168 Problem Resolution Jobs - Page 3

As a Client Success Engineer, you will play a crucial role in managing customer projects and delivering exceptional service to our clients. Your primary responsibility will be to ensure the successful completion of customer projects by coordinating internal teams effectively within specified timelines, all while prioritizing customer satisfaction. Additionally, you will provide essential technical support, training, and problem resolution assistance to our valued customers. Your core responsibilities will include overseeing customer projects from the Discovery phase through to completion, collaborating with both customers and internal teams. You will be tasked with delivering top-notch customer service, resolving escalated cases promptly, and ensuring timely solutions to any issues that may arise. Keeping a meticulous record of activities and ensuring all services are duly paid for will also be part of your responsibilities. Moreover, you will be responsible for conducting trainings for customers to familiarize them with Windowmaker, providing regular reports to management, and supervising the Customer Support and Data team. Key tasks that you will handle include effective communication with clients to streamline processes, reduce turnaround time, and allocate work efficiently to available resources. Generating productivity reports, scheduling resources for service requests, and enhancing processes to deliver exemplary customer support will also fall under your purview. Your role will involve providing technical support to sales staff, assisting with technical demonstrations, developing reports to enhance operational efficiency, and identifying and addressing training needs by scheduling relevant sessions. Additionally, overseeing the operational aspects of the customer service team, maintaining comprehensive records of customer interactions, training new employees, ensuring customer satisfaction through effective problem-solving, and researching and implementing innovative strategies to enhance the overall customer experience will be essential tasks. To excel in this role, you should possess an IT background with 3 to 6 years of relevant experience, coupled with excellent communication skills in English and a keen analytical and technical mindset. Your location will be Vadodara. Your experience and skills will be pivotal in contributing to our strategic plans and reviews, implementing best practices in customer service management, and continuously enhancing the quality of customer service provided.,

Join us as an Assistant Manager - Operations at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should have experience with expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities, along with excellent communication skills, both written and oral. You should be well-organized, able to prioritize tasks, use judgment to manage/escalate issues, and turn around presentations for leadership quickly. Additionally, you should have awareness of Group Compliance policies and procedures, as well as a thorough understanding of Barclays Risk Framework. Financial and Business Acumen are required, along with the ability to work with people in different geographies and flexibility to work across shifts. Good interpersonal and stakeholder management skills, with the ability to interact at all levels, are essential. You should be pragmatic with a logical and flexible approach to problem resolution. Desirable skills and preferred qualifications include a graduate or higher degree in Business/Finance or equivalent practical experience, team handling, and performance management experience. A passion for adding value to the business through the production of sound analyses and recommendations is also preferred. As an Assistant Manager - Operations, your main purpose will be to monitor existing Barclays supplier relationships and operations to mitigate risk to the Bank and our customers. Your key accountabilities will include managing existing Barclays supplier relationships by developing Management Information (MI) that meets the bank's needs and complies with quality and control standards. You will also develop service level agreements to guide service delivery aligned with time efficiency and support the monitoring of service performance. Collaboration with various stakeholder groups to align services with client needs and the bank's objectives is crucial. Additionally, you will be responsible for developing and executing service improvement initiatives that improve service efficiency and competitive advantage in the marketplace. Analyst Expectations: - Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement. - Requires in-depth technical knowledge and experience in the assigned area of expertise. - Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - Take responsibility for embedding new policies/procedures adopted due to risk mitigation. - Advise and influence decision-making within your area of expertise. - Demonstrate understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services, and processes within the function. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. You will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

