458 Process Mapping Jobs

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: As a project team member within our large-scale Workday delivery programme, you will play a key role in the successful implementation and deployment of Workday HCM across the organization. We are looking for candidates who possess a good understanding of both Workday HCM functionalities and HR operational processes, as this role will bridge the gap between the delivery team and business needs of our end users. This role requires a good understanding of Workday HCM, experience working within complex project environments, and a strong ability to collaborate with various stakeholders. You will be responsible for supporting the creation and maintenance of project documentation including process workflows, standard operating procedures, change impact assessments and other project deliverables. This role will also support in the creation and updating of user training material, and providing post-go-live support as stakeholders adopt Workday into their day to day operations. This is an exciting opportunity to contribute to a transformative project and gain valuable experience in a large-scale Workday implementation with plenty of scope for the role to grow with experience. What you'll be doing: Participate in all phases of the Workday HCM implementation lifecycle, from planning and design to testing, deployment, and support. Collaborate with business stakeholders to gather and document requirements related to HCM processes. Create and maintain accurate documentation of Workday HCM configurations and processes. Develop and support delivery of training materials and user training sessions on Workday HCM. Support in the creation of business process documentation such as workflows and standard operating procedures Work across the project team and with stakeholders to identify process enhancements and requirements to support stakeholders in adopting Workday Follow project methodologies and best practices. Work effectively within a large programme team and contribute to a positive team environment. Proactively identify and mitigate risks related to Workday HCM implementation. What you'll need: Good understanding of Workday functionalities within HCM modules is preferred but not required. Experience in HR operations and Workday HCM is strongly preferred. Strong analytical, problem-solving, and process mapping skills Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Workday HCM certification is highly preferred. Experience with other HCM systems. Project, Process and/or Change management certification. Working Conditions: Standard office environment or remote work. May require occasional travel. Compensation and Benefits: Competitive salary and benefits package.

Job description We are seeking a meticulous and driven Business Process Analyst to join our dynamic team. You will be a critical member of our new Operational Excellence Team under the Business Operations organization. You will work closely with cross functional teams to understand, analyse, and document processes ensuring our operating rhythm is optimized for performance and scalability. This is a pivotal role in enhancing our operational efficiency and maintaining our data integrity. Responsibilities: Analysis : Analyse to understand business processes, interdependencies, bottlenecks, and tools used to identify areas of improvement. Process Documentation: Create accurate documentation of business processes, retrieve and aggregate data from multiple sources, compiling it into a digestible and actionable format streamline workflows and reduce redundancies. Stakeholder Collaboration: Engage business stakeholders in constructive dialogues to convert business problems into logic problems that can be solved with data, effective communication, and visualizations. Knowledge Management: Maintain an organized repository for documentation and establish process for updating standard operating procedures (SOPs), guidance documents and business policies as directed, to ensure effective and accurate integration of individual processes into the end-to-end operating rhythm. Support and Implementation: Provide business process training and create/update supporting content and training materials (e.g., communications, Guidelines, FAQs, presentations, etc.) on new processes and tools. Qualifications: Undergraduate BA/BS degree in business, finance, management, or similar field 2-3 years of operational control, business process and/or business analysis experience with strong analytical and critical thinking skills Ability to interact comfortably with various levels of management and articulate issues clearly and succinctly Self-starter and team player with ability to meet tight deadlines and balance competing priorities. Highly organized and proficient in process mapping and documentation tools (e.g. Vizio, Lucidchart) What We Offer: Tuition reimbursement higher education: Masters degree, advanced certifications Retirement savings plan with company match Professional development opportunities for analytics expertise and BI tool mastery Multiple career pathways into strategic analytical leadership at Quickbase A dynamic and collaborative work environment. The chance to work on impactful projects that drive business success. Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate

Description We are seeking an experienced Business Analyst to join our team in India. The ideal candidate will have a strong background in analyzing business needs and translating them into functional requirements for IT solutions. Responsibilities Gather and analyze business requirements from stakeholders Develop functional specifications and process documentation Create and maintain project documentation including business cases, user stories, and use cases Collaborate with cross-functional teams to ensure successful implementation of solutions Perform data analysis and generate reports to support business decisions Identify areas for process improvement and recommend solutions Facilitate workshops and meetings with stakeholders to elicit requirements Assist in user acceptance testing and validate that the system meets business needs Skills and Qualifications Bachelor's degree in Business Administration, Information Technology, or a related field 5-10 years of experience in a business analyst role Proficient in business analysis tools such as JIRA, Confluence, or similar software Strong understanding of software development lifecycle (SDLC) Experience with data visualization tools like Tableau or Power BI Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work independently and collaboratively in a team environment

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Avaloq Wealth Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Business Analyst, you will engage in a variety of tasks that involve analyzing organizational processes and systems. Your typical day will include assessing the current state of business models, identifying customer requirements, and defining future states or business solutions. You will conduct research, gather data, and synthesize information to support decision-making and improve operational efficiency. Collaboration with various teams will be essential as you work to align business objectives with technological capabilities, ensuring that the organization is well-positioned for future growth and success. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate workshops and meetings to gather insights and foster collaboration among stakeholders. - Develop comprehensive documentation that outlines business requirements and proposed solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Avaloq Wealth. - Strong analytical skills to assess business processes and identify areas for improvement. - Experience in process mapping and business modeling techniques. - Ability to communicate effectively with both technical and non-technical stakeholders. - Familiarity with project management methodologies to ensure timely delivery of solutions. Additional Information: - The candidate should have minimum 12 years of experience in Avaloq Wealth. - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

