1887 Pivot Table Jobs - Page 11

Are you ready to take your career to new heights? We're on the lookout for passionate individuals to join our dynamic team of Fortune 5 Risk Management Solutions LLP If you're excited about making a difference and want to be part of a thriving and innovative insurance family, look no further. Let's create a safer and more secure future together. #JoinFortune5 #InsuranceOpportunity #CareerGrowth #hiring Position :- General Insurance SAIBA Data Entry / MIS / Payout Reconciliation Executive Location : Andheri East, Near Garware, Mumbai MH Experience: 4-5 years (Preferably from insurance broker or company ) Salary: 4.00 10.00 LPA Employment Type:Full-time Work Days: Monday to Saturday Job Description We are looking for an General Insurance SAIBA Data Entry / MIS / Payout Reconciliation Executive with 4-5 years of experience in the insurance broking sector. The role involves data reconciliation, financial reporting, and trend analysis, ensuring accuracy and integrity . Strong Excel skills, problem-solving ability, and attention to detail are essential. If you excel in MIS and data accuracy, apply now! Key Skills: Prior Work Experience with GENERAL INSURANCE Agent / Broker / Insurance Company is MUST. Insurance & Brokerage Processes Understanding of premium collections, claims processing, policy issuance, and regulatory compliance in the insurance sector. Regulatory & Compliance Awareness Familiarity with IRDAI guidelines, financial audits, and risk assessments to ensure accurate reporting. Identify and resolve discrepancies in financial reports and records. Communication & Coordination Working with cross-functional teams, finance, operations, and IT departments to align data accuracy. Knowledge of IFRS & Accounting Principles – Helps in understanding financial implications and reconciliation. Forecasting & Reporting: Using historical data to predict trends, assess risks, and improve operational efficiency. Advanced Excel Skills- Proficiency in VLOOKUP, HLOOKUP, Pivot Tables, Macros, Power Query, and Data Validation for efficient data handling. Financial & Data Reconciliation Understanding of ledger matching, premium reconciliation, policy tracking, and financial reporting in the General insurance domain. Reporting & Dashboard Creation Experience with Power BI, Tableau, or Google Data Studio for dynamic reporting and visualization. SQL & Database Management – Knowledge of SQL can help in extracting and analyzing large data sets from databases. (Good to have) Please Send your Resume with Below Replies and Details 1. Currently Where are you working or why did you leave your last job ? 2. What is your current Monthly Salary ? 3. Why do you want to change your job ? 4. What is the Notice Period in your Current Company ? 5. What is the Expected Minimum Increment ? Application Process: Interested Candidates, Kindly forward us your Latest Resume along with Recent Picture of yourself with the subject line: “[ MIS & Payout Reconciliation Executive ] – [Your Name]” at jobs@fortune5.in (CC: fortunefiveins@gmail.com)

Education preferably Graduate, Knowledge of Advance excel,Oracle Salary package upto 25 k Warehouse experience -Airtel,Reliance,Vodafone,ATC

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information System(Maps)-RSAT. Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Mandatory Skills: Geographic Information System(Maps)-RSAT. Experience: 3-5 Years.

S.No. Responsibility Maintain daily stock records Inward & Outward entries. Conduct monhtly basis physical stock counts and reconcile with the system. Supervise unloading and proper stacking of materials. Prepare and verify dispatch documents (STN, Invoice, E-way bill). Coordinate with transporters to ensure timely dispatches. Share daily MIS reports stock, dispatch, and pending GRN. Follow FIFO / FEFO methods for material handling. Coordinate with CFA, Sales, and Head Office for smooth operations. Report damages, shortages, and expiry issues immediately. Follow all SOPs and ensure operational compliance. Key Skills Required knowledge of warehouse operations, stock movement, and documentation. MS Excel, Email, ERP/SAP knowledge (preferred). Ability to coordinate with transporters, sales teams, and CFAs. Can handle workload and dispatch timelines effectively. Careful with data entry, stock checking, and document accuracy.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Telecom NMS Data Modelling South Bound Experience: 5-8 Years

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Data Science Consulting Experience: 5-8 Years

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google BigQuery Experience: 5-8 Years

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Ipython Experience: 3-5 Years

Calculate, validate and process all assigned Rebates, including GPO administrative fees, billbacks, flat rebates, wholesaler admin fees and shelf-stock adjustments. Reconcile and resolve discrepancies and provide detailed support for collection of invalid disputes. Identify root cause of issues with discrepancies and recommend corrective action to eliminate future occurrences and reduce outstanding rebate deduction balance. Submit validated rebates for payment per department procedure. Participate and/or contribute to special projects as needed. Update Rebate Tracker for assigned rebates. Perform ad hoc analysis as required. Perform other duties as requested.

