269 Post Sales Jobs - Page 10

Handling CRM - post sales activity, experience in Demand letters, TDS, GST & entire gamut of CRM dept, Collections. must be from real estate industry Handled 3+CR Ticket Size MAX CTC 5.5PA call or whatsapp on 9820831597 Required Candidate profile 2-4 Years relevant Exp in handling CRM (post sales) related entire accounting work Excellent communication skills, Well versed with FAR Vision ERP

Role & responsibilities JD-CRM - RM Drive Customer Experience Drive Collections Efficiencies Responsible for reducing customer outstanding Responsible for Process Adherence & Process Audit Scores Customer Query Management by ensuring TATs are met Handles escalated customer complaints / queries (through direct repartees) generated via phone calls, emails, or walk-ins New Process Creation, wherever applicable Coordinates between departments and the customer to resolve customer queries Represents customer queries at the Corporate Office The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s) CRG (Customer Records Group) Pre-launch preparation of all legal and financial documentation like bill, receipt formats, allotment letter draft, ATS, AFS drafts, Bank NOC, TPT for Bank loans etc. Bank Tie Ups D4U KYC Checking prior to releasing the booking (post SE Dry run) Preparation of PTM (Permission to mortgage) for all bank loan cases Allotment letter generation ECRM / Manual – multiple iterations / stringent launch timelines mostly not in line with IT TAT Agreement generation from ECRM / Manual BBA Agreement / Deed of conveyance registration – Physically present at Registrar office Billing generation Payment receipting Cancellation Transfer / Name addition and deletion Preparation of Transfer Deed and Registration of the same Refund CC Regulatory and SOP Compliance Audits Interest and demand related manual calculations for Legal case support All manual calculations like reinstatement and forfeiture calculations to be shared with cross functional teams Manual reminder letters like Pre-termination and Termination, Agreement registrations – Payment reminders are also not live for NCR Approval consolidation for sites Uploading Waiver / Credit note entries in system Preparation of Finance NOC for handover Candidate with real estate background will be preferer. Candidates can send their resume to Sanam.yadav@godrejproperties.com.

Profile : Client Relationship Manager | Location: Manesar, Haryana | Experience: 2 to 8years | Budget: 25k to 40k| Contact Pooja 99907 44988 Interested candidates can apply or share their updated CVs at essveeconsultant6@gmail.com Industry- Leather Goods Export Company Time: 9:00-6:00 pm Location: IMT Manesar, Gurgaon Commute 6 days a week Designation: Customer Relationship Management Role Description We are seeking a Customer Relationship Management (CRM) Specialist to ensure our clients receive the highest level of service and satisfaction. The ideal candidate will manage client relationships by overseeing order fulfillment, addressing client queries, and ensuring after-sales satisfaction. This role requires a proactive problem-solver with strong communication skills and the ability to understand and resolve client issues efficiently. Key responsibilities include utilizing analytical skills to improve customer experiences, strong follow-up abilities, and implementing CRM strategies to drive client retention. Qualifications: Minimum 3 years of experience in Customer Relationship Management (CRM) and post-sales service Analytical skills and project management expertise Strong follow-up abilities with a polite, customer-focused disposition Previous experience in the lifestyle or design industry is a plus Bachelors degree in Business Administration or a related field Ability to understand client needs and respond effectively Strong communication skills Availability for client calls as need Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response. https://bit.ly/JobsApplyLink Current Openings ( Naukri ) : https://www.naukri.com/essvee-consultant-jobs-careers-123488705 Current Openings ( Linkedin ) : https://www.linkedin.com/company/essvee-consultants/posts/ Thanks Pooja 9990744988 ( Whatsapp or Call )

The Role:- We at Aliens are looking for an enthusiastic and dynamic Head of CRM to lead our high performing CRM team with 7 to 15 years of experience in similar profile across industry, preferably real estate. - The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to foster profitable long-term relationships with the clients, building bandwidth to streamline customer lifecycle and coordinate with Sales and Banking team to boost our organizations' market presence and customer engagement.- S/he will be required to increase revenue by streamlining post-sales collection operations and achieving high business goals. The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. - S/he would be based out of Hyderabad and would report to the COO and President; Sales, CRM and Marketing. Key Responsibilities:- Championing customer requirements and satisfaction by maintaining constant interaction- Executing new onboardings and successful cross-selling initiatives- Ensuring timely collections from existing customers as well as new customers- Complete handling of post-sales responsibilities with high customer satisfaction results- Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals- Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections- Enabling team members by duly acknowledging their achievements and accomplishments- Motivating and engaging the collections team with monetary and non-monetary incentives Keywords CRM strategies,Marketing,cross selling,post sales,sales,CRM*