The Senior Implementation Project Manager at Zaggle is responsible for overseeing the implementation of Zaggle Expense Management Solution. While this position is an Individual Contributor role, as a senior team member, you will also have coaching and mentoring responsibilities towards the team members. It will be your duty to ensure that team members are adequately trained on the product and processes, following the implementation methodology, and maintaining a strong product knowledge while delivering Zaggle services. Additionally, you will be accountable for identifying opportunities to improve processes to reduce deployment timeframes and achieve the desired client survey results effectively. Your role as a senior team member will involve serving as an internal role model by exemplifying leadership, professionalism, active communication, and consistent delivery of outstanding results. You will be responsible for mentoring and coaching Implementation Project Managers on the team, leading initiatives to enhance implementation methodology and processes, and representing the department on cross-functional teams to improve product features and implementation tools. It will be crucial for you to manage multiple complex, global multi-phased implementations following Zaggle's Deployment Methodology and guide clients through various implementation phases. As the Senior Implementation Project Manager, you will conduct gap analysis, gather clients" business requirements, and design creative solutions for complex needs. You will manage client expectations, drive deliverables, and ensure projects are completed on schedule from Kick-off through Go-Live. Effective communication with all stakeholders, C-Level sponsors, and client project teams is essential, as well as persuading clients to adopt recommended solutions based on best practices. Building and maintaining strong functional and technical product knowledge, conducting trainings and product demonstrations with clients remotely, and providing consultative expertise to guide clients through key decisions are all part of your responsibilities. You will need to provide regular updates on client statuses, escalate issues as necessary, and deliver outstanding client service to achieve high implementation survey scores. Meeting or exceeding deployment productivity and quality metrics, collaborating with peers, other departments, and management, as well as adhering to all corporate policies will be critical for success in this role. Your ability to understand implementation methodologies, project management in a software company, solve problems, navigate through ambiguous situations, and prioritize workload to meet deadlines will play a significant role in your performance. In terms of qualifications, a four-year degree with an Accounting or Information Systems emphasis is preferred. You should have a minimum of three years of experience in implementing financial or hosted applications, along with five years of project management, consulting, and/or software implementation experience. Experience with financial applications, knowledge of accounting processes, and full life-cycle financial system implementation experience are also essential. Strong organizational skills, client-facing/service experience, the ability to pass a background check, and a deep understanding of implementation methodologies and project management will be beneficial in this role. Additionally, possessing effective presentation, written, and oral communication skills, along with strong problem resolution abilities, strategic thinking, negotiation skills, and technical aptitude are crucial for success as a Senior Implementation Project Manager at Zaggle.,

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify and solve a wide range of problems. Your role will require a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities will include providing Onsite Product Support as set out in Domains action plans, liaising with Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures/communications are followed, and adhering to defined policies and procedures outlined in the desk manual. You will support the organization by understanding and achieving measurable objectives, following best practices and industry standards, updating internal systems as required, and adhering to Logistics processes to ensure accurate reporting of failures and timely return of parts. As a Field Engineer, you will work independently and in a team environment, perform Field Change Order and Field Action Bulletin, travel at short notice for short-term assignments, provide 24x7 support coverage in a designated geographic area with phone support from Domains, provide T&M services Out of Hour (OOH), provide logistics support as required within the scope of providing on-site support, and offer long or short-term site cover for dedicated customer sites. You will act as a technical support resource during problem escalation, actively contribute to providing diagnostic information to the Technical Support Centre, collaborate with Support/Engineering to ensure continuity and consistent service delivery, provide management updates when engaged in customer escalations summarizing the status, impact, and potential solutions, and define next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOIs (Onsite and Remote) within the region and outside. Traveling at short notice for short and long-term assignments within the region will be required for this role.,

You will be responsible for liaising between various departments such as Planning, Production, Technical Services, Marketing, and Exports. Your roles and responsibilities will include the preparation, review, and implementation of SOPs and STPs. You will be checking all QC related records like analytical reports and logbooks. Additionally, you will be involved in planning and distributing samples for the analysis of Raw Materials, Intermediates, and finished products. You will design and conduct Stability studies as per ICH Guidelines and develop and validate analytical testing methodology used to control raw materials, production intermediates, and final products. Your tasks will also include the preparation and maintenance of working standards with documents, as well as the operation and calibration of laboratory instruments like HPLC, GC, and Spectrophotometer. You will review and approve Raw material, finished product, and Packaging material specifications. Furthermore, you will be responsible for handling customer audits and regulatory authority audits and preparing compliance reports. Troubleshooting of HPLC, GC, and other instruments will be part of your responsibilities. You will manage the laboratory and work towards analytical laboratory improvement, cGMP and GLP compliance, and problem resolution. As the QA/QC Manager, you will be solely responsible for exports and quality-related issues for the unit. You will supervise QC chemists to ensure the smooth working of the department and to guarantee the best quality of products from the production. This is a Full Time position located in Byrathi, Bangalore.,

