6224 Operations Management Jobs - Page 27

As the General Manager - Operations for a 400 bedded multispeciality hospital in Thanjavur, Tamil Nadu, you will be responsible for overseeing daily business operations to ensure smooth functioning. Your role will also involve developing and implementing growth strategies to enhance the hospital's operations and services. You will be expected to train and supervise low-level managers and staff, create and manage budgets effectively, and work towards improving revenue. Additionally, hiring new employees, evaluating their performance and productivity, and analyzing accounting and financial data will be part of your responsibilities. Your role will also involve researching and identifying growth opportunities for the hospital, generating reports, and delivering presentations to the management team as required. The ideal candidate for this position should hold an MBA/MHA in Healthcare management and have a minimum of 10 years of relevant experience in a similar role. The salary offered for this role is up to 1 Lakh. For further details or to apply for this position, please contact Dr. Nita at 9716737414.,

You will be responsible for managing the service provider base for training operations at Urban Company. This includes working on data reporting and ensuring data analysis on the operations track. You will receive guidance throughout the process to effectively carry out these responsibilities. Urban Company (earlier UrbanClap) is a leading platform enabling commerce for home services in India. Over the last five years, we have established ourselves as a market leader and have secured substantial investment, with 100 million in raised capital. Our focus is on enhancing our capabilities in technology, training, and supply to offer a branded service experience to customers in India, while also generating employment opportunities in the service sector. Having successfully operated in major Indian cities, we have expanded internationally to Dubai, Australia, and Singapore. Urban Company is recognized as one of the fastest-growing and most stable mid-sized consumer tech startups in the country, driven by a dedicated team of problem solvers.,

Are you passionate about B2B marketing, CRM, digital transformation, and customer experience Do you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on execution This could be the opportunity you've been looking for. We are seeking a Manager - Lead Management, CRM & VOC to join our Customer Excellence - Marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end Service Cloud and Enquiry Management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of Service Cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel's digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region. Roles & Responsibilities: Service Cloud & Enquiry Management: - Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service. - Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences. - Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools. CRM Strategy & Execution: - Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity. - Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution. - Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs. VOC Program Management: - Lead the Voice of the Customer (VOC) program in alignment with the global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement. - Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations. - Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams. Marketing Automation & Campaign Management: - Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion. - Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints. - Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI. Operations Management in India: - Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel's regional and global standards. - Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India. Cross-Functional Collaboration: - Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions. - Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives. Agency and Stakeholder Management: - Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting. - Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement. Customer Segmentation & Insights: - Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns. - Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness. Skill & Qualification: - 5+ years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector. - Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms. - Proficient in marketing automation tools (Marketo, Adobe, Salesforce). - Proven ability to lead VOC programs, analyze feedback, and present strategic insights. - Strong background in B2B marketing, with experience influencing both tech and business stakeholders. - Excellent project management and agency handling capabilities. - Demonstrated experience in multi-country roles with adaptability to regional market needs. - Strong communication and presentation skills for engagement with senior leadership. - Experience leading teams and driving cross-functional marketing programs. - Self-motivated with strong multi-tasking, budget management, and timeline adherence.,

You are a seasoned professional with over 10 years of experience in Operations and Program Management. You are a dynamic individual who leads and drives cross-functional initiatives with strategic planning, stakeholder alignment, and flawless execution. You will be responsible for leading detailed end-to-end planning for multiple strategic projects, ensuring all tasks, timelines, and deliverables are well-defined. Collaborating with key stakeholders to develop actionable project plans with clearly assigned owners and deliverables is a key aspect of your role. You will need to track project progress periodically and ensure timely follow-ups with responsible parties for on-schedule execution. Acting as a central point of contact for issue resolution by coordinating with cross-functional teams and subject matter experts, evaluating options, and implementing solutions will be part of your responsibilities. Additionally, you will prepare and present regular executive updates highlighting project milestones, progress, and risks, ensuring timely delivery of key milestones in alignment with project objectives. In terms of skills and competencies, you should have a strong operations background, ideally with Global Supply Chain exposure. Understanding financial basics and business case development is crucial. Proficiency in MS Excel and PowerPoint, along with an analytical mindset and strong data interpretation skills, is required. You should also possess strong presentation and documentation skills. On the behavioral side, excellent communication and interpersonal skills are essential. High adaptability and eagerness to learn are valued traits, along with the ability to remain composed in high-pressure and ambiguous situations. Being a proactive problem solver with a structured approach will be advantageous. In terms of leadership, you should have proven ability to collaborate across functions, geographies, and cultures. Being a self-starter with a sense of ownership and accountability is important. Experience in engaging with senior leadership through effective communication and influence is beneficial. Maintaining a balanced attention to detail while keeping a strategic overview is key to success in this role.,