Job Overview: We are looking for a Pre-Sales Consultant with 3+ years of experience to join our team in Hyderabad. The ideal candidate will work closely with the sales and technical teams to support business growth by providing technical expertise, solution presentations, and client engagement. Key Responsibilities: Technical & Solution Support: Collaborate with the sales team to understand client requirements and propose tailored solutions. Conduct product demonstrations, proof-of-concept (PoC) presentations, and technical workshops for clients. Respond to RFPs, RFIs, and tenders by preparing detailed proposals and solution documentation. Assist in creating solution roadmaps, architecture diagrams, and use cases for client needs. Client Engagement & Sales Support: Work closely with business development and sales teams to identify and qualify new opportunities. Engage with potential clients to understand their pain points and propose value-driven solutions. Act as a bridge between sales, product, and engineering teams to ensure smooth client onboarding. Conduct competitive analysis and market research to position offerings effectively. Key Skills & Qualifications: Bachelors degree in Engineering, Computer Science, Business, or a related field. 6+ years of experience in Pre-Sales, Solution Engineering, or a related role. Strong understanding of IT solutions, cloud technologies, enterprise software, or industry-specific solutions. Excellent presentation, communication, and client-facing skills. Hands-on experience with CRM tools, sales enablement platforms, and proposal drafting. Ability to work under tight deadlines and manage multiple client engagements. Why Join Us? Opportunity to work with cutting-edge technologies and innovative solutions. Competitive salary with performance incentives. Work in a dynamic environment with a fast-growing organization. If you are passionate about technology, client solutions, and driving business growth, wed love to hear from you!

Dear candidates, Greetings from Ample!! We have Opening for Retail Sales Executive for BOSE. Interested candidates can send in their updated resumes 9686685423 or abija.fredy@ample.co.in SUMMARY Maximise the sale of at the store, ensuring optimum customer satisfaction Achieve sales goals relative to store target Evaluating the customer's requirement by following customer engagement standards to provide best solutions Ensuring store hygiene and functioning of products on display Coordinating activities at the back office, managing inventory and managing payment reconciliation with bank Handling pre/post sales customer escalations and queries Interaction with cross-functional departments for operational support Requirements Excellent communication skills Should have flair for customer service Confident and presentable Should be flexible and adaptable in working hours

Description : The role oversees various aspects of customer interaction and process management for the assigned project. This role involves ensuring smooth onboarding of customers, obtaining financial approvals, resolving complex queries, addressing escalations, and overseeing documentation and handover procedures. Additionally, the CRM Project Lead is also responsible for customer engagement efforts and timely payment collection. Purpose: To lead customer relationship management initiatives for the designated project, ensuring an exceptional customer experience while adhering to established processes. Principal Accountabilities Customer Experience - Conduct regular reviews to ensure timely completion of customer onboarding formalities, monitoring each step of the process for adherence to deadlines and standards. Obtain required financial approvals for the assigned project from major financial institutes/ banks so that loan approval process for customers can be initiated. Keep up to date FAQ documents for easy reference in addressing customer queries for faster resolution. Guide the team in resolving complex queries in collaboration with various stakeholders. Take ownership of all escalations received from customers, addressing their concerns promptly and effectively to ensure a positive resolution and maintain customer satisfaction. Review sales agreements and allotment letters meticulously, ensuring accuracy and completeness, and providing the necessary sign-off to authorize their validity and completion. Supervise on time completion of handover and registration procedures while ensuring that the handover experience meets predefined quality standards. Drive customer retention efforts and intervene as and when necessary. Customer Engagement - Collaborate with the regional lead to prepare the engagement calendar for assigned projects, seeking their inputs, and obtaining sign-off on the calendar. Take charge of implementing events according to the engagement calendar for the assigned project, ensuring timely execution. Analyze feedback received and incorporate necessary adjustments in the execution of future events through discussions with the regional lead, aiming to enhance effectiveness and customer satisfaction. Monitor the referrals received and actively encourage the generation of more referrals. Monitor collections for the assigned project, ensuring adherence to due dates, and intervene as necessary. Invoicing & Collection - Prepare the annual revenue forecast and share it with the regional lead. Prepare annual budget for billing and collection in coordination with sales and operations teams for the project and submit to Region CRM Lead. Monitor and drive on time collections for the project. Supervise legal actions for overdue payment cases, ensuring their resolution and closure. Documentation & Reporting - Monitor adherence to documentation maintenance according to standard guidelines and conduct periodic audits to ensure compliance. Oversee the timely and accurate submission of MIS reports for the project with respect to CRM activities. Continuous Improvements Conduct root cause analysis for all deviations observed and proposed CAPA. Seek sign off from the Region CRM Lead on the CAPA and implement the same People Management - Assist, guide and monitor team members in their day-to-day affairs. Ensure that team is well equipped with the required knowledge and skills to perform their job. Motivate team members for better performance. Address team's issues or grievances.

