291 Problem-Solving Skills Jobs - Page 7

Spearhead project planning and execution using Agile and Scrum methodologies, ensuring timely delivery and optimal resource allocation Orchestrate sprint planning and backlog grooming sessions, facilitating team collaboration and maintaining project momentum Drive stakeholder communication , effectively managing expectations and ensuring alignment across all project phases Leverage JIRA , Trello , and MS Project to streamline project workflows, enhancing team productivity and transparency Conduct thorough requirement gathering and analysis , translating client needs into actionable project specifications Oversee release and deployment planning , coordinating with cross-functional teams to ensure smooth transitions Facilitate technical documentation and specs writing , ensuring clear communication of project requirements and outcomes Implement robust change management processes, minimizing disruptions and maintaining project integrity Utilize problem-solving and decision-making skills to address project challenges and keep initiatives on track Manage time, cost, and scope effectively, balancing project constraints to deliver optimal results

Required Skills and Experience: Strong understanding of hacking techniques and tools. Experience with penetration testing frameworks and tools (Metasploit, Kali Linux). Strong scripting skills (Python, PowerShell). Knowledge of network protocols and system administration. Excellent analytical and problem-solving skills. A high level of attention to detail and the capacity to perform effectively under pressure. Strong written and verbal communication skills.

Qualifications Bachelor s degree in Business, Computer Science, or a related field. 3+ years of experience in selling cybersecurity products and services. Strong understanding of cybersecurity threats and vulnerabilities (malware, phishing, ransomware). Knowledge of security solutions (firewalls, intrusion detection systems, endpoint security, data loss prevention). Ability to assess customer security needs and recommend appropriate solutions. Excellent communication, presentation, and negotiation skills. Strong analytical and problem-solving skills. Ability to build and maintain strong customer relationships. Proven track record of exceeding sales targets. Experience with CRM systems (e.g., Salesforce) is essential.

Qualifications Bachelor s degree in Business, Computer Science, or a related field. 3+ years of experience in selling cloud-based solutions (SaaS, IaaS, PaaS). Strong understanding of cloud computing technologies, including AWS, Azure, and Google Cloud. Excellent communication, presentation, and negotiation skills. Strong analytical and problem-solving skills. Ability to build and maintain strong customer relationships. Proven track record of exceeding sales targets. Experience with CRM systems (e.g., Salesforce) is essential.

Responsibilities: Configure and maintain Marketing Cloud email, mobile, social, and advertising studios Build and deploy email campaigns, including segmentation, personalization, and A/B testing Manage data extensions, lists, and subscriptions Integrate Marketing Cloud with other marketing and sales systems Monitor campaign performance and generate reports Provide training and support to other marketing team members Stay up-to-date on the latest Marketing Cloud features and best practices Qualifications: 2+ years of experience as a Salesforce Marketing Cloud Administrator Strong understanding of email marketing best practices Experience with building and deploying email campaigns Experience with data management and segmentation Strong analytical and problem-solving skills Salesforce Marketing Cloud Administrator certification preferred

Key Responsibilities: Security Assessments: Conduct security assessments, including vulnerability assessments, penetration testing, and risk assessments. Security Consulting: Provide expert security advice and guidance to clients. Incident Response: Assist clients in responding to security incidents. Security Policy Development: Develop and implement security policies and procedures. Staying Updated: Stay current with the latest security technologies and trends. Required Skills and Experience: Strong understanding of security principles and concepts. Experience with security frameworks and standards (NIST, CIS). Strong knowledge of network and system security. Excellent problem-solving and analytical skills. Strong written and verbal communication skills.

