182 Process Mapping Jobs - Page 4

Operations Manager - Technology & Strategy Job Description Summary This is a manager role for a techno-functional profile with at least 10 years relevant experience in project situations requiring engaging with multiple teams and different stakeholder levels and drive agreement on requirements that can drive Mendix workflow solution deployments. The person is required to closely collaborate with subject matter experts across the business to understand, question and appropriately capture business requirements with a specific focus on leveraging the Mendix low-code platform for its workflow capabilities. The role is expected to hold a valid Expert/ Intermediate Mendix certification. Job Description Responsibilities: Requirements Elicitation and Analysis: Lead requirements gathering sessions with stakeholders across various business units. Analyze and document complex business processes and workflows. Translate business requirements into clear, concise, and testable user stories and acceptance criteria. Identify and document functional and non-functional requirements. Solution Design and Development (Mendix Focus): Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities. Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions. Configure and customize Mendix workflows to meet specific business needs. Develop and maintain Mendix application documentation. Workflow Expertise: Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management. Optimize existing Mendix workflows for performance and efficiency. Stay up-to-date on the latest Mendix features and best practices related to workflow solutions. Mentor junior business analysts on Mendix workflow design and implementation. Collaboration and Communication: Act as a liaison between business stakeholders and the development team. Communicate effectively with both technical and non-technical audiences. Facilitate workshops and presentations to stakeholders. Participate in Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews. Testing and Quality Assurance: Develop and execute test plans and test cases for Mendix workflow solutions. Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements. Identify and document defects and work with the development team to resolve them. Documentation and Training: Create and maintain comprehensive documentation for Mendix applications and workflows, including process flows, data models, and user guides. Develop and deliver training materials to end-users on Mendix solutions. Center of Excellence (CoE) Contribution: Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices. Contribute to the development of reusable Mendix components and templates for workflow solutions. Assist in the creation and maintenance of a Mendix knowledge base and documentation repository. Support the governance and quality assurance processes within the Mendix CoE. Help to onboard and mentor new Mendix developers and business analysts within the organization. Promote the adoption of Mendix best practices across the organization. Project management and change management: Manage projects and engagements in the automation and tech implementation domain. Manage change management in these projects Sounds like you? To apply, you need to have: Education & Experience: Mendix Workflow Solution Expert / Intermediate Certification Relevant experience in Mendix workflow solution deployment Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience. 10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects. Bonus Points For: Knowledge of Real Estate Industry operations. Experience with DevOps practices. Skills & Abilities: Strong analytical and problem-solving skills. Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical). Ability to work independently and manage multiple projects efficiently. Creative thinker with a focus on achieving results. Adept in various requirement gathering techniques like brainstorming, user interviews, workshops. Passionate about driving change and continuous improvement. Certifications (Good to have): CBAP, Business Analytics, Product Owner, or Project Management certifications. Technical Skills: Deep understanding of the Mendix low-code platform, particularly its workflow capabilities. Intelligent Automation Tools (Preferred): In-depth experience with at least one segment of intelligent automation tools like MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools or Gen AI. Programming Languages (Preferred): Proficiency in Python, SQL, or VBA is a significant advantage. Data & Business Analytics (Preferred): Exposure to business and data analytics is a plus.

Role Summary: This job provides expertise for standard to moderately complex problem solving and in-depth understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees. Essential Responsibilities Analyze Claims Tickets - Research/analyzes provider/Claims issue at hand Determines if provider/claim specific or global issue Actions taken could be ticket submissions to HMHS, pricing updates, provider file updates, collaboration with various internal stakeholders or Provider Relations, communications sent to Operations on global issues Requests cleanup report once issue is corrected, if required Follows cleanup through completion and notifies Provider Relations Facilitate process improvement meetings and/or discussions. Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes. Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies Assist in the development of desktop procedures and/or training material. Coordinate, monitor, and report on the progress of clean-up projects to ensure adherence to defined project schedule Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. The experience we are looking to add to our team require: 6-8 years experience in Claims and Adjustments in Federal Employee Program (FEP) business Skills: Business Analysis skills Claims and Adjustment subject matter expertise Can adjudicate and adjust the claims Bluecard Home and Host knowledge Strong claims research skills are a must High level of systems and business knowledge Knowledge of INSINQ, Oscar, OCWA, CPBRE (Oscar Benefits), FEP Direct Business Process Improvement Collaborative Problem Solving Excellent analytical and problem-solving skills Bachelors or masters degree in any discipline Good verbal and written skills Good analytical and interpersonal skills Exceptional people management Good to have: AHM or any equivalent certification Additional quality/operational certifications Business acumen on Adjustments and Offset/Recovery