Customer Relationship Management: Serve as the primary point of contact for all customer interactions post-booking to handover. Manage customer documentation, agreement execution, and payment tracking. Respond promptly and effectively to customer queries, concerns, and complaints. Process Management & Coordination: Coordinate with cross-functional departments like Sales, Legal, Projects, Finance, and Possession teams for a smooth workflow. Ensure timely updates to customers regarding project milestones, payment dues, and possession schedules. Oversee the handover process and ensure a smooth and pleasant customer experience. Data Management & Reporting: Maintain and update customer data in the CRM system (e.g., Salesforce, Zoho, or custom platforms). Generate regular reports on customer feedback, issue resolution, and NPS scores. Analyze customer behavior and feedback to improve CRM processes and enhance service delivery. Preferred candidate profile Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM software and tools Customer-centric mindset with problem-solving capabilities Knowledge of real estate processes and regulations (RERA, agreements, etc.)

* Manage & develop strong relationships with customers * Maintain all files & data in Excel & ***FarVision ERP*** * Excellent knowledge in - Excel - Word - Documentation * Freshers DO NOT Apply * Also READ Below . . Required Candidate profile Prefer * 5-10+ yrs exp * Real Estate exp * Know Customer lifecycle i.e. agreement, registration, documentation, payment, collections, Emi, bank letters, loan papers, etc. . 6 days / 10am-6:30pm

customers in the railway sector Indian Railways, RDSO-approved vendors, OEM repeat orders, order follow-ups, and post-sales,tenders, quotations, and technical proposals.Prepare sales reports, customer visit notes, and pipeline trackers Required Candidate profile order execution, billing, and dispatch status updates Track industry developments, government tenders, vendor registration processes, and competitor activity.customer preferences, product requirements

Job Title: Sr. Sales Engineer Experience: 2-7 years Location: Delhi, Patparganj Industrial Area/Bangalore Position Type: Full-Time Company: Semco Infratech Pvt. Ltd. Products:- Electronic product & B2B Industry preferably About Us: Founded in 2006, Semco Infratech has established itself as the number 1 lithium-ion battery manufacturing and testing solution provider in the country. Headquartered in New Delhi, Semco Infratech is a part of the Semco Group and provides turnkey solutions for lithium-ion battery manufacturing and precision testing with a focus on harnessing the power of R&D to develop innovative, future-proof product requirements for end users. Our R&D provides intelligent solutions for lithium battery pack manufacturing and testing of advanced chemistry-based batteries. Our R&D is a testament to our belief in quality & innovation that serves as a vital component of our business strategy. Adding to our wide array of clients we have served industry leaders such as Okaya, LOG9, Exide, and AMARA RAJA. The ideal candidate will possess a comprehensive understanding of Lithium-ion batteries. The successful applicant will take charge of addressing client inquiries, offering technical expertise, and demonstrating the application of new products and associated services. Key Responsibilities: Oversee the entire sales lifecycle from prospecting and lead generation to understanding client needs, delivering technical presentations, formulating sales proposals, and ultimately converting opportunities into sales. Manage all aspects of B2B sales, including devising marketing strategies and executing them within the organization. Engage in contract negotiation, including setting terms and conditions. Identify and cultivate new business opportunities for the company. Maintain relationships with existing clients. Coordinate and conduct sales visits. Ensure achievement of sales targets. Participate in trade exhibitions, conferences, and meetings. Preferable experience in team management. Preferred Qualifications: Proficiency in presentation and data analysis, adept with PowerPoint and Excel. Excellent communication skills, including the ability to articulate clearly, actively listen to client feedback, and adapt accordingly. Strong negotiation and influencing skills. Ability to collaborate effectively within a team environment.