The key purpose of your role is to ensure effective end-to-end management of farm operations by overseeing land preparation, procurement of agricultural inputs, seed purchase planning as per the plantation strategy, and daily monitoring of crop health. You play a critical role in maintaining visibility on the production plan, addressing on-ground challenges proactively, and aligning farm activities to achieve targeted yield and quality outcomes. As an Agriculture graduate student eligible for this field-based role, you will work closely with laborers and should be willing to get your hands dirty, as this hands-on experience will significantly contribute to your personal and professional growth. Your responsibilities include: - Operations Management: - Land Validation: Preparing Land specific Package of Practices for Energy Crop Farming - Planning and Organizing: Develop and implement planting, cultivation, and harvesting plans. - Resource Management: Oversee the efficient use of resources, including land, labor, machinery, and finances. - Quality Control: Ensure high-quality crops and products through adherence to standards and best practices. - Yield Optimization: Implement strategies to improve crop yields and overall productivity. - Labor Management: Develop and maintain an efficient workforce, including recruitment, training, and supervision. - Sustainability and Compliance: - Sustainable Practices: Implement and maintain sustainable agricultural practices, including environmental stewardship and social responsibility. - Compliance: Ensure compliance with relevant regulations and industry standards. - Communication and Leadership: - Team Leadership: Train, Motivate and lead a team of employees, fostering a positive and productive work environment. - Stakeholder Communication: Communicate effectively with stakeholders, including management, suppliers, and customers. Specific tasks you will be involved in include digital integration by monitoring and reporting all plantation sites, overseeing land preparation, planting and cultivation, managing harvesting operations and post-harvest handling, equipment maintenance, and accurate record-keeping of all plantation activities.,

You will be joining Li-Circle as a supply chain manager where you will play a crucial role in managing and optimizing supply chain processes to ensure efficiency and profitability. Your responsibilities will include overseeing procurement and sales activities, managing vendor relationships, ensuring safe and timely transportation of materials, monitoring sales trends to forecast demand, planning inventory levels, utilizing MS-Excel and MS-Office for tracking and analyzing supply chain data, and driving continuous improvement initiatives to enhance supply chain performance. If you are a detail-oriented individual with strong communication skills and a passion for supply chain management, we invite you to be a part of our team at Li-Circle. Join us on our journey towards excellence in supply chain operations. Li-Circle is dedicated to strengthening the global advanced battery storage raw material supply chain through sustainable and eco-friendly urban mining, thereby enhancing the circular economy. Our current mission involves supporting lithium-ion battery-related OEMs to meet their statutory extended producer responsibility.,

The job involves various responsibilities related to Credit Administration and Operations: Credit Administration: - Issuing and reviewing facility-related documents, including conducting KYC and AML checks. - Preparing loan agreements and facility letters, including debtor approval letters. - Obtaining approvals from relevant departments for any deviations as required. - Liaising with correspondent factors regarding limits and coordinating with various teams such as Business Development, Credit, Legal, Finance, and Operations. - Creating securities in accordance with facility approvals and maintaining facilities and limits in the factoring systems. - Developing and updating the Credit Administration Manual to ensure consistency. - Ensuring compliance with the activities outlined in the CAD Procedure Manual. Operations: - Managing day-to-day operational activities for Factoring/Trade Finance. - Developing and updating the Operations Manual to streamline operations. - Ensuring timely disbursements to clients and compliance with FCI rules for international factoring. - Ensuring compliance with all applicable statutory bodies for Factoring/Trade Finance. - Managing collection activities, which includes monitoring, follow-ups, and controlling overdues to maintain financial health. The ideal candidate should have a strong understanding of credit administration processes, operational management, compliance requirements, and coordination with multiple internal teams. Effective communication, attention to detail, and the ability to prioritize tasks are essential for success in this role.,

As an Associate (Operations) with 12 years of experience, your role will involve owning and managing the end-to-end operations of multiple growth programs. You will be a crucial execution pillar within the Growth vertical, ensuring smooth process flow, creating structured reports, and facilitating stable, scalable operations across functions. Your proficiency in Excel, process-driven approach, and ability to thrive in a fast-paced environment will be key assets in this role. Your responsibilities will include managing the day-to-day execution of various growth programs, maintaining operational consistency, timeliness, and accuracy throughout workflows. You will be responsible for designing and implementing structured processes to enhance scalability and reduce friction, as well as identifying and addressing operational gaps through continuous improvements. Data analysis and reporting will also be a significant aspect of your role, involving the creation and management of reports, trackers, and dashboards using Excel/Google Sheets, and analyzing performance data to drive process optimization. Collaboration with internal stakeholders across teams will be essential to ensure program alignment and successful execution. Clear documentation and regular status updates for leadership and partners will also be part of your responsibilities. To excel in this role, you should possess 12 years of experience in operations, program coordination, or support functions. Advanced skills in Excel/Google Sheets are a must-have, along with a strong attention to detail, process-oriented mindset, excellent organizational and time-management abilities, high ownership, accountability, and the capacity to manage multiple parallel workstreams effectively.,

