824 Order Processing Jobs - Page 9

Position : Officer - Order to Cash / Billing - For Well-known Manufacturing/ Engineering Industry Job Location : Ahmedabad OR Anand - Two Position, Number of Reportee - 2 Responsibilities: Review Customer PO and highlight any concerns. ross verifies booked order v/s. PO / contract documents Highlight any deviation w.r.t. contract and booked orders (SO) Highlight commercial deficit to sales leaders in customers order Collaboration with planning on order manufacturing progress Close co-ordination with PMO on order billing progress Highlight CDD (Weekly basis) and maintain / flash clear MIS w.r.t. financial risk Heads-up to Guarantee team on BG / CG / or any sort of guarante Coordinate and secure manufacturing rolling quarterly plan from Planning Share manufacturing analysis report (for any change in plan) Pre-Billing Sensations Invoicing & compliances Ensure all contractual obligation (including FAT) is full-filled Ensure all necessary PO / Contract amendment at place Any pending amendment w.r.t. CDD must be approved by PMO leader Create Invoice QR from GST Portal Create e-way bill as per GST compliance Ensure all billed must be out from factory with-in 72 hrs. of billing Education Qualifications : B.Com/M.com/ Any Graduate with 2 Year in commercial management, Good Communication Skill, Hands-on experience with SAP/ BAAN LN Familiar with Advance xls. Formulas Excellent analytical skills for creating and presenting detailed reports. Familiarity with regulatory guidelines and requirements for billing. Negotiation Skill Interested Candidates may share their updated resumes on hr35@hectorandstreak.com with following details for further process: Current CTC - Expected CTC - Notice Period - Reason for change : Any offer : Location :

Role & responsibilities : Order management, returns management along with HR and Admin expertise. Manage end-to-end process of customer credits, sales orders, collections and customer payments. Provide end-to-end support of revenue and cash flow cycles from order booking through collection. Order management, returns management along with HR and Admin expertise. Manage end-to-end process of customer credits, sales orders, collections and customer payments. Provide end-to-end support of revenue and cash flow cycles from order booking through collection. Shift Timing - EU/US both WFH/WFO - Hybrid Preferred candidate profile

Job Title: Sales Coordinator Industry: Specialty Chemicals / Industrial Sales Job Type: Full-Time Experience: 2-6 Years Key Responsibilities: Database maintenance and updating. Lead generation and sales conversion. Coordinate sales team by managing schedules, filing important documents and communicating relevant information Respond to complaints from customers and give after-sales support when requested Handle the processing of all orders with accuracy Inform clients of unforeseen delays or problems Order acknowledgement & making invoice. Submission of invoice to customer & financiers. Payment follows up, maintain debtors. Act as a point of contact for customers regarding inquiries, complaints, and follow-ups. Skills & Qualifications: Bachelor's Degree in Science /Commerce /Arts (B.Sc preferred) Excellent communication in English. Good knowledge in word, excel

Role & responsibilities Developing, implementing and driving the Procurement strategies in order to meet cost savings targets Ensuring commercial, legal and contractual compliance in all the Procurement transactions Monitor Stock Levels and Place Orders as Needed. Prepare Reports on Purchases, Including Cost Analyses Researching Potential Vendors. Comparing and Evaluating Offers from Suppliers. Negotiating Contract Terms of Agreement and Pricing. Track Orders and Ensure Timely Delivery. Review Quality of Purchased Products. Generating Purchase Order While Taking Due Care of Taxes, Rates & Terms and Conditions. Planning the Material Based on Consumption and Generating Purchase Order to the Vendor. Maintain Updated Records of Purchased Products, Delivery Information and Invoices. Raising Claims for Shortage, Damage, Price Difference and Wrong Parts to Principles and Follow. Co-ordinate with Store/Production & Account Department for Smooth Cycle. Preferred candidate profile Good Communication SKills Advanced MS Office skills/ SAP or ERP Knowledge add in advantage Familiarity with rules, regulations, best practices and performance standards Decision making ability and leadership skills Time management and organization skills Managerial Skils