Skillset: End to End Knowledge of the following life Insurance Product features and setup/implementation : 1. Term Life 2. Whole life 3. Universal Life 4. Variable Life 5. Variable universal Life 6. Indexed Universal Life 7. ULIPs 8. Pensions 9. Group Pensions 10. Group Life 11. Takaful Regulatory Compliance Requirements Gathering Process Mapping Business Analysis and Requirements Gathering Project Support and Process Improvement Experience with Insurance core administration or insurance customer experience software application implementations Basic understanding of actuarial data, life insurance pricing models, and risk assessment. Ability to write detailed requirements scope, involving business areas and any related stakeholder analysis. Deep understanding of business processes within the insurance value chain experience or knowledge of how to implement localization in business processes, products, or services Ability to analyze and evaluate the business requirements to identify potential product gaps and impacts to processes.

We are seeking a highly skilled Process Re-engineering Manager to join our team. This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups. The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagement. Stakeholder Management: Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities. Opportunity Generation & Prioritization: Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations. Process Diagnostics & Assessments: Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping. Identify key gaps and improvement areas and prioritize recommendations. Project Leadership: Lead projects independently or in collaboration with GBS Process Solutions team members. Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards. Automation/Process Mining Scope: Assess automation/process mining scope, business value/cost, and develop accompanying business cases. Risk Due Diligence: Evaluate risk factors including complexity, business criticality, compliance, and regulation. Change Management: Guide and support business readiness for transition to go-live. Support adoption and sustainment through embedded change management and user experience. Collaboration: Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices. Essential Requirements: Certification: Six Sigma or Lean Management Green Belt certified. Experience: Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen. Project Management: Demonstrated experience in leading medium-profile projects and change management activities. Skills: Strong stakeholder management, influencing, and presentation/oral communication skills. Attributes: Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirements Time Management: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Adaptability: Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities. Remote Work: Comfortable working virtually in a global environment. Travel: Willingness to undertake domestic and international travel as required. Language: Fluency in English. Desirable: BPM Capabilities: Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools. Industry Experience: Experience and proven results in change projects within the Pharma industry. Methodology Experience : Experience with Agile methodology. Global Experience: Proven experience working in a global context.

What you will do In this vital role you will create and develop data lake solutions for scientific data that drive business decisions for Research. You will build scalable and high-performance data engineering solutions for large scientific datasets and collaborate with Research collaborators. You will also provide technical leadership to junior team members. The ideal candidate possesses experience in the pharmaceutical or biotech industry, demonstrates deep technical skills, is proficient with big data technologies, and has a deep understanding of data architecture and ETL processes. Roles & Responsibilities: Lead, manage, and mentor a high-performing team of data engineers Design, develop, and implement data pipelines, ETL processes, and data integration solutions Take ownership of data pipeline projects from inception to deployment, manage scope, timelines, and risks Develop and maintain data models for biopharma scientific data, data dictionaries, and other documentation to ensure data accuracy and consistency Optimize large datasets for query performance Collaborate with global multi-functional teams including research scientists to understand data requirements and design solutions that meet business needs Implement data security and privacy measures to protect sensitive data Leverage cloud platforms (AWS preferred) to build scalable and efficient data solutions Collaborate with Data Architects, Business SMEs, Software Engineers and Data Scientists to design and develop end-to-end data pipelines to meet fast paced business needs across geographic regions Identify and resolve data-related challenges Adhere to best practices for coding, testing, and designing reusable code/component Explore new tools and technologies that will help to improve ETL platform performance Participate in sprint planning meetings and provide estimations on technical implementation What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate Degree OR Masters degree with 4 - 6 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field Preferred Qualifications: 3+ years of experience in implementing and supporting biopharma scientific research data analytics (software platforms) Functional Skills: Must-Have Skills: Proficiency in SQL and Python for data engineering, test automation frameworks (pytest), and scripting tasks Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL), workflow orchestration, performance tuning on big data processing Excellent problem-solving skills and the ability to work with large, complex datasets Able to engage with business collaborators and mentor team to develop data pipelines and data models Good-to-Have Skills: A passion for tackling complex challenges in drug discovery with technology and data Good understanding of data modeling, data warehousing, and data integration concepts Good experience using RDBMS (e.g. Oracle, MySQL, SQL server, PostgreSQL) Knowledge of cloud data platforms (AWS preferred) Experience with data visualization tools (e.g. Dash, Plotly, Spotfire) Experience with diagramming and collaboration tools such as Miro, Lucidchart or similar tools for process mapping and brainstorming Experience writing and maintaining technical documentation in Confluence Understanding of data governance frameworks, tools, and best practices Professional Certifications: Databricks Certified Data Engineer Professional preferred Soft Skills: Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills

