Role Overview We are hiring a Helpdesk Support Engineer to provide first-level technical support to our users. This is a remote position requiring work during US business hours (9 PM 6 AM IST). The ideal candidate is tech-savvy, customer-focused, and eager to learn and grow in a fast-paced environment.Key Responsibilities: • Provide first-line support via email, chat, and ticketing tools. • Troubleshoot and resolve user issues related to the PREP platform. • Log, track, and update support tickets with detailed documentation. • Follow defined processes for issue escalation and resolution. • Assist with user onboarding and basic training queries. • Collaborate with internal teams to report bugs or recurring issues. • Contribute to internal knowledge base content.Qualifications: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2–3 years of experience in a helpdesk or technical support role. • Strong problem-solving and communication skills. • Basic understanding of SaaS platforms and technical troubleshooting. • Comfortable working independently and managing time during night shifts. • A strong sense of ownership and willingness to learn.Nice to Have: • Familiarity with ticketing systems like Freshdesk, Zendesk, or similar. • Exposure to accessibility tools or platforms. • Prior experience supporting digital products.Why Join Us: • Be part of a mission-driven team working on cutting-edge AI products. • Gain hands-on experience and grow your career in technical support. • Work in a flexible, remote setup with real impact on users worldwide. • Access mentorship and learning opportunities in a supportive environment.

At Continual Engine, were transforming the way organizations approach digital accessibility through cutting-edge AI and automation. We work with global leaders across publishing, education, finance, and healthcare to deliver high-impact, cost-effective solutions. As we scale, were looking for a dynamic Sales and Support Engineer who can bridge technical expertise with client-facing communication to drive value across the sales and post-sales journey. Role Overview As a Sales and Support Engineer, you will work closely with our business development, product, and engineering teams to engage with prospects, onboard new customers, and ensure ongoing success. You 'll provide product demonstrations, handle technical queries, troubleshoot issues, and act as a trusted advisor to both prospects and existing clients. Key Responsibilities Pre-Sales Support Assist the sales team in client meetings and product demos Translate client needs into technical solutions and tailor demos accordingly Support RFPs and technical documentation Post-Sales Support Onboard new customers, ensure successful implementation, and address any technical challenges Act as a liaison between clients and internal teams for feature requests, enhancements, or issues Provide timely troubleshooting and support (email, calls, video sessions) Product Knowledge & Training Maintain deep knowledge of our products and services Conduct training sessions for clients or internal teams Customer Success Foster long-term relationships with customers by understanding their business goals and aligning our solutions Monitor customer satisfaction and advocate for continuous improvements Requirements Bachelors degree in Engineering, Computer Science, or a related field 3+ years of experience in a technical sales or support role , US Shift Strong communication and presentation skills Ability to explain complex technical concepts in simple terms Hands-on experience with SaaS or AI/ML-based products is a plus Familiarity with accessibility standards (e.g., WCAG, Section 508) is a bonus but not mandatory

Hiring: Alt-Text Writers/Editors🔍📖 & PDF (PDF/UA, WCAG compliance, tagged PDFs, etc.) Accessibility 📍 Location: Remote | 🕒 Full-Time / Part-Time About Us We are a leading content creation company specializing in educational materials for engineering, biology, and chemistry. Our mission is to enhance accessibility for all learners, including visually impaired individuals. Role & Responsibilities (ALT TEXT) ✅ Create accurate Alt-Text descriptions for images, diagrams, and charts in Mechanical, Civil, and Electrical Engineering. ✅ Edit and refine Alt-Text to ensure clarity, accuracy, and accessibility compliance. ✅ Collaborate with content teams and subject matter experts. ✅ Stay updated on industry best practices for Alt-Text writing. Requirements (ALT TEXT) ✔️ Experience in Alt-Text writing/editing or content writing (preferably in education or accessibility). ✔️ Strong background in Mechanical, Civil, or Electrical Engineering (or related technical fields). ✔️ Excellent written English with the ability to simplify complex concepts. ✔️ Attention to detail and accuracy in technical content. ✔️ Experience in the content industry is preferred. Role & Responsibilities (PDF Remediation) ✔️ PDF remediation for accessibility (Hands-on Experience on Adobe Acrobat, PAC3, PAC 2024, CommonLook, etc.) ✔️ Understanding of WCAG 2.1/2.2, PDF/UA, Section 508, ADA compliance ✔️ Analyze the structure of the documents to tag based on the client requirement. ✔️ Hands-on experience Fixing issue in Tools like Axespdf Quick fix, Adobe Acrobat Preflight. ✔️ Experience with screen reader testing. How to Apply 📩 Send your resume to: [ lovedeep.garg@continualengine.com ] [athira.devaraj@continualengine.com ] 🔹 Only shortlisted candidates will be contacted. Show more Show less

Job Description: We are currently seeking experienced Authors and Editors with subject expertise in Chemistry, Biology, Life Sciences, Mechanical, Electrical, or Civil Engineering . The ideal candidate should have a minimum of one year of content writing or editing experience and a passion for delivering high-quality educational material. This is an excellent opportunity for individuals passionate about education, content creation , and possessing a keen eye for detail . Key Responsibilities: Write, edit, and proofread educational content across Engineering and Life Science subjects. Ensure accuracy, clarity, grammar, and formatting consistency. Verify technical content and simplify complex information for better understanding. Collaborate with subject matter experts to ensure high-quality deliverables. Conduct research to enhance and update the content. Review and provide input on templates, content development guidelines, and quality processes. Adhere to project timelines and deliver error-free content within deadlines. Align all content with educational objectives and curriculum frameworks. Requirements: Bachelors or Master’s degree in Engineering, Chemistry, Biology, Life Sciences, or a related field. Minimum 1 year of experience in academic/technical content writing or editing. Strong subject matter knowledge in any of the specified domains. Excellent written English, grammar, and communication skills. Strong attention to detail and the ability to spot inconsistencies. Familiarity with formatting and content style guides. Proficiency in editing tools/software is preferred. Ability to work independently and under tight deadlines. Prior experience in e-learning, academic publishing, or educational content is a plus.

Company Description Continual Engine is an AI-enabled digital accessibility solutions provider, offering end-to-end services across documents, images, websites, videos, and more. Founded by Mousumi Kapoor, the company brings decades of leadership in technology and learning. With a team of AI engineers, product owners, accessibility experts, and domain specialists, Continual Engine leverages advanced techniques to automate and scale accessibility solutions for global clients. Role Description This is a full-time remote role for an Alt Text Writer and Reviewer at Continual Engine. The role involves creating and reviewing alternative text descriptions for complex STEM, Engineering, and tabular content. The Alt Text Writer and Reviewer will work on ensuring the accessibility of images through Invicta™ and other platforms. Qualifications Experience in creating alt text descriptions for images Knowledge of accessibility standards such as WCAG Attention to detail and accuracy in reviewing content Good communication skills to collaborate with team members Proficiency in languages other than English is a plus Bachelor's degree in a relevant field or equivalent experience