At Dailyrounds/Marrow (subsidiaries of NHPL), the mission is to revolutionize healthcare by empowering doctors to excel in their practice. The vision revolves around organizing and enhancing the knowledge of the practice of medicine, creating a thriving community of doctors and healthcare professionals throughout India. The flagship product, DBMCI One, is a NEET PG/NExT preparation app that boasts India's top faculty. The app provides unparalleled flexibility for guided learning, offering recorded lessons, live classes, and offline face-to-face sessions. Established in 1992, Dr. Bhatia Medical Coaching Institute (DBMCI) has been a trailblazer in medical exam preparation, offering specialized courses for NEET PG, FMGE, MDS, USMLE, and MRCP. The institute's impressive 92.5% success rate underscores its dedication to guiding students towards successful medical careers. DBMCI One prides itself on scalability, with over 500,000 doctors trusting the platform for their preparation. The app features terabyte-scale media streaming for seamless learning, 1,500+ hours of live classes annually, and accommodates up to 3,000 concurrent users. Key Features That Set DBMCI One Apart: - Guided Learning: Personalized mentorship through live streaming sessions. - Highly Engaging Video Content: Average session duration ranges from 50 to 70 minutes. - DBMCI Notes App: An ultimate digital study companion. - Exceptional Results: A 92.5% success rate driven by India's leading faculty. Responsibilities: 1. Process Design & Optimization: - Evaluate existing business and sales processes to identify inefficiencies and opportunities for enhancement. - Integrate new tools and technologies to streamline operations and ensure seamless data flow. - Lead the automation of business processes using tools like Zapier, n8n, Zoho, Qntrl, and Pipefy. - Communicate process updates and improvements to stakeholders across departments. - Develop scalable workflows to support team and geographical expansion. 2. Data Management and Analysis: - Analyze data to identify patterns, growth opportunities, and inefficiencies. - Generate insights by working with internal data teams or using tools like Excel, Google Sheets, Looker, or Tableau. - Support key business questions through structured analysis. - Monitor process performance metrics, create dashboards, and provide actionable insights. 3. Cross-functional Execution: - Foster collaboration among Operations, Support, Sales, Marketing, and Product teams to align process initiatives with business objectives. - Align business needs with data-backed solutions. - Collaborate with internal teams to launch and refine new business processes. 4. Continuous Improvement and Compliance: - Lead process improvement projects applying methodologies like Lean or Agile. - Ensure standardized, compliant, and industry regulation-aligned processes. - Manage daily operational activities and resolve operational blockers. - Connect with stakeholders to ensure operational deliverables are met. Qualifications: - 4+ years of relevant experience in business operations, process management, or strategy & analytics roles. - Bachelor's degree in Engineering/Business Management, Project Management, or related field (Master's degree or relevant certifications are a plus). - Strong understanding of process mapping, SOP creation, and continuous improvement methodologies. - Proficiency in MS Excel/Google Sheets, data analysis, reporting, and performance tracking. - Knowledge of visualization & dashboarding tools like Looker, Tableau, Power BI (SQL basics are beneficial). - Experience in managing large-scale day-to-day operations. - Excellent communication, problem-solving, and cross-functional collaboration skills. Desired Competencies and Growth Areas: - Operational Excellence: Proficiency in managing day-to-day operations and process execution. - Logical Thinking and Criteria-Making: Willingness to develop analytical reasoning and criteria-setting skills. - Automation Focus: Passion for automating business processes, with a target of 60% automation and 40% operational focus. If you are driven by process automation, operational excellence, and business transformation, we invite you to apply for this exciting opportunity. Please submit your updated resume to anjali.rastogi@dailyrounds.org.,

As a CRR PMO at our company, your role will involve overseeing Project Management Office (PMO) activities for various end clients, engagements, and territories. You will be responsible for managing portfolios, large accounts, and Program and Project Management for clients. Your duties will also include very senior stakeholder management for end clients and internal stakeholders up to the C-suite level. Additionally, you will act as a Growth Strategist, contributing to business development and proposals for sales, as well as leading large Transformation and transition programs, strategy, and roadmap initiatives. Your responsibilities will encompass various tasks such as creating project plans, project charters, project checklists, and steering decks for project planning, monitoring, execution, and completion. You will track project objectives, workstreams, milestones, timelines, deliverables, dependencies, scope, risk assessment, and issue resolution. Managing project resourcing, recruitment, onboarding, effort estimation, budget and finance, communication plans, new metrics, and approaches in the market will also be part of your role. Utilizing Project Management Tools like Microsoft Project Plan (MPP) and Jira extensively, you will be expected to apply Scrum practices and Agile methodologies, including sprint planning and driving the project. Data Analytics & Reporting frameworks for status, progress, and decision-making will also fall under your purview. Moreover, you will be responsible for creating presentations, visual representations, and storyboarding to effectively communicate project updates. As a CRR PMO, you will coordinate with multiple departments of clients and internal teams, manage change control procedures, ensure quality compliance and risk management procedures, regulatory compliance, and root cause analysis. Financial forecasting, financial analysis, revenue lifecycle management, governance and cadences, kickoffs, and bootcamps will also be integral parts of your responsibilities. Furthermore, you will be involved in people and team management, coaching and mentoring of coachees and peers, peer and team review of client deliverables, driving team and compliance initiatives, conducting project management trainings within the team, and attending leadership meetings. You will contribute to business development and sales efforts, driving the capability across the globe and bringing in new wins. Your role will also entail continuous learning and development through completing certifications as needed and driving digital transformation, automation, innovation, technology adoption, and tools to enhance productivity. You will work on practice, territory, industry, and capability development, increase standardization globally, and establish guiding principles of cross-regional rigor and collaboration. In addition to the generic PMO responsibilities, if working in FS PMO, you will be responsible for meeting relevant regulations and industry standards specific to the organization's sector. You will work closely with compliance and legal teams to interpret regulations and incorporate necessary controls into project plans, develop and implement risk management frameworks, and perform regular risk assessments and audits. If assigned to IA PMO, you will need a basic understanding of the Internal Audit function, concepts, and regulations. Your responsibilities will include supporting Internal Audit engagements, drafting audit documentation and reports, managing tools, evidence gathering and maintaining workpapers, issue validation, and working with clients to validate action items. Having excellent communication and written skills, trusted and sustainable relationship skills, ethics and values, and being a Collaborator Champion are essential people skills for this role. Thinking like a leader and acting as an owner will also be key attributes expected from you in this position.,