You will be joining Pinkerton, an industry leader with over 170 years of experience and a global impact. As an Employee Engagement Specialist, your primary responsibility will be to communicate proactively with Pinkerton Dedicated Professionals (PDPs) in a designated region. This role aims to foster an engaged, connected, and successful community of Pinkerton security and risk management professionals. Your tasks will include representing Pinkerton's core values of integrity, vigilance, and excellence, engaging with PDPs within your assigned region, and following a predetermined schedule covering specific topics in each communication with PDPs. It will be essential to document details of each PDP engagement for data analysis and identification of best practices, as well as responding promptly to communication initiated by PDPs. Collaboration with the Center of Excellence (CoE) team, Pinkerton Directors, Account Managers, and other internal stakeholders will be crucial to accurately assess gaps or needs identified through PDP outreach. You will also be responsible for administering region-based PDP surveys, documenting results, and partnering with various teams to design and implement remedial actions and proactive initiatives. To excel in this role, you should hold a Bachelor's degree and have two to five years of client and/or service-oriented work experience. Understanding people matters such as wellbeing, professional development, training, and team-building will be essential. Problem resolution skills, a client-oriented and results-driven mindset, attention to detail, and the ability to manage multiple projects simultaneously are key requirements. Effective written and verbal communication skills, the ability to interact across diverse cultures and at all levels, as well as proficiency in Microsoft Office and strong computer skills are necessary for success in this position. In terms of working conditions, this role requires regular computer usage, occasional reaching and lifting of small objects, operation of office equipment, frequent sitting, and travel as necessary. Pinkerton is an inclusive employer that values diversity and seeks candidates with diverse backgrounds, experiences, and perspectives to join their team of industry subject matter experts.,

The Manager - Contract Administration role at Wolters Kluwer Global Business Services Center of Excellence Procurement and Sourcing involves managing a team of Contract Admins who handle the end-to-end contracting process for all vendor contracts. The ideal candidate will oversee the day-to-day operations of the Contract Administration team, ensuring all vendor contracts are managed in a single repository, Coupa. They will also identify contract opportunities, initiate updates to incorporate environmental changes, and manage contract relations with suppliers. Key Responsibilities: - Manage day-to-day operations of the Contract Administration team, providing mentoring to team members - Ensure all vendor contracts are managed in Coupa - Identify contract opportunities and initiate updates based on environmental changes - Manage contract relations with suppliers - Provide management reports to the Category Manager on strategic sourcing elements - Organize and administer meetings between stakeholders to ensure contract execution - Administer all contract-related documents, reports, and correspondence in a professional manner - Manage non-contractual aspects important to suppliers Key Competencies: - Hands-on experience in Coupa or alternative tools like Ariba, Icertis, Adobe Esign, DocuSign - Strong analytical ability to solve problems and drive results - In-depth knowledge of procurement and customer services processes - Ability to collaborate and build trusted relationships with cross-functional teams - Strong business acumen, strategic thinking, and process understanding - Excellent interpersonal and communication skills - Proficiency in Microsoft and relevant IT tools Education and Experience: - Minimum Bachelor's Degree in any discipline, law background preferred - 7-10 years of contracts management experience with internal/external relationships - Experience in solving complex problems, working with international stakeholders, and implementing change plans - Proficiency in Microsoft Office Suite - Flexibility to work multiple shifts (3 pm IST to 12 am IST, 6 pm IST to 3 am IST) Other Duties: - Actively engage in professional development activities - Manage time and company resources efficiently - Perform other duties as requested by senior leadership Applicants may need to appear onsite at a Wolters Kluwer office as part of the recruitment process.,