Analyze and document business requirements for system development, translating them into clear functional specifications. Collaborate with stakeholders to define acceptance criteria. Act as liaison between stakeholders and development teams.

Description We are seeking a motivated SAP PP Consultant to join our dynamic team in India. This role is ideal for freshers/entry-level candidates who are eager to learn and grow within the field of SAP consulting. The successful candidate will assist in the implementation and configuration of SAP PP modules while collaborating with various teams to enhance production processes. Responsibilities Implement and configure SAP PP modules according to business requirements. Collaborate with cross-functional teams to gather and analyze business needs. Provide support in testing and troubleshooting of SAP PP functionalities. Assist in user training and documentation. Monitor and optimize production processes using SAP PP tools. Participate in project meetings and contribute to planning and status updates. Skills and Qualifications Strong understanding of SAP PP module functionalities. Knowledge of production planning processes and methodologies. Familiarity with SAP integration with other modules like MM and SD. Proficiency in data analysis and reporting tools within SAP. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team environment. Effective communication skills, both verbal and written. For more details you can share resume or contact 7019878842

We are looking for a proactive and drivenSenior Engineer - Hardware Installation and Process Excellenceto support and scale our global warehouse automation installation projects. This role will play a key part instandardizing processes,driving operational clarity, andcoordinating cross-functional effortsfrom planning through successful go-lives. The ideal candidate is highly structured, process-oriented, and capable of managing technical and human aspects of installations. Key Responsibilities: Installation Planning : Set up detailed plans for upcoming warehouse automation installations globally. Define installation milestones, resource requirements, and effort estimations. Track and monitor installation KPIs and execution health. Cross-Functional Coordination: Collaborate with engineering, product, procurement, and solution design teams to bring clarity to Bill of Materials (BoM), scope of supply, and finalized solution for the installation team. Ensure installation readiness by validating site documentation and kit readiness. Process Standardization & Improvement: Identify improvement opportunities across solution design, pre-installation readiness, and commissioning processes. Lead initiatives to standardize installation SOPs across regions. Develop knowledge-sharing frameworks and onboarding support for new team members. Vendor Interaction & Pre-Installation Trials: Travel to vendor locations to conduct hardware and BoM-level trials. Provide structured feedback for design improvement and validate component readiness. Document SOPs and best practices to ensure smoother on-site installations. On-Site Support: Travel to domestic and international sites to support live installations. Work with site leads to resolve on-ground challenges and ensure smooth ramp-up. Capture learnings and feed them back into the global installation playbook. Preferred Qualifications: Bachelor s degree in Mechanical, Robotics Engineering, Operations, or equivalent. 4-6 years of experience in industrial automation, warehouse logistics, or capital equipment deployment. Proven experience in cross-functional coordination and process mapping. Strong analytical and planning skills. Knowledge of Project Management skills. Comfortable with tools like MS Project, Jira, Google Sheet, Confluence, and Visio.

Description We are seeking a Senior Process Analyst with expertise in property and casualty insurance to join our team. The ideal candidate will have a strong background in analyzing and improving business processes, driving efficiency, and enhancing customer satisfaction within the insurance domain. Responsibilities Analyze and document business processes related to property and casualty insurance. Identify areas for process improvement and efficiency enhancements. Collaborate with cross-functional teams to gather requirements and implement solutions. Develop process maps, workflows, and documentation to support process changes. Conduct data analysis to support decision-making and provide insights to stakeholders. Facilitate workshops and meetings to gather input from stakeholders and drive consensus on process improvements. Monitor and report on the performance of implemented changes to ensure ongoing effectiveness. Skills and Qualifications 4-9 years of experience in process analysis or related field, preferably in insurance or financial services. Strong understanding of property and casualty insurance products and processes. Proficient in process mapping tools and techniques (e.g., BPMN, flowcharts). Experience with data analysis and reporting tools (e.g., Excel, SQL, Tableau). Excellent communication and interpersonal skills to collaborate with various stakeholders. Problem-solving mindset with a focus on continuous improvement. Knowledge of project management methodologies and tools.