We are seeking an experienced RPA professional with expertise in Business Process Analysis and Techno Functional consultancy to join our Intelligent Automation Center of Excellence at Booking.com. As part of our team, you will play a crucial role in meeting the increasing demand from the business, supporting a rapidly growing automation portfolio, and making a significant impact across all business areas. In this role, you will be viewed as a service provider for the entire company, operating with a high degree of autonomy and Entrepreneurship. Your responsibilities will include being naturally inclined towards improving efficiencies, seeking accountability, fostering collaboration, embracing cross-functionality, striving for continuous improvement and high quality in your work, demonstrating a strong work ethic, and being eager to understand and solve real-world problems through technology. The ideal candidate should possess: - 5+ years of experience in Business Analysis, Process Design, and Process Improvement - 3+ years of experience in creating Automation Process Design Documents for RPA implementations - Professional experience in managing process improvement initiatives in the Finance field - Proficiency in process mapping, Process Documentation, Data analysis, Process flow variation analysis, Business Process Engineering, Process identification & analysis, Requirement gathering, stakeholder engagement, solution design & Feasibility analysis, testing & validation - Understanding of compliance, risk management, Sox, relevant regulations, and security in automated workflows - Preferred Blue Prism certification - Knowledge of Blue Prism architectural/infrastructure components and Blue Prism Process Intelligence/Process Mining - Familiarity with SQL, .NET, C#, HTTP APIs, and Web Services - Experience in designing, developing, deploying, and maintaining software in a production setting - Background in working in a scrum/agile environment - Excellent communication skills in English (written and verbal) - Emphasis on creating clean, accurate, and maintainable documentation Please note that the job location is in Bangalore. Additionally, successful applicants may undergo pre-employment screening checks by a third party in accordance with applicable law, which may include verification of employment history, education, and other relevant information to assess qualifications and suitability for the position.,

As a proactive Techno-Functional Analyst with expertise in BIM 5D (Costing), quantity surveying, and enterprise system integration (SAP) for Indian construction and infrastructure projects, you will be responsible for driving process standardization, digital adoption, and measurable improvements in project costing through advanced analytics and tool enablement. Your key responsibilities include understanding and mapping Quantity Survey processes, collaborating with QS leads for industry best practices, leading digital tool implementation, integrating BIM and SAP, configuring tools, managing user access, analyzing project costing data, enabling reporting through BI tools, gathering user feedback, supporting process refinement, promoting digital upskilling, and driving continuous improvement in digital processes. You should have demonstrated experience in BIM 5D costing/quantity surveying modules, a strong understanding of Indian costing and estimation frameworks, experience integrating cost/QS processes with SAP or similar ERPs, proficiency in analytics/reporting using BI tools, excellent communication and problem-solving skills, and an agile mindset focused on scalable execution and continuous improvement.,

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic programs based on business priorities. You will be responsible for supporting and driving Global EE Lean programs. The team's key offerings include Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization/Automation, and Training/Certifications. The EE CitiLean team collaborates closely with senior leadership to address strategic problem statements across the franchise. This role serves as a steppingstone to develop strong re-engineering skills by leveraging data, understanding processes deeply, and creating solutions using core tech and emerging technologies. As a successful candidate, you should have a passion for problem-solving through a process-driven approach, analyzing data, and demonstrating a strong aptitude for driving technology flexibility and solutions. It is essential to have a keen interest in researching and staying updated on new and emerging industry-relevant technologies that could potentially impact or disrupt the financial industry. Key Responsibilities: **Process Re-engineering:** - Support and participate in process improvement initiatives using CitiLean methodologies such as Lean and Six Sigma. - Analyze existing processes to identify pain points, bottlenecks, and optimization opportunities. - Develop and implement process re-engineering solutions, including process maps, value stream maps, and future state designs. - Facilitate workshops and Kaizen events to drive process improvements. - Conduct root cause analysis and address underlying process issues. - Develop and track key performance indicators (KPIs) to measure the impact of process changes. - Create compelling business cases and presentations to gain buy-in from stakeholders. - Mentor and coach junior team members on CitiLean principles and practices. - Support the development and implementation of mobilization plans for process improvement initiatives. **Data Analysis:** - Gather, analyze, and interpret data from various sources to support process re-engineering efforts. - Develop data-driven insights and recommendations to optimize processes and enhance decision-making. - Create visualizations and dashboards to effectively communicate data insights. - Perform statistical analysis and modeling to identify trends and patterns in data while ensuring data quality. - Conduct sampling studies, time and motion studies, and DILO (Day in the Life Of) analysis to gather process data. - Prepare analysis reports to help stakeholders understand data analysis steps and make informed decisions. - Provide quality assurance of imported data and maintain data collection templates. **Core Tech:** - Develop and implement automation solutions using Core and Emerging technologies. - Customize automation solutions from use case identification to technical handover and implementation. - Write scripts and code in Python (including Flask, HTML, CSS, JavaScript) for task automation and system integration. - Assist in identifying automation opportunities and building automation book of work in partner areas. - Conduct Proof-of-Concepts (POCs) and develop Minimal Viable Products (MVPs) to showcase the value of automation solutions. - Research and evaluate new automation tools and technologies. - Support the implementation of best practices for automation development and deployment. Required Skills/Experience: **Process:** - Strong analytical and problem-solving skills. - Experience with process mapping and analysis tools. **Data Analysis:** - Proficiency in data analysis techniques and tools like Excel, SQL, and statistical software. **Core Tech:** - Intermediate-level Programming experience in Python including libraries like Flask, Selenium, Pandas, NumPy. - Basic Programming knowledge of HTML, CSS, and Javascript. **Others:** - Excellent communication and presentation skills. - Ability to collaborate effectively with cross-functional teams and senior leadership. - Strong project management and communication skills. Desired Skills/Experience: Candidates with the following skills/experience will be preferred: - Lean/Six Sigma certification. - Experience with machine learning and AI technologies. - Background in the financial services industry. - Proficiency in data visualization tools like Tableau, Power BI. - Knowledge of relevant regulatory and compliance requirements. Educational Level: - Bachelor's/University degree or equivalent experience. A graduate degree from a top-tier institution is preferred. Required Travel: - Yes, up to 25-30% of the time based on business requirements. Competencies: - Highly motivated, organized, and methodical. - Logical, analytical, and rational thinker. - Demonstrated team player. - Willingness to continuously learn and adapt to new technologies and practices. Citi is an Equal Opportunities Employer. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) Consulting People Consulting (PC) Work Force Management (WFM) Consultant Managing the global workforce in todays fast-changing and highly disruptive environment is becoming increasingly complex. As a member of our PC practice, youll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross-functional, multi-industry, and truly global work experience. The opportunity We are looking for a Consultant with expertise in WFM to join the PC team. This is a fantastic opportunity to be part of a leading global professional services organization while being instrumental in the growth of the PC team. Key Responsibilities Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labor Scheduling, and other components of Workforce management processes and systems. Work on client projects as part of a globally distributed team. Ensure high-quality deliverables are produced for the project with exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts. Participate in full project life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration, and Postproduction Support). Support the development of thought leadership, collateral, tools, techniques, and methodologies to build and enhance Workforce management service offerings within the practice. Manage and support EY initiatives within the practice. Support to drive effective client communication, cadence, and build relations with the client and project team counterparts across global locations. Skills And Attributes For Success Integrity and commitment to work in a new and challenging environment. Ability to manage ambiguity and to be proactive. Strong communication and presentation skills. Cross-cultural awareness and sensitivity. High energy, agility, and adaptability. Ability to maintain a positive attitude towards receiving feedback and ongoing training. Open to travel for projects that are approved per EY and country-specific travel advisories. To qualify for the role, you must have 2-4 years of experience in Workforce management (Time management, attendance, scheduling, etc). Experience in configuring Kronos Workforce central modules (Timekeeping, Accruals, Attendance, Attestation, etc.) on v7+ and above. Experience with Kronos Workforce Integration Manager (WIM); experience with designing/building and maintaining integrations. Knowledge of relational databases; Database querying - Ability to write complex SQL statements; MS SQL/Oracle. Proven ability to apply leading practices to the software development life cycle based on experiences with agile and blended approaches. Experience with file transfer protocol, e.g., FTP, sFTP, EDI, etc. Knowledge of data manipulation & transformation - ability to manipulate different formats of data including flat files, csv/txt, lookup tables, etc. Overall knowledge of how integrations interact with Kronos workforce central suite of software. Understanding of business requirements and translating them into technical requirements. Knowledge and experience of end-to-end Work Force Management processes. Experience in process mapping and documentation using Visio and other tools. Ideally, you may also have Certification in Dell Boomi and Workforce Dimensions. Experience with Microsoft Visual Studio, RDL, and/or SSRS for reports. Experience working on other WFM products i.e. Ceridian, ADP E-time, or any other WFM product. Experience working on policy, process, and design of the overall WFM solution. What We Look For Knowledge and experience of working in a cross-cultural setup. Strong desire to learn and demonstrate examples of change management deliverables. What Working At EY Offers At EY, were dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way thats right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.,

