Program Manager - Training

Job Summary The job entails managing domain & process training requirements for the aligned business teams, i.e. from new hire training to assessing training needs of existing associates in business, creating & implementing training and development plans. The training manager is required to liaison with various internal functions and business teams to support business objectives. The candidate should have good written, verbal and interpersonal communication skills. S/he should have prior experience in managing training team, stakeholder relationships and multiple parallel training projects at the same time. The Training manager would be required to understand the business operations and decision making processes, to be able to produce targeted and tangible results via effective and efficient workforce in line with companys core values. An organized & experienced candidate with training skillsets who excels in providing the best deliverables related to training roles & responsibilities.. Candidate would be responsible for performing training needs assessments, reviewing the designed curriculum (internally or eternally )and learning materials while managing all phases of training interventions. Demonstrates leadership skillsets & fulfils business objectives by delivering educational services that meets customer needs. Perspective Responsibility Customer Stakeholder management: liaison with business operations teams, quality assurance team, hiring team and other functions for delivering day to day tasks Manage communication routines with stakeholders at one to one level, group level, business unit level (Training reports, new program communication, process/product knowledge updates/enhancements) Represent training team in client calls, project meetings, knowledge transfer sessions. Internal Process / Operations /Learning & Development Manage end to end training processes.. a. need gathering/needs identification, b. create learning plan/curriculum finalization, c. content development/customization, d. training delivery, e. Trainee assessment at various stages of learning (during and after training) f. measuring training effectiveness & efficacy, g. training MIS/reporting Project & program management of key training transition projects, new learning programs etc. Training human resources management & development: work allocation, performance measurement routines, coaching and development of aligned training personnel Drive improvement initiatives for enhanced experience for trainee, business & trainers and deliver positive business impact Work with onshore training counterparts to ensure alignment to standard curricula, processes etc. Be self driven & motivated, and focus on self-development per the agreed development plans Secondary Responsibilities Actively seek current training methods and best practices to facilitate training employees Lead/Participate in internal training project/intra team initiatives Qualifications Graduate in any discipline Technical Skills Experience in training in RCM industry or Healthcare industry Hands on expertise in MS Office tools PowerPoint, MS Excel, Word etc. Understanding of training metrics & ability to work with data Excellent facilitation/training delivery skills Coaching skills Project management skills Effective time management, and ability to handle multiple priorities simultaneously Proficiency in the US healthcare terminology would be an added advantage Experience -Minimum 9 -10 years work experience, with at least 4-5 years in training function and 3+ years as people manager. -Should have handled a team of min 7 members plus