Product Manager SMS (CPaaS)

As a Product Manager specializing in SMS technology and CPaaS (Communications Platform as a Service), you will play a crucial role in driving the strategy, development, and execution of product features and integrations that enhance communication workflows. With a minimum of 4 years of experience in this domain, you will collaborate with cross-functional teams, including engineering, sales, and marketing, to ensure seamless integration capabilities that deliver value to customers. Your responsibilities will include defining and driving the roadmap for SMS within the CPaaS and communication domain, ensuring alignment with overall business goals and customer needs. You will conduct market research and analysis to stay ahead of industry trends and identify opportunities for a competitive edge. Collaborating with internal teams, partners, and customers, you will gather requirements, prioritize features, and oversee the successful delivery of product enhancements. Working closely with engineering teams, you will define technical requirements and ensure the successful execution of API and UI-driven solutions. Additionally, you will continuously assess and enhance the user experience, focusing on ease of use, scalability, and reliability. Cultivating and managing relationships with the product management team will be essential to facilitate shared goals. You will support product launches and coordinate go-to-market strategies, collaborating with marketing and sales teams to promote new features and integrations. By analyzing performance through KPIs and user feedback, you will drive improvements and future development cycles. Your role will require a strong grasp of API technologies, SDKs, various integration methodologies, communication systems, and CPaaS technologies. To excel in this role, you should possess a Bachelor's degree in computer science, engineering, or related fields (an MBA is a plus), along with proven experience in project management, agile methodologies, sprint planning, data interpretation, stakeholder management, and problem-solving. Preferred qualifications include experience with communication platforms like Twilio or Nexmo, familiarity with SaaS products, cloud-based services, and a strong understanding of security protocols and compliance in communication products.,