Performance Management Specialist & HR Business Partner

Key Responsibilities:

• Coach and advise people leaders on day-to-day performance management, including documentation, conversations, and improvement plans.
• Lead proactive performance interventions and provide high-touch support on sensitive or complex performance-related situations.
• Partner with leaders to identify performance gaps and enable targeted coaching strategies and feedback frameworks.
• Guide compassionate and compliant offboarding processes when necessary due to underperformance.
• Work closely with Employee Relations and Legal to ensure fair, ethical, and legally sound outcomes.
• Drive awareness and adoption of performance tools, frameworks, and self-service resources (e.g., internal playbooks, Workday).
• Monitor and analyze performance trends; collaborate with People Analytics to deliver insights to leaders and influence strategy.
• Support cyclical performance processes (e.g., annual/bi-annual reviews, calibrations), while encouraging continuous performance feedback.
• Build enablement content and facilitate workshops/webinars for leaders on effective performance management practices.
• Promote consistency and equity in managing performance across teams and departments.

What We re Looking For:

• 3-6 years of HR experience, with

  strong specialization in performance management or HRBP roles

  .
• Proven experience coaching managers through performance issues and employee development.
• Strong understanding of Indian labor law and regulatory requirements related to performance documentation and exit processes.
• Demonstrated ability to navigate sensitive situations with empathy, discretion, and professionalism.
• Experience working cross-functionally with Employee Relations, Legal, and Talent Development teams.
• High EQ, great listener, and strong communicator (both verbal and written).
• Hands-on experience using HRIS tools (Workday preferred), performance systems, and Excel/Google Sheets for reporting.
• Ability to thrive in a fast-paced, dynamic, and scaling environment.

Bonus if You Have:

• Experience supporting multiple locations and remote or hybrid teams.
• Exposure to high-growth tech or SaaS companies.
• Familiarity with performance enablement platforms and employee development frameworks.
• Certification in coaching, facilitation, or talent management (preferred but not required).

Why Toast

• Be part of a mission-driven company focused on empowering restaurants and their teams.
• Work in a collaborative, values-led environment with a strong focus on growth and inclusion.
• Competitive compensation, benefits, and career development opportunities.