What You ll Do on a Typical Day Team Leadership and Management: Lead and motivate a high-performance team of Business Analysts Monitor tasks, track work queues, and ensure 24/7 operational coverage. Provide mentorship, performance coaching, and professional development to the team. Conduct performance reviews and implement training initiatives Lead by example, demonstrating strong technical skills and customer service practices. Technical Support and Troubleshooting: Manage escalated customer issues with expert troubleshooting. Collaborate across GBT Group teams to resolve complex technical issues. Develop and maintain comprehensive knowledge bases. Proactively identify and address recurring technical problems and drive ticket demand reduction. Process Improvement and Efficiency: Analyze data to identify areas for improvement in processes and workflows. Develop and implement policies, procedures, and standards to enhance team performance and ensure consistency. Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement. Communication and Collaboration: Communicate effectively with end users, team members, and other stakeholders. Collaborate with cross-functional teams to address technical issues and improve customer experiences. Represent the team in meetings and presentations, communicating progress and highlighting successes. What We re Looking For Technical Qualifications: Bachelor s or Master s degree in computer science, information technology or engineering or equivalent experience. Minimum 10+ years of overall professional experience, including minimum of 5+ years in a people leadership role. Strong experience in travel technology and technical application support Knowledge and understanding across multiple Global Distribution Systems (GDS) and data flows. Certifications preferred: - ITIL, Salesforce, AWS, Other relevant technical certifications (or in progress). Strong Proficiency in MS Office suite with advanced skills on Microsoft Excel. Experienced in ticketing systems for incident management like Fresh-service or Service Now. Technically savvy with ability to work across virtual teams Leadership and Personal Attributes: Strong experience of managing a virtual team. Flexible and adaptable to manage and operate in a 24x7 operational environment. Ability to provide stable leadership during rapid changes. Strong problem-solving skills with meticulous attention to detail. Excellent time management and discipline. Data-driven decision-making approach. Strong collaboration skills and resilience to overcome obstacles. Capacity to work with calmness under pressure and deliver strong results. Patient and creative thinking. Effective communication across all organizational levels. Ability to work in fast-paced, multi-geographic environments. Capable of managing competing priorities.

Desired Candidate Profile Monitor students during examinations to prevent cheating Prior experience in a supervisory or monitoring role Strong organizational skills Ability to remain calm and composed under pressure Excellent communication skills Attention to detail Ethical and professional behavior Basic computer skills Understanding of confidentiality requirements Ability to handle conflicts or disciplinary issues Strong observational skills Effective time management Clear and articulate communication abilities Dependability and punctuality Basic proficiency in computer operations Strong ethical standards 6-8 years of experience in education or training industry. Strong conflict resolution skills with ability to manage disciplinary issues effectively. Excellent communication skills for interacting with diverse stakeholders (students, parents, teachers). Proficiency in problem-solving skills with logical thinking abilities. Ability to make informed decisions based on sound judgment.

The School Receptionist serves as the first point of contact for students, parents, staff, and visitors. This role is critical in maintaining a welcoming front office environment while efficiently managing administrative and clerical duties to support the daily operations of the school. Front Desk & Communication: Greet visitors, parents, and students in a professional and friendly manner. Manage incoming phone calls, emails, and messages. Respond to general inquiries and direct them to the appropriate staff or department. Maintain visitor logs and issue gate passes as per school security protocol. Administrative Support: Handle student attendance records, late arrivals, and early dismissals. Maintain student and staff records in the school management system. Support admission procedures by scheduling appointments and sharing information. Assist in preparation of letters, circulars, and reports. Receive and distribute mail and courier packages. Event & Coordination Tasks: Help coordinate meetings, parent interactions, and school events. Communicate with vendors or service providers for office needs. Coordinate with academic and administrative departments for smooth operations. Office Management: Keep the reception area clean, organized, and welcoming. Monitor and maintain inventory of office supplies. Ensure all school policies and procedures are followed in the reception area.