Track and monitor customer payments, identify overdue accounts, and initiate timely follow-ups.Communicate professionally with clients via calls, emails, and meetings to recover outstanding dues.

*Generate new sales through cold calling/networking/social media *Maintain Client Relationships&Customer satisfaction via phone/chat/email *Maintain a robust sales pipeline by qualifying leads *Create&execute sales strategies to expand customer base Required Candidate profile *Ability to plan & execute sales strategies *Critical thinker, problem-solver, ace negotiator *Time management & communication skills *Proactive & Keen learner *Web Hosting/IT industry preferred

Job Title: Senior CRM Executive / CRM Manager Experience: 3-8 years Location: Lower Parel (HO) & Thane (Majiwada) Key Responsibilities: The CRM Resource is responsible for timely payment collection and follow-ups, maintaining accurate system entries, and systematic documentation. They will handle customer interactions with politeness and resolve grievances efficiently, while also preparing error-free agreements and coordinating legal requirements. The role involves smooth client handover processes, timely brokerage release, and maintaining client engagement through special wishes and updates. Additionally, they will ensure accurate reporting, data management, and coordination with the banking team for loan processing. Regular reporting to the CRM Head and maintaining MIS are essential. The ideal candidate must have excellent communication skills, attention to detail, and proficiency in CRM tools. Key Requirements: Graduation in any relevant field (Real Estate/Business/Management will be preferred). 3-8 years of experience in customer relationship management, with at least 1.5 years in an Individual Contributor role. Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders. In-depth understanding of CRM processes, including post-sales support, documentation, and customer onboarding. Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Proficiency in CRM tools and MS Office Suite. How to Apply: If you are passionate about customer relationship management and meet the above requirements, we would love to hear from you! Please send your resume to hr@nandivardhan.com / 9867006727or apply directly through Naukri.

Role: CRM Executive Exp: 2-4 Years Location: Gurugram HR Industry: Real Estate Developments Job Role and Key Deliverable: 1. Customer Engagement: Maintain regular communication with clients, providing updates on construction progress, facilitating agreement registration, and ensuring smooth possession processes. 2. Post-Sales Support: Handle post-sales queries, concerns, and requests, addressing issues promptly and efficiently. 3. Documentation and Record Keeping : Ensure the timely completion and accuracy of all documentation, including booking forms, payment receipts, and agreements. 4. CRM System Management : Manage and update the CRM system with client information, track interactions, and analyse data to identify trends and opportunities for improvement. 5. Loan Processing Support: Facilitate the loan application process for customers seeking financing, collaborating with financial institutions to streamline the process. 6. Relationship Building: Foster strong relationships with clients through regular communication, follow-ups, and personalized service. 7. Compliance and Process Adherence : Ensure adherence to company policies and procedures, identifying and reporting any discrepancies. 8. Reporting and Analysis : Prepare reports on sales activities, client feedback, and CRM performance to support decision-making. 9. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers. Preferred Candidate Profile: 1. Excellent Communication and Interpersonal Skills: The ability to build rapport with clients, communicate effectively, and resolve issues professionally. 2. Strong Organizational and Time Management Skills : Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. 3. Proficiency in CRM Software : Familiarity with CRM systems and their functionalities: Pinga/ 4QT/ Farvision ERP 4. Knowledge of Real Estate Sales and Operations: Understanding of the real estate sales cycle, legal processes, and industry best practices. 5. Problem-Solving and Analytical Skills : Ability to identify and resolve customer issues, analyse data, and make data-driven decisions. 6. Customer-Oriented Mind -set: A strong focus on delivering excellent customer service and building long-term relationships.