You will be responsible for Business Development & Marketing of Aluminum & uPVC Windows and Doors. Your role will involve providing technical guidance and advisory to clients and internal teams for understanding the actual requirements of the product as per client/customer specifications. You will be expected to collect work orders from clients and coordinate with supervisors for site surveys to ensure appropriate data for product process drawing and operations. Additionally, you will need to coordinate and monitor clients" work orders to fulfill their requirements and promptly address any site problems or customer complaints. This role requires a B.Tech (Mech.) or MBA (Sales and Marketing) qualification with 2-5 years of experience. The salary offered for this position ranges between 2.4 to 4.8 Lacs per annum. The job is based in Agra and involves full-time, permanent employment. You will have the opportunity to work with a team of three Business Development & Marketing Managers. The benefits include cell phone reimbursement, yearly bonus, and a day shift schedule. The expected start date for this position is 25/06/2025, and the work location is in person.,

As a Manager of Technical Services at NTT DATA, you will play a crucial role in providing exceptional service to clients by ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility will be to coordinate the proactive identification and resolution of technical incidents and problems to restore service efficiently. You will be focused on maintaining zero missed service level agreement conditions and achieving high client satisfaction by contributing to the planning, building, and supporting of technology solutions. A key aspect of your role will involve leading a team of Engineers and/or Specialists to ensure all lines of support for complex incidents, requests, events, and problems are effectively managed. Collaboration with cross-functional teams is essential to ensure the highest level of client satisfaction and the seamless continuation of business operations within one or more lines of business. This people management role also involves providing guidance, mentorship, and fostering a collaborative and high-performing work environment. Key responsibilities include contributing to strategy development, managing revenue and expense targets, setting standards for client satisfaction, implementing client service policies, resolving client problems, and ensuring efficient incident management at client sites. You will be responsible for managing resource capacity to achieve service level agreements, participating in client reviews, providing business advice, and technical consultation to clients when required. To excel in this role, you should have advanced business and commercial orientation, technical services knowledge, IT service management expertise, and staying up to date with industry trends and emerging technologies. Excellent client-facing and communication skills, along with advanced management qualities, are essential for inspiring and mentoring your team. You should also be adept at presenting technical and complex matters to diverse audiences, analyzing data, and producing reports on issues. Academic qualifications include a Bachelor's degree in Business or Information Technology, with a Master's degree in Information Technology or Business Administration preferred. ITIL certification is desirable. The ideal candidate will have advanced relevant experience in a similar role within a global technology environment, operational management experience with technical teams, client management experience, and stakeholder engagement skills at all organizational levels. An Equal Opportunity Employer, NTT DATA offers a workplace where diversity and inclusion are embraced, providing opportunities for professional growth and success.,

Windows Production Support JD- Work from office is mandatory (WFH is not available on this position). Should be ready to provide 24x7 support for critical production systems. Should be able to write basic SQL Knowledge of IBM MQ, Windows & Monitoring Tools will be added advantage Observe and monitor the health of the application(s) including event and alert management. Perform Business checks, high volume processing & special day handling process. Acknowledge, triage, investigate, troubleshoot & resolve issues within timelines and SLAs. Knowledge of Job scheduling & monitoring along with Job failure analysis. Participate in regular DR, BCP activities & maintain documentation. Perform operations queries and ensure resolution within agreed timelines. Perform, troubleshoot & support periodic activities such as beginning / end of day, month - end, quarter - end and year - end processes. Apply security patches and software updates. Escalate production issues to appropriate team when necessary. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/onsite counterpart for issue resolution Able to follow the incident/change/problem management process Understanding of ITIL and its components Perform scheduled maintenance and support release deployment activities after hours. Should be comfortable to work in clean room with project specific limitations. Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS- 3+ years working experience in deployment, support or development of Microsoft based technologies hosted on a Windows environment Experience in Production Application Support on Microsoft technology stack Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in Knowledge of ITIL processes Application / Product Monitoring (Basics) Basic Knowledge on common monitoring tool Team player and flexible Strong knowledge of any ITSM tool (ServiceNow is preferred)"

Role Description - Stong experience in Linux. Able to handle production issue. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/vendor/onsite counterpart for issue triage & resolution Able to follow the incident/change/problem management process. Understanding of ITIL Vx.x and its components. REQUIRED SKILLS- 5+ years of experience in Linux and working knowledge of shell scripting/power shell to work on automation initiatives. Excellent troubleshooting skills and ability to quickly provide solutions to the reported problems. Application Support & Monitoring (Basics) Basic Knowledge on common monitoring tool. Basic knowledge of virtualization, storage, AD & Networking Concepts.