What are we looking for Quick Turtle is seeking a seasoned professional for a VP / AVP / Manager role in PCG (Private Client Group) Advisory. This position is crucial for acquiring and managing Ultra High Net Worth Individuals (UHNI) and High Net Worth Individuals (HNI) clients, providing expert advice on various market instruments, and driving revenue through personalized investment solutions and cross-selling. Key Responsibilities: Acquire and handle UHNI / HNI clients for the Private Client Group with a book size of Rs. 25 Lacs and above. Advise UHNI / HNI clients on Equity, Derivatives, Currency & Commodity Markets, and generate revenue from these relationships. Cross-sell Third Party Products such as Mutual Funds (MF), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Loan Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints, ensuring resolution within the agreed Turnaround Time (TAT). Apply deep market understanding and advanced strategies to increase client book size and revenue . Profile clients by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance advisors advising skills through call tracking, weekly targets & meetings, and conference calls. Coordinate with Third Party Product Manufacturers and all relevant stakeholders. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions to differentiate our service in this segment. What skills and knowledge should you bring Expertise in Equity Advisory and Wealth Management . In-depth knowledge of investment products, including Mutual Funds, PMS (Portfolio Management Services), Corporate FD, IPO, LAS, and Insurance. Strong understanding of Equity, Derivatives, Currency, and Commodity Markets. Proven ability to acquire and manage UHNI/HNI client relationships. Excellent client servicing and problem-solving skills. Strong communication and interpersonal abilities.

What are we looking for Quick Turtle is seeking a seasoned professional for a VP / AVP / Manager role in PCG (Private Client Group) Advisory. This position is crucial for acquiring and managing Ultra High Net Worth Individuals (UHNI) and High Net Worth Individuals (HNI) clients, providing expert advice on various market instruments, and driving revenue through personalized investment solutions and cross-selling. Key Responsibilities: Acquire and handle UHNI / HNI clients for the Private Client Group with a book size of Rs. 25 Lacs and above. Advise UHNI / HNI clients on Equity, Derivatives, Currency & Commodity Markets, and generate revenue from these relationships. Cross-sell Third Party Products such as Mutual Funds (MF), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Loan Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints, ensuring resolution within the agreed Turnaround Time (TAT). Apply deep market understanding and advanced strategies to increase client book size and revenue . Profile clients by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance advisors advising skills through call tracking, weekly targets & meetings, and conference calls. Coordinate with Third Party Product Manufacturers and all relevant stakeholders. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions to differentiate our service in this segment. What skills and knowledge should you bring Expertise in Equity Advisory and Wealth Management . In-depth knowledge of investment products, including Mutual Funds, PMS (Portfolio Management Services), Corporate FD, IPO, LAS, and Insurance. Strong understanding of Equity, Derivatives, Currency, and Commodity Markets. Proven ability to acquire and manage UHNI/HNI client relationships. Excellent client servicing and problem-solving skills. Strong communication and interpersonal abilities.

What are we looking for Quick Turtle is seeking a seasoned professional for a VP / AVP / Manager role in PCG (Private Client Group) Advisory. This position is crucial for acquiring and managing Ultra High Net Worth Individuals (UHNI) and High Net Worth Individuals (HNI) clients, providing expert advice on various market instruments, and driving revenue through personalized investment solutions and cross-selling. Key Responsibilities: Acquire and handle UHNI / HNI clients for the Private Client Group with a book size of Rs. 25 Lacs and above. Advise UHNI / HNI clients on Equity, Derivatives, Currency & Commodity Markets, and generate revenue from these relationships. Cross-sell Third Party Products such as Mutual Funds (MF), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Loan Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints, ensuring resolution within the agreed Turnaround Time (TAT). Apply deep market understanding and advanced strategies to increase client book size and revenue . Profile clients by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance advisors advising skills through call tracking, weekly targets & meetings, and conference calls. Coordinate with Third Party Product Manufacturers and all relevant stakeholders. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions to differentiate our service in this segment. What skills and knowledge should you bring Expertise in Equity Advisory and Wealth Management . In-depth knowledge of investment products, including Mutual Funds, PMS (Portfolio Management Services), Corporate FD, IPO, LAS, and Insurance. Strong understanding of Equity, Derivatives, Currency, and Commodity Markets. Proven ability to acquire and manage UHNI/HNI client relationships. Excellent client servicing and problem-solving skills. Strong communication and interpersonal abilities.

