Partner Support Advisor (Operations)

Partner Support Advisor (Operations) Location: Gurgaon Salary: As per the market standards Experience: International client handling. Hours: UK Shift Additional Experience: Have Experience In Customer Support About the role: A professional handling customer inquiries via phone and email, resolving complaints, and processing orders across departments. Requires strong communication skills, Microsoft Office proficiency, and ability to multitask under pressure. Customer service experience essential; telecommunications knowledge beneficial. What makes you a great fit: Experience within a Customer Services environment Experience dealing with difficult customers Experience of working within the telecoms industry (not essential) Experience in all Microsoft Office applications, specifically Microsoft Excel. Key responsibilities: Answering and responding to Partners and end users via telephone or email Handle and resolve customer complaints in a calm polite manner Completion of routine administrative duties Liaising with multiple departments to process orders, applications and requests Monitor and report on business impacting issues relating to key accounts Liaising with internal and external auditors and dealing with irregularities as they arise Work on several tasks at once and prioritise own workload as operationally required Training new and existing colleagues Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Schedule: UK shift Work Location: In person Speak with the employer +91 8448329712