Overview Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year. Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs- Support Tasks- Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets. Should be able to identify the complexity of tickets and be able to assign for L2/L3 support Stakeholder Management Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication) Reporting Should be able to accurately identify deviations from SLAs/Compliance requirements Your skills & experience: Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past Intermediate on Hybris Basic consulting skills Strong communication

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA. - Update tickets with resolution tasks performed and log all incidents and issues promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans, follow shift handover processes, and escalate tickets when necessary. - Collaborate with automation teams for task optimization and automation, work across resolver groups, and contribute to change management processes. - Conduct maintenance activities, analyze incident/request tickets, produce trend analysis reports, and contribute to project work as needed. - Assist L1 Security Engineers, manage client escalations, and ensure changes are carried out with proper approvals. - Implement disaster recovery functions and tests when required. Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups. - Strong planning and adaptability skills, positive outlook, and ability to work well under pressure. - Active listening, client-centric approach, and ability to adapt to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate experience in managed services for Security Infrastructure. - Working knowledge of ticketing tools, ITIL processes, and vendor/3rd party interactions. Workplace Type: On-site Working Join NTT DATA, a global innovator in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a diverse team across 50+ countries, we offer business and technology consulting, data and AI solutions, and digital infrastructure services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create a positive client experience and drive sustainable digital transformation.,

As a Customer Service Associate at IntouchCX, you will play a crucial role in ensuring exceptional customer experiences by directly engaging with customers to address inquiries, resolve issues, and guarantee satisfaction with our products and services. Your responsibilities will include providing courteous and professional support through phone, email, and chat channels, demonstrating proficiency in English to effectively communicate with customers, resolving complaints, maintaining detailed records of interactions, collaborating with various teams for prompt issue resolution, identifying areas for improving customer experience, and adhering to company policies to maintain high service standards. IntouchCX is a renowned global customer care and technology company dedicated to delivering remarkable customer experiences for the world's most innovative brands. If you are a customer service rockstar with a strong command of English and a genuine passion for exceeding customer expectations, we invite you to be a part of our dynamic team and contribute to our ongoing success.,

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will be interfacing with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) through effective delivery of technical support and service programs by interfacing between the customer and the Domains. Proactively assisting in problem resolution through the use of system-level diagnostics and escalation procedures. You should have a deep understanding of service processes and be able to identify and solve a wide range of problems. This role requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities include providing Onsite Product Support as outlined in Domains action plans, liaising with the Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures and communications are followed. You will be expected to follow defined policies and procedures, support the organization by understanding and achieving measurable objectives, follow best practices and industry standards, update internal systems as required, and adhere to logistics processes to ensure the accurate reporting of failures and timely return of parts. In this role, you will work both independently and in a team environment, perform Field Change Orders and Field Action Bulletins, and be ready to travel at short notice for short-term assignments. You will provide 24x7 support coverage in a designated geographic area with phone support from Domains, deliver T&M services Out of Hours (OOH), provide logistics support as required within the scope of providing on-site support, and cover dedicated customer sites for both short and long terms. As a technical support resource during problem escalation, you will actively contribute to providing diagnostic information to the Technical Support Centre. Collaboration with Support/Engineering to ensure continuity and consistent service delivery during shifts, escalations, or time-critical installations is essential. You will also provide management updates during customer escalations, summarizing the status, impact, and potential solutions, defining next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOI's (Onsite and Remote) both within the region and outside. Flexibility to travel at short notice for short and long-term assignments within the region is a key requirement for this role.,

