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7.0 - 11.0 years
10 - 20 Lacs
Pune
Hybrid
So, what’s the role all about? We are seeking a detail-oriented and experienced Specialist Accountant with a strong background in intercompany accounting. The ideal candidate will be responsible for managing intercompany transactions, ensuring accurate reconciliation, and supporting month-end and year-end closing processes. The role will also involve providing guidance on intercompany matters and ensuring compliance with accounting standards and company policies. How will you make an impact? Entity Owner: End to End responsibility of the entity and by Managing intercompany balances and ensuring all the transactions are accurately recorded in the general ledger. Also oversee the processing of intercompany invoices, ensuring accurate and timely recording of intercompany charges and adjustments. Month-End and Year-End Close: Support the finance team during month-end and year-end closing processes, ensuring intercompany transactions are properly reflected in the financial statements. Responsible for all the month and quarter end activities of the entity such as P&L and B/S reconciliation and flex analysis. Compliance & Controls: Ensure compliance with internal accounting controls, accounting standards (e.g., IFRS, US GAAP), and company policies for intercompany transactions. Reporting: Prepare and review intercompany reports, including balances, elimination entries, and other financial reports as needed. Process Improvement: Assist in the development and implementation of best practices and process improvements in the intercompany accounting function. Audit Support: Provide documentation and support for audits related to intercompany transactions and balances. Collaboration: Work closely with other departments and international teams to resolve intercompany discrepancies and streamline processes. E nsures that the accounting records are properly kept and reconciled in accordance with US GAAP accounting principle. Ensure that monthly closing and reporting deadlines are met according to the month-end closing timetable. Hands-on Experience in the area of Accounts Receivable, Account Payable, Fixed Asset modules, Amortization and recurring monthly and annual accruals. Prepare collection & collection target report. Prepare various Account Receivable reports. Process monthly Cloud (AWS/Azure) invoicing, accruals & reporting. Process monthly/quarterly intercompany invoicing like transfer pricing, travel & other chargebacks. Assist in reconciliation of intercompany balances during month-end closing process. Balance sheet reconciliation & explain QoQ, YoY movement. Assist in maintaining and closing assigned accounting ledgers on a timely basis each month. Liaison with external auditors ensure regulatory compliances. Implements high standard of internal control procedures covering all areas of financial controls to ensure compliance. Any other ad hoc project as assigned. Advanced MS Excel – Ability to work on huge data with complex formulas. SUCCESS FACTORS: Analytical Adaptability Dependability Problem Solving Working experience with Workday /Oracle ERP is an advantage. Have you got what it takes? 8 to 10 years relevant experience in handling the corporate finance and accounting process independently. Bachelor’s degree in accounting, Finance, or a related field. CA Inter and work experience in any audit firm would be plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 7579 Reporting into: Director Role Type: Individual Contributor
Posted 1 month ago
1.0 - 2.0 years
1 - 1 Lacs
Mumbai
Work from Office
Responsibilities: * Manage WhatsApp chats for customer queries * Close sales through chat platform * Provide exceptional customer service via chat support * Maintain high process standards at all times
Posted 1 month ago
7.0 - 9.0 years
5 - 12 Lacs
Gurugram
Work from Office
Job Summary We are seeking a Process Specialist-Ops with 7 to 9 years of experience to join our team. The ideal candidate will have expertise in SAP Accounts Payable JDE E1 Accounts Payable and a strong background in Procure to Pay and Record to Report processes. This hybrid role requires a proactive individual who can optimize financial operations and contribute to our companys success. Responsibilities Manage and optimize the accounts payable processes using SAP and JDE E1 systems to ensure timely and accurate payments. Collaborate with procurement teams to streamline Procure to Pay processes enhancing efficiency and reducing costs. Analyze financial data and reports to support Record to Report activities ensuring compliance with accounting standards. Develop and implement process improvements to enhance the accuracy and efficiency of accounts payable operations. Coordinate with cross-functional teams to resolve discrepancies and ensure smooth financial operations. Monitor and maintain vendor relationships ensuring timely resolution of payment issues and queries. Provide training and support to