What are we looking for Quick Turtle is seeking a seasoned professional for a VP / AVP / Manager role in PCG (Private Client Group) Advisory. This position is crucial for acquiring and managing Ultra High Net Worth Individuals (UHNI) and High Net Worth Individuals (HNI) clients, providing expert advice on various market instruments, and driving revenue through personalized investment solutions and cross-selling. Key Responsibilities: Acquire and handle UHNI / HNI clients for the Private Client Group with a book size of Rs. 25 Lacs and above. Advise UHNI / HNI clients on Equity, Derivatives, Currency & Commodity Markets, and generate revenue from these relationships. Cross-sell Third Party Products such as Mutual Funds (MF), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Loan Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints, ensuring resolution within the agreed Turnaround Time (TAT). Apply deep market understanding and advanced strategies to increase client book size and revenue . Profile clients by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance advisors advising skills through call tracking, weekly targets & meetings, and conference calls. Coordinate with Third Party Product Manufacturers and all relevant stakeholders. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions to differentiate our service in this segment. What skills and knowledge should you bring Expertise in Equity Advisory and Wealth Management . In-depth knowledge of investment products, including Mutual Funds, PMS (Portfolio Management Services), Corporate FD, IPO, LAS, and Insurance. Strong understanding of Equity, Derivatives, Currency, and Commodity Markets. Proven ability to acquire and manage UHNI/HNI client relationships. Excellent client servicing and problem-solving skills. Strong communication and interpersonal abilities.

Qualifications and Experience: 1 to 3 years of experience managing performance and capacity Strong knowledge of the servers, networks, and storage that make up IT infrastructure Experience with capacity management tools (e.g., ServiceNow, TrueSight) competence with reporting and data analysis tools (Excel, PowerBI) Excellent communication and problem-solving skills Capacity to function both individually and collaboratively What We Offer: Competitive salary and benefits package Opportunity to work on cutting-edge projects A collaborative and supportive work environment Potential for career growth and development

Qualifications and Experience: Advanced degree in Business Administration, Engineering, Computer Science, or a related field. 10+ years of experience in consulting, with a focus on business process reengineering and digital transformation. Proven track record of leading large-scale, complex projects. Deep understanding of industry-specific business processes and challenges. Strong analytical and problem-solving skills. Excellent communication and presentation skills. Proficiency in using industry-standard methodologies (e.g., BPMN, Six Sigma).

Roles and Responsibilities : Process Generation and Maintenance: Develop and document new operational processes in alignment with organisational needs. Maintain existing processes, ensuring they are up-to-date and compliant with industry standards. Regularly review and update process documentation to reflect changes in business requirements or operational practices. Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself. Process Development: Identify opportunities for process improvements and optimisation. Collaborate with cross-functional teams to design and implement process enhancements. Ensure that all process developments are thoroughly tested and validated before deployment. Process Governance: Establish and enforce governance frameworks for operational processes. Monitor process compliance and performance metrics to ensure adherence to established standards. Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement. Engagement with Business Representatives: Act as a liaison between the Process Excellence team and business representatives. Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes. Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives. Incident, Service Request, Problem, Change, and CMDB Management: Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries. Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation. Provide guidance and support to operational teams in the execution of these processes. Qualifications: Minimum of 3 years of experience in process management or a similar role. Strong understanding of ITIL principles and best practices. Proven experience in developing and governing operational processes. Excellent communication and interpersonal skills. ServiceNow experience is a strong plus. Jira and Confluence experience is a plus. Using any Generative AI at a work setting is a plus. Ability to work collaboratively in a team environment. Strong analytical and problem-solving skills. Proficiency in process management tools and software. Preferred Qualifications: ITIL Foundation certification. Experience with ServiceNow or similar IT Service Management (ITSM) tools. Knowledge of Lean Six Sigma methodologies.