Role & responsibilities The CRM will be responsible for managing the CRM system to ensure it effectively supports our sales, marketing, and customer service teams. The ideal candidate will have a strong understanding of CRM software, excellent analytical skills, and a passion for improving customer experiences. Responsibilities Include:- Manage and maintain the CRM system, ensuring data integrity and accuracy. Develop and implement strategies to optimize CRM usage and improve customer interactions. Collaborate with sales, marketing, and customer service teams to ensure seamless integration of CRM processes. Create and generate reports to monitor CRM performance and provide management insights. Providing recommendations to improve sales, marketing, and customer service Preferred candidate profile

Roles and Responsibilities Invoice Processor Responsibilities: Implementing invoicing procedures Preparation of Delivery Challan, Returns, Sales Invoice & E ways Bills. Assisting with past due or denied invoices Tracking, reviewing, approving, and issuing invoices Defining invoicing data types and maintaining databases Supervision & handling of Material Dispatch. Daily Dispatch Planning, Dispatch Documents, Daily Stock entries & Billing. Daily Stock reconciliation & Valuation. Coordinating with Shop Floor, Stores & Transporters. Sales Order management. Applicants may be asked to demonstrate a proficiency in MIS Desired Candidate Profile Proven experience as Billing Specialist Command on Tally/SAP & excel. Working knowledge of inventory rotation

Role & responsibilities Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process. Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed. Providing timely and accurate information about the order to the customer. Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date. Creatively identifying possible solutions in the event of insufficient product availability. Ensuring compliance with Croda's credit control policy. Promptly, firmly but politely informing customers of any credit or account issues that are preventing acceptance or progression of an order. Keeping customers informed of any changes in the timing of their orders due to production or other problems. Helping to reduce slow moving stock and working capital by regularly reviewing concessionable stock and persuasively offering this stock to suitable customers. Helping to maximise revenue collection by regularly reviewing blocked and outstanding orders. Supporting improvement of the order fulfilment process by raising issues and contributing suggestions at Team and Department meetings. Promptly dealing with any complaints a customer may raise. Deputizes when required, coaching and advising fellow team members to solve problems, liaising with the allocated manufacturing site as necessary to resolve supply issues Super User for one or more elements of the SAP-SD module/relevant IT business system, provides training to other employees as needed as well as being the first level of user support. In some locations performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements.

Assist in order processing, quotations, and sales reports. Handle inquiries, follow-ups, and complaint resolution. Track orders, coordinate shipments, and ensure timely deliveries. Maintain and update customer records, sales data, and documentation. Support the sales team in administrative and backend tasks. Communicate effectively with internal departments to streamline order fulfillment.

Warehouse Incharge Location: Agarpara, Kolkata 3–5 yrs exp | Salary: Up to 25K gross E-com/Retail/Fashion Manage order processing, returns, stock updates, logistics & reports across Amazon, Flipkart, etc. Excel skills & platform knowledge a must. Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata

E-commerce Executive Location: Agarpara, Kolkata Full-time | 3–5 yrs exp | Salary: Up to 35K gross E-commerce/Fashion Manage listings, orders, campaigns on Amazon, Flipkart, etc. Excel & portal skills a must. Strong coordination & detail-oriented. Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata

Diamond Jewellery Mfg. Company is looking for Back Office Executive - Gati Profile: Min 2 years experience in the diamond jewellery Issuing and receiveing orders from karigar / factory, follow ups IGI submissions / receipts, etc. Required Candidate profile Must have knowledge of GATI software alongwith basic computer workings like MS office Interested candidates, Whatsapp your CV on : 8097836496

Key Responsibilities: 1. Order Processing & General Customer Inquiries Process and verify customer orders to ensure accuracy and timely fulfillment. Address inquiries related to orders not received, including investigating delivery delays or missing items. Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. Resolve general customer inquiries regarding product availability, pricing, and order status. Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) Handle inquiries from international customers regarding orders not received, tracking information, and returns. Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. Manage return processes for international customers, ensuring they receive timely updates and solutions. Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. Maintain accurate and up-to-date records of customer interactions in the CRM system. Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. Stay updated on company products, services, and policies to assist customers effectively. Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: Languages : Fluent in English (written and spoken). Experience : Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment. Skills : Strong communication and interpersonal skills. Ability to multitask and manage high volumes of queries. Excellent problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail.