team members on accounts payable processes and systems. Ensure adherence to company policies and procedures in all financial transactions and reporting. Prepare and present financial reports to management highlighting key insights and recommendations. Support internal and external audits by providing necessary documentation and information. Utilize data analytics to identify trends and opportunities for process optimization. Contribute to the development of best practices and standard operating procedures for financial operations. Stay updated with industry trends and regulatory changes to ensure compliance and continuous improvement. Qualifications Demonstrate expertise in SAP Accounts Payable and JDE E1 Accounts Payable systems. Possess strong knowledge of Procure to Pay and Record to Report processes. Exhibit excellent analytical and problem-solving skills. Show proficiency in financial reporting and data analysis. Have strong communication and interpersonal skills. Display ability to work collaboratively in a hybrid work model. Maintain a proactive approach to process improvement and efficiency. Certifications Required Certified Accounts Payable Professional (CAPP) SAP Certified Application Associate
Posted 1 month ago
0.0 years
2 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 years
2 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
6.0 - 7.0 years
27 - 42 Lacs
Mumbai
Work from Office
Job Summary The TM-Pharmacovigilance role involves ensuring the safety and efficacy of pharmaceutical products through vigilant monitoring and analysis. With a focus on regulatory intelligence the candidate will contribute to maintaining compliance and enhancing customer service. This hybrid role requires rotational shifts and proficiency in English with no travel obligations. Responsibilities Monitor and analyze adverse drug reactions to ensure patient safety and product efficacy. Collaborate with cross-functional teams to gather and interpret regulatory intelligence data. Provide expert guidance on pharmacovigilance processes to enhance customer service experiences. Develop and implement strategies for effective risk management and mitigation. Ensure compliance with global regulatory standards and guidelines in pharmacovigilance activities. Oversee the preparation and submission of regulatory reports and documentation. Conduct thorough research to support the development of new pharmacovigilance methodologies. Facilitate communication between stakeholders to ensure seamless regulatory affairs processes. Utilize advanced analytical tools to assess and improve pharmacovigilance systems. Lead initiatives to optimize research and development efforts in drug safety. Support the integration of regulatory intelligence into strategic planning and decision-making. Drive continuous improvement in pharmacovigilance practices to benefit public health. Maintain up-to-date knowledge of industry trends and regulatory changes. Qualifications Possess strong expertise in customer service within the pharmacovigilance domain. Demonstrate proficiency in regulatory intelligence and its application in drug safety. Have experience in regulatory affairs and research and development as a nice to have skill. Exhibit excellent communication skills in English both written and spoken. Show ability to work effectively in a hybrid work model with rotational shifts. Display a commitment to maintaining high standards of compliance and safety. Bring a proactive approach to problem-solving and process improvement. Certifications Required Certified Pharmacovigilance Professional Regulatory Affairs Certification - B.Pharm/M.Pharm
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Noida, Gurugram, Bengaluru
Work from Office
International Chat/Voice Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- Voice Process / Chat Process (Chat/Voice Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6 Lack CTC Min 1 Year international BPO Experience Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat/Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Kolkata, Delhi / NCR, Mumbai (All Areas)
Work from Office
International Chat/Voice Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- Voice Process / Chat Process (Chat/Voice Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6 Lack CTC Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat/Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 1 month ago
1.0 - 6.0 years
7 - 12 Lacs
Navi Mumbai
Work from Office
SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively Requirements US Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria: Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role Benefits Internal Job Promotion (IJP) opportunities Medical Insurance Cab facility One Way
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 6 Years (72+ months) in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 6+ years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility
Posted 1 month ago
1.0 - 6.0 years
1 - 2 Lacs
Kolkata