Roles and Responsibilities : Process Generation and Maintenance: Develop and document new operational processes in alignment with organisational needs. Maintain existing processes, ensuring they are up-to-date and compliant with industry standards. Regularly review and update process documentation to reflect changes in business requirements or operational practices. Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself. Process Development: Identify opportunities for process improvements and optimisation. Collaborate with cross-functional teams to design and implement process enhancements. Ensure that all process developments are thoroughly tested and validated before deployment. Process Governance: Establish and enforce governance frameworks for operational processes. Monitor process compliance and performance metrics to ensure adherence to established standards. Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement. Engagement with Business Representatives: Act as a liaison between the Process Excellence team and business representatives. Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes. Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives. Incident, Service Request, Problem, Change, and CMDB Management: Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries. Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation. Provide guidance and support to operational teams in the execution of these processes. Qualifications: Minimum of 3 years of experience in process management or a similar role. Strong understanding of ITIL principles and best practices. Proven experience in developing and governing operational processes. Excellent communication and interpersonal skills. ServiceNow experience is a strong plus. Jira and Confluence experience is a plus. Using any Generative AI at a work setting is a plus. Ability to work collaboratively in a team environment. Strong analytical and problem-solving skills. Proficiency in process management tools and software. Preferred Qualifications: ITIL Foundation certification. Experience with ServiceNow or similar IT Service Management (ITSM) tools. Knowledge of Lean Six Sigma methodologies.

Roles and Responsibilities : Process Generation and Maintenance: Develop and document new operational processes in alignment with organisational needs. Maintain existing processes, ensuring they are up-to-date and compliant with industry standards. Regularly review and update process documentation to reflect changes in business requirements or operational practices. Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself. Process Development: Identify opportunities for process improvements and optimisation. Collaborate with cross-functional teams to design and implement process enhancements. Ensure that all process developments are thoroughly tested and validated before deployment. Process Governance: Establish and enforce governance frameworks for operational processes. Monitor process compliance and performance metrics to ensure adherence to established standards. Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement. Engagement with Business Representatives: Act as a liaison between the Process Excellence team and business representatives. Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes. Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives. Incident, Service Request, Problem, Change, and CMDB Management: Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries. Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation. Provide guidance and support to operational teams in the execution of these processes. Qualifications: Minimum of 3 years of experience in process management or a similar role. Strong understanding of ITIL principles and best practices. Proven experience in developing and governing operational processes. Excellent communication and interpersonal skills. ServiceNow experience is a strong plus. Jira and Confluence experience is a plus. Using any Generative AI at a work setting is a plus. Ability to work collaboratively in a team environment. Strong analytical and problem-solving skills. Proficiency in process management tools and software. Preferred Qualifications: ITIL Foundation certification. Experience with ServiceNow or similar IT Service Management (ITSM) tools. Knowledge of Lean Six Sigma methodologies.