As a Student Engagement Specialist, your primary responsibility will be to build and maintain strong, positive relationships with students. You will serve as the main point of contact for student inquiries, ensuring timely and accurate information is provided. Your role will also involve assisting students in navigating academic programs, policies, and procedures, offering guidance on both academic and personal issues, and referring them to appropriate resources when needed. Communication is key in this role, as you will be expected to engage with students regularly through various channels such as email, phone, and in-person meetings. Keeping students informed about important updates, deadlines, and opportunities will be crucial to their success. In addressing student complaints and issues, your efficiency in problem resolution will be essential. You will be responsible for escalating complex issues to higher authorities when necessary and ensuring that all concerns are addressed promptly. Facilitating student orientation and onboarding processes will be part of your duties, helping new students acclimate to the institution and its culture. Additionally, you will be tasked with gathering and analyzing student feedback to identify areas for improvement in services and programs, collaborating with other departments to implement necessary changes. To enhance student retention and success, you will develop and implement strategies, monitoring student progress and proactively reaching out to those at risk of falling behind. Maintaining accurate and up-to-date records of student interactions and activities while ensuring confidentiality and compliance with data protection policies will also be a crucial aspect of your role. Collaboration with academic advisors, faculty, and other departments to support student needs and enhance their overall experience will be key to your success in this role. This is a full-time position located in person, offering the benefit of food provided. If you are interested in this opportunity, please speak with the employer at +91 8117812340 to learn more about how you can contribute to student engagement and success.,

As a SW Developer at Schaeffler, you will be responsible for designing, implementing, developing source code, and testing software units within a software project. Your key responsibilities will include detailed design, coding, and unit testing of specific software components in accordance with BU processes and conventions. You will also define requirements for software function design, structure the design, and integrate software units/components to ensure inter-operability. You will be expected to perform development checks, reviews (e.g., design, code), and static code analysis. Additionally, you will integrate software code in the corresponding repository under valid integration rules and KPIs, conduct software integration tests, and verify software architecture specifications. Debugging, root cause analysis of reported issues, correction of anomalies, and proactive communication of delays or risks during development are also part of your responsibilities. To qualify for this role, you should have a minimum educational qualification of B.E/B. Tech in Electronics & Communication Engineering or a Masters in Electronics Engineering. A minimum of 4 years of experience in automotive software development is required. At Schaeffler, we offer a great company culture, a well-defined career path, and the opportunity to be a key part of a growing organization. You will have the chance to closely collaborate with customers and project teams. As a global company, we value respect, diversity, and creativity, aiming to drive innovation and contribute to sustainable value creation for our stakeholders and society. Exciting assignments and outstanding development opportunities await you at Schaeffler, where we impact the future with innovation. We invite you to apply for this role and be a part of our journey towards advancing how the world moves. For more information and to apply, visit www.schaeffler.com/careers. Contact: Vitesco Technologies India Pvt. Ltd. Hemanth Hurudi,

Responsibilities: Expert Technical Support: Provide expert technical support in infrastructure services, responding to complex issues and inquiries. Project Implementation: Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. System Monitoring & Troubleshooting: Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance and reliability. Efficiency & Problem Resolution: Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. Documentation Development: Participate in the development of infrastructure documentation, including incident reports and configuration details. Complex Problem Solving: Apply deep technical knowledge to address complex infrastructure-related problems. Best Practices & Standards: Follow established best practices and standards in infrastructure service delivery. Critical Thinking: Apply critical thinking and technical skills to find solutions to infrastructure issues. Required Skills: Proven proficiency in infrastructure technology analysis. Proficiencies in data analysis and problem-solving. A continuous learner who stays abreast with industry knowledge and technology. Strong analytical and critical thinking abilities. Effective communication and collaboration skills. Ability to monitor, troubleshoot, and optimize infrastructure systems. Capability to contribute to infrastructure projects and comprehensive documentation.

