Process Developer – Broker Technical Support Specialist

Readyto shape the future of work?

AtGenpact, we don’t just adapt to change—we drive it. AI and digital innovationare redefining industries, and we’re leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how we’re scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges. If you thrivein a fast-moving, tech-driven environment, love solving real-world problems,and want to be part of a team that’s shaping the future, this is your moment.Genpact(NYSE: G) is an advanced technology services and solutions company thatdelivers lasting value for leading enterprises globally. Through our deepbusiness knowledge, operational excellence, and cutting-edge solutions – wehelp companies across industries get ahead and stay ahead. Powered bycuriosity, courage, and innovation, our teams implement data, technology, andAI to create tomorrow, today. 

ProcessDeveloper – Broker Technical Support Specialist

Yourrole will require you to utilize your experience in and knowledge ofinsurance/reinsurance and underwriting processes to process transactions forthe Underwriting Support Teams and communicate with the Onsite Team. 

Responsibilities

• Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests 
• Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. 
• Calculating adjustments and premiums on policies and other insurance documents. 
• Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. 
• Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. 
• Monitor and attend to requests via client service platform that require action in a timely manner. 

• Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. 

Qualificationswe seek in you!

• Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written 
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.  
• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. 
• Proficient in English language- both written (Email writing) and verbal 

• A strong attention to detail; analytical skills and the ability to multi-task are important 

Preferred Qualificationand Experience

• Relevant years of insurance experience and domain knowledge, especially P&C insurance 
• Candidate having Broker (US P&C insurance) experience would be an asset 
• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)  
• A strong attention to detail; analytical skills and the ability to multi-task are important 
• Should be a team player with previous work experience in an office environment required 
• Client focused with proven relationship building skills 
• Ability to work collaboratively as a key member of a team and independently with minimum supervision 
• Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure  

Whyjoin Genpact?

•Bea transformation leader – Work at the cutting edge of AI, automation, anddigital innovation

•Makean impact – Drive change for global enterprises and solve business challengesthat matter

•Accelerateyour career – Get hands-on experience, mentorship, and continuous learningopportunities

•Workwith the best – Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day

•Thrivein a values-driven culture – Our courage, curiosity, and incisiveness - builton a foundation of integrity and inclusion - allow your ideas to fuel progress

Comejoin the tech shapers and growth makers at Genpact and take your career in theonly direction that matters: Up. Let’sbuild tomorrow together. Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore,please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process inany other way. Examples of such scams include purchasing a 'starter kit,'paying to apply, or purchasing equipment or training.