Q-Commerce & CRM Executive

Job Summary:

We are hiring a proactive and detail-oriented Q-Commerce & CRM Executive to manage daily operations across leading Quick Commerce platforms and coordinate with internal teams to ensure smooth order fulfillment and customer experience. This role involves end-to-end handling of Q-Commerce partners like Zepto, Blinkit, Swiggy Instamart, and other fast-paced platforms, along with managing customer relationships across channels.

Key Responsibilities:

• Manage listings, orders, dispatches, and returns on Q-Commerce platforms.
• Coordinate with supply chain, factory, and logistics teams for timely deliveries.
• Act as the point of contact for order issues, service delays, or platform escalations.
• Collaborate with platform category teams for listings, campaigns, and visibility boosts.
• Maintain and update customer records and interaction logs using CRM tools.
• Respond to customer queries via WhatsApp, email, and social media channels.
• Analyze weekly order trends, fill rates, and returns to recommend improvements.
• Support marketing and account managers with insights and platform coordination.

Candidate Profile:

• Bachelor’s degree (BBA preferred); MBA is a plus.
• 2–4 years of experience in Q-Commerce operations or CRM in FMCG/D2C sectors.
• Prior experience with platforms like Zepto, Blinkit, Swiggy Instamart, etc. is essential.
• Proficiency in Google Sheets/Excel, CRM systems, and basic creative tools (Canva preferred).
• Strong communication skills, attention to detail, and a solution-oriented mindset.
• Ability to handle fast-paced environments and coordinate across departments.

Location: Kamla Nagar, Delhi (Work from Office)
Working Days: 6 Days a Week (Monday to Saturday)
Contact HR: +91-9211311226

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person