Roles and Responsibilities Catalogue Executive KPI Master Catalogue Management of all portals like Amazon, Flipkart, Myntra, Snapdeal, Ajio etc. Uploading of New products, content (Description, Bullet points, key features), other specifications & images. Up-gradation of existing listings for better results. Managing promotions like ad campaigns and A+ content. Updation of MRP, discounts & inventory on all portals. Ability to manage cross functional tasks within TAT. Follow-up with other agencies to manage images, updation on Drop box and image link creation. Browntape portal management including - Account creation for new Business partner Desired Candidate Profile 2 to 5 years experience.. Perks and Benefits As per industry.. Thanks & Regards Team HR 9327956606

Hiring for order management Min exp:-1yrs ctc upto 3.5lpa Location:-Pune,Chennai Immediate joiners only Skills:-Order management,OTC,Supply chain, Order fulfilment. For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Job description Job description mentioned below. Coordination with Sales team, internal departments and customers to update status or orders in process. Manage dispatch from various locations and share details with sales team and customers. Follow up with sales teams for orders ready with production. Manage and plan Installations of the products. Update various data in the spreadsheet for reporting and analysis. The coordinator will be dealing with Sales, Operations, Production, Finance & Installation teams over phone and email. Key Requirements: Bachelors degree in science, Business, Marketing, or a related field. Minimum 2 years of experience in a similar role (sales support/coordinator). Strong organisational and multitasking skills. Proficient in MS Office (Excel, Word) Excellent verbal and written communication skills. Customer-focused with a problem-solving attitude. Ability to work independently and as part of a team.

We are hiring for Order Management / Order entry / book keeping ---- ONLY International experience Role & responsibilities Shift Timimgs - 9:30 PM - 6:30 AM (IST) Ensure all sales orders are booked & scheduled within stipulated time. To follow through on all instructions communicated on the purchase order and also by orders received from the customer directly Review each sales order to ensure all orders conform to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual Validate order entry teams data inputs for accuracy, and place necessary holds as appropriate Provide cross functional operational support to sales, logistics, legal and operations on daily basis. Coordinate product availability and work with shipping for logistics changes To provide status on orders, contract, invoices, serial numbers, shipment tracking etc

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for in-coming and out-going order processing and documentation, including generating delivery or shipping documents. Key Missions Connects with internal and external transport companies or departments for timely in-coming or out-going shipments Ensures prompt and accurate declaration of permits and prompt delivery and clearance of shipments Maintains the accuracy of the data in the ERP of the company Investigates everyhting non-conformance and recommends corrective actions Monitors OTDP/OTDR KPIs Supports budget preparation, cost analyze and report Maintains and updates supplier information such as qualifications, delivery times, product ranges etc. Manages inventories and maintains accurate purchase and pricing records Maintains good supplier relations and negotiating contracts Manages orders on behalf of the customers Holds experience and knowledge on basic procurement Works under supervision Profile & Other Information By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we re transforming, fast, to stay a leader in a world that s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Visit our website to know more about the leader in Identity Technologies www.idemia.com

