Order Administrator

Job Summary:

The Order Coordinator plays a critical role in ensuring the smooth processing and fulfillment of orders in a fast-paced jewelry business. This position manages incoming customer and wholesale orders, coordinates with production and logistics teams, and ensures that every order meets the company’s quality and delivery standards. The ideal candidate has experience with jewelry inventory, strong attention to detail, and proficiency with E-JEWELS ERP.

Key Responsibilities:

• Accurately enter and process retail and wholesale jewelry orders via E-JEWELS ERP
• Review orders for completeness, availability, pricing accuracy, and production timelines
• Coordinate with production, QA, and inventory teams to ensure products are available and meet quality standards
• Manage the scheduling and tracking of shipments to ensure timely delivery
• Communicate proactively with customers regarding order status, delays, or special requests
• Maintain accurate order records, invoicing, and customer communication in the ERP system
• Support returns, repairs, exchanges, and re-orders in line with company policies
• Collaborate with sales, customer service, and logistics teams to enhance customer satisfaction
• Prepare daily, weekly, and monthly reports on orders, fulfillment rates, and pending items

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 2+ years of order coordination or fulfillment experience, preferably in the jewelry, fashion, or luxury goods industry
• Proficiency with E-JEWELSERP or similar jewelry-focused ERP systems
• Strong organizational skills and attention to detail, especially with product codes, stone specifications, and customer preferences
• Excellent communication and problem-solving skills
• Ability to multitask and manage deadlines in a fast-paced, high-volume environment
• Understanding of jewelry terminology, production timelines, and quality standards is a plus

Job Types: Full-time, Permanent

Pay: From ₹22,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay

Work Location: In person