Key Responsibilities: Collect, collate, and analyze data from various sources. Prepare daily/weekly/monthly MIS reports and dashboards. Track and report KPIs (Key Performance Indicators) relevant to the function. Automate recurring reports using Excel formulas/macros or reporting tools. Coordinate with multiple teams for data inputs and validation. Highlight anomalies or trends for management intervention. Assist in audits and compliance reporting through timely data sharing. Maintain database hygiene and back-ups.

1st Opening Key Responsibilities: Responsible for processing vendor invoices in a timely and accurate manner. Ensure proper documentation and compliance with internal policies before processing payments. Coordinate with internal departments for invoice approvals and resolving discrepancies. Maintain and update records of all vendor payments and invoice entries. Assist in preparing payment schedules and processing payments as per due dates. Respond to vendor queries related to payments, deductions, or delays. Work as part of the vendor payment team to ensure smooth and efficient operations. 2nd Opening Key Responsibilities: Assist in the end-to-end reconciliation of GST Input Credits. Collaborate with the Finance Team to support and streamline GST input credit reconciliation processes. Ensure accurate and timely matching of GST credits with relevant purchase and expense data. Coordinate with internal teams to resolve discrepancies in GST input credit records. Support continuous process improvements and address reconciliation variances effectively. Regularly analyze and identify mismatches in GST credit data to ensure compliance and accuracy. Prepare detailed reports, dashboards, and presentations on reconciliation status, input credit utilization, and optimization areas. Follow up with stakeholders to ensure timely issue resolution and maintain transparent communication.

Roles and Responsibilities Manage car loans and auto loans operations, ensuring timely disbursement and recovery. Utilize advanced Excel skills to analyze data, create reports, and perform pivot tables. Effectively communicate with internal teams and external stakeholders through clear documentation and verbal communication. Work on banking applications such as Finone, LMS (Loan Management System), NBFC (Non-Banking Financial Company) lending processes. Participate in banking operations activities including loan origination, processing, underwriting, servicing & collections.

Responsibilities: * Collaborate with team on projects * Maintain data accuracy using advanced Excel skills * Analyze reports with pivot tables and lookups * Ensure system security and backups * Prepare and report daily progress of projects

Role & responsibilities Maintaining the report on daily of the employee, Maintaining reports as per management requires. Preferred candidate profile BCA candidates and minimum 4 years experienced

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information System(Maps)-RSAT.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators Experience: 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Delivery(RPA). Experience:3-5 Years.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating at entry level managerOperating as a Finance specialist supporting small and medium sized finance exercises.Will contribute to the transformation agenda and recognizes the importance of building a strategic mindset as well as being able to deliverAble to act on their own initiative with respect to the main perimeter of their roleKnows when to seek guidance/escalateAble to organize development for self and junior team member Skills (competencies)

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google BigQuery. Experience: 5-8 Years.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google Cloud Dataflow. Experience: 5-8 Years.

What Youll Do: Develop and support brand and communication campaigns across social media, email, website content, and ads—building brand awareness and engagement. Assist in planning and executing digital campaigns (SEO/SEM, PPC, social media), and use analytics tools to measure performance, generate insights, and inform optimizations. Collaborate with the MARCOM team to create visual and written content—blogs, infographics, short videos, newsletters—and help maintain consistent brand messaging. Why Cyrix Healthcare Is a Great Place to Learn (https://www.cyrixhealthcare.com/index.php) Impactful Mission : Cyrix, established in Kochi (2004), ensures critical medical technologies are reliable across India and the Middle East—supporting over 25,000 hospitals and maintaining 550,000+ devices with 98% uptime. Innovation & Growth : The company recently launched Cyrix Academy for biomedical training and expanded with AI-driven dashboards and a “single-vendor” CYRIX Care360 servicing model. Vibrant Culture & Mentorship : Named the “XForce,” the MARCOM & digital team works closely with biomedical experts, service managers, and senior leadership—offering strong mentorship and real business impact. Internship Details Start Date: Immediate Duration: 3–6 months Location: Kochi

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information System(Maps)-RSAT.

Deluxe Media Inc. is looking for Account Coordinator - CS, OM (MKTG) to join our dynamic team and embark on a rewarding career journeySupport account managers in handling client communications, project coordination, and day-to-day account activities. Prepare reports, track project timelines, and ensure deliverables meet quality standards and deadlines. Assist with internal documentation, data entry, and billing processes. Maintain positive client relationships by addressing inquiries, resolving issues promptly, and contributing to campaign planning and execution.

HR Ops MIS Dashboards, HR Analytics Data Collection , Designs and generates queries, reports, and dashboards. Dashboard tracking/ Attrition Tracking/ Diversity Tracking / Capacitation Tracking Immediate Joiners preferred