About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our Supply Chain team. As a Senior Associate - Processing Center Operations, you will be responsible for overseeing end-to-end operations across processing centers to ensure timely and accurate customer order fulfillment. You ll lead initiatives to design and optimize storage, handling, and order processing flows to improve efficiency, while ensuring compliance with quality standards. This role offers full ownership of performance, with the autonomy to drive cost optimization and process improvements. You ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and delivery success. In addition, you ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What you will do : Oversee daily operations within processing centers to ensure timely and accurate customer order fulfillment at targeted service levels. Design, implement, and optimize storage, material handling, and order fulfillment processes to enhance efficiency and throughput. Ensure strict adherence to quality and compliance standards across all processing centers. Manage middle-mile operations, including fleet planning, route optimization, and trip assignment. Drive operational excellence to meet customer delivery timelines and improve delivery success rates. Own end-to-end financial performance of the processing centers. Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. Train, monitor, and enhance the productivity of processing center personnel through structured programs and KPIs. Develop and implement employee engagement strategies to ensure high retention rates of the workforce. What you will need : Strong understanding of warehouse and processing center workflows Experience in managing end-to-end order fulfillment and delivery processes Ability to drive process improvements and standardization Ability to enforce SOPs and audit processes for adherence Experience in training, supervising, and evaluating operational teams Strong focus on manpower planning, productivity, and retention. Ability to collaborate cross-functionally and manage escalation effectively Minimum 3 years of experience in Warehouse or Lastmile Ops. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. Were not just a platform; were your partner in turning dreams into realities. Curious about life at Meesho Our people have a lot to say and theyve made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an Everyday Lowest Cost channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or " Mantras ," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Know more about Meesho here : https://www.meesho.io/

We are looking for a proactive and detail-oriented Backend Sales Coordinator (Male) to join our team in the chemical manufacturing sector. This role will focus on supporting the sales team through outbound calling, managing customer inquiries, processing orders, and ensuring effective communication between sales, production, and logistics. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service. Key Responsibilities: Outbound Business Calls: Conduct outbound calls to potential and existing clients to follow up on inquiries, gather feedback, and promote our chemical products. Assist in lead generation efforts by identifying new business opportunities through targeted calling campaigns. Customer Support: Serve as a primary point of contact for customers, addressing inquiries and providing accurate product information. Handle customer concerns and resolve issues promptly, ensuring a high level of satisfaction. Order Processing: Send Quotation and Product Information. Process sales orders accurately and efficiently, ensuring all details are verified before submission. Coordinate with production and logistics teams to track order status and manage delivery timelines. Sales Administration: Maintain and update customer records, sales databases, and CRM systems to ensure accurate tracking of interactions and sales activities. Prepare sales reports, forecasts, and performance metrics for management review. Collaboration: Work closely with the sales team to support ongoing sales initiatives and strategies. Collaborate with marketing to align on promotional efforts and customer outreach. Market Research: Conduct research on industry trends and competitor activities to support sales strategies and identify potential leads. Compliance: Ensure all sales processes comply with company policies and industry regulations. Maintain accurate records of all transactions and communications for compliance purposes. JOB REQUIREMENTS: Male Candidate candidates will be preferred located nearby Mulund region. Bachelors/Master's degree in Chemistry/Paint Technology is preferred. Minimum of 2-3 years of experience in sales positions. Candidates from Chemical industry is preferred, specifically polymer paint and coating industry. Ability to understand and explain technical concepts related to chemical products. Excellent communication and coordination skills. Proficient in MS Office and sales applications. Exceptional time-management and organizational Skills. Strong leadership and interpersonal skills. Knowledgeable in current market regulation and trends.

Key Responsibilities: Support the sales team in daily operations, including lead generation, client follow-up, and order processing Coordinate and track sales activities to ensure timely follow-ups and pipeline progression Assist in developing sales presentations, proposals, and contracts Manage CRM systems and ensure all sales data is up-to-date and accurate Communicate directly with clients to provide product information, answer queries, and ensure customer satisfaction Collaborate with internal departments (marketing, logistics, finance) to ensure seamless order execution Analyze sales performance and provide regular reports to management Proactively identify new business opportunities and assist in nurturing leads into successful sales Qualifications & Requirements: Bachelor's degree in business administration, Sales, Marketing, or a related field 2 to 4 years of experience in a sales coordination or inside sales role Proven ability to meet and exceed sales targets Strong understanding of sales principles and customer service practices Excellent verbal and written communication skills Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot) Detail-oriented with strong organizational and multitasking abilities Self-motivated with a proactive and positive approach to problem-solving

Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Join our Finance Team and advance your career as a Customer Service Representative Job Purpose At bp, we re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Shift Timings: Night Shift (4 PM - 1 AM IST) Job Summary: We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation. Key Responsibilities: Effective management of order management processes, ensuring efficiency and accuracy. Oversee end-to-end order processing, including order form validation, invoicing and cash application. Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting. Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies. Identify and implement process automation opportunities to streamline operations. Manage order-related escalations, troubleshoot issues, and implement corrective actions. Manage accounts receivable mailbox and customer portal. Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency. Ensure compliance with company policies, industry standards, and regulatory requirements. Drive system enhancements and data governance initiatives to support business scalability. Required Qualifications & Skills: Bachelors degree in Business Administration, Supply Chain, or a related field. 5+ years of experience in the OTC (Order to Cash) Process. Experience working in a startup or high-growth environment, with exposure to process development. Strong background in master data management, data cleanup, and system optimization. Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. Strong analytical skills with the ability to interpret data and drive decision-making. Excellent communication, leadership, and stakeholder management skills. Ability to work in a fast-paced, evolving environment with minimal supervision. Experience handling night shift operations is a plus.

Description Generate business through cold calling, via telephone and other electronic media viz: Linked-In, Databases, web-promotion etc. To identify & understand the clients need & offer the best service & solution. Tapping new customers from existing & new databases through cold calling /data mining. Generate viable orders from new accounts. Setting Appointment with Key Decision Makers. Execute complete sales order process. Requirements Experience in tele-calling and inside sales process of minimum 2 years. Well Versed with IT Infrastructure & Networking Products. Excellent verbal and written communication skills. Ready to accept target based job responsibility. Willing to work as individual and team member.

Job Description Designation Trainee (Inside Sales engineer Order Processing) Department Sales Location Pune Qualification DME, B com Experience 0-1 year Technical Skills: Technical Background Good Computer skills Good Communication Roles & Responsibilities Responsible for booking sales orders in the system, coordinating with internal teams for smooth order execution, handling post-order customer communication, following up on payments, and preparing MIS reports to support sales operations. Sales order booking in system Communication with internal teams for order execution activity Post order communication with customer Payment follow up Preparation of MIS

A. Job Summary & Dimensions Provide efficient operation of the Indian Customer Service Team and control and administer all aspects of customer related issues. Responsible for resource deployment and meeting agreed Customer Service booking, metrics and project targets. Accountable for customer satisfaction and consistently improving the customers experience. B. Job Accountabilities 1. Understand the Southco Business system including all modules relating to Customers, Orders, Quotations, Manufacturing, Quality, Southco Products. 2. Understand the needs and applications of our Southco Key Accounts and Authorized Distributors in India. Work closely with Sales and Account Manager to satisfy those needs. 3. Co-ordinate, monitor and manage the Customer Service Team to provide an effective and efficient service to our customers. 4. Monitor, analyze and manage telephone activity in the Customer Service Department. Monitor and manage change notices, customer returns and customer complaints. Provide corrective action as required. 5. Assist the Customer Service Representatives in maintaining favorable relations with customers, Authorized Southco Distributors, Manufacturers Representatives and Strategic Account Managers. 6. Perform Performance reviews and Monthly Scorecard Reviews with Customer Service Team. 7. Travel to field as requested. MINIMUM REQUIREMENTS 1. Bachelor degree in commerce, science required. Engineering degree preferred. 2. Excellent Verbal and written communication skills. Fluency in written and spoken English is must. 3. Team oriented, people/goal oriented, relationship builder, good listener, ambitious, extremely motivated. 4. Mentally tough, able to withstand rejection, reliable 5. Computer knowledge like SAP SD, Word, Excel, PowerPoint 6. Experience in Order Management .