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5.0 - 10.0 years
15 - 25 Lacs
Noida
Work from Office
Job Title: Community Manager Location: Noida Department: Community & Customer Engagement High Priority for freelancer's Job Overview: We are seeking a passionate and experienced Community Moderator & Engagement Specialist to join our team. In this role, you will be responsible for ensuring a positive, high-quality community experience for our users. You will manage the day-to-day operations of the community, engage with users proactively, and collaborate closely with internal teams to align community initiatives with product updates and customer needs. Your expertise will help foster meaningful relationships, drive user engagement, and provide valuable insights to influence product development. Key Responsibilities: Community Moderation & Operations: Enforce community guidelines, review user discussions, and manage spam/abuse to maintain a professional, positive environment. Actively monitor user engagement and provide insights to continuously improve the community experience. Ensure timely and valuable responses to users by moderating and engaging with discussions. Oversee user onboarding, role-based access, and account management within the community platform. Customer Engagement & Success: Engage proactively with users by moderating questions, addressing concerns, and fostering key discussions. Collaborate with cross-functional teams (Product, Support, Community Advisors) to drive peer-to-peer engagement. Identify and nurture super users, empowering them to become community advocates and champions. Organize and host community-driven events such as webinars, AMAs, and other initiatives to boost engagement. Curate and promote user-generated content across forums, blogs, and social media channels. Product Collaboration & GTM Alignment: Align community efforts with product updates, launches, and adoption strategies. Gather customer feedback and escalate key product insights to influence the product roadmap. Support beta testing programs and product pilots by connecting power users with relevant teams. Insights & Reporting: Leverage analytics tools like Adobe Analytics and Khoros to measure community engagement, user retention, and sentiment. Provide data-driven insights and reports to stakeholders, focusing on community trends, impact, and areas for improvement. Required Qualifications: Experience: 5+ years of experience in customer-facing roles or product-related positions (B2B SaaS experience is preferred). Proven expertise in community moderation, content curation, and engagement strategies. Experience working with community platforms such as Khoros, Discourse, Slack, or Discord. Familiarity with analytics tools like Adobe Analytics, Google Analytics, or similar platforms. Skills: Excellent written and verbal communication skills, with a strong customer-first mindset. Ability to collaborate effectively with cross-functional teams including Product, Marketing, Support, and Engineering. Strong organizational and multitasking skills, with the ability to manage multiple priorities. Passion for building and nurturing online communities. Ability to synthesize community feedback and deliver actionable insights. Bonus: Previous experience in community management is a plus. Experience with event management (webinars, AMAs, etc.) is advantageous. Why Join Us? Opportunity to work in a fast-paced, innovative environment within a B2B SaaS company. Collaborate with cross-functional teams to influence product strategy and improve customer experiences. Play a key role in shaping the future of the community and product development. Access to professional growth opportunities and a supportive team culture.
Posted 3 weeks ago
12.0 - 20.0 years
35 - 70 Lacs
Pune
Work from Office
Job Title: Business Head COCO Rides Location: Pune Reports To: Chief Business Officer Experience Required: 11 to 25 years in operations, mobility, or fleet-driven businesses Salary : Upto 70 LPA (Fixed) + Incentives About the Role: We are seeking a dynamic and strategic Business Head to lead our COCO Rides division. This role demands strong leadership, deep understanding of mobility and fleet operations, customer-first thinking, and the ability to scale a service-based business in a competitive market. Key Responsibilities: Strategic Leadership Define the vision, strategy, and roadmap for COCO Rides. Drive business expansion across cities, optimizing ROI and asset utilization. Monitor market trends, customer insights, and competitive landscape to steer business decisions. P&L Ownership Own full P&L for the COCO Rides business. Set financial targets, control operating costs, and ensure sustainable unit economics. Manage pricing, margin strategies, and revenue growth levers. Operations Management Lead end-to-end fleet operations Set SLAs for uptime, reliability, and ride quality. Implement systems to reduce TAT, improve asset utilization, and maximize fleet health. Team & Leadership Build and mentor a high-performing cross-functional team across operations, city management, customer service, and analytics. Set clear KPIs and performance standards. Customer Experience & Safety Ensure consistent, high-quality customer experiences. Drive safety initiatives, compliance with local transport regulations, and incident management protocols. Tech & Process Integration Collaborate with product & tech teams to implement tools for fleet tracking, driver scoring, and demand forecasting. Embrace automation and data analytics for smart decision-making. Marketing Collaborate with central marketing team to organize BTL events for driving registrations Forge partnerships with corporates to onboard them/their employees as key customers Qualifications: MBA or equivalent degree from a reputed institution. 1218 years of experience, preferably in urban mobility, logistics, or fleet-heavy services. Proven track record of scaling operational businesses with P&L accountability. Strong analytical, leadership, and execution skills. Comfortable working in fast-paced, dynamic environments. Preferred Attributes: Experience in shared mobility space Passion for building tech-enabled services Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
Posted 1 month ago
7.0 - 10.0 years
7 - 12 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
Here are the high-level expectations for Ruby on Rails engineer role: Have 7+ years of software development experience The ideal candidate is someone who thrives in a fast-paced environment Expertise in Ruby/Rails language, whos also excited about dabbling in other frameworks and technologies (e.g., Go, React.js, GitHub Actions) Ability to test, debug and supervise your code Communicates clearly and effectively, and demonstrates a track record of working successfully across engineering, product, and business-oriented teams You enjoy building new products as well as testing/refactoring existing code Bachelors in computer science, Information Technology, or related field Nice to have: It would be a PLUS if the candidate has built previous projects using AWS, Java, React, MySQL, Go, and GraphQL but not required Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Posted 1 month ago
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