The Regional Vice President of Operations is a senior leader responsible for overseeing all operational activities within an assigned geographic region. Your role involves driving operational excellence, ensuring efficient processes, fostering team performance, and supporting the company's strategic growth goals at the regional level. You will be responsible for developing and executing the regional operations strategy in alignment with the company's overall business objectives. Your duties include leading, mentoring, and managing regional operations teams, monitoring key performance indicators (KPIs) for operational efficiency, customer satisfaction, and financial performance. Identifying and implementing process improvements to drive cost-effectiveness, quality, and scalability across all locations will be crucial. Ensuring compliance with company policies, local regulations, and industry standards is also part of your responsibilities. Collaborating with cross-functional teams (sales, HR, finance, supply chain) to support regional goals and resolve operational challenges is essential. Building and maintaining strong relationships with key clients, partners, and local stakeholders within the region is a key aspect of your role. Analyzing regional market trends and competitor activity to identify growth opportunities is also part of your responsibilities. You will be required to prepare and manage regional budgets, forecasts, and resource allocation plans to meet financial targets. Promoting a culture of safety, accountability, and continuous improvement across all sites in the region is critical. To qualify for this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is preferred. Additionally, you should have 10-15+ years of progressive experience in operations leadership, with at least 5 years in a senior or multi-site management role. A proven track record of driving operational efficiency, process improvements, and financial results at a regional or national scale is required. Strong leadership, communication, and problem-solving skills are essential. You should have the ability to lead and motivate diverse teams across multiple locations. Experience working in relevant industries such as retail, healthcare, logistics, manufacturing, or hospitality is beneficial. Lastly, willingness to travel frequently within the assigned region as required is necessary for this role.,

As the Head of Training Delivery & Operations at iamneo, a fast-growing B2B EdTech SaaS company, you will be responsible for driving end-to-end delivery excellence across tech upskilling and assessment programs. Your role will involve scaling training teams, streamlining hiring processes, and meeting delivery KPIs while aligning with client outcomes and business growth targets. You will oversee a distributed training ecosystem of freelance and full-time trainers, managing engagements across University clients. Your key responsibilities will include developing and owning the training operations strategy aligned with organizational goals, translating priorities into tactical roadmaps, and aligning hiring and trainer capability building with strategic focus areas such as GenAI, DevOps, Cloud, Java, and Python. You will lead and mentor a team consisting of a Trainer Hiring Lead, Trainer Manager, and Program Delivery Head, fostering collaboration to ensure agility in resourcing and operational excellence. In order to drive operational excellence, you will implement a training ops tech stack, optimize trainer allocation and schedules, and track performance metrics to resolve operational escalations. You will also engage with stakeholders and clients, plan for demand surges, and ensure high-touch engagement to align outcomes. Furthermore, you will focus on continuous improvement and innovation by building feedback loops, driving cost efficiencies, and evaluating AI-led solutions for hiring and scheduling. The ideal candidate for this role is a strategic leader with an execution mindset, experienced in scaling training teams across domains like IT, BFSI, or EdTech. You should be passionate about enhancing trainer experience, adept at managing enterprise and University clients, and data-driven with a strong focus on operational KPIs. Hands-on experience in managing large pools of trainers and exposure to enterprise training in domains like GenAI, ServiceNow, Java, Cloud, Python, and BFSI will be advantageous. Working at iamneo will provide you with the opportunity to be part of a high-impact team in the EdTech sector, lead strategy and execution for a key business vertical, and thrive in a flat organizational structure within a fast-paced growth environment. Along with these exciting challenges, you can expect a competitive salary package. Skills required for this role include mentoring, training delivery, agile methodologies, operations management, data analysis, HR management, L&D strategy, AI solutions, leadership, stakeholder engagement, trainer recruitment, and expertise in the EdTech sector.,

We are looking for a confident, responsible, and dynamic professional to join our team as a Project Coordinator / Assistant Project Manager / Operations Executive at Advito Global. The ideal candidate will be responsible for coordinating projects, managing operational tasks, and ensuring smooth day-to-day execution of activities. Key Responsibilities: Coordinate and monitor project activities, resources, and timelines. Assist the project and operations team in daily activities and follow-ups. Manage client communications and maintain excellent relationships. Ensure timely reporting and documentation. Handle operational challenges and provide quick, effective solutions. Work closely with internal departments to ensure seamless workflow. Key Requirements: Minimum 2 years of experience in project coordination or operations. Excellent communication skills both verbal and written. Strong organizational and multitasking abilities. Confident, proactive, and responsible approach to work. Ability to handle clients and internal teams professionally. Female candidates preferred. Why Join Us Opportunity to work in a fast-growing, dynamic environment. Exposure to multi-domain projects and client handling. Supportive team and growth-focused workplace culture. To Apply: Send your CV to 6362611837 Job Type: Full-time Schedule: Morning shift Work Location: In person,

