Product Manager- Affordable LAP

Objective:

To support the design, execution, and continuous improvement of the Small Ticket LAP (Loan Against Property) product (up to ₹40 Lakhs ticket size). The role focuses on managing product construct, customer journey, risk-policy alignment, and cross-functional delivery while ensuring business scalability, customer satisfaction, and portfolio quality.

Responsibilities

• Product Design & Development:

• Support in defining product structure, pricing, eligibility, and disbursal process. Benchmark with market and coordinate LOS/LMS UAT.

• Customer Journey & Process Improvement:

• Map digital and physical customer journeys, identify process gaps, and drive SOP updates in collaboration with Tech, Ops, and UX teams.

• Risk & Policy Coordination:

• Align with Credit and Risk teams on underwriting policies, surrogate income programs, and track policy exceptions.

• Performance Monitoring:

• Track key business KPIs like disbursements, TAT, conversion rates, and early delinquencies; provide actionable insights.

• Channel & Stakeholder Enablement:

• Train and support Sales teams and DSAs on product/process queries.

• Regulatory Compliance:

• Ensure product alignment with RBI/NBFC guidelines and support audits.

• Innovation & Enhancements:

• Drive product/process improvements, pilot new initiatives, and enhance digital journey efficiency.

Qualifications

1. Experience:

   5–8 years in Product Management or Secured Lending (LAP/MSME/HL)

2. Education:

   MBA/PGDM in Finance, Marketing, or related field

3. Domain Knowledge:

   LAP underwriting, income surrogates, property assessment norms, LOS/LMS workflows, and DSA/channel models

4. Skills:

   Strong analytical ability, project & stakeholder management, cross-functional coordination, MIS reporting, and understanding of regulatory frameworks