Responsibilities: Middleware Support: Provide Level 3 support for Middleware technologies, specifically focusing on WebLogic . Problem Resolution: Diagnose and resolve complex technical issues related to WebLogic and other middleware components. System Maintenance: Perform routine maintenance activities, including patching, upgrades, and performance tuning for middleware environments. Troubleshooting: Conduct in-depth troubleshooting of middleware-related incidents and problems. Documentation: Maintain comprehensive documentation of configurations, procedures, and troubleshooting steps. Collaboration: Collaborate with other support teams, development teams, and vendors to ensure seamless operation and timely resolution of issues. Continuous Improvement: Contribute to the continuous improvement of middleware support processes and practices. Team Leadership & Growth: Willingness to learn and grow into a leadership role within the team. Required Skills: Proficiency in Middleware technologies, particularly WebLogic . Strong organizational and time management skills. Good communication and teamwork skills. Strong problem-solving and analytical abilities. Ability to troubleshoot complex middleware issues. A proactive mindset towards learning and professional growth.

Responsibilities: Middleware Support: Provide Level 3 support for Middleware technologies, specifically focusing on WebLogic . Problem Resolution: Diagnose and resolve complex technical issues related to WebLogic and other middleware components. System Maintenance: Perform routine maintenance activities, including patching, upgrades, and performance tuning for middleware environments. Troubleshooting: Conduct in-depth troubleshooting of middleware-related incidents and problems. Documentation: Maintain comprehensive documentation of configurations, procedures, and troubleshooting steps. Collaboration: Collaborate with other support teams, development teams, and vendors to ensure seamless operation and timely resolution of issues. Continuous Improvement: Contribute to the continuous improvement of middleware support processes and practices. Team Leadership & Growth: Willingness to learn and grow into a leadership role within the team. Required Skills: Proficiency in Middleware technologies, particularly WebLogic . Strong organizational and time management skills. Good communication and teamwork skills. Strong problem-solving and analytical abilities. Ability to troubleshoot complex middleware issues. A proactive mindset towards learning and professional growth.

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

As an IME Manager (Industrial, Mechanical & Electrical), you will be responsible for leading and managing technical operations in Ajmer, Bhilwara, and Udaipur. With a minimum of 2 years of experience, you should have a background in telecom Operations & Maintenance, with a track record of handling over 1500 sites for at least 1 year. An educational qualification of at least a Diploma in Electrical or Electronics Engineering is required. Your proficiency in languages, specifically Hindi (spoken 7/10) and English (written 7/10), will be essential for effective communication. Knowledge of computer applications, including Advanced Excel, with an average rating of 7 to 8 marks out of 10, is also expected. Preference will be given to candidates with past working experience in North India, including MP, excluding Gujarat. Your key roles and responsibilities will include troubleshooting and problem resolution, where you will lead the resolution of technical issues and network outages, develop troubleshooting procedures, and provide expert-level support to the O&M team. Additionally, you will manage and mentor a team of technical engineers and technicians, assign tasks, monitor performance, and identify training needs for technical skill development. Project management will be a crucial aspect of your role, involving planning and executing technical projects such as network deployments and upgrades, managing project timelines, budgets, and resources, and ensuring timely and budget-compliant project completion. You will also be responsible for vendor management, including evaluating and selecting vendors, managing vendor relationships, negotiating contracts, and ensuring cost-effectiveness. Maintaining accurate documentation of network configurations, procedures, and troubleshooting steps, generating technical reports, and providing updates to management will be part of your responsibilities. You will also establish quality control procedures for technical operations, conduct regular audits to ensure compliance with standards, and identify and implement process improvements. This is a full-time position with benefits such as health insurance, internet reimbursement, and Provident Fund. The job requires a day shift and in-person work location.,