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

Objectives: Upgrade QA process documentation to align with the latest industry standards and project-specific requirements. Control Testing Leverage strong experience in audit controls ,particularly in banking and financial servicesprojects , to strengthen QA oversight and compliance. Design and implement a robust QA Support Working Model to deliver consistent, scalable, and standardized QA support across all initiatives. Provide comprehensive QA walkthroughs to new project teams, ensuring effective onboarding and alignment with established QA processes. Conduct monthly QA reviews across all Lines of Business (LoBs) and deliver detailed QA health check reports to stakeholders. Ensure strict compliance with QA standards for all deliverables across the QA CoE and QA-supported projects. Continuously refine and enhance QA assets such as templates, checklists, and process documentation to drive efficiency and improve quality outcomes. Collaborate with the Webster Training Team to deliver targeted training sessions on updated QA processes and best practices. Perform internal controls testing in alignment with regulatory frameworks including SOX, FFIEC, and OCC.

PEX role and process engineering. This role focuses on cost reduction, performance enhancement, and compliance with SLAs.

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your Role Have experience on a varied range of projects ranging from Product Development & Management, Business Analysis, process mapping & improvement, agile transformation, advisory/consulting, and digital automation. Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client Elicit requirements from various stakeholders & translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Own end-to-end documentation of requirements including version control and required signoff from stakeholder groups Create acceptance criteria and validate solutions meet business needs through client demos, UAT, and scope changes, to the final solution Interact with vendors, designers, and developers to understand limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled Has experience in process consulting/improvement/standardization by identifying inefficiencies, optimizing improvements, and inculcating industry process best practices. The candidate should have strong skills in mapping current processes (AS IS) and developing future processes (TO BE) using process classification frameworks such as APQC, SCOR, BPMN etc Has experience of responding to RFPs by translating client objectives and requirements into winning solution concept or has developed accelerators (templates, tools, and resources) Create service offerings along with global colleagues and define key deliverables for Go to Market. Your Profile 3 to 7 years of Experience in Digital Transformation /Business Analysis /Product Development /Process Consulting / Business Consulting. Masters degree in business administration from a reputed institute BA/PO Experience in at least one domain Consumer Retail, CPG, E-commerce, SCM, logistics Good experience in working in SDLC and AGILE program management methods Process modelling/mapping/standardization experience using standard industry frameworks and tools. At least two Relevant certifications e.g. CSM/CSPO/SAFe PO/ECBA/ CCBA/CBAP Strong interpersonal skills supported by excellent communication skills (written and verbal) Strong JIRA/Confluence/MS Visio, ServiceNow & MS Office skills, particularly PowerPoint, Excel, and Word Ability to steer programs/initiatives/projects with senior leadership, Participation in RFP curation and submission, Experience in GTM strategy and business development activities What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Payments Fundamentals Good to have skills : Business ArchitectureMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. A typical day involves collaborating with various stakeholders to gather and synthesize information, assessing current states, and identifying customer requirements to define future states or business solutions. You will engage in research activities, ensuring that the solutions proposed align with both business needs and technological capabilities, ultimately contributing to the organization's strategic goals and operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and drive consensus among stakeholders.- Develop and maintain documentation that outlines business processes, requirements, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Payments Fundamentals.- Good To Have Skills: Experience with Business Architecture.- Strong analytical skills to assess business processes and identify areas for improvement.- Ability to communicate effectively with both technical and non-technical stakeholders.- Experience in process mapping and modeling techniques.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Payments Fundamentals.- This position is based in Hyderabad.- A 15 years full time education is required. Experience in Payments Domain is mandatory Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Icertis Contract Intelligence ICI Platform Functional Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will engage in a variety of tasks that involve analyzing organizational processes and systems. Your typical day will include assessing the current state of business models, identifying customer requirements, and defining future states or business solutions. You will conduct research, gather information, and synthesize data to support decision-making and improve operational efficiency. Collaboration with various stakeholders will be essential as you work to align business needs with technological capabilities, ensuring that solutions are both effective and sustainable. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Document business processes and create detailed specifications for system enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Icertis Contract Intelligence ICI Platform Functional.- Strong analytical skills to assess business processes and identify areas for improvement.- Experience with process mapping and documentation techniques.- Ability to communicate effectively with both technical and non-technical stakeholders.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 3 years of experience in Icertis Contract Intelligence ICI Platform Functional.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

