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Process Associate

Process Associate

Genpact

0 years

2 - 3 Lacs

Hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

agility data technology sap management portfolios research analyze automation reporting strategy service integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a PA, Collections (Non Voice)
We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
Implement collections strategy to reduce the past due Research and problem solve in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a teammate to process any adhoc request on time.
Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly.
Call out problems to senior staff members and or management as appropriate.

Qualifications
Minimum qualifications

B.Com
Freshers are eligible
Excellent Interpersonal skills

Preferred Skill Set

Prior collections management experience will be an advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 1, 2025, 2:19:53 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Genpact

Business Consulting and Services

New York NY

10001 Employees

2822 Jobs

Key People

Tiger Tyagarajan

President and CEO
Pramod Bhasin

Former CEO and Founder
Kurtis McBride

Chief Operating Officer
Sandeep Bhargava

Chief Financial Officer

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Process Associate