Years Responsibilities: • Architect and lead development of scalable Voicebot backend in Node.js/Python. • Build, manage, and optimize conversational AI workflows (TTS, STT, NLP). • Define system architecture, data pipelines, and microservice integrations. • Provide architectural guidance to backend teams for all product verticals. • Collaborate with product and DevOps teams for deployment strategy. Must-Have Skills: • Deep knowledge of Node.js and Python. • Strong background in LLM, NLP and designing AI-driven voice systems. • Experience with cloud platforms (AWS/GCP), microservices, and API architecture. • Previous experience in voice tech or contact center tech is a big plus. Show more Show less

Company Description Technotask Business Solutions Pvt Ltd has rapidly grown since its inception in March 2020, providing exceptional customer experience solutions. With a network of 13 centres across India, Egypt, and the UAE, our diverse team spans the UK, USA, KSA, and Columbia. We serve over 20 global clients across various industries, including FinTech, Health-Tech, and E-Commerce. Our comprehensive services range from voice and email support to lead generation and quality audits. Role Description This is a full-time, on-site role located in Bhopal for a Content Writer. The Content Writer will be responsible for creating and editing web content, developing content strategies, conducting research, writing, and proofreading. The role involves collaborating with various teams to ensure high-quality content delivery and aligning content with business goals. Qualifications Web Content Writing, Writing, and Proofreading skills Experience in developing Content Strategies and conducting Research Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work independently and collaboratively Bachelor's degree in English, Journalism, Communications, or a related field Experience in the BPO industry is a plus Show more Show less

Company Description Technotask Business Solutions Pvt Ltd is a global omnichannel solutions provider dedicated to enhancing customer experiences and driving business excellence. Since its establishment in March 2020, the company has experienced exponential growth, serving over 20 global clients across diverse industries like FinTech, Retail, Health-Tech, and more. With 13 centers in India, Egypt, and the UAE, Technotask has an extensive service portfolio that includes voice, email, chat support, catalogue management, and more. Role Description This is a full-time on-site role located in Rajnandgaon for a Customer Support Associate. The role involves providing customer service, sales support, and marketing assistance to clients. The Customer Support Associate will be responsible for handling customer inquiries, resolving issues, and promoting company products/services. Qualifications Analytical Skills, Communication, and Customer Service skills Sales and Marketing skills Experience in handling customer inquiries and resolving issues Ability to work collaboratively in a team setting Excellent problem-solving abilities Previous experience in a customer-facing role is a plus Bachelor's degree in Business Administration or related field Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020 in Bhopal, India, has quickly expanded to 13 centers across India, Egypt, and the UAE. With a diverse global team, Technotask serves over 20 clients across 48 Lines of Business (LOBs) in industries such as FinTech, NBFC, BFSI, Retail, E-Commerce, Health-Tech, Edu-Tech, and more. The company offers a wide range of services, including voice, email, and chat support, logistics support, outbound sales, lead generation, and quality audits. Technotask is dedicated to enhancing customer experiences and driving business *Job Summary:** We are seeking a dynamic and detail-oriented **Assistant Manager – Quality & Training Lead** to join our BPO operations in **Ashok Nagar**. The ideal candidate will have a solid foundation in BPO quality and training functions, with at least 1 year of relevant experience. You will play a key role in enhancing agent performance, driving quality metrics, and implementing impactful training programs. **Key Responsibilities:** **Quality Assurance:** * Monitor and evaluate inbound/outbound calls, chats, or emails based on defined quality parameters. * Identify gaps in communication, compliance, and customer satisfaction. * Generate and analyze quality reports and dashboards to track team and individual performance. * Provide coaching, feedback, and performance improvement plans for agents. * Work with operations and client teams to address quality issues and recommend solutions. **Training & Development:** * Design and deliver training programs for new hires and existing staff. * Conduct regular refresher training and upskilling sessions. * Maintain training documentation, modules, and performance records. * Coordinate with SMEs and team leads to align training content with operational goals. * Track and evaluate training effectiveness to ensure ROI on learning programs. *Key Skills & Qualifications:** * Bachelor’s degree or equivalent qualification preferred. * Minimum **1 year** of experience in a BPO environment, specifically in quality and training roles. * Strong understanding of call center metrics, quality assurance tools, and training methodologies. * Excellent communication, coaching, and facilitation skills. * Proficiency in MS Office (especially Excel, PowerPoint). * Ability to work independently and manage multiple priorities in a fast-paced environment. **What We Offer:** * Competitive salary and performance incentives * Opportunities for growth and learning * Friendly and supportive work culture * Centrally located office in **Ashok Nagar** --- **How to Apply:** Interested candidates can send their updated resume to poonam.chadokar@technotask.co.in Show more Show less

Role Description This is a full-time on-site role for a Customer Service Executive located in Mysore. The Customer Service Executive will be responsible for providing exceptional customer support through various channels, ensuring customer satisfaction and managing customer relationships on a daily basis. Qualifications Interpersonal Skills and Customer Satisfaction Customer Support and Customer Service Customer Service Management Excellent communication skills and problem-solving abilities Prior experience in customer service roles Ability to work in a fast-paced environment and handle challenging situations 12th class and above degree. Show more Show less