Role Overview: We are looking for a skilled D365 F&O Functional Consultant Finance to lead the implementation and optimization of financial modules within Microsoft Dynamics 365 Finance & Operations. The ideal candidate will have strong functional knowledge and hands-on experience configuring D365 Finance modules, with the ability to translate business needs into system solutions. Key Responsibilities: Lead client workshops to gather, analyze, and document finance-related business requirements. Configure and implement core financial modules : General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Cash & Bank Management. Optimize and streamline financial processes leveraging D365 F&O capabilities. Prepare functional design documents , test scenarios, and training materials. Conduct system testing, User Acceptance Testing (UAT) , and support go-live activities. Collaborate with technical teams to support customizations and integrations . Provide expert advice on best practices in financial operations and D365 functionality. Required Skills & Qualifications: 36 years of total experience, with at least 2.5+ years in D365 F&O Finance Functional Consulting . In-depth functional knowledge and hands-on configuration experience in D365 Finance modules. Strong understanding of finance business processes and ability to map them to D365 features. Experience with at least one full-cycle D365 F&O implementation . Familiarity with financial reporting and compliance requirements. D365 Finance certifications are a strong advantage. Strong communication, client engagement, and problem-solving skills. Bachelor's degree in Finance, Accounting , or a related discipline.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Microsoft Alliance Operations Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations enablement for EY's Microsoft Alliance as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for the Microsoft Alliance, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time. Your key responsibilities include: - Program managing various initiatives around processes and tools provided by the Microsoft Alliance - Supporting internal EY Ecosystem leadership meetings and meetings between EY leadership and Microsoft points of contact - Providing financial insights to Microsoft Alliance leadership with effective dashboard reporting - Partnering with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives - Coordinating with Microsoft Alliance partners to facilitate custom classroom training sessions - Managing onshore stakeholder expectations, plans, and communication Skills and attributes for success: - Sales and pipeline exposure - Technology aptitude and problem-solving skills - Proficiency in number crunching and data presentation - Excellent communication and organizational skills - Strong customer service skills - Initiative-taking work ethic - Ability to perform well-prioritized tasks in a challenging environment To qualify for the role, you must have: - Proficient understanding of how Microsoft's partner programs are executed at EY - Experience working for a global system integrator (GSI) or Big Four firm with exposure to complex partner programs - Ability to engage with senior leadership and influence multiple stakeholders - Strong English speaking and negotiation skills - Enthusiastic, curious, and high-energy individual with a thought leadership approach - Working knowledge of Microsoft products and technologies - Exposure to continuous process improvement and automation initiatives Ideally, you will also have: - Ability to collaborate with senior onshore stakeholders and develop trusted business advisor relationships - Experience with virtual working across multiple geographies - Knowledge of EY's operations and Big 4 consultancy exposure Technologies and Tools: - Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage - Good project management skills including project budgets, execution, and tracking What we look for: - Bachelor's Degree preferably in Commerce - Postgraduate preferably MBA (Business, Finance) - 9+ years of experience working in relevant technology and professional services environments Join EY Global Delivery Services (GDS) to work across various locations and collaborate with diverse teams on exciting projects. Take advantage of continuous learning opportunities, transformative leadership, and a diverse and inclusive culture. EY exists to build a better working world, creating long-term value for clients, people, and society.,