Maersk is seeking diverse talent to join the tech team in India. If you are passionate about innovation, collaboration, and shaping the future of technology, we have exciting opportunities for you. We are dedicated to fostering a more diverse and inclusive workforce as we believe it leads to better outcomes. Our company offers various benefits such as flexible working arrangements, reduced hours for mothers returning from maternity leave, and childcare reimbursement to support our employees. As an SAP Integration Engineer at Maersk, you will play a crucial role in enhancing the day-to-day operation and support of Maersk's SAP environment, which includes systems, tools, and applications. Your main responsibilities will revolve around ensuring the stability and integrity of these systems while consistently striving to enhance customer service levels and platform stability. This position provides you with the chance to make a significant impact within our organization by enhancing SAP services and improving the overall customer experience. Key Responsibilities: - Define, enhance, and develop roadmaps for platforms and operational flows that require improvement and stabilization. - Collaborate with cross-functional task forces to target high-impact areas of concern, driving improvements that lead to better customer and business outcomes. - Provide support during high-impact incidents and deep dives to ensure a clear understanding of the system architecture and its interaction with other systems. - Gain a thorough understanding of Maersk's SAP architecture, designs, and service interactions to develop improvement strategies that support ongoing changes in the platform and meet increasing business demands. - Identify opportunities for process optimization and system enhancements to implement continuous improvement ideas. - Work closely with transition leads on new releases and migrations to understand the scope of these changes. - Proactively identify challenges and collaborate with other service managers to plan effective mitigations. - Establish yourself as a trusted partner for product and business leaders, collaborating on identifying opportunities for technology solutions that support the delivery of required business and customer outcomes. - Collaborate with various teams to ensure the readiness of release services for the enabling platform. - Demonstrate strong verbal and written communication skills, authoring clear investigations around improvement areas with associated benefits and impacts for technical and management stakeholders. - Ensure platform stability aligns with business outcomes and future improvement initiatives. - Develop a clear vision for performance considerations, housekeeping, and archiving requirements to optimize platform functionality. - Provide support during high-impact incidents and problem resolution, leveraging applied knowledge and technical deep dives for resolution and future improvements. - Upskill support and service personnel to benefit the platform as a whole, contributing to the creation, review, and adoption of SOPs to enhance operational efficiency. - Act as the voice of the customer, ensuring customer needs and feedback are central to improvement initiatives and fostering this ethos within the team and cross-team interactions. - Cultivate partnership relationships with key stakeholders across technology, process, and business teams to ensure successful delivery of required business outcomes. - Maintain regular communication with key stakeholders to keep them informed of critical information supporting the effective and efficient operation of business services. - Engage in business language to facilitate understanding by all stakeholders and comprehend business impacts, risks, and benefits effectively.,

Pradeepit Consulting Services is actively seeking an experienced SAP CRM Functional Consultant specializing in Application Support Management for our client. In this role, you will provide crucial ongoing application support, maintenance, and request fulfillment for SAP CRM systems. You'll work closely with business users to understand their needs, ensuring the CRM application remains reliable, secure, and aligned with business goals. Key Responsibilities Application Support & Management : Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly. This includes incident management to ensure timely resolution and communication. Problem Resolution : Investigate root causes of recurring issues and implement preventive measures to minimize system disruptions. User Empowerment : Offer training and guidance to users to assist them during incident management. System Monitoring : Continuously monitor system performance , identifying and addressing bottlenecks or slowdowns. Documentation : Maintain comprehensive documentation of system configurations, support processes, and issue resolutions . Functional Expertise : Apply strong functional experience in SAP Sales and Service modules . Middleware & Frameworks : Leverage good experience in CRM Middleware, BDOCs, and IDOCs . Possess a solid understanding of the one-order framework . Background Processes : Utilize experience in background job processes and job error analysis . Configuration : Demonstrate understanding and experience in SAP CRM base configurations such as transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination, and related CRM customizing. Architecture : Exhibit proficiency in MVC and WebUI Architecture . Skills Strong functional experience in SAP Sales and Service module . Good experience with CRM Middleware, BDOCs, and IDOCs . Proficiency in background job processes and error analysis . Solid understanding of the one-order framework . Experience in SAP CRM base configurations (transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination). Proficient in MVC and WebUI Architecture . Ability to provide day-to-day application support , manage incidents , and conduct problem management . Skilled in user training and system monitoring . Aptitude for maintaining comprehensive documentation . Willingness to work in rotational shifts , including weekends. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an SAP CRM Consultant in an application support role. SAP CRM certification , SAP C4C , or ITIL (Information Technology Infrastructure Library) certifications are additional assets.