We are seeking a skilled Business Analyst with 4-9 years of experience to join our team on a Contract-to-Hire basis in India. The ideal candidate will be responsible for analyzing business requirements, collaborating with stakeholders, and driving improvements in business processes. Responsibilities Analyze business requirements and translate them into functional specifications. Work closely with stakeholders to identify and document business needs. Develop and maintain project documentation, including requirements, process flows, and use cases. Conduct gap analysis and recommend solutions to improve business processes. Facilitate workshops and meetings to gather requirements and present findings. Assist in the development of test cases and perform user acceptance testing (UAT). Provide ongoing support to the project team and stakeholders throughout the project lifecycle. Skills and Qualifications Bachelor's degree in Business Administration, Information Technology, or a related field. 4-9 years of experience as a Business Analyst or in a similar role. Strong understanding of business analysis methodologies and techniques. Proficiency in data analysis tools and techniques, including Excel, SQL, and data visualization tools. Experience with Agile/Scrum methodologies and familiarity with project management tools like JIRA or Trello. Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Strong problem-solving skills with the ability to think critically and analytically.

Primary Skills SAP CS/Service Management Knowledge Service Order & Notification Management Service Contracts, Warranty, and Maintenance Field Service Management Integration with SAP MM, SD, PM, and FI/CO SAP Configuration & Customization Configuring service orders, notifications, and contracts Master data setup Business Process Knowledge End-to-End Service Management Service Level Agreements (SLAs) Service Cost Management SAP Reporting & Analytics Report creation and KPIs tracking Secondary Skills Project Management SAP implementation & agile methodologies Technical Skills Basic ABAP, SAP Fiori, and SAP HANA SAP Cloud Integration Business Process Reengineering (BPR) Process mapping and optimization Customer Relationship Management (CRM) SAP CRM integration for customer service Soft Skills Communication, problem-solving, and stakeholder management Industry-Specific Knowledge Industry-specific configurations and compliance

Role & responsibilities - Identify client requirements and develop tailored solutions - Analyze ongoing processes, identify gaps, and implement alternative solutions - Create and share monthly project plans and review sheets with clients - Coordinate with top management to bottom-level employees to ensure timely project completion - Implement operational methodologies (5S, Six Sigma, Lean) to achieve operational excellence - Develop, update, and implement documentation, SOPs, process flows, mapping, and skills matrices - Design and implement report structures and formats for shop floor use - Evaluate and implement software solutions (ERP, SAP, CRM) to meet client needs - Assist principal consultants in project execution - Guide junior teams to complete project tasks on time. Education - Diploma / BE / B Tech / MBA / Any Bachelor's Degree Required Skill Set: - Knowledge of Production / Manufacturing / Operations / Processes and Systems Development - Problem-solving skills - Excellent communication skills - Proficient in MS Office functions - Willingness to travel to client locations within a defined area Languages Spoken: Gujarati and English Mail : Cv@stratefix.com

Core Responsibilities: 8+ years service now experience supporting the implementation, administration, configuration of the ServiceNow tool. Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include debugging and developing scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Excellent communication skills Understanding of ITIL framework good to have Partners with the Aon Service Delivery and ITSM teams to deeply understand their requirements. Collect, review, analyze, and manage business, user, and system requirements from Aon stakeholders to create clear, concise, and correct user stories. Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.) Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate. Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables process flows, test cases, etc. to meet development and stakeholder needs Enhance initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with stakeholders. Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly. Ensure solution design for requests is aligned with platform design standards and best practices and documented accurately in the system. In case of any customization, obtain necessary approvals in the Technical Governance connect and update the Technical Debt Register Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. Establish show-back sessions for projects and large demand before go-live. Effective quality and time management, code review and checklist validation Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure. Defects to be tracked to measure outcomes. Contribute in a collaborative way to the team with information-sharing and cooperation to avoid any conflicts across other demands being managed by the team. All projects and large demands must be communicated within the team as part of Daily stand-up or team meetings Plays governance, advisory role, as well as SPOC for the identified products & portfolios to proactively identify opportunities to enhance business value by using various features of the platform. Ensure proactive reports for subscription usage, demand management effectiveness, are scheduled and sent out to the respective Product owners monthly. Documented roadmap must be shared and updated on an ongoing basis Presides over the Product/Portfolio Governance Demand Board. Meet with the stakeholders regularly to understand their changing business needs and drive adoption. Maintain the minutes in a central tracker (demand management, sprint planning, retrospective, roadmap, innovation opportunities, adoption, user experience, defects, etc.). Share the agenda with stakeholders in advance. Ensures stability and usability of the platform is maintained across production and non-production environments Performs proactive platform maintenance at repeated intervals Leads platform upgrade planning and execution Resolves technical escalations, including responding to defects . Skills and experience that will lead to success 8+ experience in ServiceNow support Experience on improving health of the platform referring to health scan of instance. Extensive experience working with clients and users. Good interpersonal skills and ability to work with diverse and remote teams. Certified System Administrator is mandatory Certification on ServiceNow modules will be preferred