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic programs based on business priorities. Your responsibility will be to support and drive Global EE Lean programs. Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications. You will work closely with senior leadership to deliver on strategic problem statements across the franchise. This role serves as a steppingstone to build strong re-engineering skills by leveraging data, having a deep understanding of processes, and developing solutions using core tech and emerging technologies. To excel in this role, you should have a passion for problem-solving with a process-driven approach, be adept at leveraging and analyzing data, and have a strong aptitude for driving technology flexibility and solutions. Researching and staying updated on new and emerging industry-relevant technologies with the potential to impact the financial industry will also be key. Key Responsibilities: Process Re-engineering: - Support and participate in process improvement initiatives using CitiLean methodologies (e.g., Lean, Six Sigma). - Analyze existing processes to identify pain points, bottlenecks, and opportunities for optimization. - Develop and implement process re-engineering solutions, including process maps, value stream maps, and future state designs. - Facilitate workshops and Kaizen events to drive process improvements. - Conduct root cause analysis to identify and address underlying process issues. - Develop and track key performance indicators (KPIs) to measure the impact of process changes. - Develop compelling business cases and presentations to secure buy-in from stakeholders. - Mentor and coach junior team members on CitiLean principles and practices. - Support the development and implementation of mobilization plans for process improvement initiatives. Data Analysis: - Gather, analyze, and interpret data from various sources to support process re-engineering efforts. - Develop data-driven insights and recommendations to optimize processes and improve decision-making. - Create visualizations and dashboards to communicate data insights effectively. - Perform statistical analysis and modeling to identify trends and patterns in data while ensuring data quality and accuracy. - Conduct sampling studies, time and motion studies, and DILO (Day in the Life Of) analysis to gather data on current processes. - Prepare analysis reports to help stakeholders understand data analysis steps and make informed decisions. - Provide quality assurance of imported data, working with quality assurance analysts if necessary. - Develop and maintain data collection templates for accurate and timely data collection. Core Tech: - Develop and implement automation solutions using Core and Emerging technologies. - Build and customize automation solutions from use case identification through to technical handover and implementation. - Write scripts and code in Python (including Flask, HTML, CSS, JavaScript) to automate tasks and integrate with systems. - Support the identification of automation opportunities and help build automation book of work in partner areas. - Conduct Proof-of-Concepts (POCs) and develop Minimal Viable Products (MVPs) to demonstrate the value of automation solutions. - Research and evaluate new automation tools and technologies. - Support the implementation of best practices for automation development and deployment. Required Skills/Experience: Below are the required skills/experience for the role: Process: - Strong analytical and problem-solving skills. - Experience with process mapping and analysis tools. Data Analysis: - Proficiency in data analysis techniques and tools (e.g., Excel, SQL, statistical software). Core Tech: - Intermediate-level Programming experience in Python (including relevant libraries like Flask, Selenium, Pandas, NumPy). - Basic Programming knowledge of HTML, CSS, and Javascript. Others: - Excellent communication and presentation skills. - Ability to work effectively with cross-functional teams and senior leadership. - Strong project management and communication skills. Desired Skills/Experience: Candidates possessing below skills/experience will be provided preference: - Lean/Six Sigma certification. - Experience with machine learning and AI technologies. - Experience in the financial services industry. - Experience with data visualization tools (e.g., Tableau, Power BI). - Knowledge of relevant regulatory and compliance requirements. Educational Level: Bachelor's/University degree or equivalent experience. A graduate degree from a top-tier institution is preferred. Required Travel: Yes, up to 25-30% of the time (based on business requirements). Competencies: - Highly motivated, organized, and methodical. - Logical, analytical, and rational thinker. - Demonstrated team player. - Willingness to continuously learn and adapt to new technologies and practices. Citi is an Equal Opportunities Employer.,

NTT DATA is looking for an IAM Business Analyst to join their team in Pune, Maharashtra, India. As an IAM Business Analyst, you will play a crucial role in project delivery, stakeholder engagement, governance, team coordination, process improvement, risk management, and documentation. Your responsibilities will include defining priorities and scope, ensuring on-time delivery within budget, collaborating with various teams to gather requirements, and implementing governance practices to manage risks and ensure compliance with regulatory requirements such as GDPR, SOX, PCI DSS, and ISO 27001. You will lead cross-functional teams, work alongside project managers, control owners, business analysts, and technical specialists to foster collaboration and resolve conflicts. Additionally, you will continuously evaluate processes, propose enhancements to improve efficiency and security, and develop best practices for project delivery. Your role will also involve identifying, assessing, and mitigating risks throughout the project lifecycle, proactively managing issues and dependencies, and maintaining documentation throughout the project phases. The ideal candidate should have a minimum of 7-10 years of project management experience, proficiency in Agile, Waterfall, or hybrid project management methodologies, and expertise in using project management tools like JIRA, Microsoft Project, or equivalent. A bachelor's degree in computer science, Information Technology, or a related field and project management certifications such as PMP, PRINCE2, or Agile Certified Practitioner (PMI-ACP) are required. Technical expertise in Active Directory (AD), Microsoft EntraID/Azure AD, authentication protocols (Kerberos, LDAP, SAML, OIDC, OAuth), infrastructure technologies, and IAM technology experience are essential. Strong stakeholder engagement, communication skills, and the ability to optimize processes and maximize efficiency are also key requirements for this role. Experience in the banking domain, familiarity with risk management frameworks such as NIST or COBIT, knowledge of Multi-Factor Authentication (MFA) technologies, FIDO based authentication, and working with global teams are considered good-to-have qualifications. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries. They offer services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to investing in R&D to help organizations and society move confidently into the digital future.,

Graduate Business Analyst Consulting Role Location: South Mumbai (Fusion Practices India Office) Company: Fusion Practices Ltd (Headquartered in London, UK) Job Type: Full-Time Start Date: Immediate / As per notice period About Fusion Practices Fusion Practices is a London-headquartered consulting and software firm recognised across the UK for delivering award-winning innovation in SaaS business applications. We specialise in Oracle Cloud solutions and digital transformation programmes for large enterprise and government clients including some of the top banks and insurance companies in UK. As we expand operations in South Mumbai, we are hiring high-performing graduates who aspire to build long-term careers as consultants. This opportunity is suited for academically strong individuals who are sharp, analytical, and confident communicators with a real interest in business systems and enterprise technology. Role Overview This is a consulting track role that begins with structured training and transitions into active client-facing assignments. You will be working closely with senior consultants and client stakeholders based in the UK, helping to solve business problems, design SaaS-based solutions, and support successful project delivery. You will gain direct exposure to global consulting projects in the finance and enterprise applications domain, and will be involved in all phases of the project lifecycle including analysis, documentation, testing, and go-live support. Key Responsibilities Participate in business analysis activities, requirement workshops, and documentation preparation Support solution design and process mapping under the guidance of senior consultants Prepare functional specifications, test scripts, training guides, and data-related inputs Work closely with the UK-based consulting team; operate within UK working hours Conduct issue analysis, log defects, assist in test execution, and gather business feedback Engage with global clients in a structured and professional manner post-training What We Are Looking For Academic Qualifications Graduates with B.Com, M.Com, B.Sc. (Mathematics/Statistics), BBA, or MBA Must have a consistently strong academic track record with high CGPA or percentage across all years of study Only those with consistent top scores in academics may apply Preferred Candidate Background Commerce background with basic knowledge of financial systems or processes Mathematics background with a strong grasp of logic and problem solving. We are not looking for a mathematics professor. Just want someone that can solve problems in real life as opposed to doing fluffy talks. Business Management background with exposure to systems, analysis or process design Strong communication skills for explaining deep thoughts and being able to hold engaging conversations Core Skills Required Strong mathematical and analytical foundation : Must enjoy solving structured problems and be able to follow logic-driven decision making Excellent communication skills : Spoken and written English must be strong; you must be able to hold clear and purposeful conversations with colleagues and clients Well-developed soft skills : Presentable, confident, attentive, and articulate Self-learning mindset : While you will receive training and mentoring, you are expected to research, read, and independently build your knowledge. This is not a spoonfed role Work discipline : Ability to work independently with accountability; must be punctual, well-organised, and responsive Why This Role Is Different You will start with training, but transition into a full consulting role analysing real-world business challenges and recommending technology-based solutions You will work directly with senior UK consultants and be expected to align with UK time zone working hours You will gain exposure to global enterprise systems and finance transformation projects You will build client-facing experience from early in your career What We Offer Learning and mentoring from experienced UK-based consultants and managers Hands-on access to Oracle Cloud and other enterprise platforms Direct involvement in live UK and international consulting projects Career growth with increasing client responsibilities as you progress Structured training combined with expectation of proactive, self-managed learning A long-term consulting career path with performance-driven advancement Location & Working Hours Office location: South Mumbai region Working hours: Must be aligned to UK time zone (11.30 AM to 8.30 PM IST approx. during summer time BST.) How to Apply Please share your latest CV along with your academic track record mentioned Show more Show less

