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Process Manager

Process Manager

eClerx

5 - 10 years

7 - 12 Lacs

Mumbai

Posted:7 hours ago| Platform:

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Skills Required

process management quality check recruitment vendor retention hr generalist activities operations management employee relations team management training talent acquisition employee engagement induction compensation payroll performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE DETAILS
Functional RolePM - TTS-Calling/TroubleshootingKey SkillsBasic Excel SkillsCritical CompetenciesAnalytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork Ensure Critical Performance Metrics are met consistently Prepare and circulate Client / Vendor Decks Lead Client / Vendor reviews / calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on the Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from Senior Leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss Operational updates Build team spirit through group sessions, activities, projects Focus on Retention of staff through Career mapping & guiding the team members Advocate and follow the organizational policies and procedures Candidate shall adhere to the information security requirements. QUALIFICATION
Post GraduateNAGraduateB.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.SUnder GraduateCBSE, DIPLOMA, HSC, ICSE, OTHERS, SSCOthers Details EXPERIENCE
Minimum5YearsMaximum7YearsMinimum Relevant5YearsAge Limit30YearsOthers DetailsNA

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eClerx

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

1184 Jobs

Key People

Mukesh Gupta

Chief Executive Officer
Ankush Tiwari

Chief Financial Officer
Kumar V. Ramakrishnan

Chief Operating Officer
Shruti Mehta

Senior Vice President

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Process Manager