Work from Office
SUMMARY We are seeking a detail-oriented and skilled MIS Executive to join our team in New Alipore, Kolkata. The ideal candidate must be proficient in MS Excel , possess solid knowledge of accounting processes , and be experienced in generating accurate and insightful MIS reports . You will play a key role in managing data, tracking operational metrics, and supporting financial functions including TDS deductions , vendor payouts , and attendance reports . Job Title: MIS Executive Location: New Alipore, Kolkata Job Type: Full-Time Work from Office Industry: Recruitment & Staffing Key Responsibilities: Create, update, and manage daily/weekly/monthly MIS reports using MS Excel. Maintain and analyze data related to finance, operations, and HR (attendance, payroll, etc.). Assist in preparation of accounting statements including TDS deductions and vendor payments. Coordinate with finance and HR departments for timely collection and validation of data. Handle large data sets with accuracy and present it in a user-friendly format. Ensure timely and error-free report submissions to management and relevant stakeholders. Create dashboards, pivot tables, VLOOKUPs, and other Excel tools for automation and reporting. Monitor and track key business performance indicators and operational KPIs. Maintain confidentiality and integrity of all financial and operational data. Requirements Required Qualifications: Graduate in B.Com / MBA (Finance preferred) . 1 3 years of experience in MIS reporting, accounting, or finance operations. Strong knowledge of MS Excel (Pivot Tables, VLOOKUP, Charts, Formulas, etc.). Good understanding of TDS , vendor payouts , and other accounting principles. Ability to analyze data and provide actionable insights. Excellent attention to detail, organizational skills, and time management. Good communication skills in English and Hindi/Bengali. Benefits Competitive salary + performance incentives PF + ESIC Work Timings: 9:30 AM to 6:30 PM Weekly Offs: 2nd & 4th Saturdays Interested? Apply Now! Interested candidate kindly share your CV on 843684365
Posted 1 month ago
5.0 - 10.0 years
7 - 9 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 years
2 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
4.0 - 9.0 years
0 - 3 Lacs
Greater Noida
Remote
Before applying, I will definitely appreciate it if you can please read the below Job Description professionally to close the opportunity with the best candidate out there. We need a Presale/Proposal Writer for State/Local Non Staffing / Staffing operations. This person needs to be able to complete a Capture Document for US Federal in order to review and make a bid or no bid decision. This individual will need to review complex RFP's and find all relevant information, request/research for information, excellent written communication skills and a person with great attention to detail would be great. This person needs to write proposals to the clients. We need the person who is responsible for the full lifecycle capture management from opportunity assessment through proposal execution. Duties include: Qualifying opportunities based on organization criteria priorities Identifying bid opportunities through agency research, third-party market intelligence tools,client and partner networks Performing bid/no bid decisions per COGENT s process guidelines will benefit the organization. Coordinating and driving all phases of capture activities and strategy execution Coordinating with customer stakeholders to understand business needs before release of solicitation Preparing win strategy including win themes, competitive assessment, and pricing strategy discussion and preparing strategic action plans etc. Communicating overall capture progress to management Leading responses to Requests for Information and Sources Sought request Providing market analysis, competitor analysis, gap analysis, and teaming advice Preparing and delivering update to senior leadership at specified milestones in the capture process Extensive support to the proposal development process including strategy, themes, solutions, writing, schedules, staffing, pricing, past performance, resumes, and other proposal actions Ensuring the capture team's strategy, themes, solution, and discriminators are reflected in the proposal Utilizing BD market intelligence accounts and subscriptions: GovWin, FBO, agency vendor portals, prime contractor vendor portals, and other systems Overseeing pipeline up-to-date Computer Skills: Microsoft Office applications (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint); Adobe Acrobat Pro; MS Teams; Proposal Management tools, preferably Responsive; internet and technology savvy If you have any questions, please feel free to reach out me through email deepak.r@cogentinfo.com or you can schedule a call using the link https://calendar.app.google/he1yJSQRDCPijksQA
Posted 1 month ago
10.0 - 15.0 years