Key Responsibilities: 1. Documentation Management: Collect all required documents from client's post-sale. Ensure completion of necessary formalities, such as signing the Membership Agreement Form (MAF). 2. CRM and ERP Management: Upload all collected documents and client information into the Enterprise Resource Planning (ERP) system. Create client profiles and accounts in the ERP system. 3. Internal and External Rollout: Coordinate internal rollout procedures within the organization, ensuring all departments are informed and prepared. Facilitate external rollout processes with clients, providing necessary support and information. 4. Project Coordination: Collaborate with project and layouts teams to ensure project timelines are met. Monitor project progress and address any delays or issues promptly. 5. Quality Assurance: Conduct regular inspections of office spaces to identify any snags or issues. Escalate and coordinate resolution of identified snags prior to client handover. 6. ERP Updates: Manage ERP updates for downsizing, upsizing, movement, and other relevant changes. Ensure accuracy and completeness of data within the ERP system. Qualifications: Proven experience in a sales coordination or similar role, preferably in the real estate or construction industry. Should be open for travelling to office spaces for client meetings as needed. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in CRM and ERP systems, with experience in data entry and management. Excellent communication and interpersonal abilities.

- Closing the deals with registered candidates - Generate revenue for the company \ - Generate references with already closed deals and connects deals - communicate the information to newly students for making them understand why they require courses for preprations

Role Overview: We are seeking an experienced and driven Regional Sales Manager to lead our sales efforts in Bengaluru. The ideal candidate will bring 1015 years of proven success in IT sales, preferably within the cybersecurity product domain. This is a full-time, leadership position designed for a sales professional who excels in driving growth, building strong client relationships, and managing high-performance sales teams. Key Responsibilities: - Drive revenue growth by achieving and exceeding sales targets through proactive lead generation and market expansion. - Build and maintain strong, long-lasting relationships with key stakeholders to ensure consistent business conversions. - Lead, mentor, and manage a high-performing sales team, fostering a results-driven and collaborative environment. - Design and execute strategic sales plans to expand the companys customer base and market presence. - Deliver timely and accurate sales forecasts and performance reports to senior management. - Continuously monitor market trends, customer needs, and competitor activities to identify new opportunities. Required Skills & Qualifications: - 1015 years of experience in IT sales, with a strong preference for candidates experienced in cybersecurity products or SaaS solutions. - Proven ability to manage the entire sales cycle from prospecting to deal closure. - Excellent communication, negotiation, and relationship-building skills. - Proficiency in Microsoft Office and CRM software tools. - Strong analytical and strategic thinking abilities, with a passion for customer success. If you are a results-oriented sales leader ready to take on new challenges and make a significant impact, wed love to hear from you! Apply Save Save Pro Insights

* Manage & develop strong relationships with customers * Maintain all files & data in Excel & ***FarVision ERP*** * Excellent knowledge in - Excel - Word - Documentation * Freshers DO NOT Apply * Also READ Below . . Required Candidate profile Prefer * 5-10+ yrs exp * Real Estate exp * Know Customer lifecycle i.e. agreement, registration, documentation, payment, collections, Emi, bank letters, loan papers, etc. . 6 days / 10am-6:30pm

Hiring Freshers & Experience candidates for Customer Support Role. Language- English + Hindi+ Telugu Graduation and Undergraduate can Apply 6 Days Working days Call Uma 6357012699 for more info . . Required Candidate profile . Candidate should be fluent in English & Hindi Graduation is not Mandatory. Should be comfortable in Work from office. 12-14k For Fresher. 16-18k For experience. Call Uma 6357012699 for more info

Experience selling luxurious Villa sites in Bangalore. Coordinate with Marketing Mgr. & clients. Good network Must have Experience in Channel Sales. Contact 8317340070. Required Candidate profile Candidate from Real Estate sales background

Role: Senior Manager- Customer Relationship [CRM] Exp: 8+ Years Location: Sultanpur Delhi/ Gurugram Industry: Furniture & Interior Dcor Role Objective: We are seeking a dynamic and experienced Senior Customer Relationship Manager (CRM) to join our team in the high-end furniture and interior dcor industry. The ideal candidate will be a female professional with a strong track record in customer relationship management, sales support, and client satisfaction, specifically within the luxury furniture or interiors segment . Key Job Responsibilities: Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required. Preferred candidate profile: Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellen t organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. Presentable, confident, and customer-centric attitude. Female candidates with a background in interior design or home dcor will be given preference. Strong network within the luxury furniture or interior industry is a plus.

