SAP Integration Engineer

Maersk is seeking diverse talent to join the tech team in India. If you are passionate about innovation, collaboration, and shaping the future of technology, we have exciting opportunities for you. We are dedicated to fostering a more diverse and inclusive workforce as we believe it leads to better outcomes. Our company offers various benefits such as flexible working arrangements, reduced hours for mothers returning from maternity leave, and childcare reimbursement to support our employees. As an SAP Integration Engineer at Maersk, you will play a crucial role in enhancing the day-to-day operation and support of Maersk's SAP environment, which includes systems, tools, and applications. Your main responsibilities will revolve around ensuring the stability and integrity of these systems while consistently striving to enhance customer service levels and platform stability. This position provides you with the chance to make a significant impact within our organization by enhancing SAP services and improving the overall customer experience. Key Responsibilities: - Define, enhance, and develop roadmaps for platforms and operational flows that require improvement and stabilization. - Collaborate with cross-functional task forces to target high-impact areas of concern, driving improvements that lead to better customer and business outcomes. - Provide support during high-impact incidents and deep dives to ensure a clear understanding of the system architecture and its interaction with other systems. - Gain a thorough understanding of Maersk's SAP architecture, designs, and service interactions to develop improvement strategies that support ongoing changes in the platform and meet increasing business demands. - Identify opportunities for process optimization and system enhancements to implement continuous improvement ideas. - Work closely with transition leads on new releases and migrations to understand the scope of these changes. - Proactively identify challenges and collaborate with other service managers to plan effective mitigations. - Establish yourself as a trusted partner for product and business leaders, collaborating on identifying opportunities for technology solutions that support the delivery of required business and customer outcomes. - Collaborate with various teams to ensure the readiness of release services for the enabling platform. - Demonstrate strong verbal and written communication skills, authoring clear investigations around improvement areas with associated benefits and impacts for technical and management stakeholders. - Ensure platform stability aligns with business outcomes and future improvement initiatives. - Develop a clear vision for performance considerations, housekeeping, and archiving requirements to optimize platform functionality. - Provide support during high-impact incidents and problem resolution, leveraging applied knowledge and technical deep dives for resolution and future improvements. - Upskill support and service personnel to benefit the platform as a whole, contributing to the creation, review, and adoption of SOPs to enhance operational efficiency. - Act as the voice of the customer, ensuring customer needs and feedback are central to improvement initiatives and fostering this ethos within the team and cross-team interactions. - Cultivate partnership relationships with key stakeholders across technology, process, and business teams to ensure successful delivery of required business outcomes. - Maintain regular communication with key stakeholders to keep them informed of critical information supporting the effective and efficient operation of business services. - Engage in business language to facilitate understanding by all stakeholders and comprehend business impacts, risks, and benefits effectively.,