22 - 37 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. As a Software Engineering Technical Specialist, you will develop solutions in specific domains such as Security, Systems, Databases, Networking Solutions, and more. You will be a leader – contributing knowledge, guidance, technical expertise, and team leadership skills. Your leadership will be demonstrated in your work, to your customers, and within your teams. At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You’ll be the go-to person for problem-solving of customers’ business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies. Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle. Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product. As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts! As MS SQL Developer you are responsible for designing, implementing, and maintaining SQL databases and with Azure Migration experience migrating on-premises databases to Azure cloud environments. This role requires strong technical skills in SQL Server, Azure services, and data migration processes Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: Overall 10+ years of relevant IT experience, with focus on application development, support and integrating solutions across systems. Out of that, 5+ years deep expertise in a development domain with 3 or more projects in an agile method driven environment as a full stack developer (Refer section – Experience and Technical Skills below) Should have exp in application development experience in cloud native environment. (Working experience of development / support / modernization of application(s)) Good understanding and experience of cloud native application design principles (like micro-services, stateless application meant for cloud, containers, 12 factor app principles etc.) Familiarity with application and infrastructure monitoring tools such as New Relic, Splunk Must have executed large application development (green field and brown field) and modernization project on cloud (at least 2 programs) Stack Level - .NET .NET framework, .Net core, WCF, MVC 3/4/5 , C#, F#,VB.NET , Console Apps, Asp.Net Web API, 12 Factor Application Design, Nuget Front End - React Html, CSS Database - Application deployment for SQL, NoSQL database backends Tech Stack -Kubernetes/OpenShift, Cloud experience (AWS / Azure / Google / IBM) Middleware - IIS, Apache DevOps - Must have exp in DevOps framework. Preferred Technical and Professional Experience: Cloud based DevOps Certification Cloud based Developer Certification MCSA: Web Applications Strong collaboration skills within and across teams, geographies and domain. Self-starter who thrives in an ever-changing, fast-paced business environment Adaptability to the rapid change in technology Collaboration across different cultures and different technical domains Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 1 month ago
12.0 - 15.0 years
15 - 25 Lacs
Chennai
Work from Office
Manage complete Process Engineering for Bus Body Operations in all the Body Building units of the Group spread all over India - for providing high quality & highly effective services to all its clients. Involves travelling. Lead the team effectively Required Candidate profile BE-Mech with 12+ yrs exp in Bus Body Building process / operations in a large reputed plant must with skills in latest Body Building Processes / Technology with Team leading skills must. Age: <40 yrs. Perks and benefits Attractive package based on Merit & Experience
Posted 1 month ago
0.0 years
0 - 2 Lacs
Bharuch, Dahej, Ankleshwar
Work from Office
Interview on 16th June for BE Mechanical Fresher GET - Maintenance- for Ankleshwar Location Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start career with SDP HR Solution
Posted 1 month ago
0.0 - 3.0 years
1 - 3 Lacs
Gurugram
Work from Office
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 month ago
0.0 years
0 - 2 Lacs
Bharuch, Halol, Vadodara
Work from Office
Interview on 17th June for BE Chemical Fresher GET - Production - for Vadodara Location Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start career with SDP HR Solution
Posted 1 month ago
8.0 - 13.0 years
8 - 15 Lacs
Gurugram
Work from Office
Job Summary: We are seeking a highly skilled and detail-oriented Assistant Manager - MIS & Workflow to oversee the management information systems (MIS) and streamline workflows across various departments. The ideal candidate will play a pivotal role in improving operational efficiency, ensuring the accuracy of reports, and fostering seamless communication and data flow within the organization. Key Responsibilities: MIS Management: Oversee the development, implementation, and maintenance of Management Information Systems (MIS) across the organization. Ensure timely and accurate reporting of key business metrics, KPIs, and performance indicators to senior management. Generate ad-hoc and scheduled reports, analyze trends, and provide actionable insights to management. Collaborate with different departments to ensure data accuracy and consistency across systems. Workflow Optimization: Design, implement, and optimize workflows to improve operational efficiency and reduce bottlenecks. Identify areas for process improvements and recommend solutions to streamline daily operations. Work closely with department heads to assess current workflows and propose automation solutions where applicable. Create and maintain standard operating procedures (SOPs) for business processes. Data Analysis & Reporting: Analyze data patterns and trends to derive actionable insights for business decisions. Regularly review system outputs to ensure accuracy and consistency. Prepare and present periodic reports for senior management, highlighting key operational metrics and performance. Technology Integration & Improvement: Stay updated with the latest trends and technologies in MIS and workflow management. Identify opportunities for system upgrades, integrations, and new software solutions to improve performance and efficiency. Oversee the integration of new tools or systems to improve workflow and data management. Qualifications & Requirements: Bachelors degree in Business Administration, Computer Science, Engineering, or a related field. A Masters degree is a plus. years of experience in MIS management, workflow optimization, or a similar role. Strong proficiency in MIS software and tools (e.g., Excel, Power BI, Tableau, ERP systems). Experience with workflow automation tools and process management. Strong analytical and problem-solving skills, with a focus on data integrity and business intelligence. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Posted 1 month ago
10.0 - 16.0 years
25 - 40 Lacs
Hyderabad, Pune, Gurugram
Work from Office
Job Description General purpose of position: Essentially, the work will be around conducting requirement analysis, preparing and tracking delivery of high level and detailed solution designs. It will require candidate to understand and analyze client business operations and work on impact analysis on to-be or already deployed NC product stack. The candidate is expected to provide solution options that deliver value to the client and will be responsible for high quality assurance of his work products. Skills and abilities: The incumbent must have the ability and orientation to work on simple to complex solutions with high degree of quality and accuracy. Strong expertise in requirements management processes, including standard tools and techniques such as facilitated meetings, use cases, mapping documents, models and other requirements management tools Applied knowledge of different data interchange formats and Telecom APIs is a must, especially covering the following: Should be able to read JSON, XML structure/documentation. Hands on experience on UML Diagrams like (Sequence, Component Architecture, and ER etc.) Experience in File based, Web-Service based, and Messaging Based Integration. Basic Knowledge of FTP, REST/SOAP, Queue Concepts. Excellent written and verbal communication skills. Process oriented. Ability to learn new processes and willingness to apply the learning. Ability to meet occasionally tight deadlines, proactive and committed to excellence in providing results Highly Self-motivated and able to work independently with limited supervision Basic knowledge and understanding of SQL, object data model Minimum Education and Experience: People with experience in Business Analysis in Telecom BSS processes and in IT and not just limited to documentation of functional aspects Graduates and Post graduates with excellent academics. Prior telecom experience is mandatory. Skills: E2E Solutioning, eTOM, TMF Open Api, Digital Transformation Roles and Responsibilities Major duties and responsibilities: Understand end to end telecom processes around Customer acquisition, CIM, POC, Ordering etc (End to End Telecom BSS experience/knowledge required) Understand catalog configuration and Integration processes involved in telecom around Customer Data, Billing and Payments Data, Resource Inventory and provisioning systems. Analyze the integration data sources including the Interface agreements involved in the integration with third-party/external systems. Conduct detailed business analysis and prepare designs for various stages for development and implementation projects as telecom subject matter expert; Consolidate various inputs and data from multiple sources to create and modify solution options. Perform through quality assurance on documents to ensure consistency and quality. Keep in touch with the newest technologies and trends in the telecommunications industry Manage client engagement through written and verbal communication throughout the scoping, analysis and design delivery stages.
Posted 1 month ago
0.0 years
0 - 2 Lacs
Sanand, Ahmedabad, Vadodara
Work from Office
Interview on 16th June for BE Chemical Fresher GET - Production - for Ahmedabad (Kheda) Location Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start career with SDP HR Solution
Posted 1 month ago
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