Job Overview: We are seeking a highly skilled and motivated Business Analyst Associate Manager to join our dynamic team. The ideal candidate will be responsible for overseeing the analysis of business processes, gathering requirements, and supporting decision-making with actionable insights. You will lead a team of business analysts and work closely with key stakeholders to ensure successful project delivery and optimal business performance. Key Responsibilities: Leadership & Management: Lead and manage a team of business analysts, providing mentorship, guidance, and support in their professional development. Allocate resources effectively, ensuring the team delivers high-quality analysis on time. Collaborate with senior management to align business strategies and objectives with analytical initiatives. Business Analysis & Requirement Gathering: Work with stakeholders to understand business needs, objectives, and challenges. Gather, analyze, and document business requirements to create clear and actionable business specifications. Translate business requirements into technical specifications for IT teams. Process Improvement & Strategy: Identify opportunities for process improvement and recommend solutions to enhance business performance. Lead business process mapping, data flow analysis, and develop strategies for improved operational efficiency. Assist in the development and execution of business strategies by identifying key metrics, trends, and insights. Data Analysis & Reporting: Conduct in-depth data analysis, interpret trends, and deliver meaningful insights to help guide decision-making. Develop and present comprehensive reports, dashboards, and presentations to senior leadership. Ensure data accuracy, integrity, and consistency across reports and deliverables. Project Management: Lead and support business projects by ensuring the alignment of business analysis activities with project goals. Coordinate with cross-functional teams to ensure timely and successful project delivery. Assist with managing project timelines, resources, and deliverables. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Communicate findings, project progress, and issues to stakeholders at various levels of the organization. Required Qualifications: Bachelors degree in Business, Finance, Computer Science, or related field. 4-6 years of experience as a Business Analyst, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of business analysis techniques and methodologies. Proven experience in process mapping, business requirements gathering, and documentation. Solid understanding of data analysis, data visualization, and reporting tools. Excellent communication skills with the ability to convey complex information to both technical and non-technical stakeholders. Proficient in tools such as Microsoft Excel, Power BI, Tableau, and other business intelligence software. Preferred Qualifications: Masters degree in Business Administration (MBA) or related field. Experience with Agile and Scrum methodologies. Certification in Business Analysis (e.g., CBAP, CCBA) or Project Management (PMP). Experience in [industry-specific tools or technologies, e.g., Salesforce, SAP, etc.]. Key Skills: Leadership and Team Management Business Process Analysis and Improvement Data Analysis and Reporting Requirements Gathering and Documentation Problem-Solving and Critical Thinking Strong Communication and Presentation Skills Project Management Stakeholder Engagement Show more Show less

Key Accountabilities and main responsibilities Strategic Focus Help to define business problems via in-depth investigation and gathering of technical and non-technical information Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements Apply creative thinking and work collaboratively with teams to solve business challenges Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects Operational Management Gather, validate and document business requirements/use cases. Analyse data to inform / validate opportunities and requirements Model business processes and identify opportunities for process improvements. Assist with production of specifications that implement the behaviours described by the Project Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project Support/perform functional testing, investigating and feeding back issues to Developers Ensure that testing is appropriately documented, with evidence recorded Provide input to and/or support business readiness to ensure smooth implementation and transition to BAU Create business level user acceptance criteria for each feature from baseline requirements Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Collaborate with business and technical stakeholders to understand requirements and their priority Facilitate workshops Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables. Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements Apply creative thinking and work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements. Developing, maintaining, and improving Analyst methodologies and processes ie. Contribute to Continuous improved Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use Chair and facilitate a centre of excellence for the Analyst roles across the division Make portfolio level recommendations pertaining to work place continuous improvement opportunities, role efficiency gains, as we'll as other aspects of delivery as and when the opportunity arises People Leadership Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing Driving the resolution of issues through engagement of peers and stakeholders across project and business functions Hold self and team accountable for results with a strong focus on delivering value Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles Governance Risk Identify issues, risks and benefits of existing and proposed solutions and outline business impacts Drive business improvements through visibility of ongoing quality issues and initiatives Review team working practices/procedures to identify opportunities to improve quality or productivity The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 8 years of Experience into Business Requirements and Technical Requirements we'll-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning) Demonstrated ability to lead others either formally or informally to achieve outcomes Demonstrated experience in Technical Writing, Process mapping Procedure documentation and improvement initiatives Excellent written and verbal communication skills Strong analytical and problem-solving skills Strong facilitation and presentation skills Strong organisation and planning skills Tertiary qualifications in IT, Business or a related discipline Passionate about solving customer and business problems Working knowledge of work management tools like JIRA, Confluence, etc we'll conversant with Agile and waterfall methodologies Good domain knowledge of Capital markets (Superannuation and Investment Administration) Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts Ability to work with both business and technical stakeholders at varying levels of seniority and experience Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines Strong expertise in MS Visio - Mandatory

