Partner Support Advisor (Operations)

Partner Support Advisor (Operations)  Location: Gurgaon  Salary: As per the market standards  Experience: 1+ years in International client handling Hours: Uk Shift  About the role:   A professional handling customer inquiries via phone and email, resolving complaints, and processing orders across departments. Requires strong communication skills, Microsoft Office proficiency, and ability to multitask under pressure. Customer service experience essential; telecommunications knowledge beneficial.  What makes you a great fit:  Experience within a Customer Services environment  Experience dealing with difficult customers  Experience of working within the telecoms industry (not essential)  Experience in all Microsoft Office applications, specifically Microsoft Excel.  Key responsibilities:  Answering and responding to Partners and end users   via telephone or email  Handle and resolve customer complaints in a calm polite manner  Completion of routine administrative duties  Liaising with multiple departments to process orders, applications and requests  Monitor and report on business impacting issues relating to key accounts  Liaising with internal and external auditors and dealing with irregularities as they arise  Work on several tasks at once and prioritise own workload as operationally required  Training new and existing colleagues.