Risk Assessment and Planning: Develop and execute risk assessments to identify key risks and control areas. Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls. Control Testing: Perform detailed testing of key controls across various IT domains, including: Application controls (e.g., input controls, processing controls, output controls) General IT controls (e.g., access controls, change management, system development and maintenance controls) Infrastructure controls (e.g., network security, data center controls) Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis. Issue Identification and Reporting: Identify control deficiencies and potential risks. Document findings clearly and concisely in a professional manner. Prepare detailed reports summarizing test results, control observations, and recommendations. Follow-up and Remediation: Monitor the remediation of identified control deficiencies. Verify the effectiveness of corrective actions implemented by management. Continuous Improvement: Stay updated on industry best practices, regulatory requirements, and emerging risks. Proactively identify opportunities to enhance the organization s risk management and control framework. Required Skills and Experience: Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework) Experience in performing IT audits and control assessments Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA) Proficiency in using data analysis tools (e.g., SQL, Excel) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: Certification in IT audit or risk management (e.g., CISA, CISM, CRISC) Experience with IT automation tools (e.g., RPA, scripting languages) Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Risk Assessment and Planning: Develop and execute risk assessments to identify key risks and control areas. Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls. Control Testing: Perform detailed testing of key controls across various IT domains, including: Application controls (e.g., input controls, processing controls, output controls) General IT controls (e.g., access controls, change management, system development and maintenance controls) Infrastructure controls (e.g., network security, data center controls) Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis. Issue Identification and Reporting: Identify control deficiencies and potential risks. Document findings clearly and concisely in a professional manner. Prepare detailed reports summarizing test results, control observations, and recommendations. Follow-up and Remediation: Monitor the remediation of identified control deficiencies. Verify the effectiveness of corrective actions implemented by management. Continuous Improvement: Stay updated on industry best practices, regulatory requirements, and emerging risks. Proactively identify opportunities to enhance the organization s risk management and control framework. Required Skills and Experience: Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework) Experience in performing IT audits and control assessments Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA) Proficiency in using data analysis tools (e.g., SQL, Excel) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: Certification in IT audit or risk management (e.g., CISA, CISM, CRISC) Experience with IT automation tools (e.g., RPA, scripting languages) Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Risk Assessment and Planning: Develop and execute risk assessments to identify key risks and control areas. Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls. Control Testing: Perform detailed testing of key controls across various IT domains, including: Application controls (e.g., input controls, processing controls, output controls) General IT controls (e.g., access controls, change management, system development and maintenance controls) Infrastructure controls (e.g., network security, data center controls) Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis. Issue Identification and Reporting: Identify control deficiencies and potential risks. Document findings clearly and concisely in a professional manner. Prepare detailed reports summarizing test results, control observations, and recommendations. Follow-up and Remediation: Monitor the remediation of identified control deficiencies. Verify the effectiveness of corrective actions implemented by management. Continuous Improvement: Stay updated on industry best practices, regulatory requirements, and emerging risks. Proactively identify opportunities to enhance the organization s risk management and control framework. Required Skills and Experience: Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework) Experience in performing IT audits and control assessments Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA) Proficiency in using data analysis tools (e.g., SQL, Excel) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: Certification in IT audit or risk management (e.g., CISA, CISM, CRISC) Experience with IT automation tools (e.g., RPA, scripting languages) Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Risk Assessment and Planning: Develop and execute risk assessments to identify key risks and control areas. Develop comprehensive test plans and procedures to assess the design and operating effectiveness of controls. Control Testing: Perform detailed testing of key controls across various IT domains, including: Application controls (e.g., input controls, processing controls, output controls) General IT controls (e.g., access controls, change management, system development and maintenance controls) Infrastructure controls (e.g., network security, data center controls) Utilize a variety of testing techniques, such as walkthroughs, inquiries, inspections, re-performance, and data analysis. Issue Identification and Reporting: Identify control deficiencies and potential risks. Document findings clearly and concisely in a professional manner. Prepare detailed reports summarizing test results, control observations, and recommendations. Follow-up and Remediation: Monitor the remediation of identified control deficiencies. Verify the effectiveness of corrective actions implemented by management. Continuous Improvement: Stay updated on industry best practices, regulatory requirements, and emerging risks. Proactively identify opportunities to enhance the organization s risk management and control framework. Required Skills and Experience: Strong understanding of IT risk management frameworks (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework) Experience in performing IT audits and control assessments Knowledge of relevant regulatory requirements (e.g., SOX, GDPR, HIPAA) Proficiency in using data analysis tools (e.g., SQL, Excel) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: Certification in IT audit or risk management (e.g., CISA, CISM, CRISC) Experience with IT automation tools (e.g., RPA, scripting languages) Knowledge of emerging technologies and their associated risks (e.g., cloud computing, AI, IoT)