Location - Pune/ Coimbatore / Delhi. The JD of the candidate we are looking for is : The Customer Support Manager will be responsible for managing post-sales support operations for the Consumer PC segment. This role involves coordinating with retailers, distributors, authorized service providers (ASPs), and end customers to ensure high-quality support, prompt issue resolution, and strong customer satisfaction (CSAT). The ideal candidate should have experience in technical support, vendor management, and customer relationship management in a consumer tech environment. Experience preferred: 5 to 8 years of experience in customer support or service operations, preferably in the consumer electronics or PC industry. Experience in handling partner/vendor management, escalation handling, and customer satisfaction initiatives. Familiarity with CRM tools, ticketing systems, and field service platforms. Key Responsibilities: Customer Issue Resolution: Lead the resolution of service-related issues for end customers, ensuring timely and satisfactory closure. Partner & Retailer Coordination: Act as the key support liaison for retailers, distributors, and channel partners for service-related queries and escalations. ¢ Vendor & ASP Management: Manage and review performance of authorized service providers, drive improvements in TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. ¢ Process Improvement: Identify gaps in current support processes and work cross-functionally to implement improvements. ¢ Team Management: Supervise and coach regional or zonal support executives or contract staff handling front-line customer and partner communication. ¢ Reporting & Analysis : Track and report on key service KPIs such as CSAT, NPS, backlog aging, repeat calls, etc., and suggest corrective actions. ¢ Escalation Handling: Manage high-severity customer escalations and work with internal teams (Tech support, Logistics, WH, etc.) for resolution. ¢ Training & Enablement: Conduct regular training sessions for retail and partner staff to ensure they are updated on support processes and tools. ¢ Compliance: Ensure all support activities follow internal compliance, warranty guidelines, and consumer protection laws. Key Skills: ¢ Excellent communication and interpersonal skills ¢ Strong problem-solving and decision-making abilities ¢ Analytical mindset with proficiency in MS Excel, PowerPoint, and data tools ¢ Ability to multitask, work under pressure, and manage diverse stakeholders ¢ Customer-centric approach with a strong focus on service quality Field support experience

At Continual Engine, were transforming the way organizations approach digital accessibility through cutting-edge AI and automation. We work with global leaders across publishing, education, finance, and healthcare to deliver high-impact, cost-effective solutions. As we scale, were looking for a dynamic Sales and Support Engineer who can bridge technical expertise with client-facing communication to drive value across the sales and post-sales journey. Role Overview As a Sales and Support Engineer, you will work closely with our business development, product, and engineering teams to engage with prospects, onboard new customers, and ensure ongoing success. You 'll provide product demonstrations, handle technical queries, troubleshoot issues, and act as a trusted advisor to both prospects and existing clients. Key Responsibilities Pre-Sales Support Assist the sales team in client meetings and product demos Translate client needs into technical solutions and tailor demos accordingly Support RFPs and technical documentation Post-Sales Support Onboard new customers, ensure successful implementation, and address any technical challenges Act as a liaison between clients and internal teams for feature requests, enhancements, or issues Provide timely troubleshooting and support (email, calls, video sessions) Product Knowledge & Training Maintain deep knowledge of our products and services Conduct training sessions for clients or internal teams Customer Success Foster long-term relationships with customers by understanding their business goals and aligning our solutions Monitor customer satisfaction and advocate for continuous improvements Requirements Bachelors degree in Engineering, Computer Science, or a related field 3+ years of experience in a technical sales or support role , US Shift Strong communication and presentation skills Ability to explain complex technical concepts in simple terms Hands-on experience with SaaS or AI/ML-based products is a plus Familiarity with accessibility standards (e.g., WCAG, Section 508) is a bonus but not mandatory

Job Title: SALES COUNSELLOR Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary 1. Calling & Following up with potential NIIT learners to propagate NIIT’s mission of providing career advancement opportunities. 2. Owning the complete sales closing life cycle for leads assigned to you. This includes Interest creation, product demonstration, sales closing, and post sales relationship management. 3. Maintaining a constant communication channel with leads through phone, email, chat and social media during the pre and post-sales processes 4. Maintaining a detailed record of all the interactions. Educational Qualification Mandatory Graduate Optional PG Skills Goal-oriented with a results-driven desire for success Experience Minimum :Fresher Maximum :4 yrs Preferably in Education Sales