Our client, a leading healthcare services provider, is seeking a Salesforce Health Cloud Business Analyst to join their team. As a Salesforce Health Cloud Business Analyst, you will play a crucial role in the integration and enhancement of Salesforce Health Cloud within the organization. Your responsibilities will include leading requirements-gathering sessions with key stakeholders from clinical, administrative, and IT teams. You will analyze and document current and future business processes, develop detailed User Requirement Documents (URD), and process flow diagrams. Conducting gap analysis to identify areas for improvement and system enhancements will be a key part of your role. You will collaborate with IT teams to ensure seamless integration of Salesforce Health Cloud with existing systems and facilitate user acceptance testing (UAT) to ensure alignment with business goals. A solid understanding of HL7/FHIR specifications and experience in defining message exchange between CRM and EMR/EHR systems will be essential for this role. You will support change management initiatives, user training sessions, and ensure data integrity and security in line with healthcare compliance standards. Monitoring and reporting on project milestones to ensure timely delivery of key objectives will also be part of your responsibilities. In addition to your technical responsibilities, you will manage Master Data integrity with upstream and downstream systems, user access rights and privileges, and build processes to support Business Continuity Management. You will also oversee the process for user feedback collection, bugs, issues, and change release management. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, Healthcare Management, or a related field. 3-5 years of experience as a Business Analyst, preferably in healthcare technology or CRM implementation, is required. Strong knowledge of Salesforce Health Cloud, experience in process mapping, and system integration are essential. Familiarity with Health Management Information Systems (HMIS) and healthcare workflows is a plus. Excellent communication, documentation, and stakeholder management skills are crucial for success in this role. You should have experience in conducting gap analysis, developing user requirement documentation, and knowledge of healthcare data privacy and compliance regulations (e.g., HIPAA). The ability to work in cross-functional teams, manage multiple priorities, and hold Salesforce certifications (e.g., Salesforce Administrator, Health Cloud Consultant) will be advantageous.,

As an Experienced Lean Six Sigma Manager, you will play a crucial role in leading and implementing continuous improvement initiatives within our organization. Your primary responsibility will be to drive operational excellence, enhance process efficiency, and cultivate a culture of continuous improvement by applying Lean, Six Sigma, and Project Management methodologies. Your key tasks will include leading Lean Six Sigma projects aimed at optimizing business processes, reducing waste, and elevating productivity and quality standards. You will be expected to identify improvement opportunities, including potential automation enhancements, through detailed process mapping, data analysis, and feedback from stakeholders. In addition to project leadership, you will be in charge of implementing organization-wide initiatives from a continuous improvement perspective. This will involve providing training and mentorship to team members on various Lean Six Sigma tools and techniques such as DMAIC, Value Stream Mapping, 5S, and Kaizen. Managing a portfolio of continuous improvement projects will be a core part of your role, ensuring their successful and timely delivery while achieving the intended benefits. Collaboration with cross-functional teams will be essential to drive effective change management and ensure alignment with the organization's strategic goals. As a client-facing improvement expert, you will act as an external consultant, analyzing existing processes, identifying improvement opportunities, designing and executing enhancement strategies, conducting workshops and training sessions, preparing documentation, and reporting outcomes to stakeholders. Monitoring and reporting on project results, savings, and performance metrics to senior leadership will also be part of your responsibilities. Furthermore, you will facilitate root cause analysis and problem-solving workshops and continually refine the Lean Six Sigma strategy to align with evolving business needs. **Essential Qualifications:** - Graduation in any discipline - Proven track record of successfully leading Lean Six Sigma projects with measurable results - Strong analytical skills with proficiency in tools like Minitab, Excel, or other statistical software - Excellent communication, leadership, and facilitation abilities - Experience in change management and stakeholder engagement **Desired Skills:** - Familiarity with ISO standards, quality management systems, or regulatory environments - Project management certification (e.g., PMP) - Experience in client-facing consulting projects **Technical Qualifications:** - Lean Six Sigma Black Belt certification In summary, as an Experienced Lean Six Sigma Manager, you will be at the forefront of driving continuous improvement initiatives, optimizing processes, and fostering a culture of excellence within our organization. Your ability to lead projects, engage stakeholders, and deliver quantifiable results will be instrumental in our pursuit of operational efficiency and quality enhancement.,

You are a dynamic and results-driven Continuous Improvement Manager responsible for leading and implementing process improvement initiatives within the organization. Your role is crucial in enhancing efficiency, reducing costs, and boosting overall productivity by applying Lean, Six Sigma, and other continuous improvement methodologies. The ideal candidate possesses a strong analytical mindset, a collaborative approach, and a proven track record of delivering measurable results. As the Continuous Improvement Manager, your key responsibilities include developing and executing the organization's continuous improvement strategy aligned with business objectives. You will identify, prioritize, and drive process improvement initiatives to enhance efficiency and reduce waste. Analyzing current processes to identify bottlenecks, inefficiencies, and areas for improvement is also a core part of your role, along with leading Kaizen events, value stream mapping (VSM), and root cause analysis (RCA) sessions. In terms of project management, you will be managing multiple improvement projects simultaneously, ensuring timely delivery and measurable results. This involves developing project charters, setting timelines, and monitoring progress against defined goals. Utilizing data-driven approaches to measure performance (KPIs) and identify improvement opportunities is crucial, as you will present findings and recommendations to senior management through reports and dashboards. Furthermore, as a Continuous Improvement Manager, you will mentor and coach teams on Lean, Six Sigma, and other methodologies to foster a culture of continuous improvement. Collaboration with cross-functional teams (e.g., production, quality, supply chain) to implement changes is essential. Designing and delivering training programs to build employee capability in Lean, Six Sigma, and problem-solving tools is also part of your role, promoting a continuous improvement mindset across all levels of the organization. Ensuring the sustainability of improvements by documenting and standardizing all process changes into Standard Operating Procedures (SOPs) is a critical aspect of your responsibilities. You will monitor the long-term success and sustainability of implemented solutions, focusing on key performance indicators (KPIs) such as reduction in production downtime, increase in Overall Equipment Effectiveness (OEE), decrease in defect rates or quality issues, time saved through process improvements, and cost savings achieved from waste reduction. Qualifications for this role include a Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field, with a Master's degree considered a plus. You should have at least 5 years of experience in process improvement, manufacturing operations, or a similar role. Technical skills required include proficiency in Lean, Six Sigma, and other continuous improvement tools and methodologies, strong data analysis skills using tools like Excel, Power BI, or Minitab, and experience with ERP systems and process mapping tools. Leadership and communication skills are essential for managing cross-functional teams and driving change effectively. Analytical thinking is crucial in using data and statistical tools to identify problems and design solutions, with a detail-oriented mindset and strong problem-solving abilities. Adaptability is key to managing multiple priorities in a fast-paced environment and overcoming challenges and resistance to change. The organization offers a competitive salary and performance-based bonuses, along with opportunities for professional growth and advancement in a collaborative and innovative work environment.,