Behavioral Skills Email etiquette Communication skills Critical thinking and problem-solving skills Achievement/Performance oriented Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation. Provide technical expertise to the application development and testing team Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects. Business Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly Monitor the implementation, maintenance and support for systems related to asset banking. Track and update the status to the change to the respective stake holders Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines Customer (Both Internal & External) Adherence to client (internal) deliverables timelines Manage user experience to have complete clients satisfaction Internal process Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements Track the entire process of customization of external software to meet business requirements Preparation of solution Document Providing solution for system integration Oversee the execution of the test cases and documentation of necessary user manuals Testing of new change request. Checking the backend functionality provided by the vendor Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking Internal Process Managing Audit open issue Manage Change Request process Completion of goal setting, appraisal and feedback Adhere SLAs related to business-critical services are met by the IT team - 85% Adherence to timelines and Budgets for the projects under management - 95% Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100% Compliance to Regulatory requirements as per timelines committed - 100% Innovation & Learning Completion of relevant certifications and assigned trainings

Ghrs Training is looking for a skilled Technical Process Specialist to join our team. This role is ideal for individuals with a strong background in technical support, service desk operations, and IT service management tools. Key Responsibilities: Serve as a subject matter expert for technical processes within the support environment. Provide advanced technical support and troubleshoot complex IT issues. Play a key role in Service Desk operations, ensuring efficient incident and problem management. Utilize and optimize ServiceNow for workflow automation, reporting, and process adherence. Develop and implement best practices for IT technical support processes to enhance efficiency and customer satisfaction. Analyze process performance, identify bottlenecks, and recommend improvements. Collaborate with various IT teams to streamline technical workflows and improve service delivery. About You: Should have a minimum of 2 years of experience in a technical support role. Should possess strong skills in Technical Support , Service Desk operations, and IT technical support . Should be proficient in using ServiceNow . Should have excellent problem-solving and analytical abilities. Should demonstrate strong communication and interpersonal skills.

Responsibilities: Strategic & Operational Leadership: Develop, implement, and manage the operational strategy for the Service Desk and Windows Support teams, aligning with overall IT and business objectives. Oversee the day-to-day operations, ensuring seamless 24/7 (if applicable) coverage, optimal resource allocation, and adherence to service level agreements (SLAs) and operational level agreements (OLAs). Drive continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction, leveraging ITIL best practices. Manage operational budgets, resource planning, and technology roadmaps for the Service Desk and Windows support tools. Team Management & Development: Lead, mentor, and develop a team of Service Desk Team Leads, Senior Analysts, and Technicians, fostering a high-performance, customer-focused culture. Conduct regular performance reviews, goal setting, coaching, and career development planning for direct reports and the wider team. Manage staffing, recruitment, onboarding, and training programs to ensure the team possesses the necessary skills and knowledge for a Windows-centric environment. Champion employee engagement and retention initiatives. Service Delivery & Performance Management: Establish, monitor, and report on key performance indicators (KPIs) such as First Call Resolution (FCR), Mean Time To Resolution (MTTR), Customer Satisfaction (CSAT), and service availability. Implement robust incident, problem, and service request management processes within the Service Desk, with a strong focus on Windows-related issues. Ensure all processes are documented, understood, and adhered to by the team. Act as a key escalation point for critical incidents and major outages, driving quick resolution and effective communication. Technical Oversight & Windows Expertise: Provide expert guidance and oversight for technical issues related to Windows operating systems (Windows 10/11, Windows Server basics for user support context), Microsoft 365 suite, Active Directory, endpoint management, and related corporate applications. Ensure the team has the necessary technical tools, knowledge base articles, and training to effectively troubleshoot and resolve Windows-specific issues. Collaborate closely with infrastructure, network, and application teams to address systemic Windows-related problems and improve overall system stability. Stay abreast of new Windows technologies, security patches, and best practices to ensure the support environment remains current and secure. Stakeholder Management & Communication: Build and maintain strong relationships with internal business units, senior leadership, and external vendors. Communicate service performance, outages, major incidents, and improvement plans effectively to all stakeholders. Represent the Service Desk and Windows Support function in cross-functional projects and strategic initiatives. Compliance & Security: Ensure all Service Desk and Windows support operations comply with internal IT policies, security standards, and regulatory requirements. Oversee access management and security protocols related to user accounts and endpoint devices.