Company Description Technotask, founded in March 2020, is dedicated to transforming customer experiences through omnichannel solutions. Based in Bhopal, India, and having expanded to 13 centers across India, Egypt, and the UAE, we serve over 20 global clients across 48 Lines of Business. Our diverse expertise spans industries including FinTech, NBFC, BFSI, Retail, E-Commerce, and more, with esteemed clients such as Meesho, FloBiz, and Swiggy. We offer comprehensive services ranging from voice, email, and chat support to logistics, outbound sales, lead generation, and more. Follow us on our digital channels for updates on our latest innovations and news. Role Description This is a full-time on-site role for a Field Onboarding Executive located in Bhopal. The Field Onboarding Executive will be responsible for onboarding new clients, ensuring a smooth transition and integration process, and providing continuous support and training. Day-to-day tasks include coordinating with various teams, conducting orientation sessions, resolving client issues, and gathering feedback to improve onboarding processes. The role requires excellent communication skills and the ability to work closely with clients to ensure their needs are met efficiently. Qualifications Excellent communication and interpersonal skills Experience in client onboarding and client relationship management Strong problem-solving and organizational skills Ability to conduct training sessions and provide ongoing support Familiarity with CRM software and tools Ability to work on-site in Bhopal Prior experience in a customer service or client-facing role Bachelor's degree in Business, Management, or related field Show more Show less

We're Hiring: Field Onboarding Executive – Rapido Location: Chhattisgarh Full-Time | Field Role About Rapido: Rapido is India’s largest bike taxi platform, committed to providing affordable and convenient commute options. We’re rapidly expanding and looking for dynamic individuals to join our on-ground operations team. Role: Field Onboarding Executive What you’ll do: Identify and approach potential captains (bike taxi riders) in the field Conduct document verification and ensure compliance Assist captains with app installation, training, and onboarding Guide new captains through their first ride and earnings process Coordinate with internal teams for smooth onboarding flow Work actively in the field to ensure targets are met Who you are: Comfortable working in the field and interacting with people Basic knowledge of Android smartphones and apps Strong communication skills (local language + basic Hindi/English) 10th/12th pass or graduate Experience in field sales, delivery, or onboarding roles is a plus Energetic, self-motivated, and target-driven What we offer: Fixed salary + performance-based incentives Travel allowance Career growth opportunities in operations and management Be part of a fast-growing startup making a real impact! Interested? Apply now or DM us for more details! 📧 milind.kumar@technotask.co.in #Rapido #HiringNow #FieldJob #OnboardingExecutive #OperationsJob #BikeTaxi #StartupJobs #FieldRecruitment #JobsinBhilai Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020, specializes in delivering omnichannel solutions to enhance customer experiences and drive business excellence. From its humble beginnings in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients across 48 Lines of Business (LOBs). Technotask's expertise spans multiple industries including FinTech, Retail, E-Commerce, and more. With a diverse team operating worldwide, the company prides itself on its comprehensive range of services including voice, email, and chat support, among others. Role Description This is a full-time, on-site role for a Customer Support Executive located in Bhopal. The Customer Support Executive will handle day-to-day customer support activities including addressing customer inquiries, providing technical support, ensuring customer satisfaction, and delivering online support. Additional responsibilities include troubleshooting, maintaining customer service standards, and ensuring a high-quality customer experience. Qualifications Skills in Customer Support, Customer Service, and Customer Satisfaction Experience in providing Technical Support and Online Support Excellent communication and problem-solving skills Ability to work independently and as part of a team Experience in the technology or customer service industry is a plus Bachelor's degree in any discipline or equivalent experience

Job Title: Team Leader – BPO Location: Mysore Experience Required: Minimum 1 year as a Team Leader in a BPO Languages: Kannada, English, Hindi Job Type: Full-time Industry: BPO / Call Center / Customer Support Job Summary: We are hiring a Team Leader for our BPO operations in Mysore. The ideal candidate must have at least 1 year of experience as a Team Leader in the BPO industry and should be fluent in Kannada, English, and Hindi. This role requires strong people management skills and the ability to drive team performance. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor individual and team performance to ensure targets and service levels are met. Coach, motivate, and mentor team members to achieve performance goals. Handle escalations and resolve customer queries effectively and efficiently. Conduct regular team meetings, feedback sessions, and performance reviews. Prepare daily/weekly reports and share updates with management. Ensure process adherence and implement improvements where necessary. Maintain a positive and disciplined team environment. Required Skills & Qualifications: Minimum 1 year experience as a Team Leader in the BPO industry. Excellent communication skills in Kannada, English, and Hindi. Strong leadership and team management abilities. Good understanding of BPO metrics (AHT, FCR, CSAT, etc.). Ability to work under pressure and meet deadlines. Basic knowledge of MS Excel and reporting. Shift: Rotational shifts (including weekends) Joining: Immediate joiners preferred To Apply: Please send your updated CV poonam.chadokar@technotask.co.in