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Reputation.com
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Principal QA Engineer

Principal QA Engineer

Reputation.com

5 - 10 years

13 - 17 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

Manager Quality Assurance System integration Javascript Healthcare Manager Quality Control Troubleshooting Automotive SDLC SQL Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation

Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
Weve secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at ReputationManagers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Job Summary :

A Software Development Engineer in Test position is a role model for excellence in quality assurance and quality control of software solutions. Is part of a self-organized agile team and interacts with team members on release deliverables. Is responsible for setting up Production & QA environments with minimal support. Is hands-on and capable of writing and maintaining the test automation scripts along with developing and maintaining the test automation frameworks. Participates in reviews of automated and manual tests and has the drive to enhance automation coverage thereby minimizing manual testing. Provides inputs in defect triage meetings and assists team members in troubleshooting the root cause of complex customer issues. Assists team members in supporting customer and implementation-related issues.

Responsibilities:

Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios.
Create and setup test scenarios and test data as needed.
Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results.
Participate in tool analysis, create proof of concept models, and make recommendations to support the tools selection process.
Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to the team.
Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offering triaging and root cause analysis capabilities to the engineers.
Provides cross-training and education to test personnel as required.
Assists in the collection of test metrics, understands the trends, and suggests appropriate corrective actions.
Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle.
Follows standard development processes and procedures.
Work with various teams to promote QA processes, practices and standardization.
Provides training, guidance, and feedback to testing team members.
Proactively notifies of impediments to commitments.
Additional duties as assigned.

Qualification & Experience:

5-10 Years of experience as Automation Engineer dealing with Automation Testing, Manual Testing and performance optimization of enterprise grade applications
Must be a Technical Graduate or Postgraduate - BE/ BTech/ME /MTech - CS/IT/Data Science/Machine Learning/AI.
Experience with JavaScript , TypeScript , UI Automation and API Automation is must
Experience with BDD (Behavior Driven Development)
Proficient with one or more of the following languages: Java or Python
Strong experience working with testing frameworks and tools like WebDriverIO , Protractor, Playwright, Selenium, Appium, etc..
Hands-on experience in WebDriverIO , Protractor, Mocha, Chai, Jest, Puppeteer , or Cypress is preferred
Hands-on working experience with Docker is a plus
Working knowledge of Postman
Hands-on experience with RestAsured or SuperTest
Experience with Shell Scripting is preferred
Experience in testing APIs , complex backend distributed/cloud enabled applications
Experience with NoSQL DB , preferably MongoDB (or) SQL DB
Hands-on experience in GCP/AWS/Azure technologies , preferably in GCP .
Understanding on micro-services is preferred
Integrate test automation with Continuous Integration and Deployment (CI/CD) pipelines in collaboration with DevOps
Knowledge on Message Brokers , preferably RabbitMQ and Google Pub/Sub
Understanding of Testing Techniques (e.g. Performance, Unit, Integration, etc..), their strengths and weakness, and ability to use them to best effect
Should have good troubleshooting and root cause analysis for issues
Understanding and ability to Develop tests, Run tests, Find defects, and Log defects effectively
Experience testing with containers, cloud, virtualization, and configuration management.
Collaborate with other developers across multiple departments
Utilize repositories and tracking systems such as Git , Confluence , and JIRA for documentation, test scripts, test results, configuration, and supporting data
Willingness to own a Project/Module and drive the QA Efforts for it
Proficient with Software Development Lifecycle ( SDLC ) methodologies like Agile, QA methodologies, Defect Management System , and Documentation .
Understanding of Functional Test methods/Test automation ( SDET skills ) and different phases of testing: System Integration, System Testing & User Acceptance Testing

When you join Reputation, you can expect:

Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
At Reputation, we re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

Health Insurance & Wellness Benefits : Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits : Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance : Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance : Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD : of 7500 per annum per employee

Leaves

10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
12 Casual/Sick leaves (Pro-rata calculated)
2 Earned Leaves per Month (Pro-rata calculated)
4 Employee Recharge days (aka company holiday/office closed)
Maternity & Paternity (6 months)
Bereavement Leave (10 Days)

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Principal QA Engineer