Core Responsibilities: 8+ years service now experience supporting the implementation, administration, configuration of the ServiceNow tool. Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include debugging and developing scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Excellent communication skills Understanding of ITIL framework good to have Partners with the Aon Service Delivery and ITSM teams to deeply understand their requirements. Collect, review, analyze, and manage business, user, and system requirements from Aon stakeholders to create clear, concise, and correct user stories. Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.) Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate. Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables process flows, test cases, etc. to meet development and stakeholder needs Enhance initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with stakeholders. Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly. Ensure solution design for requests is aligned with platform design standards and best practices and documented accurately in the system. In case of any customization, obtain necessary approvals in the Technical Governance connect and update the Technical Debt Register Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. Establish show-back sessions for projects and large demand before go-live. Effective quality and time management, code review and checklist validation Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure. Defects to be tracked to measure outcomes. Contribute in a collaborative way to the team with information-sharing and cooperation to avoid any conflicts across other demands being managed by the team. All projects and large demands must be communicated within the team as part of Daily stand-up or team meetings Plays governance, advisory role, as well as SPOC for the identified products & portfolios to proactively identify opportunities to enhance business value by using various features of the platform. Ensure proactive reports for subscription usage, demand management effectiveness, are scheduled and sent out to the respective Product owners monthly. Documented roadmap must be shared and updated on an ongoing basis Presides over the Product/Portfolio Governance Demand Board. Meet with the stakeholders regularly to understand their changing business needs and drive adoption. Maintain the minutes in a central tracker (demand management, sprint planning, retrospective, roadmap, innovation opportunities, adoption, user experience, defects, etc.). Share the agenda with stakeholders in advance. Ensures stability and usability of the platform is maintained across production and non-production environments Performs proactive platform maintenance at repeated intervals Leads platform upgrade planning and execution Resolves technical escalations, including responding to defects . Skills and experience that will lead to success 8+ experience in ServiceNow support Experience on improving health of the platform referring to health scan of instance. Extensive experience working with clients and users. Good interpersonal skills and ability to work with diverse and remote teams. Certified System Administrator is mandatory Certification on ServiceNow modules will be preferred

Role Overview You will lead strategy, design and delivery of AI-enabled digital-transformation programmes. The remit spans process discovery and mapping, Zoho solution architecture, generative-AI prototyping, governance and project leadershipacting as the bridge between senior client stakeholders and internal development, data-science and change-management teams. Key Responsibilities - Assisting Presales Team Collaborate with the sales team and product team to understand the requirements of potential customers and create live Demos as per prospects' business requirements. - Strategy & Advisory Define AI and digital-transformation roadmaps aligned to business objectives and regulatory guidelines. Identify and prioritise use-cases for predictive analytics, generative-AI assistants, autonomous workflows process optimization, and efficiency gains using Zoho applications. - Process & Solution Design Facilitate workshops to capture as-is processes and design to-be” states in BPMN / Zoho Blueprint. Translate requirements into data pipelines, ML feature sets and prompt libraries for developer hand-off. - AI Development & Governance Oversee model build, validation and MLOps for predictive, NLP and Gen-AI use-cases. Implement responsible-AI controls covering fairness, privacy, security and regulatory compliance. - Configuration & Testing Configure, customize and optimize Zoho applications, such as Zoho CRM, Zoho Desk, Zoho People, Zoho Projects, etc. Work closely with development teams to design and develop customizations and integrations within the Zoho ecosystem. Conduct functional testing, including creating test cases, executing tests, and documenting results. - Project Governance & Stakeholder Leadership Mentor Zoho developers and data-science teams, promoting continuous learning and innovation. Provide training and support to end-users on Zoho applications, ensuring effective adoption and utilization. Own budgets, sprint plans and resource allocations; report progress to CXO-level sponsors. - Security & Risk Conduct AI threat modelling and recommend secure-by-design model pipelines across cloud platforms. Preferred Skills - Core Requirements 5+ years technology consulting in BFSI with live AI/ML deployments Proven Zoho Creator/CRM builds and production ML solutions (TensorFlow, PyTorch, LangChain) Python, SQL and cloud AI services (AWS SageMaker, Azure OpenAI, Google Vertex) BPMN 2.0 or UML modelling; strong stakeholder-workshop skills - Preferred Assets MBA (Finance/Systems) or M.Tech (AI) Experience with RPA or other low-code platforms (OutSystems, Mendix) Edge-AI / IoT analytics exposure in branch operations Familiarity with scaled-agile frameworks (SAFe, LeSS) - Soft-Skill Profile We value analytical rigour, consultative storytelling, adaptability, stakeholder influence and an ethical mindset—competencies recognised as success factors in top global consulting practices. What We Offer Signature BFSI + AI transformation projects with marquee clients Flat hierarchy, rapid promotion path and annual certification budget Competitive compensation, comprehensive health cover and an inclusive culture of innovation

