Procurement Assistant

As a Supply Associate, you will be responsible for onboarding cleaning contractors on the Livspace platform and building and managing relationships with contractors in the respective cities. Your role will involve managing contractor partner bandwidth, monitoring SLAs, and resolving customer escalations by collaborating with contractors. Additionally, you will oversee the scheduling and rescheduling of site visits for inspections when necessary. You will be tasked with finalizing and documenting agreed service costs in consultation with service partners, allocating Customer Success Managers, and facilitating the handover of service activities to the Order Execution team. It will be your responsibility to ensure that customers" queries and concerns are addressed promptly and that all service activities are completed within the committed timelines, budget, and quality standards through regular follow-up checks with customers and partners. You will also be required to make decisions on fixes or redoing a job and follow up with partners to execute the necessary actions. The ideal candidate for this role should hold a Graduate or Post Graduate degree from any institution and have 1 to 2 years of vendor management experience in the cleaning or interiors category. Excellent communication and interpersonal skills are essential, along with the ability to multitask and prior experience working with CRM tools. Proficiency in Microsoft Office and Google Suite tools, including Excel and Google Sheets, is required, as well as a basic understanding of negotiation and operations skills.,