As a Lead in contact centre operations at Cortex, you will be responsible for managing the day-to-day operations of our contact centre in Chennai (WFO) during the 12:30pm - 9:30 pm shift. With 8-10 years of experience, we are looking for someone who has a strong background in Zendesk or similar platforms, proficient in customer service data analysis, and proven experience in leading a team. Your role will involve supervising agents to ensure KPIs and SLAs are met, handling escalated complaints, and providing effective resolutions. You will be tasked with developing strategies to enhance productivity, quality, and customer satisfaction. Additionally, you will gather and translate business requirements into reports or system configurations, as well as build and maintain dashboards, reports, and documentations. To excel in this role, you should be skilled in dashboard and report creation using Excel or MS Office, have experience with process mapping and optimization, possess strong communication skills, and be familiar with agile tools like JIRA or confluence, scrum, and SAFe. Understanding contact centre KPIs such as FRT, CSAT, AHT, and resolution Rate is essential for success in this position. If you meet these qualifications and are ready to take on this exciting opportunity, apply now by clicking the "Easy apply" option and uploading your updated resume. For any further queries, feel free to reach out to Aishwarya.K, Business HR - Day recruitment, at +91 7358049679. Join us at Cortex Consultants LLC (US) | Cortex Consulting Pvt Ltd (India) | Tcell (Canada) and be part of a dynamic team across the US, India, and Canada. Remember, "The secret of getting ahead is getting started.",

Job Description: Position Overview We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida. Key Responsibilities Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform. Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement. Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams. Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices. Guide and support implementation teams to ensure delivery aligns with business objectives and process standards. Evaluate and recommend enhancements based on ServiceNow&aposs latest features and platform advancements. Train end-users and provide go-live support as needed. Requirements Immediate joiners are welcome. Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow. Certification: ServiceNow Certified System Administrator (CSA) is mandatory. Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation. Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow. Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences. Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams. Location: Must be able to work onsite in Noida, NCR region. Preferred Qualifications Additional ServiceNow certifications (e.g., ITSM, CSM, HAM specialty). Experience in large-scale ServiceNow implementations. Show more Show less

Description We are seeking a Senior Business Analyst to join our dynamic team in India. The ideal candidate will have significant experience in business analysis, with a proven track record of delivering data-driven insights and strategic recommendations. This role requires strong analytical skills, the ability to work collaboratively with various stakeholders, and a passion for driving business improvement initiatives. Responsibilities Work across business units to gather and analyze business requirements for cross-departmental projects. Interpret requirements (oral and written) into technical program specifications. Industry experience in insurance domain (Auto, Home, Property & Casualty) with experience on Policy Admin Systems. Create complex software requirements; document and manage them throughout the software development lifecycle. Evaluate proposed system changes on complex applications to determine effort, impact, and project timeline. Consider system capacity, limitations, and operating time while completing assignments. Participate in analytical activities throughout the software development lifecycle. Have full technical knowledge of all phases of applications systems analysis including but not limited to program design, testing, debugging, documenting, configuring, installing, etc. Self-monitor assignments to report status to project teams and management. Responsible for project completion and user satisfaction on complex assignments. Use system and business knowledge to optimize delivery and quickly resolve issues. Translate complex business and system needs for developers. Drive quality improvements - measure, monitor and analyze production quality trends. Ensure complex system solutions provided meet business needs. Skills and Qualifications 10-20 years of experience in business analysis or related field. Proficient in data analysis tools such as SQL, Excel, and Tableau. Strong understanding of business processes and project management methodologies. Excellent communication and interpersonal skills to work with cross-functional teams. Ability to analyze complex data sets and extract meaningful insights. Experience with Agile methodologies and tools like JIRA or Trello.

As an experienced HR professional with a Masters/MBA/PGDM in HR/Human Resource Management and 3 to 7 years of relevant experience, you will be responsible for leading/supporting shared service documentation projects, testing projects, process design, process mapping, and business requirement gathering. Your role will require you to stay updated with key HR trends and apply them in real-time across HR processes. You should have deep consulting/operation experience in critical HR processes and be comfortable working on projects that operate across different time zones. Your ability to interact effectively across organizational levels, contribute as a team member, and build internal networks will be crucial in this role. Additionally, you should be adept at working both independently and collaboratively with professionals at all levels. Your responsibilities will include interacting with clients and subject matter experts through various communication channels such as face-to-face interactions, video conferences, teleconferences, and emails to understand client processes and address business problems. The role will require you to adapt to change and ambiguity, showcasing strong analytical, problem-solving, and interpersonal skills. To excel in this position, you should possess excellent written and oral communication skills and be proficient in MS Office applications, specifically MS Word, Excel, PowerPoint, and Visio. If you believe you are a suitable candidate for the above role, please send your current dated CV with the following details - Name as Per PAN, Current CTC, Expected CTC, and Notice Period/LWD/Joining Time to caroline.sheba@visionyle.com. This is a full-time position that requires in-person work at the specified location.,

The responsibilities for this role include capturing requirements, analyzing data, and defining processes. You will collaborate with platform and application teams globally to gather Secrets Management requirements. Engaging key stakeholders from various areas such as Identity and Access Management, Architecture, Cyber Security, and Global Business will be crucial in defining a target operating model for Secrets. Additionally, you will interact with all regions, including Highly Regulated countries, to capture specific Secrets Management requirements. Your role will also involve preparing detailed requirements documentation for approval by senior stakeholders. To excel in this role, you should have experience in requirements gathering within a technical environment, including DevOps, Jenkins, and CI/CD Pipelines on both Cloud and on-premise infrastructure platforms. A solid technical understanding while working with infrastructure and application teams is essential. Strong skills in data analysis and process mapping are required, along with previous hands-on experience in an IAM or PAM migration project. You must have a proven track record of collaborating with technical, Cybersecurity, and operations teams, and possess a good technical understanding of IAM and controls capabilities and requirements. Experience in defining or supporting IAM Control Frameworks is preferred. Strong stakeholder engagement and organizational skills, coupled with excellent communication abilities, are key for success in this position. Being a positive, proactive team player within a large program is vital. Desirable skills for this role include previous experience in Secrets Management, working with global teams, and familiarity with Agile methodologies, as well as knowledge of JIRA and Confluence.,