2-3+ years of work experience in SOX Testing / Internal Audit/ Control Testing/Compliance Testing/RCSA controls testing. Ability to learn and understand a variety of processes and regulations as they pertain to internal controls and regulatory requirements. Ensure that key risk and controls are identified and assess control designs (walkthrough) Develop meaningful test steps (scripts) and perform testing to validate and determine whether controls are operating effectively. Communicate test results, and next steps concisely and effectively across the organization. Provide recommendation and work as a trusted partner with line of business to propose an appropriate remedial action plans to enhance existing processes. Identify potential risks and/or control gaps, control enhancement opportunities, in current processes, by utilizing available information such as business overviews, process maps, procedures, and reviewing/testing controls. Ensure with documentation standards. Qualifications Postgraduate (preferred in finance, accounting, or business) required, other relevant degrees will be a plus such as MBA Finance/Semi -Qualified CA/Risk specialist with background in Risk management/Audit exp/controls testing testing). 2-3+ years of relevant work experience within the financial services industry in the risk management space, preferably within the context of internal audit, or control testing Proficiency in spoken & written English. High level of commitment and flexibility, communication, and teamwork skills. Ability to work independently, understand and draw conclusions from research conducted and coordinate with the work of others. Effectively respond to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Organizational skills and attention to detail to handle diverse and concurrent assignments. Microsoft application knowledge as well as aptitude for grasping and using various software applications.

The Process Coordinator is responsible for monitoring streamlining, improving business processes to efficient .The role involves coordination between departments, process documentation, identifying inefficiencies, compliance organizational standards

Job Description: Required Skills : Business Analyst, business strategy and process improvement, organize meetings with key stakeholders and business partners. Shift Timings 5:30 PM - 2:30 AM IST. As a Business Consultant, you will: Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements Guide and advise less-experienced Business Analysts. Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment. Accountable to drive escalation analysis and resolution on complex issues Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues Develop recommendations by applying critical thinking to conduct analysis and weigh risk Lead initiatives supporting business strategy and process improvement Identify gaps in processes/procedures and make recommendations for improvement Develop a strong network of resources/business partners across the organization and our vendor partners Facilitate and organize meetings with key stakeholders and business partners The Minimum Qualifications Lead analysis of impacts to the business (impact analysis) Development of business process models, process outlines, procedures, and job aides to help ready the Business Perform requirement management planning for medium to large scale projects Leads business analysis across multiple parallel initiatives Gathering and documentation of functional and non-functional requirements Clear and concise written and verbal communications Strong facilitator to drive requirements gathering sessions Collaborate with business and systems experts Peer review of work product May provide oversight of overall quality of work product Negotiate and influence requirements direction The Ideal Qualifications Works with guidance on more complex projects Capable of applying knowledge to handle all but the most complex problems independently Anticipates change and directs or redirects efforts Looks for and finds ways to improve operations while ensuring business value and outcomes A minimum of 5 to 8 yrs of related business analysis experience What to Expect as Part of Team Regular meetings with the Retail BPMO Team Focused one-on-one meetings with your manager Access to mentorship opportunities Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.