The Senior Manager Ops, L&D & Campaigns position at Santecare Fast Pvt Ltd, located in Ahmedabad, India, presents an exciting opportunity for a proactive and detail-oriented professional to join a subsidiary of an Australian disability service provider. The role involves overseeing operations, learning and development programs, marketing initiatives, and ensuring alignment between India and Australia teams. The successful candidate will play a pivotal role in supporting the company's growth and service excellence. Key Responsibilities: **Operations Management:** - Lead day-to-day business operations in the India office, ensuring alignment with Australian counterparts. - Develop and implement SOPs and process improvements to enhance efficiency and accountability. - Monitor KPIs and operational performance metrics to identify areas for optimization. **Learning & Development:** - Design and execute training plans tailored for India-based teams. - Coordinate upskilling programs, measure training effectiveness, and align initiatives with organizational goals. **Recruitment & HR Support:** - Drive recruitment for Indian roles, support frontline staff recruitment processes for Australia, and manage onboarding and performance management. - Maintain accurate HR records and contracts in coordination with compliance teams. **Marketing & Campaign Management:** - Plan and execute marketing campaigns across digital, social, and email platforms. - Collaborate with design/content teams to produce engaging materials and track campaign effectiveness. **Financial & Commercial Oversight:** - Assist with India-based budgeting, cost tracking, and financial reporting. **Stakeholder & Team Leadership:** - Manage cross-functional teams in India, maintain coordination with Australian leadership, and provide guidance and mentorship for India-based staff. Ideal Candidate Profile: - Education: Bachelor's degree in Business, Marketing, HR, or related field; MBA preferred. - Experience: 7-10 years in operations, L&D, marketing, or HR; international coordination is a plus. - Skills & Attributes: Strong leadership, CRM proficiency, documentation skills, and excellent communication. Join CareFast for: - Opportunity to scale operations across India-Australia functions. - Work in a compliance-driven, transparent, and collaborative environment. - Lead a high-impact team with visibility across leadership layers. To Apply: Send your resume to askhr@santecare.in with the subject line "Application for Senior Manager Ops, L&D & Campaigns." Benefits include paid time off. Applicants should have experience in business operations, L&D management, willingness to work early morning shifts, and previous experience with Australian or international stakeholders. The position is full-time and requires in-person work.,

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

As an Operations Manager at Live Eye Surveillance, a U.S.-based AI-driven remote monitoring company with operations in India, you will play a crucial role in leading the surveillance control room located in Mohali. Your responsibilities will include supervising multi-shift operations, managing team performance, optimizing workflows, ensuring SLA compliance, and serving as the escalation point for internal teams and U.S. clients. You will be expected to lead and manage day-to-day surveillance operations across shifts, oversee team leaders, customer care executives, and reporting staff, design and implement SOPs, performance benchmarks, and escalation processes, and coordinate with the U.S. team for operational planning and client feedback. Additionally, you will review surveillance logs and incident reports for accuracy and timeliness, hire, train, and evaluate team performance, enforce discipline and attendance policies, maintain shift rosters, workload planning, and performance dashboards, ensure compliance with data confidentiality and security protocols, and handle client escalations professionally to ensure swift resolution. The ideal candidate for this role should have a minimum of 3-6 years of experience in operations management, preferably in BPO/KPO, surveillance, or ITES. Strong leadership, people management, and communication skills are essential, along with excellent analytical, process management, and escalation handling capabilities. You should be comfortable working night shifts aligned with U.S. time zones, proficient in basic reporting tools such as Excel, CRM, and email communication, and hold a graduate or postgraduate degree in any discipline. This is a full-time, permanent position with a 6-day work schedule in night shifts aligned with U.S. time zones. The role is on-site in Karnal, Haryana. Benefits include health insurance, paid time off, and Provident Fund. If you are a detail-oriented professional with a strong background in operations management and a passion for ensuring operational excellence and client satisfaction, we invite you to apply for this exciting opportunity at Live Eye Surveillance.,

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About The Role 8274-Management Trainee-Comm. Bank HO & Support-Risk Product Manager-SUPPORT SERVICES - Financial Inclusion-Financial Inclusion Mumbai, Maharashtra, India About The Role Will be responsible to establish Subsidy backed Business in ABG SME related space. Will be responsible for Data driven Sales, for ABG SME Business Will be responsible for heading marketing activities for entire ABG Business Will be responsible to liase with government agencies for Subsidy Business

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.